Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10100860December 1, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
ROARING SOUND IN REAR END STARTED DURING DRIVE TO FLORIDA, DEALER REPLACED BOTH REAR INBOARD AND OUTBOARD AXLE BEARINGS. 3000 MILES LATER ROARING SOUND IS BACK AND NOW DEAL NEEDS TO INSTALL NEW AXLES AND SAME BEARINGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101637November 24, 2004
SUSPENSION
THE VEHICLE FAILED INSPECTION BECAUSE THE BALL JOINTS NEEDED TO BE REPLACED. THERE WERE NO WARNING SIGNS THAT THE BALL JOINT NEEDED TO BE REPLACED PRIOR TO THIS SITUATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091866October 19, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE FUEL GAUGE SYSTEM INDICATOR MALFUNCTIONED. ALWAYS READ FULL TANK, EVEN WHEN THE TANK WAS EMPTY, THE DEALER REPLACED A SENSOR AT CONSUMER'S EXPENSE OF $585.00. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095184October 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ROTORS WARPED. AS A RESULT THE BRAKES WORE OUT PREMATURELY. A RECALL WAS ISSUED FOR THIS MALE/MODEL, AND YEAR. HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK THE ABS LIGHT HAD COME ON DUE TO THE ABS PUMP ASSEMBLY, THERE WAS A VIBRATION WHEN BRAKING, AND THE REAR BRAKE PAD WERE METAL TO METAL. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091555September 28, 2004
SUSPENSION
WHILE TRAVELING AT 55 MPH VEHICLE VEERED OFF TO THE LEFT. THE CONSUMER WAS ABLE TO PULL THE VEHICLE BACK INTO TRAFFIC, STRIKING A GUARD RAIL AND ROLLING OVER SEVERAL TIMES. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10093015September 22, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
HOOD WAS RECENTLY OPENED FOR NORMAL CHECKS OF ENGINE. THE HOOD DID SHUT ALL THE WAY. AFTER DRIVING ABOUT 5 MILES AT THE SPEED OF ABOUT 45 THE HOOD CAME UNLATCHED AND FLEW UP. THE HOOD IS UNREPAIRABLE, HOOD AND HINGES MUST BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075167June 10, 2004
SUSPENSION:REAR, SUSPENSION:REAR:AXLE:SPINDLE
1) MY 1997 JEEP GRAND CHEROKEE LIMITED WITH 59,000 MILES BEGAN MAKING AN UNUSUAL SOUND WHILE BEING DRIVEN. THE SOUND WAS CONSTANT AT ALL SPEEDS. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT REPAIR SHOP, MICKEY'S GOODYEAR OF ROMEOVILLE, IL. *AK 2) THE ROOT CAUSE OF THE NOISE WAS DETEMINED TO BE FAILURE OF THE AXLE BEARINGS AND DIFFERENTIAL GEAR BEARINGS. THE FAILURE OF THIS TYPE SHOULD NOT HAVE HAPPENED WITH THE LOW MILAGE OF THE VEHICLE. AN INTERNET SEARCH USING GOOGLE WILL YIELD HUNDREDS OF COMPLAINTS BY OWNERS OF SIMILAR MAKE AND MODEL. THE SELLING DEALER AND CHRYSLER CORPORATION DENY THAT THE PROBLEM IS WIDESPREAD. I BELIEVE THAT THIS CAN BE A POTENTIALLY DEADLY SITUATION IF THE FAILED PARTS WOULD HAVE CAUSED THE REAR DRIVETRAIN TO LOCKUP. 3) THE VEHICLE IS CURRENTLY BEING WORKED ON TO REPLACE BOTH AXLE SHAFTS AND ALL ASSOCIATED BEARINGS AT A REPLACEMENT COST OF APPROXIMATELY $2000.00 PHOTOGRAPHS WERE TAKEN OF ALL FAILED COMPONENTS. A REQUEST TO RETAIN ALL OLD PARTS. I HAVE REQUESTED 100% REIMBURSEMENT FROM CHRYSLER CORPORATION AND I AM ASKING FOR AN INVESTIGATION TO DETERMINE HOW WIDESPREAD THIS PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075974June 9, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
WHILE DRIVING SMOKE STARTED TO COME FROM THE FRONT POWERE DRIVE SEAT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072547May 13, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I OWN A 1997 JEEP GRAND CHEROKEE THAT I BOUGHT AS A 'DEMO' IN MARCH, 1997. IN IT WAS A SPACE SAVER SPARE. THIS JEEP HAS FULL TIME 4-WD. LAST THURSDAY, 5/6/2004, I HAD MY FIRST FLAT TIRE EVER WITH THIS CAR, AND I MOUNTED THE SPACE SAVER SPARE. I DROVE ABOUT 20 MILES BEFORE I HAD TO STOP DUE TO THE FRONT DIFFERENTIAL'S HEAT AND RESULTING BLUE SMOKE AS IT BURNED UP INSIDE. IN YOUR DATABASE, THERE IS A RECALL FOR 1996 JEEP GRAND CHEROKEES WITH FULL TIME 4-WD: RECALL NUMBER IS 98V006000. JEEP/CHRYSLER HAS GIVEN ME NO SATISFACTION WHEN CONFRONTED WITH THIS INFORMATION -- THAT MY 1997 HAD THE SAME ISSUE AS THE 1996'S, THAT THEY SOLD ME A DEFECTIVE "BOOBY TRAPPED" CAR, AND THAT I SHOULDN'T BE LIABLE FOR ANY DAMAGE CAUSED BY THE DEFECT THAT THEY, IN FACT, KNEW ABOUT AND SAID NOTHING TO 1997 OWNERS. SO FAR, DAMAGE TO THE VEHICLE HAS BEEN $516, BUT MAY REACH $1500-$2000 BEFORE IT'S FIXED. THE CAR IS CURRENTLY AT NAPERVILLE JEEP (630-505-8282 -- JEEP SERVICE DEPT). I GOT NO NOTIFICATION OF THIS DEFECT SINCE 1997'S WERE NOT RECALLED. I HAVE NOT BEEN OFFERED A FULL SIZED SPARE KIT EITHER. WHY NO RECALL ON THE 1997'S WITH FULL TIME 4-WD TOO? HOW ABOUT OTHER YEARS? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068333May 5, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CAR JUST TOOK OFF ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067257April 16, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS MENTIONED IN NHTSA RECALL 97V19400 CONCERNING FUEL GAUGE SYSTEM. THE FUEL TANK MOUNTED FUEL LEVEL SENDING UNIT ACCURACY CAN DEGRADE OVERTIME, INDICATING SIGNIFICANTLY MORE FUEL IN RESERVE THAN IS ACTUALLY PRESENT. DEALER INDICATED THIS VEHICLE HAD THE SAME PROBLEM BUT WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064639March 22, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE WELDS ON DRIVER'S DOOR CAME APART AND CAUSED THE DOOR TO DETACH FROM VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063451March 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS LIGHT IN THE DASH HAS LIT SEVERAL TIMES. CONSUMER WASN'T ABLE TO FIND ANYTHING WRONG. *LA THE LIGHT ILLUMINATED EVERY 3 TO 4 DAYS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061188March 2, 2004
TIRES:TREAD/BELT
WHILE DRIVING 65 MPH REAR PASSENGER'S TIRE TREAD SEPARATED, CAUSING A BLOW OUT. CONSUMER MANAGED TO PULL OVER TO REPLACE TIRE. DEALERSHIPS MECHANIC WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057413February 26, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
UPON ACCELERATING CONSUMER NOTICED A LOUD NOISE COMING FROM UNDER VEHICLE. DEALERSHIP SERVICED VEHICLE, AND DETERMINED DIFFERENTIAL NEEDED TO BE REPLACED AT 8,000 MILES. THE PROBLEM RETURNED AT 40,000 MILES. *AK THE CONSUMER FOUND TWO OTHER INCIDENTS WHERE THE REAR DIFFERENTIAL FAILED IN THE 1998 GRAND CHEROKEE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054337January 17, 2004
UNKNOWN OR OTHER
THE PAINT AND CLEAR COAT ON A $37,000 SUV IS COMING OFF, NOT DUE TO THE FACT THAT IS WAXED ONCE A WEEK, THIS IS A HUGE LET DOWN AND I WILL NEVER BUY ANOTHER ONE EVER AGAIN. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069453January 15, 2004
POWER TRAIN, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, UNKNOWN OR OTHER
SEALS AND GASKETS NEEDS TO BE REPLACE TRANSFER CASE INPUT SHAFT SEAL(B) EXTENSION HOUSING SEAL A/T (B) INCLUDES R&I 4WD TRANSFER CASE ATF SEALANT WATER PUMP RADIATOR HOSE LOWER HOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069565January 15, 2004
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE DISC UNEVEN WEAR, BRAKING NOT SMOOTH, VIBRATES UNCONTROLABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069983January 15, 2004
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, SUSPENSION
PAINT ON VEHICLE APPEARS BUBBLY. POWER WINDOWS STOPPED WORKING-REPLACED MOTOR REAR END HAS NOISE LIKE A ROAR-DIAGNOSED WITH BAD REAR END TRANSMISSION DOES NOT SHIFT LIKE IT SHOULD-DIAGNOSED AS BAD BRAKES GROWLING-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070082January 15, 2004
UNKNOWN OR OTHER, FUEL SYSTEM, GASOLINE, STRUCTURE, ENGINE AND ENGINE COOLING
I PURCHASED THIS 1997, JEEP GRAND CHEROKEE FROM BROADWAY VOLKSWAGEN ON AUTO ROW IN OAKLAND CA. AT THE TIME THE ODOMETER READ 48,080K. TWO WEEKS AGO THE CAR STOPPED RUNNING WHILE I WAS DRIVING IT. I HAD TO HAVE IT TOWED TO ALBERA BROS. JEEP/CHRYSLER DEALERSHIP WHERE I?VE TAKEN THE VEHICLE SINCE I PURCHASED IT. I ALSO PURCHASED A WARRANTY, FOR $1500 AT THE TIME THAT I PURCHASE THE VEHICLE, WHICH WAS CONTAINED IN THE CONTRACT OF THE AUTOMOBILE INSTALLMENT PAYMENTS. THE WARRANTY WAS TO COVER ALL REPAIR THAT IS COVER FOR 72 MONTHS OR 100K MILES. I CONTACTED THE WARRANTY COMPANY, WARENTECH, WHO'S HEADQUARTERS ARE IN TEXAS AND WAS ADVISED THAT THEY WOULD HAVE TO SEND SOMEONE OUT TO LOOK AT THE CAR. SOMEONE DID COME OUT LOOK AT THE CAR AND TOOK PICTURES. AFTER A FEW DAYS I CONTACTED WARENTECH AND WAS ADVISED THAT THEY WOULD HAVE TO REVIEW THE INFORMATION AND WOULD GET BACK TO ME. AFTER SEVERAL MORE DAYS I CONTACTED WARENTECH AGAIN. I WAS ADVISED THAT THEY NEEDED ME FAX THEM MY MAINTENANCE RECORDS VERIFYING THAT I HAD MAINTAINED THE VEHICLE. I FAXED WARENTECH COPIES OF ALL RECENT MAINTENANCE RECORDS. AFTER TWO OR THREE MORE DAYS, I ONCE AGAIN CONTACTED WARENTECH AND WAS ADVISED THAT I NEEDED TO SEND MORE MAINTENANCE RECORDS AND IF I DIDN'T HAVE ANYMORE THEY WOULD DENY COVERAGE FOR REPAIR TO THE VEHICLE. I FAXED OVER A TOTAL OF 13 MORE RECORDS OF MAINTENANCE VERIFYING THAT OIL CHANGES AS WELL AS OTHER MAINTENANCE RECORDS. THAT WAS TWO DAYS AGO AND I?VE NOT HEARD ANYTHING FROM WARENTECH SINCE. I HAVE ALREADY PAID $125 DOLLARS TO HAVE THE CAR TOWED TO THE DEALERSHIP AND HAVE PAID ANOTHER $140 FOR A RENTAL CAR TO GET TO AND FROM WORK. I AM VERY AFRAID THAT WARENTECH IS GOING TO REFUSE TO PAY FOR THE REPAIRS THEY'VE ALREADY HAD ALMOST 2-WEEKS AND NOTHING HAS BEEN DONE. I PAY $546 A MONTH CAR NOT VIA PAYROLL DEDUCTION AND HAVE NEVER MISSED A PAYMENT THIS FOR TWO YEARS AND I STILL OWE OVER$18K FOR THE CAR. I DON'T KNOW WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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