Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11538876August 16, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538601August 15, 2023
ENGINE
I have a 2014 keep grand Cherokee. The car has made shifting noises and changed gears.The sensor goes on and then comes off.The car had suddenly lost power and then it makes a clinking sound and goes back to gear.. I was on the highway when this happened and almost got into a crash.This vehicle is not used often and well maintained.I took it to be checked from diagnostic and it read codes about a module and defective cranks.The shop informed me that many people were having the same issues and that there was a recall due to this.That the crank shift position was defective and causing transmission issues as well.He also stated that recalls for software issue that needed to be updated which many 2014 jeeps had the same issues. I called Chrysler to find out about the recalls and they stated that there were2014recalls for this but not my vin number.I informed them that I believe my car was also in need of this recall and defective parts because many of the things that were happening were the same as the recall and the model. They said they couldn’t help me and to take it to keep to be checked. I made an appointment and told Chrysler that the problems what the shop said about recalls and it software update.They stated that this has been happening but since my vin was not recalled yet that I would have to cover whatever cost to be fixed.I paid for it to be evaluated by them and they stated it is going to cost 8000 to repair because of the shift and it has a transmission replacement.My vehicle only has 61000 miles. I feel Chrysler is deceiving customers and also selling defective cars that can be fatal.They are not taking responsibility for defectives and leaving the consumer blindsided by costs.I paid a lot of money for this vehicle when purchased 35000 and I have only used 40000 miles in six years. My family and I could of lost our lives due to defective parts in vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538385August 14, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My JGC 2014. I was on a 5 lane interstate in the far left lane when my car started decelerating at a speed of 64mph. As I was merging into the left emergency lane it switched into neutral gear. I then proceeded to stop and put the Jeep into park and turn it off. Prior to this incident my check engine light had just illuminated a month prior and I ran a diagnostic computer test and it returned stating it was an EVAP problem. I haven’t had any systems. So I was waiting on my first check to get it taking care of (meaning no gas smell in the cabin, no fuel leaks under vehicle, no bad gas mileage). So the police came to my rescue and helped me pull the emergency neutral pull in the middle console in order to get it off closer to the median so I wouldn’t get hit until I could get a tow. Well it wouldn’t turn over again. It sounded like I had a fuel pump problem but when I went to turn it on but not over I heard my fuel pump cut on. So no problems there! So my battery started running low in voltage so I charged it with a battery pack and it got around 13 v and I unplugged it . It’s a 14 v battery. Well I got my vehicle turned in the off position the emergency neutral gear unlocked and then my windshield wipers started and the car was not on . I heard clicking in the fuse part under the hood so I found that fuse and pulled it. I think took a fuse checker and checked every fuse in my box they all had fire. On my dash it started saying system brake suspension and the check engine light was off. So I checked it with the computer diagnostic tester and it said a code of all U’s which were the ECU and the TCM and the gear shifter which was the only P.O. code. So we took my gear shift off and cleaned it and hooked it back up. It was nasty. And it would slap again but not show on my dashboard. So I reset my battery and nothing. I am so upset about this. I’ve worked on every vehicle I’ve owned and this is mind boggling. Everything is up to date and seems fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538392August 14, 2023
WHEELS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
I was driving along & all of a sudden my car under side make a funny sound and stopped moving forward. I am a single mother & I had my 4 year old son with me. I had to call a tow company & they took it to a repair shop. They charged me $100 to tell me the transmission was gone & metal pieces were in the transmission. Now I have tried to get it fixed because the rest of my car looks NEW. I REALLY TAKE CARE OF IT. But now I am told it cannot be fixed because you knew there was something wrong with this particular transmission so you no longer make the parts, so no one else can get hurt. Therefore, I have a very lovely car that I love but it will never run again. I spent over $20,000 for my car. Can you help me please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538063August 12, 2023
VEHICLE SPEED CONTROL
When accelerating on to the highway the vehicle will not go above the speed you were entering the highway on. For example entering the highway at 40mph and trying to get to 65mph and it will not go. Have to release the foot from the gas and then reapply foot to gas pedal. Most recent occurrence the vehicle hesitated much long resulting in oncoming cars almost rear ending me and having to drive in the breakdown lane until it picked up speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537911August 11, 2023
UNKNOWN OR OTHER
I own a 2014 Jeep Grand Cherokee 5,7 summit trim, I've been experienced a very scary situation with this car on last 4 months, with no warnings this vehicle completely shuts-off, with no power, no radio, no dash lights. For few times happened on my drive way, but most the times I was on highway running between 45 to 70 mph, its come from the blue. But after the engine stops, it just restart like nothing had happened, no lights on dash no warnings. I left this truck on sandy Sansing dealer ( Milton Florida (850)6236866 like 4 times, they replace few sensors and update software on first time, but day after I was there again, and again and again. Now, they have my car o shop for over 40 days but they can find or replicate de issue, of course to replicate the issue you need to drive the car, and according with then they drove the car for 50 miles with no issues( and of course nobody wants to drive a car that can stops in any minute ). I ask the Dealer if a fuel pump could cause that, they had no clue, but they gave me a price for replace both, so at this point I'm extremely frustrate, cause I've a car with a brand new engine that always was serviced on Jeep Dealer, that I can't use and who has all technical capability is incompetent to fix. I saw lots of cases like mine on internet. I could get someone or my self kill. Any help is deeply appreciate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537920August 11, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while seated in the vehicle, the front passenger’s side head restraint separated from the seat striking the passenger in the back of the head. The passenger was not seriously injured. The contact was not able to place the head restraint back on the seat. The vehicle was not diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537732August 10, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537357August 9, 2023
STEERING, SERVICE BRAKES, ENGINE
While approaching a intersection, the vehicles engine stalled. The vehicle shifted itself into neutral. The loss of power in neutral resulted in a loss of power steering and power braking. The vehicle had diminished controls in traffic with 3 occupants. (2 adults, 1 infant.) Vehicle was stopped using emergency brake in turn lane. Local police were required to use push bar to move vehicle due to blocking traffic. No warning or lights on dash prior to failure. Vehicle pushed to dealership. Dealership diagnosed part failure consistent with open recall. No solution from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537119August 8, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My vehicle has 2 recalls on faulty parts that can cause catastrophic failure. There are no replacement parts or repairs available to owners of these cars. FCA US should have offered loaner vehicles to owners a long time ago. Instead, they indicate that they will give loaner cars once the Grand Cherokee breaks down or crashes as a result of the faulty parts. This is not acceptable. I now have a vehicle that I paid over $47,000 for that is useless and worthless - I cannot drive it knowing it could have an "unexpected loss of motive power" and I cannot sell it with 2 serious unrepairable recalls. FCA US needs to be forced to offer loaner vehicles or buy these Grand Cherokees back from owners at a fair price.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537006August 7, 2023
SEATS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. After a month the head of the seat of the passenger were broke in the same way. They were open and broke and expose the interior of the head seat noticed the plastic pin support broken.,06
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536766August 6, 2023
ENGINE
Jeep Grand Cherokee Engine Failure and Lack of Accountability by the Manufacturer Dear NHTSA, I am writing to bring to your attention a distressing situation regarding the Jeep Grand Cherokee and its e$th ongine issues. I have been experiencing an ongoing nightmare with my vehicle, which was supposed to be covered by a 100,000-mile engine warranty. However, after only 8,000 miles, the engine suffered a catastrophic failure, and Jeep has chosen not to take responsibility for the problem. It is evident that this engine has a significant factory defect, as my research has revealed numerous cases of the same issue. Many owners have faced similar engine failures, and it is disheartening to see that Jeep has not acknowledged this widespread problem. Compounding the issue is the lack of available spare parts for the necessary repairs. As a result, my vehicle has become inoperable, leaving me with a substantial financial burden and an unusable car. I am writing to the National Highway Traffic Safety Administration (NHTSA) with the hope that you can investigate this matter further. The safety and well-being of consumers are at stake, and it is crucial to address this issue promptly and thoroughly to prevent further incidents and ensure accountability from the manufacturer. I kindly request that the NHTSA launches an inquiry into the Jeep Grand Cherokee's engine problems, assesses the extent of the defects, and holds Jeep accountable for their failure to address these issues appropriately. Your support in rectifying this matter would be greatly appreciated by the affected owners and the wider community. Please do not hesitate to contact me should you require any additional information regarding my case. I look forward to your prompt response and assistance in resolving this troubling situation. Thank you for your attention to this matter. Sincerely, Luis Garcia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536583August 4, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) also however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available. The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) also however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536232August 3, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
traveling on S Sterling Street in Morganton, NC on the morning of July 12, 2023. We were going speed limit20 mph on a one way street, then car made rumbling sound and accelerated on its own at approximately 60-70 mph. I put on brakes,but car did not slow down...weaved thru traffic to avoid hitting anyone..could not get car to slow down and unfortunately hit a car in front of us. All persons were taken to hospital..myself, my wife and person in the other car that was impacted. All persons suffered broken bones. Both cars were totaled. Since accident have read up on this type vehicle accelerating on its own. We were lucky no one was killed. This needs to be looked into before it takes a life.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11535702August 1, 2023
ENGINE
Car has randomly turned off and not turned on. Jeep has had car for over 3 months, charged me over $4K and has yet to find a solution
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535189July 29, 2023
UNKNOWN OR OTHER
We were driving on the freeway doing about 70mph when without warning the glass sunroof exploded. Not knowing what had happened we pulled over and opened the shade slider and glass rained into the vehicle. Had the shade not been closed, all the passengers would have been hit with flying glass. We did not see anything that would indicate something hit the vehicle; it seemed to just explode for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535051July 28, 2023
SEATS
The driver's side Active Head Restraint deployed for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534778July 27, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral and lost motive power. The contact received Police assistance when the vehicle failed to immediately restart. The contact was then able to pull the vehicle to the shoulder of the roadway. The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure due to a lack of power. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534149July 24, 2023
SEATS
When sitting in the passenger seat while the car was parked, the active head restraint popped and hit me in the back of my head. After realizing what happens, I read about resetting this and was unable to as the plastic clips that hold the head restraint back were broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534168July 24, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The left bank intake camshaft and roller rockers have failed. It has cause the check engine light to come on and go off reading a misfire in cylinder 2. After costly repairs to coil packs and plugs, Chrysler is now going to replace with a cost of $1,900.00. This is the same issue in the 2013 Jeep that Chrysler extended the warranty on and won’t do it now on this year model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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