Jeep Grand Cherokee Complaints (2018)

855 consumer complaints on file.

#11585895April 29, 2024
UNKNOWN OR OTHER
There is a clear goo dripping out of the radio screen. This radio screen controls everything in my vehicle air, heat navigation, emergency calls, etc. is safety issue as it jumps everywhere, calls 911. Changes Channels on its own turns on heat and ac on its own. This is a safely issue as it distracts me from focusing on driving. Jeep won’t replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584268April 20, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Intermittent extended crank on cold starts and developed a misfire in cylinder 3 and the developed a misfire and coolant leak in cylinder 1. The dealer told me it needs a new engine due to internal engine failure. Codes p0303 and p0300. Engine only has 62,000 on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581795April 8, 2024
UNKNOWN OR OTHER
The screen in my 2018 Jeep Grand Cherokee which controls everything (radio, navigation, climate controls, etc.) is delaminating. This causes the screens to constantly change and override all driver selections. This is a significant safety concern and has become extremely distracting while driving. I am surprised that this has not been a safety recall, as there have been many class action investigations. This is a known manufacturing issue especially in the 2018 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581613April 7, 2024
UNKNOWN OR OTHER
Head rest deployed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580191March 30, 2024
SEATS
I was driving down the interstate and heard a very loud pop and got smacked in the back of the head. Later inspection seems that plastic ears connected to the foam portion of my headrest broke off both sides of a horizontal pin they were connected to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579893March 28, 2024
UNKNOWN OR OTHER
The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list. You hang up that call and the screen redials the number. This basically negates the functionality of the hands-free feature. This creates serious safety issues when the unit overrides driver choices, as it is distracting because it requires the driver to correct the changes brought on by the malfunctioning screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578966March 22, 2024
UNKNOWN OR OTHER
Touch screen started randomly changing radio stations, map kept popping up and it would randomly change inputs such as AM, FM, Sirius, etc.. Other pop up windows would appear such as updating clock, which it had already updated on its own and other window messages as well. Has happened 4 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578516March 20, 2024
UNKNOWN OR OTHER
Screen Delamination - Ghost Screen Screen randomly clicks all over. Makes ding sound. Changes navigation, songs, makes calls. Extremely dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576549March 11, 2024
POWER TRAIN
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 5-10 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to drive the vehicle on the shoulder of the highway. The contact cycled the gear selector and the transmission engaged as needed. Additionally, the contact stated that the failure reoccurred. The contact stated while driving on a busy highway, the engine seized. The vehicle was restarted, and the vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 96,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576556March 11, 2024
ENGINE
At 47,000k miles with all maintenance being done at correct intervals. From one day to the next, check engine light came on with error code p0303; Code P0303 stands for “Cylinder 3 Misfire Detected” which indicates that there have been numerous misfires in engine cylinder 3. After taking it to the Jeep dealership they told me its a cracked cylinder head. This was a fairly common issue with earlier year WK2 models, but continues to be a under-reported issue in later years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576649March 11, 2024
ENGINE
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle had failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was later able to be restarted and taken to the dealer, where it was diagnosed with a warped head gasket and an overheated radiator. The dealer replaced the left and right cylinder heads, head gasket, timing cover gasket, valve cover gasket, cam sensor gasket, upper and lower intake gaskets, exhaust gasket, EGR, spark plugs, performed an oil change, and refilled the coolant. The contact stated that her husband, who owns another 2018 Jeep Grand Cherokee, had experienced the same failure, and had the vehicle repaired at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 85,599.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576471March 10, 2024
ELECTRICAL SYSTEM
Screen looks delaminated dials random numbers. Uconnedt no longer works nor does the radio makes for an unpleasant ride if I can go back I would’ve just gotten a Toyota Jeep always has problems I’m not the only with this issue and yet they don’t do a recall on this ridiculous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575114March 3, 2024
ENGINE, POWER TRAIN, STEERING
Multiple leaks found under the car and was brought in for emergency repair. One leak was the driveshaft, one was engine coolant and the other was the front steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573051February 20, 2024
UNKNOWN OR OTHER
I wasn’t able to get out of park and there was a message to service shifter. It happened twice in one day and now the engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572831February 19, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The alternator is pulling from the battery draining it and at 9.5 volts the car will go into safety mode where it doesn’t turn off but it won’t drive neither which actually happened to me on Saturday in the middle of the street luckily no car hit mines and the police helped me move it out the road. I complained to CArMax Kearny mesa the previous Friday and instead of them putting me in a loaner car and towing the vehicle they scheduled me for an appointment Monday (today) at 9:30am and never held up their end and I’ve been carless ever since and they had my car for 6 months fixing this same problem I’m having today .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572418February 16, 2024
UNKNOWN OR OTHER
Many 2018 Grand Cherokee Radio screen are de-laminating including mine, and on it's own which is a scary distraction changes stations suddenly constantly makes a loud beeping noise through the speakers- drops and makes phone calls, changes navigation directions - prevents you from making a phone call that could be an Emergency. This should be a safety recall since it happens when you lease expect it and causes the driver to jump. And all Chrysler Dodge Jeep dealer will not cover this over a thousand dollar plus issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570392February 6, 2024
AIR BAGS
Airbag warning light came on. Took to Jeep dealership and they did diagnostic . Their finding: Code ORC-B0028-13, right side seat diployment squib 1 circuit open dx. Found wiring is not damaged in connectors . Needs new front seat passenger air bag. Car has never had front end damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568823January 30, 2024
SEATS
Front passenger headrest popped out (exploded out) for no reason. I was not in an accident and nothing happened to make it pop out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568291January 28, 2024
ELECTRICAL SYSTEM
The screen is not working properly and is delaminating. This causes a distraction when trying to follow map directions, change heating settings as well as UConnect safety functions. Unsafe and accident causing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568356January 28, 2024
UNKNOWN OR OTHER
Uconnect 4c/4c 8.4 inch display screen Issues: Screen is ghost touching ,making choices on its own while driving, climate control will run haywire and do the opposite of what’s needed to defrost window and it’s can’t be stopped or cut off, unable to get heating seats off and seats heat up so much it burns legs and sacrum, unable to use back up camera, cannot access radio, navigation system, anything that’s needed that has to do with function of the vehicle that’s operated by that screen is unable to be done because it’s constantly chooses and self taps every. I have almost crashed many times due to this happening and it’s very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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