Jeep Grand Cherokee Complaints (2019)

370 consumer complaints on file.

#11510540March 7, 2023
WHEELS, SUSPENSION
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510544March 7, 2023
FUEL/PROPULSION SYSTEM
My car has a check engine light for a code that’s a “small EVAP leak”. It appears this is the same as the communication that was issued “Manufacturer communication NHTSA ID NUMBER: 10169219 wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK”, however my vehicle is not included in this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509375February 27, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the exterior lighting system failed to operate as designed and malfunctioned. The contact stated that when he depressed the brake pedal, the brake light failed to operate as needed. The vehicle was taken to the dealer where it was diagnosed that the ABS control module software was updated; however, the traction control system failed to operate as designed. The check engine, the ABS, and the traction control warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the electronic stability control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 71,145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508638February 22, 2023
AIR BAGS
Service air bag system warning appeared out of the blue. Warning turns on and off randomly. Assuming a faulty sensor. Have not been able to get in for service yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505316February 3, 2023
EXTERIOR LIGHTING:BRAKE LIGHTS
2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503670January 25, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that on several occasions after the vehicle was started or while driving at various speeds, the service brake warning light and the electronic stability control warning lights intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was related to the recall however, the part to do the recall repair was unavailable. The contact stated that the technician opted to replace the entire module. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that no parts were available for the recall repair. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503313January 24, 2023
AIR BAGS, STRUCTURE:BODY, SUSPENSION
I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11502797January 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while shifted in drive, the check engine warning light, the start/stop button, the auto part disabled, the ABS and traction control, stability control, and tire pressure monitor warning lights were illuminated. The contact then stated that all the warning lights were illuminated. The contact then stated that she received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact then stated that she then depressed the accelerator pedal when the front end of the vehicle crashed into the embankment and then spun the vehicle in the opposite direction. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to an Auto repair shop where the diagnoses could not be determined. The vehicle was then towed to the dealer where no diagnoses had yet been performed however, the contact was informed that the recalls were being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11499740January 2, 2023
SEAT BELTS
What component or system failed or malfunctioned, and is it available for inspection upon request? -The rear driver side seatbelt does not click in and does not function. How was your safety or the safety of others put at risk? - The rear passenger is unable to buckle. Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No I recently purchased this vehicle on December 10th, 2022. During the test drive the salesman sat in that seat. He did not bring to my attention during the test drive. The following day I realized this issue and the dealer had stated that since I did not mention it during my visit that they would not fix it for free. This was at a dealer in Illinois, I am now back in Iowa and would like the get it fixed here. The car seems to be in a rear end accident, although the dealer did not specifically disclose where it was in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497611December 15, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496630December 8, 2022
SEAT BELTS
A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495234November 28, 2022
UNKNOWN OR OTHER
In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495024November 27, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494788November 24, 2022
SERVICE BRAKES
Jeep dealer has still not issued a repair solution for the open recall on my car that was issued in June 2022. The recall cannot be repaired as Jeep does not have a solution in order to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494356November 21, 2022
VISIBILITY/WIPER
My rear windshield shattered without any reason. It was a cold morning (30F). I used the remote start feature to turn on the car. When I start the car and start moving, I heard the shattering sound and my whole back windshield is broken. There we no scratches and prior damages on the back windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494372November 21, 2022
UNKNOWN OR OTHER
Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494152November 18, 2022
UNKNOWN OR OTHER
Ublock radio information center screen delaminating leading to eventual failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493765November 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493774November 16, 2022
UNKNOWN OR OTHER
Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492931November 9, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 65 MPH, the vehicle started overheating and the engine overheating light illuminated. The contact was able to pull over and waited for the vehicle to cool down and the vehicle operated normally. The vehicle was taken to the dealer and the mechanic stated that coolant was leaking into the engine and the EGR cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 41,115.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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