Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10723621June 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSTANTLY ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHSTA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 206,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722128May 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY AND A CHIME SOUNDED. THE FAILURE OCCURRED WHEN DRIVING AT ANY GIVEN SPEED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722290May 29, 2015
AIR BAGS, UNKNOWN OR OTHER
AIRBAG SYSTEM(ORC MODULE I HAVE BEEN TRYING TO GET RECALLS ON MY JEEP GRAND CHEROKEE DONE IVE DEALT WITH THE DEALERSHIPS & CHRYSLER WITH NO RESULT. I STARTED RECORDING CALLS& HAVE SET UP A WHOLE FILE JUST FOR TRANSACTIONS & CORRESPONDENCE REGARDING MY CARS RECALLS.I'M DISABLED & NEED MY CAR SINCE JAN IT HAS BEEN IN MY GARAGE. I COULDN'T BELIEVE MY EARS WHEN I HEARD CHRYSLERS REP ADMIT WHAT THEY WERE DOING TO "GET OUT OF REPLACING RECALL PARTS" RENDERING MY CAR USELESS I ALSO READ MY CAR MANUAL & IT ADVISED GO STRAIGHT TO SERVICE, CONTINUING TO DRIVE COULD RESULT IN ACCIDENT OR DEATH WITH THIS WARNING. I CALLED SERVICE TOLD ME TO IGNORE WAS NO RECALL OPEN. JUMP AHEAD MONTHS SHOWED RECALL BUT REFERRED ME TO CHRYSLER FOR PART! I CONTINUED MY BATTLE & REALIZED WHAT WAS REALLY GOING ON & THE REP. I SPOKE TO CONFIRMED WHAT I THOUGHT WAS GOING ON. HE SAID HE WAS SO ASHAMED TO BE WORKING FOR A COMPANY THAT WOULD DO THIS & REPEATEDLY APOLOGIZED AS IF TO NOT BE OVERHEARD.I CAN'T FIGHT CHRYSLER ALONE.WHEN I CALL FOR AN APPOINTMENT AT SERVICE DEALERSHIP THE SAY PART NOT IN CHECK WITH CHRYSLER .I HAVE A CAR THAT IS A DEATH TRAP SOUNDS LIKE THEY ARE WAITING ON OLDER MODEL CARS TO BE TRADED IN OR GOT RID OF SO CHRYSLER WONT HAVE TO PAY FOR RECALL PARTS! HE SAID "YOUR EXACTLY RIGHT ABOUT THAT I FEEL SO BAD ITS NOT RIGHT & I REALLY WANT TO HELP PEOPLE BUT I CAN ONLY SAY WHAT THEY TELL US.HE OFFERED TO EMAIL ABOUT MY DISABILITY & MAYBE EXPEDITE ME THE PART BUT STATED IT PROBABLY WOULDN'T HELP.THEY ARE HOLDING OUT FORCING PEOPLE TO DRIVE UNSAFE CARS OR GET RID OF THEM IN MY CASE THE AIRBAG WARNING LIGHT IS LEFT ON & WILL STAY ON UNTIL THE DEFECT IS REPAIRED. WHO WOULD BUY A CAR WITH THE AIRBAG WARNING LIGHT ON & NOT BE ABLE TO FIX IT! I NEED TO GET INSPECTION AND TAGS DUE OR INSURANCE WILL LAPSE.I HOPE YOU CAN HELP, BEST REGARDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721684May 27, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE FAILED TO START AND THE KEY REMAINED IN THE OFF POSITION. THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. UPDATED 7/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721722May 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) IN FEBRUARY OF 2015; HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716708May 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/8/15*CN THE CONSUMER RECEIVED THE RECALL NOTICE, SIX MONTHS AGO. UPDATED 08/06/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716406May 14, 2015
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL POPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE COOLANT LIGHT WAS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, LIFTED THE HOOD, AND DISCOVERED THAT THE COOLANT FAN WAS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT AND RADIATOR FAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716445May 14, 2015
SEATS
THE SEAT BRACKET ON THE DRIVER SIDE IS BROKEN. I RESEARCHED THIS AND THIS IS A WIDESPREAD ISSUE WITH COMPANIES ACTUALLY MANUFACTURING THICKER AFTERMARKET BRACKETS DUE TO THE DEMAND FOR THE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716243May 13, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715096May 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715176May 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714933May 6, 2015
SEAT BELTS
RE NHTSA CASE [XXX]: NHTSA REFERRED ME TO FCA TODAY ABOUT RECALL NOTICE R06. FCA HAD MAILED A IMPORTANT SAFETY RECALL NOTICE (R06) IN FEB INDICATING THEY WOULD WRITE LATER REGARDING WHEN PARTS ARE AVAILABLE. FCA'S AMANDA AQ070 INDICATED TODAY THE REMEDY STILL IS BEING RESEARCHED. THIS MAY NOW. THE FEB NOTICE INDICATED THE PARTS ARE NOT AVAILABLE AND "EVERY EFFORT WOULD BE MADE TO OBTAIN THESE PARTS AS QUICKLY AS POSSIBLE" AND I WOULD BE NOTIFIED WHEN THE PARTS ARE AVAILABLE". IT APPEARS THEN THAT FCA HAS COMPLETELY MISLED ME BY INDICATING IN THE FEBRUARY LETTER THAT A PERMANENT REMEDY REQUIRES PARTS AND THEY WOULD NOTIFY ME WHEN THEY ARE AVAILABLE. HOW COULD THEY MAKE EFFORTS TO OBTAIN PARTS IF THE REMEDY IS STILL BEING RESEARCHED? I HAVE RECEIVED NO COMMUNICATION WHATSOEVER FROM FCA ABOUT ANY PARTS TO REMEDY THE R06 RECALL. I READ IN THE NEWSPAPER RECENTLY THAT FCA HAS BEEN VERY SLOW TO REMEDY PAST RECALLS. I SUBMIT THAT THIS IS CLEARLY A GOOD EXAMPLE OF HOW THEY MISLEAD AND DELAY IN ORDER TO AVOID COVERING THEIR COST TO RECALL AND REPAIR AND MAKE THEIR PRODUCTS SAFE FOR THE PUBLIC. THE FAVOR OF A REPLY WOULD BE APPRECIATED FROM NHTSA BUT ESPECIALLY FCA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714078May 1, 2015
ENGINE
THIS JEEP HAD THE 4.7L V8 ENGINE. JEEP WAS RUNNING FINE, NEVER HAD ANY ISSUES WITH LEAKING FLUIDS, ETC.OR ANY ENGINE ISSUES AT ALL. WENT TO A FRIENDS HOUSE FOR A COUPLE HOURS AND WHEN I WENT TO LEAVE, THE VEHICLE STARTED VERY ROUGH AND HAD NO POWER - HITTING THE BRAKE TO CHANGE GEARS WOULD STALL THE ENGINE. DIAGNOSTIC TESTING SHOWED NO COMPRESSION IN THE FIRST CYLINDER. I WAS UNABLE TO PAY TO HAVE MY ENGINE TORN APART (KEEP IN MIND I ONLY HAD THIS VEHICLE FOR LITTLE OVER A YEAR AND STILL OWED OVER $1000 ON SOMETHING THAT WAS NOT DRIVEABLE), BUT FROM THE SYMPTOMS IT SEEMS THIS WAS CAUSED BY A DROPPED VALVE SEAT. I HAVE SEEN NUMEROUS COMPLAINTS ON THIS ISSUE IN THIS ENGINE (IN JEEPS AND OTHER CHRYSLER VEHICLES) AND AM SURPRISED THAT NO RECALL HAS BEEN MADE. I AM UNSURE WHAT WOULD HAVE HAPPENED IF I WAS DRIVING AT 50 MPH WHEN THE ENGINE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713284April 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712345April 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706482April 19, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IT'S KILLING MY BATTERY THE INTERIOR LIGHT STAYS ON WHEN VEHICLE IS OFF AND POWER WINDOWS DON'T WORK UNLESS DRIVER SIDE DOOR IS OPEN WHILE VEHICLE IS ON.DOOR OPEN LIGHTS FLASHES WHEN VEHICLE IS RUNNING HOWEVER IT IS REALLY SHUT ALREADY. I HAVE FRIENDS WITH SAME TYPE VEHICLES HAVING SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706014April 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT'S AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705782April 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705862April 15, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705395April 13, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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