Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10563166February 5, 2014
AIR BAGS
TOOK MY 2003 JEEP GRAND CHEROKEE IN TO DEALER FOR SERVICE A YEAR AGO. WAS INFORMED THEN OF RECALL AND THAT PART WAS NOT AVAILABLE AT TIME BUT TO CALL BACK IN A MONTH. RECEIVED THE SAFETY RECALL NOTICE M35/NHTSA 12V-527 IN MAIL SHORTLY AFTER. HAVE BEEN CALLING EVERY MONTH TO CHECK AND KEEP GETTING SAME ANSWER THAT IT IS NOT AVAILABLE AND DO NOT KNOW WHEN IT WILL BE. TODAY I RECEIVED ANOTHER SAFETY RECALL NOTICE M35/NHTSA 12V-527. CALLED AGAIN HOPING PART WAS IN. RECEIVED SAME ANSWER FROM DEALER THAT PART WAS NOT IN AND DID NOT KNOW WHEN IT WILL BE AND TO CALL BACK NEXT MONTH. THIS IS COMPLETELY LUDICROUS. HOW CAN A CAR MANUFACTURER NOT HAVE A PART FOR A MAJOR PROBLEM WITHIN A YEARS TIME? PLEASE HELP! NO PROBLEMS YET BUT VERY CONCERNED FOR PERSON DRIVING VEHICLE. CAN'T AFFORD A NEW/USED VEHICLE TO REPLACE THIS ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562098January 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN JANUARY 2013. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561846January 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS INFORMED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PART UNAVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 162,000.. ..UPDATED 03-12-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560958January 22, 2014
AIR BAGS
LETTER FROM CONGRESSMAN GARDNER ON BEHALF OF CONSTITUENT RE CHRYSLER RECALL. *SMD THE CONSUMER STATED IT HAS BEEN OVER A YEAR, AND THE PARTS WERE NOT AVAILABLE FOR THE AIR BAG RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560791January 21, 2014
AIR BAGS
AFTER ONE YEAR I STILL HAVE AN OUTSTANDING RECALL, M35? NHTSA 12V-527. CHRYSLER STILL HAS NO PARTS TO MAKE THE NECESSARY SAFETY REPAIR. HOW LONG MUST WE WAIT UNTIL NHTSA AND CHRYSLER FIX THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560402January 17, 2014
AIR BAGS
THERE HAS BEEN NO INCIDENT-- MY COMPLAINT IS THAT WE WERE PUT ON NOTICE ONE FULL YEAR AGO ABOUT A DEFECT IN THE AIRBAGS AND STILL TO THIS DATE THE PARTS ARE NOT AVAILABLE. IT IS UNACCEPTABLE THAT A COMPANY AS LARGE AS CHRYSLER CANNOT GET THESE PARTS IN A ONE YEAR TIME FRAME. I SPOKE TO A REP AT CHRYSLER WHO SAID THERE IS NO UPDATED INFO ON WHEN THE PARTS WILL BE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560265January 16, 2014
AIR BAGS
I RECEIVED A SAFETY RECALL LETTER FOR M35/NHTSA 12V-527 OVER A YEAR AGO, STATING THAT THE PARTS TO REPAIR THE ORC MODULE ARE NOT AVAILABLE. I HAVE NOT RECEIVED ANY UPDATES, AND AM STILL WAITING TO GET THE CAR REPAIRED SO THAT IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560057January 15, 2014
AIR BAGS, ELECTRICAL SYSTEM
IN APRIL 2007 I PURCHASED A 2003 JEEP GRAND CHEROKEE FROM JACKY JONES CHRYSLER IN HAYESVILLE NC, IN JANUARY 2013 I RECEIVED A RECALL NOTICE M35 CONCERNING THE AIR BAG PROBLEM WAS TO BE REPAIRED, AS OF 1/14/2014 AFTER TRYING TO GET THIS RESOLVED FOR A YEAR, STILL NOTHING HAS BEEN DONE AND I KEEP GETTING A RUNAROUND, CAN YOU HELP ME GET THIS RESOLVED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559560January 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THIS WAS A VERY SERIOUS SAFETY HAZARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558465January 4, 2014
AIR BAGS
DEALERS STILL DO NOT HAVE THIS PART IN FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558170January 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557700December 30, 2013
SEATS
WHILE DRIVING UNDER NORMAL CONDITIONS I HEARD A POP AND THE LEFT CORNER OF THE DRIVER SIDE SEAT FELL FORWARD. THE BASE OF THE SEAT ROCKS BACK AND FORTH NOW. WHEN VEHICLE ACCELERATES, THE SEAT ROCKS BACKWARDS AND WHEN THE BRAKE IS APPLIED THE SEAT ROCKS FORWARD. I HAVE DONE SOME RESEARCH ON THIS ISSUE AND HAVE FOUND NUMEROUS COMPLAINTS AND A REFUSAL BY CHRYSLER TO RECALL AND FIX THE SEAT BRACKET. HTTP://JEEPSEATBRACKETPROBLEMS.BLOGSPOT.COM/ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557726December 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556320December 17, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE CURRENT MILEAGE WAS 161000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556684December 16, 2013
AIR BAGS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM RECALL NOTICE AND DEALERSHIP STATED THEY HAVE NOT RECEIVED PARTS TO COMPLETE RECALL. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555035December 6, 2013
AIR BAGS, ELECTRICAL SYSTEM
I FIRST RECEIVED A RECALL NOTICE IN JAN 2013 AND HAVE MADE NUMEROUS ATTEMPTS TO HAVE THE RECALL CORRECTED TO NO AVAIL THROUGH A REGISTERED CHRYSLER DEALER. I AM TOLD THE PARTS ARE JUST NOT AVAILABLE AS OF YET. I WAS TRAVELING DOWN THE ROAD FOR APPROXIMATELY 30 MINUTES AT 45 MPH WHEN SUDDENLY THE AIRBAG LIGHT CAME ON. IT STAYED ON FOR ALMOST 10 MINUTES THEN WENT OFF, THEN CAME BACK ON AGAIN WITHIN 5 MINUTES. I WAS VERY FRIGHTENED SINCE THE RECALL NOTICE STATES THAT IT IS POSSIBLE FOR THE AIRBAG TO INADVERTENTLY DEPLOY AFTER THE AIRBAG LIGHT COMES ON. I CALLED THE DEALER AGAIN AS SOON AS I RETURNED HOME TO ADVISE THEM AND REMIND THEM THEY HAD ME ON A LIST. HOWEVER, I WAS TOLD THE PARTS ARE STILL NOT AVAILABLE, SO THEY GAVE ME A TOLL FREE NUMBER 800-992-1997 WHICH I CALLED AND WAS TOLD ONCE AGAIN THAT AS OF NOW THE PARTS ARE NOT AVAILABLE AND TO JUST CONTINUE DRIVING THE CAR. I HOPE THE AIRBAG DOES NOT DEPLOY WHILE I AM DRIVING CAUSING A HEART ATTACK OR FATAL CAR CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554906December 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REMEDIED. THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554808December 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE OR REPAIRS. THE CONTACT WAS NO LONGER DRIVING THE VEHICLE BECAUSE SHE WAS CONCERNED THAT THE AIR BAG WOULD ERRONEOUSLY DEPLOY AT ANY TIME. THE MANUFACTURER WAS NOTIFIED TWICE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553904November 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE TO HAVE THE VEHICLE SERVICED PER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/07/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553758November 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER IN 2012. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 12-30-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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