Jeep Grand Cherokee Complaints (2019)

370 consumer complaints on file.

#11492077November 3, 2022
UNKNOWN OR OTHER
uconnect gps not showing correct location uconnect screen delamination
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491896November 2, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an unknown speed, the stabili-trak control warning light and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module, hydraulic control module, and the stabili-trak control needed to be replaced. The contact was then informed by the dealer that the VIN was included in the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available and the contact was advised to call the NHTSA Hotline. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The failure mileage was approximately 76,000. Parts distributions disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491963November 2, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490290October 21, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488323October 7, 2022
UNKNOWN OR OTHER
The u connect screen is delaminating! I’m afraid some features may stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488416October 7, 2022
SERVICE BRAKES
vehicle start and shift out of park without depressing the brake pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487682October 3, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated upon starting the vehicle, the ABS warning light illuminated. The vehicle was taken to the dealer and was test driven. The dealer informed the contact that the vehicle was operating as designed; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,198. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486972September 28, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The infotainment screen is faulty, it is delaminating and causing a lot of distracting and dangerous driving issues: - Rear camera and warnings do not work correctly - Screen flickers, and changes screen which is very distracting while driving. - Screen will randomly turn on or off and change settings. It has been ongoing since December 2021, I took it to the dealer who told me it was just a software issue and it would update and fix it. It never did. I took it back (now out of warranty) told me they would fix it and ordered the part. After trying to contact them, 6 weeks later, they are now refusing to fix it. Jeep are telling me the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482550September 2, 2022
UNKNOWN OR OTHER
The ignition mechanism of my vehicle. The push to start. I was driving and the push to start mechanism just fell inside its housing. I've never seen anything like this. Luckily, I wasn't driving very fast. I was able to slow down and park. However, I could not turn the car off. I had to get out of the car and try to find the ignition button which had apparently fallen out of the housing. After feeling around through a hole underneath the steering wheel i was able to feel the ignition in order to turn it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481966August 30, 2022
STRUCTURE:BODY
The front panel of the panoramic sunroof exploded into small pieces for no apparent reason. I was driving under 35 mph, on a 2 lane road, in clear, warm weather. I heard a "pop", then glass sliding over the roof of the car. In the rear view mirror, I then saw glass falling past the back window. When I stopped to investigate, I found that glass had also fallen down onto the fabric shade, which was thankfully closed. Broken glass falling into the passenger compartment could cause the driver to lose control of the vehicle resulting in a collision, as well as causing direct injury to occupants. After this incident, I found other reports of spontaneous Jeep sunroof failures/explosions online. I will be taking my vehicle to a dealer and filing a warranty claim. I was traveling out of state (1300 miles from home) and could not find replacement glass at any dealers within 250 miles of my return route. Friends vacuumed out most of the glass on the shade before covering the entire opening, and what was left of the panel, with aluminum HVAC tape for my journey home. I can still hear glass falling down onto the shade when I drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481311August 26, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Vehicle was purchased on 8/11/2022. After the vehicle was stopped, turned off & emergency brake set, the brake lights continued to stay on for several minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481150August 25, 2022
ENGINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426. THE CONSUMER REQUESTED CONFIRMATION THAT THE VEHICLE WAS SAFE TO DRIVER WITHOUT HAVING THE RECALL COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479343August 15, 2022
SEATS:CRITICAL FASTENERS, SEATS
The contact's daughter owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the second-row passenger seat release button was depressed and the seat catapults forward towards the front of the seat. The occupants' head and feet were pinched between the drivers' seats. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479429August 15, 2022
POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving approximately 30 mph the vehicle would shift hard and fail to accelerate over 40 mph. The vehicle was taken to the local dealer, who informed the contact that the transmission needed to be disassembled. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478060August 7, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Small evap leak code has been on my car for almost 12 months. Jeep dealer is not able to identify a fix because the code is so broad and could be triggered by many different issues. Check engine light cannot be cleared due to evap leak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475180July 21, 2022
POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while reversing, the vehicle lost motive power and stalled before independently shifting to park(P). There was no warning light illuminated. The vehicle was towed to the dealer where the battery was reset and the vehicle operated normally; however, the failure reoccurred. The vehicle was taken to another dealer however, the mechanic was unable to determine the cause of the failure. The contact stated that vehicle had also started independently before. The manufacturer was contacted and informed of the failure. The contact was then informed that the vehicle was out of warranty. The failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474650July 19, 2022
ELECTRICAL SYSTEM
2019 Jeep Grand Cherokee radio is delaminating. This causes components to either not respond or to activate on their own without driver activation. This known delaminating issue is a serious safety concern as the instrument panel controls the large majority of the components in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474451July 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472470July 6, 2022
SERVICE BRAKES
Recall on this vehicle that the dealer is unable to repair at this time. It poses a safety risk as the car can potentially shift out of break without knowing .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472305July 5, 2022
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the tailgate opened independently and without warning. The dealer was contacted and notified of the failure however, they had not received a callback. The contact also attempted to notify the manufacturer of the failure; however, the call was disconnected after each attempt. The vehicle was not diagnosed or repaired. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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