Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11387126January 8, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN ALL THE LIGHTS ON THE DASH LIT UP AND THEN THE VEHICLE COMPLETELY SHUT DOWN, WITH NO POWER. THIS HAPPENED WHILE I WAS DRIVING, SO THANK GOD IT HAPPEN LATE WHEN THERE WAS NO TRAFFIC. I IMMEDIATELY SMELLED ELECTRICAL BURNING AND THERE WAS ABSOLUTELY NO POWER TO THE VEHICLE. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THAT THE ALTERNATOR BURNED UP AND DAMAGED THE BATTERY. THIS EXACT ISSUE IS RECALL T36 BUT JEEP STATES THAT THAT RECALL DOES NOT APPLY TO MY VEHICLE BECAUSE I HAVE A 220AMP ALTERNATOR. OBVIOUSLY, IF MY VEHICLE EXPERIENCED THE EXACT SAME SYMPTOM THAT THE T36 RECALL IS FOR, THE 220AMP ALTERNATOR IS ALSO AFFECTED. THE INITIAL REPAIR COST ME $1500. A MONTH LATER I HAD TO HAVE ANOTHER REPAIR FOR $3000, DUE TO ELECTRICAL ISSUES, WHERE THE PARKING ASSIST AND BLIND SPOT ASSIST MODULES WENT OUT, ALONG WITH A HEADLAMP MOTOR ASSEMBLY. IT HAS BEEN 3 MONTHS SINCE THAT REPAIR AND NOW I HAVE MORE ELECTRICAL ISSUES. THE CHECK ENGINE LIGHT HAS COME ON AGAIN AND I GET A SERVICE 4WD SYSTEM, THE HEAT IS INTERMITTENT, AND MY TEMP GAUGE DOESN'T MOVE. I HAVE BEEN EMAILING BACK AND FORTH WITH JEEP CUSTOMER CARE BUT THEY JUST KEEP SAYING THAT THE T36 ALTERNATOR ISSUE DOESN'T APPLY TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387256January 8, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
4X4 SERIVICE ON MY 2012 JEEP GRAND CHEROKEE TURNS ON ALL THE TIME AND I'M WORRIED IT WON'T RIDE THE SAME IN THE RAIN WHEN IT HAS TO RUN WITH ALL 4 WHEELS AND IT'S JUST RUNNING WITH 2 WHILE DRIVING I'M REALLY CONCERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386687January 5, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DAVE DENNIS CHRYSLER JEEP DODGE RAM (4232 COLONEL GLENN HWY, DAYTON, OH 45431, (937) 429-5566) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385216December 28, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RAMSEY CHRYSLER JEEP DODGE RAM (1555 NJ-17, RAMSEY, NJ 07446: (201) 818-9600) AND CHRYSLER DODGE JEEP OF PARAMUS (315 NJ-4, PARAMUS, NJ 07652: (201) 488-9000) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384698December 23, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LAMBERT AUTO SALES (5 RIVER RD, CLAREMONT, NH 03743, (603) 543-0188) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383752December 14, 2020
FUEL SYSTEM, GASOLINE
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL. 19V-813. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378206December 7, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SUSPENSION
RADIO NOT WORKING AT ALL SOMETIMES OR DELAYED. VOLUME NOT WORKING OR DELAYED BACK UP CAMERA NOT WORKING OR DELAYED AIR SUSPENSION NOT WORKING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378280December 7, 2020
FUEL/PROPULSION SYSTEM
I HAVE BEEN CONTACTING GARBER AUTO MALL JEEP DEALER SINCE APRIL 23, AND I AM ALWAYS TOLD NO PARTS ARE AVAILABLE FOR MY FUEL PUMP RELAY SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378384December 7, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
I HAVE BEEN HAVING MY CAR RANDOMLY SHUT OFF WHILE IN DRIVE FOR OVER A YEAR. I'M SCARED OF DRIVING MY OWN CAR. IT HAS HAPPENED TO ME WELL OVER 25 TIMES. I'VE ASKED THE CONNECTICUT DEALERSHIPS (WETMORE'S AND NORTHWEST HILLS) ABOUT THIS MULTIPLE TIMES AND AS OF TODAY THEY SAY THERE IS NO FIX AND THEY CAN'T DO ANYTHING BECAUSE THERE IS NO FIX FOR THE RECALL. IT HAPPENS WHEN I'M DRIVING AND BRAKING AND TURNING LEFT, SUCH AS TURNING LEFT OFF A RAMP OR GOING DOWN A HILL AND SLOWING TO TURN LEFT OR SLOWING ON A BIG HILL AT A STOP LIGHT. THE CAR COMPLETELY STOPS. THE BRAKES STOP WORKING AND POWER STEERING IS LOST. THEN I HAVE TO PUT IT IN PARK AND WHEN I PRESS START IT RESTARTS. BUT THIS IS DANGEROUS. I ALSO HAVE A SPECIAL WARRANTY I PAID FOR AND BECAUSE THERE IS A RECALL THE DEALERSHIP SAID MY WARRANTY THAT I PAID $4K FOR IS USELESS BECAUSE OF THE RECALL. DOES SOMEONE HAVE TO DIE FOR THIS TO MATTER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377341December 1, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
NHTSA RECALL NUMBER 19V-813 RECALL DATE: NOVEMBER 14, 2019 REPAIR PARTS ARE STILL NOT AVAILABLE AFTER ONE YEAR. VEHICLE HAS EXPERIENCED STALL WHILE DRIVING AND NOW DOES NOT START. DEALERSHIP OFFERED TO TOW VEHICLE TO DEALERSHIP BUT NO ESTIMATE ON TIME FOR REPAIR. RECALL R09 WAS PREVIOUSLY COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377051November 30, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DUE TO THE SAFETY RECALL V62 I'VE EXPERIENCED MULTIPLE INCIDENTS OF MY 2012 GRAND CHEROKEE STALLING WHILE DRIVING. WITHIN 6 MONTHS I'VE HAD THE RELAY SENSORS REPLACED TWICE (NO CHARGE) AND A NEW FUEL PUMP, $1,200 OUT OF POCKET AND MY JEEP STILL STALLED. THIS IS NOW THE 4TH TIME MY JEEP IS SITTING AT THE DEALERSHIP WITH NO FIX AND FCA WILL NOT REIMBURSE ME FOR A RENTAL. MY CASE MANAGER FROM FCA SAID I AM OUT OF WARRANTY, SINCE WHEN DOES A SAFETY RECALL FALL UNDER A WARRANTY? SO EITHER I DRIVE AN ACCIDENT WAITING TO HAPPEN OR CONTINUE TO PAY FOR A RENTAL SO THAT I CAN GET BACK AND FORTH TO WORK. THIS IS UNACCEPTABLE THAT FCA STILL DOES NOT HAVE A FIX FOR THIS AND NOW INSTEAD OF A CAR PAYMENT I'M PAYING TWICE AS MUCH FOR A RENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377233November 30, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE LATEST INCIDENT HAPPENED SUNDAY 11/29/20. PRIOR TO THIS, THE EVENT HAS HAPPENED AT LEAST 4 OTHER TIMES. WHILE DRIVING AT HIGHWAY SPEED 55-70 AND SLOWLY COMING DOWN TO A STOP ON A RAMP OR TURNING THE VEHICLE WHILE DECREASING SPEED, THE ENGINE WILL STOP RUNNING. NO VISUAL OR AUDITORY WARNINGS HAPPEN, YOU'RE ONLY AWARE WHEN YOU FEEL THE POWER STEERING HAS GONE AWAY, AND THE TACHOMETER READS ZERO RPM. I HAVE BEEN ABLE TO SAFELY PULL OFF AND STOP IN EACH EVENT, THE VEHICLE NEEDS TO BE CYCLED OFF AND THEN RESTARTED. THE SAFETY CONCERN IS THIS EVENT COULD HAPPEN INTO LEFT TURN ACROSS ONCOMING TRAFFIC WITH NO ABILITY TO ACCELERATE OUT OF HARMS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376186November 24, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376227November 24, 2020
FUEL/PROPULSION SYSTEM
I'VE HAD A RECALL ON MY TRUCK FOR OVER A YEAR ON THE FUEL PUMP RELAY SWITCH. I'VE BEEN CALLING ABOUT MY RECALL NUMEROUS OF TIMES & PINEBELT JEEP & CHRYSLER IN LAKEWOOD NJ CONTINUES TO TELL ME THE PARTS ARE NOT AVAILABLE YET BUT ARE NOT ATTEMPTING TO TRY & DO SOMETHING ELSE IN THE MEANTIME!!! THEY CONTINUE TO TREAT ME AS IF I'M AN IDIOT! I PURCHASED THE CAR FROM THERE OVER 4 YRS AGO & THEY ARE NOT TREATING ME AS A VALUED CUSTOMER!!!! I'VE ASKED NUMEROUS OF TIMES FOR A LOANER BECAUSE MY TRUCK IS NOT STARTING NOW & I'M A NURSE SO I NEED TO GET TO WORK!!! I HAVE NO OTHER WAY OF GETTING TO WORK BUT WITH MY TRUCK! I'VE HAD TO PAY FOR LYFT DRIVER TO TAKE ME AT TIMES WHICH COST AN ARM & A LEG ALL BECAUSE I CAN'T GET NO COOPERATION WITH PINEBELT! I FINALLY GOT AN APPT FOR NOVEMBER 27,2020 BUT NOW THEY'RE TELLING ME THAT I HAVE TO PAY FIR A TOW & PAY FOR THE DIAGNOSTIC IF MY TRUCK DOES NOT START!!! LIKE HOW THE HECK IS THAT MY FAULT???!!! MY TRUCK IS NOT STARTING BECAUSE OF THIS RECALL!!!!! I'VE BEEN SOOOOO FRUSTRATED WITH THESE PEOPLE FOR OVER A YEAR BUT THEY CAN NOT GIVE ME A SIMPLE SOLUTION OR HELP ME AS A VALUED CUSTOMER!!! I'VE NEVER SEEN ANYTHING LIKE THIS!! IT'S TRULY SAD! I'M STILL PAYING FOR A TRUCK THAT I CAN'T USE ALL THE TIME BECAUSE I NEVER KNOW WHEN IT'S GOING TO START OR BREAK DOWN ON ME!!! I NEED A RESOLUTION ASAP!!! WHAT ELSE CAN I DO??!!! PLEASE SOMEONE HELP ME!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375949November 23, 2020
ELECTRICAL SYSTEM
I WAS DRIVING TO WORK ONE MORNING, WHEN I BEGAN TO SMELL SOMETHING BURNING. I THEN SAW SMOKE COMING FROM UNDER THE HOOD. I IMMEDIATELY PULLED OVER, ON THE SIDE OF THE STREET, TURNED THE VEHICLE OFF, AND POPPED THE HOOD. I SAW THAT THE ALTERNATOR WAS LITERALLY ON FIRE! IT THEN, BURNED OUT AND BEGAN TO SMOKE. I THEN, DISCONNECTED THE BATTERY AND CALLED A TOW TRUCK. NEEDLESS TO SAY, I HAD TO REPLACE THE ALTERNATOR. I THOUGHT THIS WAS RANDOM, UNTIL I SAW THE ISSUE ONLINE. I CONTACTED THE CHRYSLER, DODGE, JEEP DEALERSHIP WHERE I PURCHASED THE VEHICLE, BUT THEY SAID THEY KNEW NOTHING OF THIS ISSUE. CAN I BE REIMBURSED FOR THE PURCHASE OF THE REPLACEMENT ALTERNATOR?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11375819November 22, 2020
FUEL/PROPULSION SYSTEM
VEHICLE STRUGGLES TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375278November 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO HESITATE WITH BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND PARKED ON THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AUTONATION DODGE RAM ARAPAHOE (10743 E ARAPAHOE RD, CENTENNIAL, CO 80112; (303) 578-6107) WHERE THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375096November 17, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, WHILE MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO OPERATE CORRECTLY AND BECAME DIFFICULT TO STEER. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY, SHIFTED THE VEHICLE INTO NEUTRAL, TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO GLENDALE DODGE CHRYSLER JEEP (900 S. BRAND BLVD, GLENDALE, CA 91204, (818) 242-4161) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374759November 15, 2020
SEATS
THE DRIVER'S SEAT HEADREST ACTIVE HEAD RESTRAINT DEPLOYED OPEN WHILE I WAS PUTTING ITEMS INTO THE BACK SEAT FROM THE PASSENGER SIDE. THE CAR WAS STATIONARY, BUT RUNNING, BUT HADN'T BEEN JARRED OR HIT TO PROVOKE THE DEPLOYMENT. THE PLASTIC TABS ON THE INSIDE ARE BROKEN, AND I'M NOT ABLE TO RESET THE HEADREST INTO POSITION, AND ESSENTIALLY HAVE TO HOLD IT IN PLACE WITH MY HEAD WHILE I DRIVE (NOT THE MOST DESIREABLE WAY TO DRIVE). I WENT TO JEEP TO SEE WHAT IT WOULD COST TO REPAIR (OR REPLACE) AND I WAS TOLD THAT THEY NO LONGER MANUFACTURE, NOR CARRY THE PART. ..... THEY NO LONGER MANUFACTURE NOR CARRY A PART FOR AN 8 YEAR OLD CAR? I FIND THAT VERY SUSPICIOUS. I'D LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE ABOUT THIS. THE FRONT PASSENGER SEAT HEADREST HAS NOT DEPLOYED (YET), BUT I HOPE IT DOESN'T DEPLOY INADVERTENTLY WHILE SOMEONE IS SITTING IN THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374767November 15, 2020
ELECTRICAL SYSTEM, ENGINE
THIS VEHICLE HAS ON AT LEAST FOUR SEPARATE OCCASIONS IN THE LAST 2 YEARS JUST SIMPLY STOPPED RUNNING. TO BE CLEAR, EACH TIME I WAS IN THE MIDDLE OF DRIVING SOMEWHERE AND THE ENGINE WOULD JUST STOP. EACH TIME, I WAS DRIVING SOMEWHERE LOCALLY AND ON CITY STREETS. THE FIRST FEW TIMES THIS HAPPENED, I WAS EITHER STOPPED AT A STOP SIGN, OR STOPPED AT A RED TRAFFIC LIGHT, AT WHICH, I EITHER "FELT" THE ENGINE STOP, OR I REALIZED IT WHEN I WENT TO PROCEED AFTER THE STOP AND GOT NO REACTION FROM THE CAR WHEN I HIT THE GAS AND TRIED TO PROCEED ON MY WAY. THESE TIMES, I SIMPLY TURNED OFF THE IGNITION, AND STARTED THE ENGINE AGAIN. I DON'T REMEMBER AND DIDN'T TAKE NOTE OF WHETHER ALL ELECTRICAL HAD TURNED OFF OR NOT. BUT THE MOST RECENT TIME THIS HAPPENED WAS VERY CONCERNING. IT WAS JULY 10TH, APPROXIMATELY 11PM, AND I WAS DRIVING ON A LOCAL BOULEVARD AT APPROXIMATELY 40-45MPH WHEN, AGAIN, THE ENGINE JUST STOPPED. THIS OF COURSE, DISABLED POWER STEERING AND POWER BRAKES. HEADLIGHTS AND RADIO CONTINUED TO WORK. THANKFULLY, I WAS ABLE TO SAFELY PULL OVER AND TURN ON MY HAZARDS. I THEN TURNED OFF THE IGNITION, AND WAS ABLE TO START THE ENGINE AGAIN. THE CAR HAS NOT REPLICATED THE ISSUE SINCE THEN, BUT I HAVE TO CONSIDER THIS WHEN I TAKE MY FAMILY FOR A DRIVE/TRIP. I HAVE TO CONSIDER THEIR SAFETY, AND THE THOUGHT THAT IT COULD JUST STOP IN THE MIDDLE OF A TURN OR AT HIGH SPEEDS ON THE FREEWAY, OR BOTH, IS VERY CONCERNING. THE FACT THAT THE ENGINE JUST STOPS, (AND DOESN'T SPUTTER OR SHUDDER OR SHAKE TO A STOP) MAKES ME BELIEVE THIS IS AN ELECTRICAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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