Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10621129August 9, 2014
AIR BAGS
ABOUT 2/27/12 RECEIVED SAFETY RECALL NOTICE, M35/NHTSA 12V-527, CALLED 800 # PERSON SAID SHOULD RECEIVE LETTER END OF MARCH TO SCHEDULE APPOINTMENT WITH JEEP. NO LETTER, NO CALL FROM JEEP, I CALLED SUPERSTITION SPRINGS JEEP, PERSON SAID PART NOT AVAILABLE WILL CALL WHEN IS. 4/24 CALLED 800 #, PERSON SAID MUST WAIT FOR PART. 6/15/12 JEEP SAID STILL NO PART. 11/8/12 CALLED JEEP, MGR SAID PART HERE 11/20/12..TOOK JEEP IN FOR REPAIR 11/20/12....SERVICE KEPT CAR ENTIRE DAY AND WHEN PICKED UP SERVICE SAID STILL NO PART. 1/30/13 RECEIVED SECOND SAFETY RECALL NOTICE, CALLED SUPERSTITION SPRINGS JEEP SERVICE, SAID STILL NO PART WILL CALL WHEN IT COMES IN. 8/8/14 RECEIVED THIRD SAFETY RECALL NOTICE, CALLED SUPERSTITION SPRINGS JEEP SERVICE, NO RETURN CALL. THE AIR BAG ON OUR JEEP IS MAKING VERY STRANGE NOISES. FOR SAFETY REASONS WE MUST GET THIS REPAIRED IMMEDIATELY. WE ARE SO CONCERNED THAT THE BAG WILL DEPLOY WHILE DRIVING. PLEASE HELP US GET THIS TAKEN CARE OF. WE ARE AT RISK OF SOMEONE BE SERIOUSLY HURT OR POSSIBLY LOOSING THEIR LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620703August 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619408August 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619431August 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD EXPERIENCED THE FAILURE. THE AIR BAG LIGHT WAS VIABLE ON THE INSTRUMENTAL PANEL. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619199August 6, 2014
AIR BAGS
IN 2012 WE RECEIVED OUR FIRST RECALL NOTICE FROM CHRYSLER GROUP LLC. I RESPONDED BY SETTING UP AN INSPECTION APPOINTMENT WITH THEM. THEY LATER CANCELLED THE APPOINTMENT. IN 2013 I RECEIVED THE 2ND RECALL NOTICE. I SET UP ANOTHER INSPECTION, THEY INSPECTED THE VEHICLE AND TOLD ME THAT THEY DID NOT HAVE THE PART ON HAND TO MAKE THE REPAIR. THEY WOULD ORDER THE PART AND CALL ME. THEY NEVER DID CALL BACK. I CALLED THEM LATER THAT MONTH TO CHECK ON THE PART AND THEY STATED THEY NEVER RECEIVED THE REPAIR PART. NOW I GET A THIRD RECALL NOTICE. THIS IS A COMPANY VEHICLE THAT TRANSPORTS MANY PASSENGERS THROUGHOUT THE YEAR. WE ARE INDANGERING LIVES. I HAVE EXPRESSED THIS TO CHRYSLER AND THEY NEVER RESPOND WITH A REPAIR. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618755August 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618812August 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE AIR BAG SYSTEM ORC MODULE BUT THE FAILURE RECURRED. THE CONTACT ALSO RECEIVED THREE NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT WAS WAITING FOR INSTRUCTIONS FROM THE MANUFACTURER TO GET THE DEALER TO REMEDY THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616039July 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE ENGINE STALLED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE AND ANOTHER VEHICLE DRIVING 65 MPH CRASHED INTO HER ON THE REAR DRIVER'S SI DE. THE CONTACT SUSTAINED BACK AND NECK INJURIES BUT NO MEDICAL ATTENTION WAS SOUGHT. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 08-20-14 *BF UPDATED 08/27/2014 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10615767July 23, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING ABOUT 40 MPH ON A FOUR LANE HIGHWAY IN TRAFFIC WHEN MY CAR ENGINE SUDDENLY SHUT OFF. THE BRAKES SEIZED UP, BUT I WAS ABLE TO GET THE CAR WAS ABLE TO GET THE CAR OFF ON THE SHOULDER. AFTER TRYING SEVERAL TIME TO RESTART THE CAR, I CALLED FOR ASSISTANCE. BY THE TIME ASSISTANCE ARRIVED, I WAS ABLE TO START THE CAR AND I DROVE IT APPROXIMATELY FIVE MILE TO MY JEEP DEALER. THEY FOUND THAT THE CRANK SENSOR WAS FAULTY AND THAT WAS WHY THE ENGINE HAD SHUT DOWN. THE COST TO REPLACE THE SENSOR WAS $275; HOWEVER, BECAUSE SHUTTING DOWN THE ENGINE CAUSED THE BREAKS TO SEIZE UP, THE BREAKS AND CALIPERS HAD TO BE REPLACED INCREASING THE TOTAL COST OF REPAIRS TO $1567. IF I HAD BEEN DRIVING AT HIGHWAY SPEED WHEN THIS OCCURRED I WOULD PROBABLY NOT BE WRITING THIS LETTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609355July 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THERE WAS A CHIME INSIDE THE VEHICLE AS THE AIR BAG WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE REAR PASSENGER SIDE AIR BAG DEPLOYED INADVERTENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS TO BE REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) TWO YEARS AGO PRIOR TO THE INCIDENT BUT THE PART WAS NOT AVAILABLE TO DO THE REPAIR AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608503July 7, 2014
AIR BAGS
WHILE DRIVING NORTH ON I-75 FROM MANATEE COUNTY TO TAMPA TO GO TO WORK, BOTH SIDE AIR BAGS SELF-DEPLOYED. I HAD THE CAR TOWED TO FERMAN JEEP ON SR 54. I CALLED CHRYSLER AND WAS TOLD THAT THE INCIDENT HAD BEEN ELEVATED AND THAT AN INVESTIGATOR WOULD GO OUT AND CALL ME WITHIN ONE BUSINESS DAY. I CALLED THE NEXT DAY AND WAS TOLD THAT THE ISSUE HAD BEEN ESCALATED AND THAT I WOULD BE CALLED WITHIN 1-2 BUSINESS DAYS, MEANING THURSDAY. I CALLED THURSDAY AND WAS TOLD I NEEDED TO WAIT UNTIL 8PM THAT EVENING. NO CALL. I CALLED SATURDAY REQUESTING AN UPDATE ON MY VEHICLE. NO CALL. I CALLED THIS MORNING MONDAY JULY 7, REQUESTED TO SPEAK WITH A SUPERVISOR AND WAS TOLD THAT WAS NOT POSSIBLE. I HAVE NO UPDATE ON MY ONLY FORM OF TRANSPORTATION AND AM DESPERATE TO UNDERSTAND, IF MY VEHICLE CAN BE FIXED. I NEED TEMPORARY TRANSPORTATION. I COMMUTE 100 MILES IN THIS VEHICLE EVERY DAY. I NEED HELP ESCALATING MY CASE TO THE PROPER PEOPLE. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608536July 7, 2014
SEATS
SEAT HEATERS HAVE BEEN GETTING PROGRESSIVELY HOTTER. PASSENGER SIDE GOT SO HOT I THOUGHT I WAS BURNED. MY HUSBAND AND I HEARD A POP ON PASSENGER SIDE AND SEAT HEATER SLOWLY COOLED DOWN AND NOW DOES NOT WORK. DRIVER SIDE SEAT SO HOT WE CAN'T USE IT. I WAS TALKING TO ANOTHER JEEP OWNER AND HE SAID HE EXPERIENCED THE SAME THING WHEREAS HIS WIFE ACTUALLY HAD RED MARKS ON HER BODY FOR A FEW DAYS. WHY IS THERE NO RECALL? *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10608600July 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED FOR THE RECENT FAILURE OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 179,913.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606709June 28, 2014
ELECTRICAL SYSTEM
CANNOT GET THE POWER WINDOWS TO WORK..AFTER CLOSING & OPENING THE DRIVER DOOR AND TURNING THE INSIDE LIGHTS OFF & ON IT WORKS VERY RARELY.. THIS STARTED IN EARLY JUNE 2014.... THIS IS UNSAFE WHEN MY GRANDCHILDREN ARE IN THERE CAR SEATS AND THE WINDOWS DECIDE TO MALFUNCTION.. I AM AFRAID THEY COULD EXIT THE JEEP WHILE IT IS MOVING CAUSING INJURY OR EVEN A FATALITY !!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605538June 24, 2014
ELECTRICAL SYSTEM, STEERING, ENGINE
WHEN DRIVING DOWN THE HIGHWAY AT SPEED THE ENGINE STOPPED WORKING ALONG WITH AUXILIARY SYSTEMS SUCH AS POWER BRAKES AND STEERING. THE TACHOMETER SLOWED TO 0 RPM AND WE WERE ABLE TO PULL CAR OFF THE SIDE OF ROAD. UPON STOPPING, THE CAR RESTARTED AND NO ODB CODES WERE IDENTIFIED. THIS OCCURS RANDOMLY THROUGH HAS A TENDENCY ON COLD STARTS AFTER VEHICLE HAS BEEN SITTING FOR WHILE. SINCE LOSS OF ALL POWER IT IS A TREMENDOUS SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604402June 18, 2014
AIR BAGS
I HAVE RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER GROUP LLC INSTRUCTING ME TO CONTACT A LOCAL CHRYSLER JEEPDRID DEALER TO RESOLVE THIS PROBLEM. I HAVE CONTACTED TWO DEALER, ONE IN JAMESTOWN, NY AND ONE IN CORY, PA. I GET THE SAME RUN AROUND FROM BOTH DEALER. THEY DON'T HAVE THE AND WILL ORDER THEM AND CALL ME TO SCHEDULE AN APPOINTMENT. I WAITED SIX MONTHS ON THE DEALER IN JAMESTOWN BEFORE CONTACTING THE DEALER IN CORY, PA. I EXPLAINED MY PROBLEM TO THE SERVICE MANGER AND ASK IF THEY COULD DO THE REPAIRS. THAT WAS 2/5/14, HE ASSURED ME THEY COULD DO THE REPAIRS AND WOULD ORDER THE PARTS NEEDED. AS YOU CAN SEE THAT HAS FIVE MONTHS AND STILL NO WORD. PLEASE ADVISE ME ON WHAT I SHOULD DO TO RESOLVE THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597083June 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. IMMEDIATELY AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000. UPDATED 8/14/14*CN THE CONSUMER STATED THE DEALER ADVISED THE AIRBAG CONTROL MODULE HAD A SHORT AND NEEDED TO REPLACED. UPDATED 08/26/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593342May 22, 2014
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,021. UPDATED 08/11/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A PIECE OF RUBBER FROM THE AIR CLEANER WAS FOUND IN THE THROTTLE BODY. THIS CAUSED THE VEHICLE TO ACCELERATE. UPDATED 08/18/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593069May 21, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS MADE AWARE THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10589004May 20, 2014
AIR BAGS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NO FOLLOW UP ON THE PARTS FOR AIRBAG SYSTEM RECALL AND AIR BAG LIGHT IS ON. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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