Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11533953July 23, 2023
POWER TRAIN, UNKNOWN OR OTHER
Vehicle shifts into neutral when driving down the road and then dies. There is no rhyme or reason to it. Sometimes it does it everyday, sometimes it doesn't do it for 6 days. Seems to happen within 3 to 7 miles of driving the vehicle. Took to Jeep dealer to see if they could figure it out. Over a month later and $1000.00 Jeep dealer replaced the PCM Pin (?) and checked wiring. Picked up the Jeep and 6 days later on way home from work it shifts into neutral going 58 mph down the road and stalls. 30 mins before it would start back up and allow me to drive it. Never any check engine light on, never and noises or chugging, the vehicle does this with no warning and after 5 to 30 minutes will start back up like nothing happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533722July 21, 2023
ELECTRICAL SYSTEM
Started the car and heard a high pitched whining coming from engine compartment. Reversed the vehicle about 20-25 feet and smelled burning rubber and then smoke started coming from the engine compartment. Turned off the vehicle and opened the hood, and saw that smoke was coming from the alternator. The alternator continued to smoke for approximately 15-20 minutes. We had the vehicle towed to a mechanic as it was completely inoperable at this point, and we had to have the alternator and battery replaced, as well as a wiring harness. The replaced alternator was shown to us by the mechanic and it was black and melted in spots. This seems related to NHTSA Safety Recall T36/NHTSA 17V-435, but NHTSA site is showing no open recalls for the vehicle and Chrysler insists the vehicle is not under any recalls.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11532495July 15, 2023
ENGINE
I was drive on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531530July 11, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I've been experiencing an issue with the brakes on the vehicle not operating properly since 2022. The vehicle does not brake normally, and the brake pedal must be pressed completely down to the floor, or pumped repeatedly before the vehicle begins to slow, and when it does slow, the brakes are less than responsive. There have been several instances where despite allowing extra stopping distance and pressing the brakes all the way to the floor, the vehicle does not stop normally, and I've come dangerously close to being involved in a collision as a result. I've reported these issues to Jeep in the past when the vehicle was there for service, but it was not adequately evaluated. I replaced both front and rear brake pads and rotors, only to have the issue continue. On 6/27/23 when my vehicle was in the body shop for unrelated repairs, the body shop conducted a brake diagnosis and confirmed the stiff break pedal when attempting to brake. They verified the appropriate vacuum at brake booster and vacuum sensor, and disconnected the brake booster sensor and smoke tested the brake booster to find smoke leaking into the main cabin area. They recommended replacing the brake booster assembly with water shed per TSB, and re-checking. They noted that the Vacuum brake booster has failed, and TSB is available in regards to installing water shield with new brake booster, under safety recall T59/NHTSA 17V-572. Once body work was completed, we took the vehicle to Perkins Jeep for the open recalls and requested repair of the brake booster, but were told this isn't a Jeep problem, and that it should have been taken care of at the body shop under insurance-- even though this brake issue was pre-existing to the body damage to the vehicle. Jeep states they do not have the OEM parts to repair this issue and other open recalls at this time, and there is a waiting list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531385July 10, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to a dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000. VIN tool confirms parts not available. The contact stated that they paid for the repairs due to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531023July 8, 2023
POWER TRAIN, UNKNOWN OR OTHER
I have had 2 transfer cases and now I need a transmission all in 2 years I’m so over the jeep products all done by the jeep dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530653July 6, 2023
FUEL/PROPULSION SYSTEM
Recall Z46, NHTSA 22V-406 was issued a ~year back. Dealership was contacted at that time and they informed us a remedy and/or parts are not available. Now, the fuel system has failed. The failure occurred in an intersection. Vehicle was towed to a mechanic and determined it was the fuel system failure and it was under recall. Vehicle was then towed to the dealership. One year later there is still no remedy and/or parts available. Mopar was contacted and they informed me there is no remedy and/or parts are not available. 1 YEAR IS UNREASONABLE. The last recall W79, NHTSA 20V699 was handled the same way. We made the repairs ourselves and then requested a refund which was ignored. I am assuming the newest recall 66A, NHTSA 23V-411 will be handled the same way. A quick search on the internet revealed that MOPAR parts are available to remedy the fuel issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530785July 6, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My 2014 jeep cheroke limited stopped working without any prior warning. I was driving on the highway with my company children. I was going at a speed of 65 miles per hour, when it began to fail in a life, first I noticed the air conditioning stopped working, then I slowed down and stopped accelerating, I noticed that the speed changes suddenly began to change from Drive ( D) to neutral (N), and I got a picture on the dash saying I needed to check my transmission. So what I wanted was to get off the road because I was afraid that my three children were with me and I was afraid that something bad would happen, but the bad thing is that I couldn't stop, because there wasn't enough and safe space where I could stop the truck. and many cars came behind me. So I went about a half mile and was able to get off the road. It was when my truck stopped hard and put itself in Neutral (N) and didn't want to go any further. The air conditioning did not want to work either. When I got off and checked it, I noticed that my truck had oil in the back. So all I thought of was calling my husband and he went to the place where we were to pick us up. The weirdest thing that happened to me was that I never had any warning on the dash before until it started to go bad that day. My husband had checked the truck out because I was going out of state. He always did the corresponding checkups and oil changes because that is the truck that we used for my children and I. The next day we returned for the truck and took it in a trailer to the mechanic to find out what had happened and he said that the transmission did not work, that that happens in these 2014 trucks. My question is what can I do? I want to fix my truck because it's the one I take my kids to school in but I'm afraid it's going to break down again. I began to investigate further and saw that I am not the only one to whom this has happened. Even a co-worker of my husband's went through the same situation as me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530516July 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This recall, campaign number 22V-406, has been open for 13 months at this point. How long is it acceptable to still be waiting on parts and a plan from Stellantis to address a potential safety issue that warranted a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528830June 26, 2023
POWER TRAIN, ENGINE
Jeep shifts into neutral while driving and Jeep also loses power while driving on the highway! The check engine light would come on and then go off, and stay off. Transmission or Engine possibly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528954June 26, 2023
UNKNOWN OR OTHER
Passenger side (front) deployed randomly. There was no collision or impact when it deployed nor was there a passenger occupying it luckily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528272June 22, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527861June 20, 2023
FUEL/PROPULSION SYSTEM, ENGINE
The outstanding recalls have not be addressed despite one of them being over a year old at this time. The V46 High Pressure Fuel Pump issue is particularly worrying as not only does this pump failure result in a dangerous situation on the road but can also cause tens of thousands of dollars in engine damage as a result. The recall was issued more than one year ago and no remedy yet exists. This is not acceptable timeline. FCA & Stellantis need to either find a remedy of purchase these vehicles back at a fair price immediately as many of us are afraid to drive them with our families.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527298June 15, 2023
AIR BAGS
I was driving with no passenger abord and the head rest on the passenger side busted open without any cause, and I did not have any accident. Now it remains open and won't close. I was very frighten and I am scared that the same problem will happen on the drivers side, and I am very concern the airbags will active on its own. No police report was done but I have an appointment on July 7, 2023, with the dealership where I purchase the unit. This is something that needs to be addressed as a recall for safety purpose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526914June 14, 2023
SEATS
Passenger head rest deployment while parked with no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526921June 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Codes P06DD, P0456, P0306. mechanic said new motor is needed as there is a bad lifter, losing oil pressure and other issues. i have 133000 miles on my car. after further research, many other people with the Pentastar V6 engine have the same issues. a lawsuit was filed previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527044June 14, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the lifters needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526747June 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at unknown speed, the engine was loud, and the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer and Monrovia Chrysler Dodge Jeep Ram (1305 Mountain Ave, Monrovia, CA 91016) and Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526824June 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526082June 8, 2023
UNKNOWN OR OTHER
MY RIGHT FRONT HEAD REST DEPLOYED WITHOUT A ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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