Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#10080116July 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHILE THE KEY WAS IN THE IGNITION AND THE MOTOR RUNNING DRIVER GOT OUT OF THE VEHICLE WITH A PASSENGER STILL INSIDE. VEHICLE STARTED TO BACK UP, HITTING A BENCH AND A BUILDING. VEHICLE WAS REPAIRED. THE NEXT MONTH THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM SHE EXPERIENCED. CONSUMER WENT TO ANOTHER DEALERSHIP DUE TO LACK OF COOPERATION. ALSO, CONSUMER CONTACTED MANUFACTURER, AND WAS DISSATISFIED WITH THE RESPONSE SHE RECEIVED FROM THEM. SHE THEN SOUGHT LEGAL HELP IN HER STATE. *AK THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER BUT SHE WAS DENIED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10082668July 26, 2004
POWER TRAIN:AXLE ASSEMBLY
I HAD TAKEN MY 1998 JEEP GRAND CHEROKEE INTO A VERY DEPENDABLE AND HONEST REPAIR SHOP IN SAN ANTONIO TX FOR AN ISSUE AND WHILE THEY TEST DROVE THE VEHICLE THEY NOTED A NOISE FROM THE REAR OF THE VEHICLE. OF COURSE, I ASSUMED THIS WAS RODE NOISE AND DIDN'T THINK ANYTHING OF IT. THEY INFORMED ME THAT IT WAS A COMMON ISSUE WITH THAT MODEL OF VEHICLE. THIS WAS DURING THE WEEK OF JUNE 2004. THE MAIN PROBLEM IS THAT I PURCHASED THE VEHICLE JULY 4, 2001 IN AUSTIN TX AND I THOUGHT I PURCHASED A 3 YEAR EXTENDED SERVICE PLAN. WHICH SHOULD HAVE COVERED IT. WHAT I FOUND OUT IS THAT I PURCHASED A PLAN THAT EXTENDED THE ORIGINAL CARS COVERAGE FOR 3 YEARS. I ENDED UP PURCHASING A CONTRACT FOR A PERIOD I DID NOT OWN THE CAR. THE PLAN EXPIRED ON JUNE 10, 2004. THIS WAS VERY MISLEADING BY THE CAR DEALERSHIP I BOUGHT THE CAR FROM AND THE CHRYSLER WARRANTY COMPANY WHEN I CALLED ABOUT IT DURING JUNE WHILE THE CAR WAS IN THE REPAIR SHOP. THE WARRANTY COMPANY WOULD NOT COVER THE COST OF THE REPAIR APPROXIMATELY $2,000 BECAUSE THEY HAD PREVIOUS CLAIMS ON THE VEHICLE. I FEEL THIS REPAIR SHOULD HAVE BEEN COVERED BECAUSE I PURCHASED A THREE YEAR EXTENDED WARRANTY PLAN ON JULY 4, 2001 WHICH TO ME SHOULD HAVE ENDED JULY 4, 2004 AND THE REAR AXLE IS A COMMON ISSUE WITH THIS MODEL OF VEHICLE. HAD I KNOWN THE "ROAD NOISE" WAS REALLY A PROBLEM COMING INTO EXISTENCE OR HAD I PAID CLOSER ATTENTION TO THE WARRANTY INFORMATION WHEN I RECEIVED IT THIS COULD ALL HAVE BEEN AVOIDED. IF THIS IS NOT AN ISSUE YOU CAN OFFER ANY ADVICE OR ASSISTANCE ON PLEASE LET ME KNOW. THE INCIDENT DATE BELOW IS AN APPROXIMATION. I DO NOT HAVE THE REPAIR ORDER IN FRONT OF ME WITH THE EXACT DATES. YOUR WEBSITE WAS BROUGHT TO MY ATTENTION TODAY AND I WANTED TO GET THE DETAILS TO YOU AS SOON AS POSSIBLE. IF YOU CAN ASSIST WITH ANY OF THE WARRANTY WORK WITH CHRYSLER I CAN PROVIDE EXACT DATES AND POLICY INFORMATION AS NECESSARY. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079733July 26, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT:ELECTRICAL
WHEN THE CONSUMER ATTEMPTED TO BRAKE, THE PEDAL WENT TO THE FLOOR, CAUSING EXTENDED STOPPING DISTANCE. *AK THERE WAS NUMEROUS REPAIRS THAT THE VEHICLE NEEDED; THE WINDSHIELD WIPERS, GAS CAP(S), NEW KEYLESS REMOTE AND THE TEMPERATURE GAUGE DID NOT WORK. RECALL# 02V053000. *SC THE CONSUMER DISCOVERED THERE WAS A RECALL REGARDING THE POWER ASSIST, THE CONSUMER WAS ORIGINAL TOLD THERE WOULD BE NO CHARGE AND THEN LATER WAS TOLD THE CHARGE WOULD BE $400.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079209July 2, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE FUEL GAUGE WILL RANDOMLY GO FROM THE CORRECT READING TO EMPTY ALONG WITH THE CHIME TELLING THE DRIVER TO STOP FOR REFUELING SOON. I NOW SEE THAT I AM NOT THE ONLY ONE GOING THROUGH THIS. WILL CALL THE DEALER ON MONDAY. CLH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074675June 2, 2004
SEAT BELTS
WE RECENTLY DISCOVERED THAT THE 1998 JEEP CHEROKEE IS ONE OF THE VEHICLES WITH THE GEN3 OR GEN4 SEAT BELTS THAT HAS A RELEASE BUTTON THAT PROTRUDES FROM THE REST OF THE BUCKLE AND CAN COME UNDONE WHEN BUMPED BY AN ELBOW, HAND, OR CHILD'S CAR SEAT. IT HAS BEEN BLAMED FOR 17 DEATHS AND 27 SERIOUS INJURIES. WHAT RIGHTS DO THE OWNERS OF THESE VEHICLES HAVE AS FAR AS HAVING THE FAULTY SEATBELTS REPLACED? WE DIDN'T BUY FROM A JEEP DEALERSHIP, BUT IF THEIR PRODUCT IS DEFECTIVE, I THINK THEY SHOULD FIX IT REGARDLESS OF WHERE YOU BOUGHT THE VEHICLE. I DON'T WANT MY SON TO BE A STATISTIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074483May 29, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE GAS GAUGE ON MY JEEP DOES NOT ACCURATELY REFLECT THE AMOUNT OF GAS LEFT. THE TANK MAY REPORT THERE IS GAS REMAINING WHEN EMPTY OR THAT THERE IS NO GAS WHEN FULL. THE GAUGE MAY START AND STOP WORKING SEVERAL TIMES WHILE DRIVING IN A SINGLE TRIP, OR NEVER ACCURATELY REPORT THE GAS LEVEL AT ALL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072911May 20, 2004
STRUCTURE:BODY
VEHICLE SHOOK VIGOROUSLY AFTER HITTING A ROAD BUMP WHILE DRIVING AROUND 50 MPH. I SLOWED DOWN AND THE SHAKING STOPPED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071825April 29, 2004
STRUCTURE:BODY:DOOR
WHILE DRIVING BETWEEN 35 TO 40 MPH DRIVER SIDE DOOR OPENED UP. THE SUDDEN IMPACT DAMAGED THE DOOR. INDEPENDENT SHOP FIXED THE DOOR AT CONSUMER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049977April 29, 2004
ELECTRICAL SYSTEM
CONSUMER COMPLAINED ABOUT ELECTRICAL SYSTEM FAILURE. THIS FAILURE CAUSED THE TURN SIGNAL TO FLASH ON THE DASHBOARD, BUT NOT ON THE REAR. ALSO, BRAKE LIGHTS WORKED INTERMITTENTLY. ALTHOUGH VEHICLE WAS SERVICED SEVERAL TIMES, THE PROBLEM WAS NOT RESOLVED. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064942April 23, 2004
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:WIRING
THE REAR DRIVER SIDE DOOR HAD CRACKS IN THE DOOR SEAL, WHICH CAUSED WATER TO LEAK INTO THE VEHICLE AND CREATED A PROBLEM WITH THE WIRING SYSTEM. *JB THE CONSUMER STATED THE WIRING SYSTEM WAS FAULTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065594April 5, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR END MADE A LOUD NOISE AND AFTER THAT THE REAR DIFFERENTIAL IS VERY LOUD. IT IS LIKE A GRINDING WHINING NOISE. AFTER PROBLEM STARTED OCCURRING I HAVE HAD MINOR TRANSMISSION SLIPS IN FIRST AND SECOND GEARS. THIS IS THE THIRD OCCURRENCE OF THIS PROBLEM IN AS MANY YEARS. THE FIRST TWO TIMES THE WARRANTY COVERED IT BUT IS HAS SINCE EXPIRED. THIS VEHICLE HAS NEVER BEEN DRIVEN OFF ROAD OR TOWED ANYTHING OR EXPERIENCED A HEAVY PAYLOAD. DOESN'T SEEM RIGHT FOR THIS PART TO KEEP GOING BAD LIKE THIS WITH ONLY HIGHWAY/CITY LIGHT-DUTY DRIVING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057347March 23, 2004
AIR BAGS:FRONTAL
CONSUMER'S VEHICLE WAS HIT ON THE DRIVER SIDE AT 45 MPH. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED YET THE AIR BAGS DID NOT DEPLOY. *NM WHEN CONSUMER'S VEHICLE WAS HIT ON THE DRIVER'S SIDE, IT WENT OFF ROAD AND HIT A TREE HEAD-ON. CONSUMER SUFFERED INJURIES ON THE NECK, SHOULDER, KNEE AND BACK. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10056960February 10, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER'S DOOR FAILED ON MY 1998 JEEP GRAND CHEROKEE LAREDO, MEANING THAT METAL FATIGUE AND NOTHING MORE THAN METAL FATIGUE CAUSED THE METAL CONTAINING THE DOOR LATCH BOLD MECHANISM TO LITERALLY DETERIORATE AND THE DOOR HAD TO BE REPLACED. DAIMLER-CHRYSLER REFUSED TO ACKNOWLEDGE OR PAY FOR THE DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053612January 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVER PUT VEHICLE IN PARK WITH ENGINE RUNNING. WITHIN SECONDS OF CONSUMER EXITING VEHICLE IT JUMPED OUT OF PARK INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE DEALER WAS CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10048217January 6, 2004
AIR BAGS:FRONTAL
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WHILE DRIVING AT 25 MPH. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES TO HIS WRIST.*AK ALSO THE CONSUMER SUFFERED INJURIES TO HIS RIGHT KNEE AND SIDE. *CB *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10052374January 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE CAR WAS IN NEUTRAL FOR APPROX 2 MINUTES CAR LUNGED FORWARD CAUSING AN ACCIDENT.CAR HAS ALSO HAD SEVERAL, INCIDENCES OF "SHUTTING DOWN WHEN TURNING CORNERS, WHILE DRIVING, OCCASIONALLY, WHILE PRESSING ON ACCELERATOR CAR WILL IDLE THEN "CLUNK" AND PULL FORWARD. AT UNDER 68,000 MILES HAS NEEDED A NEW ALTERNATOR, WATER PUMP AND NOW HAS MAJOR ENGINE PROBLEMS. I HAVE ONLY OWND THE CAR SINCE 09/2002. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10050482December 12, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
PROBLEMS WITH RECOMMENDED MODIFICATIONS TO 1998 JEEP GRAND CHEROKEE. *MR THE VEHICLE WAS HARD TO GET OUT THE PARK POSITION. WHEN THE CONSUMER PICKED THE VEHICLE UP FROM THE TECHNICIAN, AGAIN THE GEARSHIFT WAS DIFFICULT. THE CONSUMER REQUESTED TO BE REIMBURSED. *SCC THE CONSUMER STATED THERE WERE NO PROBLEMS WITH THE VEHICLE UNTIL THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040750November 19, 2003
SEAT BELTS
THE VEHICLE WAS INVOLVE IN AN ACCIDENT. THE JEEP WAS HIT ON THE FRONT QUARTER PANEL. THE SHOULDER HARNESS OF THE SEAT BELT FAILED TO RESTRAIN THE PASSENGER IN WHICH SHE WAS THROWN FORWARD HITTING HER HEAD ON THE WINDSHIELD.*AK *JB *NM THE FRONT PASSENGER SIDE SEAT BELT DID NOT LOCK IN THE CRASH. THE DRIVER'S SIDE DID LOCK AND THE DRIVER HAD WITNESS MARKS AND BRUISING FROM THE BELT WEBBING. THE FRONT SEAT PASSENGER WAS THROWN FORWARD AS A RESULT OF THE IMPACT RESULTING IN AN INJURY TO THE BACK OF HER HEAD WHEN HITTING WINDSHIELD. THE PASSENGER HAS NECK SPASMS AND SUSTAINED BRUISING ON EXTREMITIES. THE VEHICLE IS TOTALED. THE AIR BAGS DID DEPLOY IN THE EVENT. THE SEAT WAS IN THE FULL REARWARD POSITION AND WAS SEATED NORMALLY. THE PASSENGER CLAIMS THAT THEY WERE NOT OUT OF POSITION. CW CONSUMER CALLED BACK STATING THAT THEY INSPECTED THE PASSENGER'S FRONT SEAT BELT AS PER A REQUEST BY ODI. THE WEBBING WAS TUGGED NUMEROUS TIME BUT WOULD SELDOM LOCK UP AS A RESULT OF THE QUICK JERKS ON THE WEBBING. ALSO STATED THAT THE PASSENGER HIT HEAD ON THE WINDSHIELD CAUSING IT TO BREAK. CW
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10048197November 12, 2003
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
VEHICLE STEERING LOCKED UP ALMOST CAUSING AN ACCIDENT. *MR THE CONSUMER WAS MAKING A LEFT TURN WHILE DRIVING IN HEAVY TRAFFIC. SUDDENLY THE STEERING LOCKED UP WHICH ALMOST CAUSED AN ACCIDENT. THE CONSUMER PULLED TO THE SIDE OF THE ROAD AND CHECKED THE BELTS AND POWER STEERING FLUID, WHICH WERE ALRIGHT. THE DRIVER RESUMED DRIVING BUT WHEN HE MADE ANOTHER LEFT TURN THE STEERING LOCKED UP AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE GEAR BOX FAILED. THE REPAIRS WERE NOT COVERED UNDER WARRANTY BECAUSE IT EXPIRED, THEREFORE THE CONSUMER REPLACED THE GEAR BOX HIMSELF. THE CONSUMER HAS THE ORIGINAL GEAR BOX IN HIS POSSESSION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046187November 3, 2003
AIR BAGS:FRONTAL
WHILE DRIVING 50 MPH VEHICLE HIT ANOTHER VEHICLE, AND THE FRONT AIR BAGS DID NOT DEPLOY. THE PASSENGER WAS TRANSPORTED TO THE EMERGENCY ROOM DUE TO CHEST INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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