Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#10537236August 26, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
I PURCHASED A 2014 JEEP GRAND CHEROKEE LIMITED FOR $46,000 FROM DOTHAN CHRYSLER DODGE JEEP RAM ON SATURDAY, AUGUST 17TH, 2013. WE DROVE OFF THE AT 8:30 P.M. THAT EVENING. ON MONDAY, AUGUST 19TH, AT APPROXIMATELY 4:00 P.M. AS I WAS DRIVING DOWN THE HIGHWAY AFTER HAVING JUST LEFT MY JOB AT THE WASHINGTON COUNTY SHERIFF' OFFICE, WHERE I AM THE PUBLIC INFORMATION OFFICER, MY VEHICLE'S SCREEN FLASHED A WARNING THAT READ: VEHICLE GEAR SHIFT MALFUNCTION. THE SCREEN WENT COMPLETELY BLACK FOR APPROXIMATELY 1 MINUTE. WHEN IT CAME BACK ON THE SCREEN READ: PLEASE SERVICE TRANSMISSION FOLLOWED BY TURN OFF IGNITION TO ENGAGE PARK. I TRIED TO TURN OFF IGNITION, IN THE MIDDLE OF THE HIGHWAY, AND THE WARNING THEN READ: VEHICLE MUST BE IN PARK TO TURN OFF IGNITION. THIS ENDLESS CIRCLE CONTINUED AS I WAS ABLE TO STOP THE CAR AT A GAS STATION PARKING LOT. I SAT IN THE PARKING LOT OF THE GAS STATION FOR APPROXIMATELY 5-7 MINUTES WHERE I DOCUMENTED (VIA CELLPHONE CAMERA) THE REPEATED MESSAGES AND ATTEMPTED TO TURN MY ENGINE OFF AND SIMULTANEOUSLY ATTEMPTED TO PUT THE VEHICLE IN PARK. THE GEARS WOULD NOT DISPLAY. THERE WAS NO WAY TO SEE IF THE VEHICLE WAS IN PARK, OR WHAT GEAR IT WAS IN AT ALL. AFTER STRUGGLING WITH THE VEHICLE FOR CLOSE TO 7 MINUTES, I WAS FINALLY ABLE TO TURN THE IGNITION OFF. WHEN I RESTARTED THE VEHICLE, THE TRANSMISSION SERVICE LIGHT WAS ON. I CONTACTED THE DEALERSHIP (AS NOTED ABOVE) IMMEDIATELY. I WAS ASSURED BY THE SALESMAN THAT THIS "HAPPENS ALL THE TIME TO JEEPS". THIS WAS MY FIRST MAJOR CONCERN WITH NOT ONLY THE VEHICLE, BUT ALSO THE DEALERSHIP. I HAVE A FULL TEAM OF CERTIFIED MECHANICS THAT WORK FOR OUR OFFICE. I MET WITH EACH OF THEM AND WAS TOLD THAT THIS WAS NOT A COMMON THING FOR ANY VEHICLE. MY CRUISE CONTROL IS NOW COMPLETELY INOPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536881August 23, 2013
SEATS
I WAS REAR ENDED BY A CAR TRAVELING +65 MPH WHILE I WAS TRAVELING 15 MPH. THE CAR SUSTAINED OVER $15,000 IN DAMAGE, HOWEVER MY CONCERN IS OVER THE DRIVERS SEAT WHICH CAME OF TRACK AND WAS BADLY MISALIGNED. FURTHERMORE, MY CAR HAS BEEN IN THE SHOP FOR OVER 56 DAYS NOW, AND THE PARTS REQUIRED TO FIX THE SEAT ARE NOT AVAILABLE. I HAVE BEEN GIVEN NO APPROXIMATE DATE OF HAVING THE SEAT FIXED AND AM WITHOUT A CAR INDEFINITELY. I HAVE ALSO BEEN TOLD THAT MANY OTHER S ARE WAITING FOR THIS PART, AT LEAST 57 CASES OF SPECIAL ORDER, LEADING ME TO BELIEVE THAT PRODUCTION HAS STOPPED DUE TO A DEFECT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10536633August 19, 2013
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE STALLED AT A STOP LIGHT. THE INSTRUMENT PANEL REGISTERED NEUTRAL, BUT THE GEAR SHIFT WAS IN DRIVE, WITH THE ENGINE OFF. THE GEAR SHIFT WAS UNABLE TO SHIFT. CAR STALLED T RED LIGHT. ..UPDATED 08/19/13 *BF THE VEHICLE STARTED 15-20 MINUTES LATER. THE VEHICLE STALLED AGAIN SIX DAYS LATER. THE VEHICLE WAS UNABLE TO DIAGNOSE THE PROBLEM. UPDATED 08/27/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535860August 17, 2013
ENGINE, FUEL/PROPULSION SYSTEM
AFTER TAKING MY NEW JEEP INTO DEALER BECAUSE THE "CHECK ENGINE" LIGHT CAME ON, I WAS TOLD THAT THERE WERE 16 STORED CODES BUT THEY COULD FIND NO PROBLEM AND THE COMPUTER WAS RESET. TWO DAYS LATER THE CHECK ENGINE LIGHT AGAIN CAME ON. I TOOK BACK TO THE DEALERSHIP AND WAS TOLD "THERE IS A LEAK IN THE FUEL TUBE" WE HAVE TO REPLACE IT BUT WE WILL HAVE TO ORDER THE PART; WE DON'T HAVE IT IN STOCK. I WAS TOLD "IT IS SAFE TO DRIVE"...A LEAK IN THE FUEL TUBE-WHAT THE HECK IS LEAKING-IS SAFE. OK, BUT TWO TRIPS TO THE DEALER WITH LESS THAN 2,500 MILES IS A BIT MUCH. I HAVE A 2006 JEEP, SAME MAKE/MODEL THAT HAD 1ST MAJOR REPAIR (WATER PUMP) AT 145,000 MILES....SO MUCH FOR IMPROVED MODELS. I AM VERY CONCERNED THAT THIS IS A HARBINGER OF FUTURE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535808August 16, 2013
UNKNOWN OR OTHER
SHIFTER SERVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534426August 9, 2013
ELECTRICAL SYSTEM
ON 8-1-2013 OUR 2 WEEK OLD NEW 2014 JEEP GRAND CHEROKEE WHEN STARTED THE INSTRUMENT CLUSTER WOULD NOT COME ON AND STAYED BLACK. I RESTARTED THE JEEP AND THE CLUSTER CAME ON. THEN ON 8-8-2013 THE SAME THING HAPPENED AGAIN THE INSTRUMENT CLUSTER WENT BLACK AND STAYED OFF FOR OVER FIFTEEN MINUTES. THIS IS A MAJOR SAFETY ISSUE AND I AM CONCERNED FOR MY WIFE AND DAUGHTERS SAFETY. I FILED A COMPLAINT WITH CHRYSLER YESTERDAY AND AM CALLING THE DEALERSHIP TODAY TO SEE WHAT CAN BE DONE. I JUST WANTED TO MAKE A RECORD OF THIS WITH YOU AS I SEE ONLINE THAT THIS IS A GROWING PROBLEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533622August 5, 2013
EQUIPMENT ADAPTIVE/MOBILITY, SERVICE BRAKES, VEHICLE SPEED CONTROL
THE BETTER BUSINESS BUREAU HAS POINTED ME TO YOU ALL AS YOU CAN SEE IN THE RESPONSE BELOW: THIS MESSAGE IS IN REGARD TO YOUR COMPLAINT SUBMITTED ON 6/17/2013 6:08:54 PM AGAINST CHRYSLER GROUP, LLC. YOUR COMPLAINT WAS ASSIGNED ID [XXX]. "ALTHOUGH YOU HAVE NOT EXPRESSED SATISFACTION IN THE RESOLUTION OF YOUR COMPLAINT, BASED ON THE INFORMATION PROVIDED BY BOTH YOU AND THE BUSINESS, THE BBB HAS DETERMINED THAT WE HAVE NO DOCUMENTED BASIS TO REQUIRE FURTHER ACTION OR RESPONSE FROM THE BUSINESS. THEREFORE, THE BBB WILL CLOSE THIS COMPLAINT AND NOT PURSUE IT FURTHER. FOR NEXT STEPS, PLEASE CONTACT THE NHTSA AT WWW.NHTSA.GOV FOR MORE INFORMATION." TO SUM UP THE ISSUE, I HAVE THE AUTOBRAKING FUNCTIONALITY TURNED OFF AND THE VEHICLE WILL SPORADICALLY BRAKE ON ITS OWN WHEN APPROACHING ANOTHER CAR/OBJECT AS PART OF THE ANTI-COLLISION WARNING SYSTEM. CHRYSLER GIVE THE OPTION OF TURNING THE BRAKING OFF OR ON, AND I HAVE IT SET TO "OFF" BUT THERE IS NO SOLUTION AS THEY CANNOT NOW DUPLICATE THE PROBLEM (IT'S SPORADIC). I USED TO BE ABLE TO REPLICATE THE PROBLEM WITH OTHER TECHNOLOGY ERRORS I WAS RECEIVING AND THEY FIXED THE ISSUE INITIALLY, BUT IT'S NOW SPORADIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533524August 4, 2013
SERVICE BRAKES
HUGE ISSUE ? FIVE TIMES NOW, AS I'M DRIVING DOWN THE ROAD, THE DASHBOARD HAS LIT UP "BRAKE" IN RED AND THE VEHICLE WILL START BRAKING FOR NO REASON. I WILL NOT HAVE THE CRUISE CONTROL ON AND TWO OF THE FOUR TIMES, THERE WERE NO CARS AROUND ME. THIS WOULD SEEM TO BE A HUGE SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS ON THE ROAD. THIS VEHICLE HAD LESS THAN 3500 MILES ON IT WHEN THE FIRST OCCURRENCE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534585July 24, 2013
ENGINE, ELECTRICAL SYSTEM
CAR STALLED DURING A RIGHT TURN. THE INSTRUMENT PANEL REGISTERED NEUTRAL, BUT THE GEAR SHIFT WAS IN DRIVE, WITH THE ENGINE OFF. THE DEALER WAS UNABLE TO FIND A PROBLEM. ..UPDATED 08/19/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525987July 21, 2013
POWER TRAIN
THIS VEHICLE HAS ALLEGEDLY BEEN REPAIRED BY THE DEALERSHIP ON FRIDAY FOR THE SAME ISSUE I HAD TODAY. VEHICLE KEEPS JUMPING OUT OF DRIVE AND GOES INTO NEUTRAL. THIS IS A BIG SAFETY ISSUE. WHILE I WAS TRYING TO TURN LEFT THE VEHICLE JUMPED INTO NEUTRAL LEAVING ME TO FACE TRAFFIC COMING TOWARDS ME. I HAD TO PRESS THE BRAKE PEDAL THEN PUT THE VEHICLE BACK INTO DRIVE TO PULL AWAY. THANK GOD I WAS ONLY TRAVELING AT A LOW SPEED AND THE OTHER VEHICLES HAD TIME TO SLOW DOWN BEFORE HITTING ME. EITHER JEEP /CHRYSLER OR MY DEALERSHIP IS LYING WHEN THEY SAY THE VEHICLE HAD BEEN FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524303July 11, 2013
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
ISSUES TO DATE: THESE ISSUES ARE NOT DEPENDENT ON WHICH KEY FOB IS PRESENT OR WHICH MEMORY SETTING IS PUSHED. IT HAPPENS ON ALL MEMORY AND PERSONALIZATION SETTINGS. --THE COLLISION WARNING AND ADAPTIVE CRUISE RANDOMLY SAY THEY ARE ACTIVE OR INACTIVE.. SOMETIMES THEY DON'T DO ANYTHING. WHEN CLICKING THE CHECK BOX FOR NEAR OR FAR, SOMETIMES IT WILL "UNCHECK" WHILE YOU ARE WATCHING IT. SOMETIMES YOU CAN CLICK FAR, THEN IT MOVES TO NEAR ALL ON ITS OWN. --RANDOMLY THE CHECK MARKS FOR OTHER VARIOUS CUSTOMIZATIONS DISAPPEAR. RANDOMLY THEY REAPPEAR. --NAV/RADIO RANDOMLY REBOOTS. THIS OCCURS IN PARK, AND WHILE DRIVING AT ALL SPEEDS --NAV HAS COMPLETELY LOST ME AND PUT ME IN THE MIDDLE OF A LARGE BODY OF WATER (HAVE PICTURE) --AC DOESN'T COME ON WHEN VEHICLE IS REMOTELY STARTED. IT WAS SET TO AUTO AND 74 WHEN THE VEHICLE WAS SHUT OFF. --RADIO SETTINGS DON'T CHANGE WHEN YOU PUSH FOR OCCUPANT ONE OR TWO-- THEN AGAIN SOMETIMES IT CHANGES JUST BECAUSE --XM SERVICE SOMETIMES TAKES 30 SECONDS OR MORE TO LOAD.. EVEN WHEN SITTING IN A WAL-MART PARKING LOT. WHILES IT'S LOADING THE REVERSE CAMERA DOESN'T ACTIVATE. -- GOTTEN TWO VEHICLE NEEDS SERVICE 911 MESSAGES. ONE JUST FOR SERVICE THE SECOND TIME FOR PHONE NOT WORKING (HAVE PICTURE OF THIS SCREEN) --ON SECOND MESSAGE I HAD THE VEHICLE CALL UCONNECT ASSIST. THE VEHICLE CALLED... MY PHONE WAS NOT LINKED TO IT. THE GIRL ON THE OTHER END HUNG UP ON ME AFTER I REFUSED TO PROVIDE MY VIN WHICH THE VEHICLES CENTER CONSOLE SAYS IT SENT. I HAVE BEEN WORKING WITH THE LOCAL DEALERSHIP. THEY REPLACED THE CENTER CONSOLE/NAV UNIT YESTERDAY AND NOTHING CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524107July 10, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
WHILE TRAVELING AT HIGH SPEED OR LOW SPEED FOR NO REASON VEHICLES GEAR SHIFTER SELECTS NEUTRAL ON ITS OWN. ALSO PROBLEMS WITH VEHICLE INSTRUMENTS DISPLAY, DISPLAYING VARIOUS FAULTS WITH VEHICLE. AFTER VEHICLE COMES TO A STOP AND VEHICLE RESTARTED PROBLEM DISAPPEARS THEN REAPPEARS A SHORT TIME LATER. NOW TAKEN BACK TO DEALER FOR THEM TO REPAIR VEHICLE. STILL WAITING AFTER TWO WEEKS FOR CHRYSLER TO REPAIR/SUPPLY NEW PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524183July 10, 2013
ENGINE
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE MANUAL FOR THE VEHICLE STATED THAT THE ENGINE SHOULD SHUT OFF WHEN THE KEY FOB WAS REMOVED FROM THE VEHICLE. THE CONTACT PARKED THE VEHICLE IN A RESIDENTIAL GARAGE OVERNIGHT AND THE FOLLOWING DAY, HE FOUND THAT THE VEHICLE WAS STILL POWERED ON. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE FAILURE CAUSED THE CATALYTIC CONVERTER AND FUEL PUMP TO FAIL. THE ENGINE BECAME EXTREMELY HOT AND REMAINED ON EVEN AFTER THERE WAS NO MORE FUEL IN THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THEY WOULD NOT ASSIST DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 1,093. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523123July 3, 2013
POWER TRAIN
JERKING , CLUNKING ZF TRANSMISSION . BEEN TO DEAL 4 TIMES AND NOT FIXED . DANGEROUS AND TRY TO AVOID FREEWAYS AS IT COULD LOCK UP AND BREAK WHICH COULD CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521035June 21, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 JEEP GRAND WAGONEER. THE CONTACT STATED THAT WHEN HE STARTED THE VEHICLE THE RADIO AUTOMATICALLY CAME ON. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED TO DO JUST THAT. THE MANUFACTURER WAS NOTIFIED AND ALSO STATED THE VEHICLE WAS DESIGNED TO FUNCTION IN THAT CAPACITY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520076June 17, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE SPEED ODOMETER FAILED TO FUNCTION. IN ADDITION, THE ENTIRE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS MANEUVERED ONTO THE EMERGENCY LANE AND TURNED OFF. AFTER WAITING TEN MINUTES, THE VEHICLE WAS TURNED ON AND THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 2,345.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520129June 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL GEAR AND THEN IT STALLED. THE VEHICLE WAS RESTARTED WITHIN A FEW MINUTES. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACTS RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520137June 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A TURN AT UNKNOWN SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL THEN STALLED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE AFTER BEING RESTARTED SEVERAL MINUTES LATER. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515619June 7, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THE TAILLIGHT ON THE REAR LIFT GATE WOULD NOT ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, A SECTION OF THE TAILLIGHT THAT EXTENDED TO THE PASSENGER AND DRIVER SIDE OF THE VEHICLE SECTION WOULD ILLUMINATE. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS WORKING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THERE WAS NOT SUFFICIENT ILLUMINATION TO NOTIFY OTHER DRIVER'S WHENEVER THE BRAKE WAS APPLIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 4,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514057May 29, 2013
EXTERIOR LIGHTING
VEHICLE HAS MORE THAN 6 LIGHTS IN ILLUMINATION ON THE FRONT AT THE SAME TIME. MICHIGAN STATE LAW, AND OTHERS, SAYS NO MORE THAN 4 LIGHTS ALLOWED ON OVER 300 C.P. AT ONE TIME. THAT MANY LIGHTS IN ILLUMINATION AT ONE TIME IS BLINDING TO ONCOMING TRAFFIC. I HAVE AN ILLUSTRATIVE PICTURE SHOWING THE LIGHTS BUT COULD NOT FIND A WAY TO UPLOAD IT. IF YOU DESIRE PICTURE PLEASE E-MAIL ME AND I WILL BE HAPPY TO SEND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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