Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#10044232October 17, 2003
AIR BAGS
CONSUMER WAS HAVING AIR BAG PROBLEMS. AIR BAG LIGHT CAME ON AND STAYED ON. SHE TOOK VEHICLE TO DEALER, AND WAS TOLD THAT CONTROL MODULE WAS BAD. SHE THEN CHECKED ON THE INTERNET AND FOUND THAT THERE WAS RECALL 00V10500 CONCERNING AIR BAGS; HOWEVER, NHTSA DID NOT HAVE A RECALL ON THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042923October 15, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIRBAG LIGHT STARTED COMING ON IN MY 1998 JEEP GRAND CHEROKEE SO I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE JEEP.THEY TOLD ME THAT THE AIRBAG MODULE HAS GONE BAD . HOW CAN THAT BE WHEN I NEVER HAD TO USE IT? TO GET THAT FIX IT COST $500. I BEGAN LOOKING UP ON THE INTERNET TO SEE THE COST OF IT.I LOOKED AT AUTOZONE WEBSITE TO SEE HOW MUCH THE PART COST UPON THAT I CAME ACROSS A RECALL FOR MY JEEP. IT'S FOR THE AIR BAG LIGHT ON/ACCIDENTAL DEPLOYMENT. I CALLED DAIMLERCHRYSLER AS STATED ON THE RECALL .THEY HAVE GIVEN ME THE RUN AROUND ABOUT THE RECALL. I HOPE SOMEONE IN YOUR DEPARTMENT LOOK INTO THIS AS SOON AS POSSIBLE BECAUSE THIS IS NOT VERY SAFE. I KNOW IM NOT THE ONLY PERSON TO COMPLAIN ABOUT THE AIRBAG LIGHT IN THIS TYPE OF JEEP. PLEASE HELP US BEFORE SOMEONE GET HURT OR DIE. WHEN IT'S TIME FOR THE AIRBAG TO REALLY WORK IT PROBABLY WANT. SO BEFORE IT HAPPEN PLEASE HELP EVERYBODY OUT WHO IS HAVING THE SAME PROBLEM THANK YOU LMORGAN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042409October 7, 2003
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
WHILE DRIVING AT 35 MPH STEERING WHEEL LOCKED UP, CAUSING, THE DRIVER TO LOSE CONTROL OF VEHICLE. OWNER HAS CONTACTED THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041167October 3, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIRBAG DASH INDICATOR LIGHT STAYS ILLUMINATED AFTER START. DEALER SERVICE THINKS THIS IS CAUSED BY A DEFECTIVE AIRBAG SYSTEM CONTROL MODULE. THE COST TO REPLACE IS $600 BUT THEY CAN'T BE SURE IF IT IS NOT FIXED WHETHER OR NOT THE AIRBAG SYSTEM WILL DEPLOY IN AN ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042065October 1, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING APPROXIMATELY 40 MPH A LOUD NOISE WAS HEARD. DEALER INSPECTED VEHICLE AND FOUND REAR DIFFERENTIAL HAD TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040848September 28, 2003
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, EQUIPMENT:MECHANICAL
1998 JEEP GRAND CHEROKEE, COMPLAINT #1 FILED IN MAY, 2003 FOR SAME DEFECTIVE FAILURE PART-POWER TRAIN: DRIVELINE: CONSTANT VELOCITY JOINT. AUGUST 22, 2003 SAME BRAND NEW $700.00 DRIVE SHAFT CRACKED AND BROKE FOR SECOND TIME, 2 DAYS SHORT OF 3 MONTHS SAME (NEW) PART HAS BROKEN AGAIN. THIS JEEP WAS PURCHASED ON 5/7/03 AND HAS NOW BECOME A SERIOUS MATTER. A BRAND NEW DRIVE SHAFT INSTALLED NOT EVEN 3 MONTHS OLD HAD GONE OUT AGAIN. WE HAVE OWNED THIS JEEP SINCE 5/7/03 AND HAVE REPLACED FRONT BRAKE PADS, FRONT DRIVER'S SIDE ROTOR, 2 OIL CHANGES, SPARK PLUGS, LUBE, REAR & FRONT DIFFERENTIAL FLUID AND CHANGED OIL IN THE TRANSER CASE, ON TOP OF ORDERING A BRAND NEW DRIVE SHAFT THAT BROKE THE FIRST TIME 2 WEEKS AFTER DRIVING IT OFF THE USED CAR LOT. NOW, 8/22/03 THE NEW DRIVE SHAFT HAS BROKEN AGAIN, PROBLEMS WITH THE CV BOOT. THE JEEP HAS NOT BEEN TAKEN OFF ROAD. IT IS DRIVEN TO AND FROM WORK, APPROXIMATELY 50-60 MILES PER WEEK. LESS THAN 3,000 MILES SINCE THE NEW DRIVE SHAFT WAS INSTALLED, IT HAS BROKEN ONCE AGAIN. APPARENTLY THIS PROBLEM IS COMMON, YET THE MANUFACTURER REFUSES TO RECALL THE DEFECT. IT IS NOT IN OUR INTEREST OR FINANCIAL STABILITY TO KEEP THIS AUTOMOBILE, YET WE HATE TO SEE THE NEXT BUYER TO ENDURE SUCH HARDSHIP AND COSTS OBTAINED WITH THE OWNERSHIP OF IT EITHER. WE HAVE NO CHOICE BUT TO TRADE IT IN ONCE THE PART IS REPLACED A SECOND TIME, THIS HAS BEEN A NUISANCE AND A VERY STRESSFUL SITUATION THAT WE FIND OURSELVES IN REGARDING OWNERSHIP OF THIS VEHICLE. IT'S A CRIME THAT A DEALER CAN SELL SUCH AN ITEM TO UNKNOWING CONSUMERS. WE'VE LEARNED THAT IT IS BEST TO BUY NEW AND IT A DEAL SEEMS TO GOOD TO BE TRUE. IN THIS FACT, IT TRULY WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039613September 26, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I RECENTLY FOUND OUT THAT THE VISCOUS COUPLER IN MY 1998 JEEP GRAND CHEROKEE NEEDS REPLACING. THIS PART WHEN DEFECTIVE DOES NOT ALLOW THE VEHICLE TO MAKE SAFE TURNS. THE TURNING RADIUS AT SLOWER SPEEDS IS ABSOLUTELY AWFUL AND I HAVE HAD SEVERAL NEAR MISSES WHILE TRYING TO MANUVER THE VEHICLE THAT SUDDENLY DRIVES AS IF IT WE IN 4WD LOW GEAR. I HAVE HEARD THAT THIS IS A COMMON PROBLEM FROM OTHERS WHO OWN JEEPS AND POSTINGS ON THE WEB. I HAVE BEEN AWARE OF THE TIGHT TURNING RADIUS FOR QUITE A WHILE BUT WAS NOT AWARE ANYTHING WAS WRONG. THE VEHICLE HAS BEEN IN FOR TUNE UPS AND OIL CHANGES AND NOTHING HAS BEEN MENTIONED TO ME UNTIL JUST NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039302September 22, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
1998 JEEP GRAND CHEROKEE, VIN [XXX] RECALL NUMBER: 00V136000, DATED MAY 10, REPLACEMENT OF FRONT ROTORS DUE TO POSSIBLE CORROSIVE DAMAGE -TOOK JEEP TO TYSON'S JEEP, INC. ON OCTOBER 5, 2000, ASKED THEM TO CHECK THE BRAKES SQUEAKING. NO MENTION OF THE RECALL. BRAKE PADS REPLACED AND FRONT ROTORS REFACED (MILEAGE = 40,893) -TOOK JEEP BACK ON NOVEMBER 29, 2000, ASKED THEM TO CHECK THE BRAKES AGAIN STILL SQUEAKING. ALSO ASKED ABOUT THE RECALL. NOT ABLE TO RECREATE THE SQUEAK. WE WERE TOLD THAT WE WERE NOT ELIGIBLE FOR THE RECALL AND THAT ALL BRAKES SQUEAK. WE WERE ALSO TOLD THAT JEEP HAD DONE RESEARCH ON THESE BRAKES AND DETERMINED THAT DIFFERENT DRIVERS GET DIFFERENT RESULTS AND THAT WE MUST HANDLE OUR VEHICLE HARSHLY. (MILEAGE = 44,007) - TOOK JEEP BACK ON MARCH 13, 2002, ASKED THEM TO CHECK THE BRAKES AGAIN THERE IS EVEN MORE NOISE AND NOW IT SOUNDS LIKE PAPER IS STUCK BETWEEN THE BRAKES. THIS TIME REAR BRAKE PADS REPLACED, REAR ROTORS TURNED AT A COST TO US OF (MILEAGE = 56,780) - TOOK JEEP BACK ON MARCH 11, 2003, ASKED THEM TO CHECK THE BRAKES AGAIN SQUEAKING YET AGAIN. TOLD THAT THEY CHECKED THE BRAKES, COULD NOT FIND A PROBLEM(MILEAGE = 69,532) - TOOK JEEP BACK ON SEPTEMBER 4, 2003 FOR THE 75,000 MILE CHECK UP. WE DID NOT ASK THEM TO CHECK ON THE BRAKES THIS TIME EVEN WHEN I HEAR SOMETHING AND ASK THEM TO CHECK THEY NEVER FIND A PROBLEM. [XXX] CALLED TO TELL US THAT OUR FRONT BRAKES AND ROTORS WERE CORRODED AND RUSTING AND NEEDING REPLACEMENT. WHEN ASKED ABOUT THE RECALL, HE SAID THAT OUR ROTORS HAD BEEN REPLACED IN ACCORDANCE WITH THE RECALL ON JULY 14, 2000. WHEN INFORMED THAT WE HAD BEEN TOLD THAT WE WERE NOT ELIGIBLE FOR THE RECALL AND THE FRONT ROTORS HAD BEEN TURNED ON OCTOBER 5, 2000, LESS THAN 3 MONTHS LATER, HE STATED THAT HE DID NOT KNOW AND HE DID NOT WORK AT TYSON'S JEEP THEN, BUT THE RECORDS SHOWED THAT WE HAD THE RECALL REPLACEMENT ON JULY 14, 2000. (MILEAGE = 75,000) *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037598September 10, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE VEHICLE STALLED WHILE DRIVING. AFTER BEING STRANDED AND THEN HAVING THE VEHICLE TOWED, IT WAS FIGURED OUT THAT THE VEHICLE HAD A FAULTY FUEL GAUGE. IT DISPLAYED 1/4 TANK OF GAS LEFT IN THE TANK WHEN IN ACTUALITY THERE WAS NO FUEL LEFT. ERRATIC READINGS HAVE BEEN SHOWN SINCE THE INCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032462September 4, 2003
FUEL SYSTEM, GASOLINE
WHILE DRIVING, THE FUEL GAUGE GAVE THE WRONG READING, WHICH CAUSED THE VEHICLE TO RUN OUT OF GAS. *JB THE FUEL GAUGE READ THE VEHICLE HAD A HALF OF TANK OF GAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038108September 3, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER'S DOOR MECHANISM IS NOT WORKING AT ALL, WON'T CLOSE PROPERLY. DEALER STATES THEY ARE NOT RESPONSIBLE FOR THAT PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037634August 26, 2003
POWER TRAIN:AXLE ASSEMBLY
VEHICLE EXPERIENCED A GROWLING NOISE IN REAR AXLE. THERE IS TSB 602321 FOR THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034292August 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHILE VEHICLE WAS PARKED IN THE DRIVEWAY IT WENT INTO REVERSE AND HIT ANOTHER VEHICLE. VEHICLE WA SWITHIN THE REMEDY SCOPE FOR RECAL 02V053000 SUBJECT: INADVERTENT MOVEMENT, BUT THE CONSUMER WAS NEVER NOTIFIED. MANUFACTURER WOULD NOT AUTHORIZE THE DEALER TO REPAIR THE RECALL BECAUSE VEHICLE WAS INVOLVED IN A COLLISION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10030728August 4, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
EXHAUST MANIFOLD HAS CRACKED. LOCAL DEALER SAYS THIS IS COMMON AND WILL REPLACE WITH AFTER MARKET MANIFOLD. THEY USE AFTER MARKET BECAUSE FACTORY MANIFOLD HAS A DESIGN FLAW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028691July 21, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DEALER IDENTIFIED A CRACKED EXHAUST MANIFOLD IN MY 1998 JEEP GRAND CHEROKEE. THE CAR ONLY HAS 49,600 MILES AND IS NOT USED FOR OFF-ROAD DRIVING. I BELIEVE THERE IS A MANUFACTURER DEFECT. MOST OWNERS, AS IN MY CASE, FIND OUT TOO LATE. THERE SEEMS TO BE INCREASING AND RECURRING INCIDENTS WITH THE 4.0L ENGINES. CHRYSLER REDESIGNED THE 1999 MODELS WITHOUT NOTIFYING 1998 OWNERS OF THE MANIFOLD PROBLEM. CHRYSLER IS NOT WILLING TO PAY FOR ANY OF THE $1200 PLUS IT WILL COST ME TO REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029636July 18, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
CONSUMER HAD VEHICLE SERVICED, TECHNICIAN INDICATED THAT REAR BEARING POWER TRAIN WAS MISSING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025899July 11, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WE PURCHASED A 1998 JEEP GRAND CHEROKEE IN OCTOBER 2000. IN SPRING OF 2001, I WAS IN MY GARAGE AND I TURNED THE VEHICLE ON WHILE OUR GARAGE DOOR WAS HALF WAY UP. THE VEHICLE JUMPED INTO REVERSE WITHOUT ME EVEN TOUCHING THE SHIFTER. OUR CAR WAS DAMAGED BECAUSE THE BOTTOM OF THE GARAGE DOOR CLIPPED THE TOP OF THE VEHICLE DENTING AND SCRATCHING IT(THE VEHICLE WAS DAMAGED, THE GARAGE DOOR SUPRISINGLY WAS FINE). THE JEEP WAS TAKEN IN TO BE REPAIRED AT AN AUTOBODY SHOP, AND I HAD TO PAY OVER 500 DOLLARS. I THEN LEARNED THAT THERE WAS A RECALL FOR THAT VEHICLE, THE CAR HAS A TENDENCY TO SLIP INTO REVERSE SUDDENLY. I CALLED JEEP GRAND CHEROKEE RIGHT WHEN I LEARNED OF THE RECALL, I FAXED THEM ALL THE NECESSARY INFORMATION (THIS WAS JANUARY 2003) AND THEY EXAMINED THE VEHICLE. I HAVE NOT HEARD ANYTHING FROM THEM AS THEY WILL NOT PAY FOR THE DAMAGE. ALSO, THE VEHICLE DID NOT GET THE RECALL PART TO FIX THE PROBLEM. I AM VERY UPSET AS WE ARE VERY LUCKY THAT NO ONE WAS BEHIND THE VEHICLE WHEN IT JUMPED INTO REVERSE. LET ME KNOW IF THERE IS ANY HELP THAT YOU CAN GIVE US IN THIS MATTER. THANKS AGAIN ,JAMES EMPEROR [email protected]. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020054July 11, 2003
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING, THE FACTORY INSTALLED SUNROOF AND THE PIECE WHICH HELD THE GLASS FLEW OFF THE TRUCK. ALL THE WINDOWS INCLUDING THE SUNROOF WERE SHUT. *NLM PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025756July 9, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
HEARD NOISE COMING FROM REAREND AND TRANSMISSION SLIPPED. TOOK IT TO PETRI JEEP IN SCOTTSDALE, AZ. THEY SAID BEARINGS WERE WORN OUT IN REAR DIFF AND TRANSMISSION NEEDED TO BE REBUILD. OK, THEY FIXED IT, AT 71000 MILES. I THINK THIS WAS WAY TOO SOON. THE JEEP NOW HAS 88000, THE TRANSMISSION IS ACTING UP AGAIN AND THE HUMMING NOISE IS RETURNING. AT 75000 MY EXTENDED WARRANTY EXPIRED. IM NOT HAPPY!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025758July 9, 2003
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), STEERING: STEERING WHEEL/HANDLE BAR, SUSPENSION:REAR
ELETRICAL, AIR CONDITION, BODY NOISE OVER ALL UNHAPPY WITH VICIAL EVAPORATOR CORE $1000.00 TO REPAIR LIGHTS AND DASH GAGES DO NOT FUCTION PROPERLY SUSPICION SQEAKS HAD OILED HELPED FOR A DAY BRAKES WERE VERY QUICK WILL NOT LINE UP IF YOU LET GO OF THE WHEEL IT GOES STRAIGHT OFF THE ROAD RADIO CAN NOT BE TRUNED UP DOOR PANILES VIBRATE LEFT TURN LIGHT STAYS ON ON THE DASH AT ALL TIMES FUEL GAGE REEDS EMEPTY EVEN WHEN FULL AN LIGHT IS ON .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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