Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10366251November 14, 2010
EXTERIOR LIGHTING
IN 2007, MY REAR TAIL LIGHTS STOPPED WORKING. THEY WOULD NOT WORK IF THE HEAD LIGHTS WERE TURNED ON. HOWEVER IF THE HEAD LIGHTS WERE OFF THE REAR TAIL LIGHTS WERE WORKING. THERE IS NO WARNING LIGHT THAT INFORMS YOU OF THIS FAILURE AND SO IT WAS NOT UNTIL I WAS STOPPED BY THE POLICE THAT I WAS EVEN AWARE OF THE PROBLEM. I GOT THE REAR LIGHTS REPLACED, NOT KNOWING THEN THAT THIS WAS A COMMON PROBLEM. HOWEVER, NOW THREE YEARS LATER, THE LIGHTS HAVE FAILED AGAIN. SAME EXACT PROBLEM. NO WARNING LIGHTS, IT JUST SO HAPPENED A FAMILY MEMBER SAW THAT MY LIGHTS WERE OUT. THE REPLACEMENT PARTS ARE EXPENSIVE AND OBVIOUSLY THIS IS A COMMON PROBLEM KNOWN BY JEEP/CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365569November 13, 2010
SEATS
DRIVERS SEAT APPARENTLY CRACKS, STARTS SQUEAKING, WOBBLES AND THEN BREAKS. I HAVE TAKEN IT TO BE WELDED THREE TIMES NOW AND EACH TIME IT LASTS FROM A COUPLE OF MONTHS TO A COUPLE OF YEARS BEFORE THE PROBLEM OCCURS AGAIN. IT HAS NOW BROKEN FOR THE FORTH TIME. ELECTRIC SEAT MOTOR ALSO FAILS TO LIFT THE SEAT UNDER ITS OWN POWER WITHOUT HELPING BY PULLING THE SEAT FORWARD WHILE SELECTING THE SEAT FORWARD POSITION ON THE SEAT MOTOR CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365206November 10, 2010
SEATS
WITHOUT ANY PRIOR SIGNS, THE FRAME ON THE UNDERSIDE OF THE FRONT SEAT MY 2000 JEEP GRAND CHEROKEE BROKE. IT APPEARS THAT THE METAL NEAR THE BOLT WAS WEAK AND SIMPLY SNAPPED. AFTER SEARCHING ONLINE, IT APPEARS THAT THIS IS A COMMON PROBLEM. FORTUNATELY I HAVEN'T HAD THE PROBLEM WITH THE SEAT TURNING INTO A ROCKING CHAIR YET BUT I FEAR THAT IT IS INEVITABLE. THIS VEHICLE HAS LESS THAN 50,000 MILES ON IT AND HAS NEVER BEEN USED FOR ANYTHING MORE THAN NORMAL EVERYDAY DRIVING. I FIND IT DISGUSTING THAT THE MANUFACTURER HAS NOT DONE A RECALL ON AN ISSUE THAT RANGES FOR A NUMBER OF MODEL YEARS AND IS INSTEAD FORCING US TO PAY TO MAKE OUR CARS MINIMALLY SAFE. WHEN YOU PURCHASE A CAR, YOU DON'T EXPECT THE METAL IN IT TO JUST BREAK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364164November 5, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I RECENTLY PURCHASED THIS VEHICLE AND THE DRIVERS SIDE HAS NO HEAT, DUE TO THE BLEND DOOR MALFUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363763November 2, 2010
SEATS
2000 JEEP GRAND CHEROKEE LTD. IS RIDDLED WITH SAFETY PROBLEMS. CHIEF AMONG THEM IS THE DRIVERS SIDE SEAT FRAME. BOTTOM PART OF THE SEAT FRAME HAS BUSTED IN SEVERAL PLACES. THIS IS A SERIOUS MATTER AND DAIMLER/CHRYSLER SHOULD BE HELD ACCOUNTABLE. NEW SEATS ARE NOT EASY TO FIND AND IF YOU CAN FIND ONE THE PRICE IS ASTRONOMICALLY OUTRAGEOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362601October 27, 2010
SEATS
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING UNDER NORMAL CONDITIONS, THE DRIVER SIDE SEAT FRAME FRACTURED. THE CONTACT STATED THAT THE SEAT WOULD FEEL LOOSE FOR SOME TIME BEFORE FRACTURING. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000. UPDATED 01/13/11*LJ THE CONSUMER BELIEVED THE FAILURE WAS DUE SOLELY DUE TO INADEQUATE MATERIAL USED IN THE MANUFACTURING OF THE SEAT FRAME AND MOUNT ASSEMBLIES. THE CONSUMER WAS INFORMED THE MOUNT WAS NO LONGER AVAILABLE FROM CHRYSLER. UPDATED 01/25/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362240October 25, 2010
SEATS
TL*THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, APPROACHING A TRAFFIC STOP SIGNAL, THE FRONT DRIVER SEAT ABRUPTLY MOVED IN THE BACKWARD POSITION WITHOUT ASSISTANCE. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD AND INSPECTED. THE CONTACT STATED AN UNKNOWN PART DISENGAGED UNDERNEATH OF THE SEAT. THE VEHICLE RESUMED WITH CAUTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. UPDATED 02/03/11*LJ THE CONSUMER STATED THE FRONT DRIVER'S SIDE SEAT BROKE. THE STEEL BRACKET WHICH ATTACHED THE SEAT TO THE FRAME SNAPPED AND BROKE. UPDATED 03/17/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362125October 24, 2010
SEATS
THE TABS THAT HOLD MY DRIVER'S SIDE SEAT TO THE TRACK ASSEMBLY ON MY 2000 JEEP GRAND CHEROKEE LAREDO HAVE COMPLETELY BROKEN. THE DEALERSHIP QUOTED $500+ TO FIX THEIR FAULTY PRODUCT. THE INCIDENT HAPPENED WHILE MERGING ONTO I-75 NEAR ATLANTA AND I WOUND UP LAYING IN MY BACK SEAT. I KNOW THAT I AM NOT ALONE IN THIS ISSUE AS I HAVE CHECKED SEVERAL FORUMS AND JUNK-YARDS ALL OF WHOM REPORT THE IT AS A COMMON OCCURRENCE. CHRYSLER'S CHOSEN VIEWPOINT OF NOT FIXING A SEVERE SAFETY CONCERN IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362085October 23, 2010
SEATS
THE METAL FRAME HOLDING THE DRIVER'S SEAT IN PLACE BROKE IN TWO PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361628October 21, 2010
ENGINE AND ENGINE COOLING
I OWN A 2000 JEEP GRAND CHEROKEE WITH SAFETY RECALL #F25 (ELECTRIC FAN). ON OCTOBER 20, 2010, I WENT TO THE AUTO REPAIR SHOP DUE TO A COOLANT LEAKAGE. THE REPAIR SHOP INSPECTED THE VEHICLE AND NOTICED THE LEAK WAS CAUSED BY A DAMAGED RADIATOR DUE TO THE ELECTRIC FAN BREAKING INTO PIECES AND CAUSING THE LEAKAGE. I PAID THEM $259.00 FOR THE NEW RADIATOR. I WAS INFORMED OF THE SAFETY RECALL AND I DECIDED TO GO TO THE RIVERDALE CHRYSLER JEEP LOCATED AT 5869 BROADWAY BRONX NY 10463. AFTER A GENERAL INSPECTION THEY NOTICED THE SHROUD WAS ALSO DAMAGED AND REFUSED TO REPAIR/REPLACE STATING THAT IT WAS NOT COVERED. I AM REQUESTING FULL COVERAGE OF ALL RELATED PARTS AND LABOR AS THIS WAS CAUSED BY THE FAN FAILURE. I AM FURTHER REQUESTING A REIMBURSEMENT FOR THE COST OF THE NEW INSTALLED RADIATOR AND I CAN FURNISH A RECEIPT AS PROOF. THE PARTS DEPARTMENT EMPLOYEE HANDLING MY VEHICLE IS [XXX] EMPLOYEE [XXX]TEL# 718 548-3400 EXT#305. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). [XXX]*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361653October 21, 2010
LATCHES/LOCKS/LINKAGES
THE DOOR LOCKS ON MY 2000 JEEP GRAND CHEROKEE ARE NOT FUNCTIONING. ALL OF THEM MAKE A LOUD "QUACK" NOISE WHEN I TRY TO UNLOCK OR LOCK THE CAR WITH THE REMOTE ENTRY OR FROM THE DOOR. THE REAR HATCH CAN NO LONGER BE OPENED AND BOTH PASSENGER DOORS HAVE TO BE UNLOCKED MANUALLY. THE DRIVER DOORS HAVE TO BE LOCKED MANUALLY. I HAVE BEEN RESEARCHING THIS ISSUE AND FOUND HUNDREDS OF ONLINE BLOGS ABOUT THIS PROBLEM. I CONTACTED MY JEEP DEALERSHIP AND THE REFUSE TO DO ANYTHING ABOUT IT. DOES SOMEONE HAVE TO BE INJURED OR WORSE IN ORDER FOR JEEP TO STEP UP AND FIX THEIR WRONG DOING? I AM HOPING YOU CAN DO SOMETHING ABOUT THIS ISSUE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360938October 17, 2010
SEATS
ABOUT SIX MONTHS AGO, I HEARD A SNAP AND FELT THE RIGHT SIDE OF MY DRIVER'S SEAT IN MY 2000 JEEP GRAND CHEROKEE LAREDO BECOME LOOSE AND WOBBLE. TODAY, 10/17/ 2010, AS I EXITED MY JEEP I HEARD ANOTHER SNAP AND DISCOVERED THAT THE BOLTS CONNECTING MY SEAT TO THE VEHICLE HAD BROKEN. THE SEAT IS COMPLETELY DISCONNECTED FROM THE VEHICLE. I WEIGH 185 LBS AND HAVE BEEN THE OWNER OF THE VEHICLE SINCE AUGUST 2004. THE SAFETY ISSUE HAS NOT YET BEEN REPAIRED. IF THERE WERE AN ACCIDENT, IT IS POSSIBLE THAT I ALONG WITH THE SEAT COULD BE EJECTED FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360480October 14, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CLOCK SPRING FAILED WHICH CAUSED THE CRUISE CONTROL, RADIO AND HORN TO FAIL AS WELL. THE DEALER CONFIRMED THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360216October 13, 2010
SEATS
DRIVERS SEAT FRAME IS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359240October 5, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, SEAT BELTS, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEATBELTS DON'T RETRACT. HE ALSO EXPERIENCED FAILURES WITH THE FOG LIGHT AND THE COOLING FAN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING WITH THE COOLING FAN FAILURE AND THE MECHANIC REPLACED THE RADIATOR; BUT, THE FAILURE WASN'T CORRECTED. REPORT 19961050 WAS FILED WITH THE MANUFACTURER WHO STATED THAT THE VEHICLE WASN'T INCLUDED IN RECALL 06V199000 ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN AND THEY WOULD REIMBURSE HIM FOR THE REPAIRS. THE VEHICLE WASN'T REPAIRED. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359010October 4, 2010
SERVICE BRAKES, HYDRAULIC
ALL 1999-2002 GRAND CHEROKEE WJ MODELS BUILT THROUGH MAY 10, 2002 CAME EQUIPPED WITH BRAKE CALIPERS MADE BY TEVES. THEY ARE BLACK IN COLOR WITH AN OPEN-SIDED BRACKET DESIGN. DUE TO POOR CALIPER CENTERING, THE TEVES CALIPERS CAUSED THE ROTORS TO WARP, A PROBLEM THAT HAS PLAGUED GRAND CHEROKEES. AT THE VERY END OF THE 2002 MODEL YEAR, JEEP CHANGED TO "FULLY-CLOSED" STYLE CALIPERS DESIGNED BY AKEBONO. TO ADDRESS THE WARPED ROTOR PROBLEM JEEP ISSUED A TSB, #05-003-02. WE BELIEVE IT SHOULD BE A FULL RECALL DO TO THE MAJOR WHEEL SHAKE TO THE POINT OF THE DRIVER ALMOST LOOSING CONTROL OF THE SUV DO TO THIS VIBRATION. JEEP HAS LONG KNOWN ABOUT THIS ISSUE & WAS SUED IN A CLASS ACTION LAW SUIT WHICH THEY SETTLED THE PROBLEM IS EXCESSIVE ROTOR THICKNESS VARIATION GENERATED BY POOR CALIPER CENTERING. THIS CAUSES STEERING WHEEL SHAKE. GRAND CHEROKEE BRAKES UP THROUGH MAY 10TH 2002 WERE DESIGNED BY TEVES. SAME BRAKES USED ON BMW & FORD EXPEDITION BUT THE GRAND CHEROKEE WAS THE FIRST TO USE A TWIN PISTON CALIPER DESIGN. CHRYSLER WANTED TWIN PISTONS BECAUSE OF THE WEIGHT OF THE VEHICLE. THE CALIPER SPRING CAUSES THE INBOARD PAD TO DRAG. IT TAKES A LOT OF HEAT (CHERRY RED) TO WARP ROTORS, SO THE MAIN CAUSE OF ROTOR VARIATION IS NOT HEAT BUT UNEVEN WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359168October 4, 2010
VISIBILITY
MY 2000 JEEP GRAND CHEROKEE WITH 90,000 MILES HAS HAD PROBLEMS WITH DEFROSTING AND HEATING FOR THE PAST YEAR. WHEN IT IS COLD OR RAINY THE WINDSHIELD WILL NOT CLEAR NOT MATTER WHAT SETTINGS I USE. I GET SNOW AND ICE ACCUMULATING ON MY FOGGY WINDSHIELD AND I AM FORCED TO PULL OVER IN DANGERS CONDITIONS AND SCRAP MY WINDOWS. RECENTLY MY HEAT HAS STOPPED WORKING ON THE DRIVERS SIDE AND I LOOKED FOR INFORMATION ONLINE AND FOUND NUMEROUS FORUMS WITH THOUSANDS OF PEOPLE HAVING THE SAME PROBLEMS WITH THEIR JEEP GRAND CHEROKEES. PEOPLE HAVE COMPLAINED FOR YEARS TO THE DEALERSHIP AND DAIMLER CHRYSLER ONLY TO BE TOLD IT WAS A COMFORT ISSUE NOT A SAFETY ISSUE. IT IS S SERIOUS SAFETY ISSUE AND I FEEL THIS NEEDS TO BE LOOKED INTO BEFORE SOMEONE DOES GET HURT OR WORSE. THEY ARE AWARE OF THE PROBLEM AND THE DEALERSHIPS ARE WILLING TO CHARGE THOUSANDS OF DOLLARS TO 'FIX' PROBLEMS BUT IT SHOULD BE RECALLED BECAUSE THEY NEVER FIX THE PROBLEM AND CUSTOMERS ARE TAKING UNNECESSARY RISKS TO DRIVE THEIR SUV'S (SPORTS UTILITY VEHICLES, IRONICALLY) WITHOUT HEAT, DEFROST AND/OR COOLING. PLEASE TAKE THIS COMPLAINT SERIOUSLY AND LOOK AND SEE HOW MANY OTHER SIMILAR COMPLAINTS YOU HAVE GOTTEN ON THE SAME ISSUES WITH THESE CARS. I CAN NOT AFFORD TO BUY A NEW CAR AND I DO NOT WANT TO OUT MYSELF AND MY FAMILY AS WELL AS OTHERS AT RISK BECAUSE ONE COMPANY IS NOT RESPONSIBLE ENOUGH TO FIX SUCH A BLATANT SAFETY ISSUE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356644September 20, 2010
SEATS
THE BRACKET OF MY SEAT FRAME THAT HOLD ON MY SEAT OF MY GRAND CHEROKEE LAREDO 2000 BROKE, ALL THREE OF THEM ARE BROKEN, I FELT SOMETHING OFF WITH THE SEAT BUT NEVER SAW ANYTHING, AND TODAY THE SEAT GOT OUT OF PLACE COMPLETELY ALMOST CAUSING ME TO GET INTO AN ACCIDENT, I CHECK ON THE INTERNET AND THERE'S A LOT OF PEOPLE WITH THE SAME EXACT PROBLEM. THIS IS A SAFETY CONCERN!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356661September 20, 2010
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE BRAKE LIGHTS WERE REPLACED HOWEVER, THE CONTACT WAS STILL EXPERIENCING THE FAILURE. THE FAILURE MILEAGE WAS 127,000 AND THE CURRENT MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355877September 16, 2010
SEATS
I HAVE A 2000 JEEP GRAND CHEROKEE WHICH I'VE HAD FOR ABOUT 7 YEARS NOW. ABOUT 6 MONTHS AGO, THE BRACKET ON MY DRIVERS SIDE FRONT SEAT BROKE. I REPLACED IT AND ABOUT TWO MONTHS LATER THE METAL SEAT FRAME ON THE SAME SIDE BROKE AND I'M IN THE PROCESS OF LOOKING FOR REPLACEMENT. APPARENTLY FROM WHAT I'VE GATHERED ONLINE THROUGH NUMEROUS WEBSITE, THIS IS A VERY COMMON PROBLEM WITH THE JEEP. POOR QUALITY...VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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