Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11584388April 22, 2024
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while in reverse and attempting to shift into the Park position, the vehicle rolled backward independently and crashed into a tree. The air bags did not deploy. No injuries were sustained. The vehicle was able to be driven. No police report was filed. As a result of the failure, the shifter needed to be moved upwards before being able to shift the gear in the park position. A few years later while coming to a slow stop to place the vehicle in park, the gear shifter failed to remain in park. The vehicle continued to roll forward causing the rear driver-side door to hit the barrier around a nearby mailbox. The air bags did not deploy. No injuries were sustained. The vehicle was able to be driven from the scene. No police report was filed. The contact related the failure to NHTSA Investigation ID Number: PE15-030 (Power Train). The vehicle was taken to the dealer where they were not able to diagnose the failure and confirmed that there were no recalls. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11584320April 21, 2024
ENGINE, STRUCTURE:BODY
The engine still make a sound and the body when is raining the water came inside
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581060April 4, 2024
POWER TRAIN
When driving my vehicle goes into neutral when I press the gas to accelerate when coming to stop at a red light and trying to accelerate again vehicles switch to neutral
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580392April 1, 2024
FUEL/PROPULSION SYSTEM
The Z46 Manufacture Campaign has been open for an extended period of time. I have not been able to have my vehicle fixed because of a continued lack of parts at the dealership. I have had my vehicle in for service on multiple occasions and each time I am told "the parts are on back-order". I dropped my vehicle off this morning and again was told "the parts are on back-order".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580027March 29, 2024
UNKNOWN OR OTHER, ENGINE, FUEL/PROPULSION SYSTEM
The problem with my vehicle is with emissions system which was covered under the Ecodiesel Extended Warranty lawsuit the EPA filed against the manufacturer Stellantis. My jeep has been down at Crystler Dodge Jeep Ram dealerships for 2 years. The extended warranty states they would repair problems, but they have not. I was told today that they will only give me 8741 for my car but they want to keep it. I’ve had to go to the hospital twice from the first dealership that had my car for a whole year giving me carbon monoxide poisoning. I’ve been paying full coverage insurance for 2 years. This manufacturer has placed and is placing me in a hardship. They said they would/ coukd repair my car and stayed in writing they would have certified techs working on my car, they had the parts manager working on my car and almost killed me. Now, their leadership is trying to bully me into selling them my car for this low ball amount. Why didn’t they offer to buyback before putting me through 2 years of hell. Is it Leah’s to breach a binding legal contract they agreed to honor. I am aware they are to suffer penalties for not honoring the warranty, and for not keeping databases updated by VIN. I was told my parts weren’t covered for months, I had to constantly show them the warranty said the parts were covered they trying to charge me for. I want my vehicle fixed under the extended warranty. I want compensation for this excessive time, and for them not honoring the consent decree they told the EPA and NHTSA they would honor. Please help me get my vehicle fixed under my extended warranty. My car is covered til 199,189 miles or May 13, 2024. I really need help, the manufacturer is not adhering to the consent decree they promised the government and NHTSA they would.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11579975March 28, 2024
SEATS
While driving the vehicle the headrest deployed striking the driver in the back of the head. Action happened while turning onto a residential street. Driver stopped to access the damage. Driver sustained a headache from impact. Headrest will not reset. If system deployed while driving down the highway it could have resulted in traffic accident. Concern for the owner as subject has severe spinal issues and impact could result in fatal damage. There is no codes visible at this time.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11579071March 23, 2024
POWER TRAIN, ENGINE
While driving at about 50 mph, the transmission shifted into neutral and would not allow me to shift it back into drive while moving or stopped. This put me in a very dangerous situation as I was in traffic and in the left lane on a 4-lane road. After about 10 minutes of the engine being shut off, it started again and ran just fine. A check engine light did come on, giving error code P0205 and U0002-88 when scanned. I believe the latter code is a stored code from a previous issue. No warning lights were on immediately prior to the incident. This is the second time it has happened in the span of about 4 months. The mechanic was not able to diagnose the cause after the first occurrence. After the second occurrence, the local Jeep dealer was contacted; they were not aware of any such issues and recommended adding fuel injector cleaner and changing the spark plugs/getting a tune up. The dealer did not inspect the car. The next day the check engine light went off, though the code may be stored in the car’s memory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578737March 21, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2014 Jeep Grand Cherokee Overland. The contact received the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) which was completed. The contact stated that after receiving the recall remedy, fluid was leaking under the vehicle. The contact drove the vehicle to a dealer, where it was diagnosed that the fuel filter housing leaking fluid. The dealer recommended the contact go to the original dealer who remedied the recall. The contact stated that the original dealer diagnosed and replaced the fuel filter housing and the high filter fuel line. The manufacturer was notified of the failure and no case was opened. The failure mileage was approximately 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576840March 12, 2024
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576514March 11, 2024
ENGINE, ELECTRICAL SYSTEM
7/2020 lifters and cam failure @65k miles. 4+ weeks dealership did repairs. They never disclosed the major engine repair or gave me any paperwork while I waited to pick up this jeep after I purchased it. 8/2020 lifters and cam repaired. 19 miles & 1 day spun crankshaft bearings & damaged cylinder walls. 1.5 weeks for dealership to get a new Mopar 6.4 Hemi long block vvt mds engine. 8/2020 new Mopar long block 6.4 hemi installed at dealership. paid $2k since I didn't know about the dealerships concealed major repairs. 8 dealership and 3 penzoil. All (0w40 penzoil ultra-platinum) Dealership maintained & repaired pads/rotors..Waterpump..headlight bulbs and some other minor things. 10/2023 38k miles later the new engine had lifter and camshaft failure. Dealership said the 60/100k warranty I paid for with the previous mopar long block engine purchase was not activated ànd they had no record of it other then the work order/repair bill I have, with start date & miles and end date & miles And deductible. Jeep customer care said my jeep was imported from Canada and is void of any and all parts warranty. So that's why dealership couldn't register my jeeps engine warranty. Sale person said the jeep was USA built spec but it's a Quebec Canadian build spec imported into USA. I got the original window sticker downloaded its French & metric. So no warranty. Fraudulent sale of a gray market import with no disclosure of the major issue they tried to repair while I waited for my jeep. I already purchased it $37k but was waiting on them to prep it for sale and deal with my trade in. Low mile 2013 dodge charger RT max AWD with every option and dealership maintained. I filed a complaint with NHTSA for defects and another for the Fraudulent concealment of known a major engine failure along with concealment of repair attempts/defect though BBB, Google and consumer car complaints. I'm retaining an auto dealership fraud/consumer protection attorney to file against Feldman Automotive Group
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576419March 9, 2024
POWER TRAIN
The first time it happened, I was driving on the highway going 70 when all of a sudden the transmission jumped into neutral, which caused me to jump several lanes to get off the highway to avoid being hit by several cars. I was scared to death!! It has has happened several times after that..There are no warning lights that comes on, it just goes from drive to neutral on its own. I’ve taken it to a transmission shop and was told there was nothing wrong with the transmission but there is definitely a problem and a safety hazard for sure!! after looking online, there’s definitely an issue with the 2014 Jeep Grand Cherokees, this is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576301March 8, 2024
POWER TRAIN, ENGINE
Was driving and vehicle overheated and in seconds my motor locked up right in the middle of an intersection tried to reach out to the dealership I bout it from. They sold and the old owner had everything never got back to me still to this day no one has helped me just found out about you guys so I am still here paying on a vehicle that's motor locked up on me! I have not been able to get anyone to look at the vehicle at this point I've ruined my credit and am about to let the Lender come and get it. This is the last stop for me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575608March 5, 2024
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574965March 1, 2024
POWER TRAIN
When I put my Jeep in park it goes back into neutral
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573770February 24, 2024
ENGINE
The car down shifts while apply light pressure to the gas pedal mostly on an incline there is a slight clunk and the engine shuts off. This mostly happens at 70 MPH on the highway from 8th gear to 7th gear but has happened in lower gears as well. The power to the engine is cut. Everything else works no lights flash just no power to the motor. I have to pull over put the car in park and restart and the car drives normal again. This happens about once per month but I baby the car so it could occur more often if I push the engine more. A great example is if I am behind someone about 50 mph and coasting then I press on the gas pedal to pass them the car seems like it will gasp for fuel then clunk and the engine shuts off. This has been going on for several year now and no one has an answer. The dealership said once there were no codes, another time they said the oil pressure switch is bad. The car now has 172,000 miles on it however this has been happening when the car had under 140,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573645February 23, 2024
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572104February 15, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I am driving on the highway and my vehicle goes into neutral on its own it’s very dangerous and almost caused an accident from what I was reading there was a recall for the software for the transmission this happened quite a few times and needs fixing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571484February 12, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
NHTSA recall # 23V-411 (FCA#66A) was performed, but did not fix the issue with lost power. Even though the recall "fix" didn't work, FCA said that the proper fix wasn't covered, because the vehicle isn't under warranty. According to the dealership, the tone wheel needs replaced, and they said FCA should cover the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570267February 6, 2024
AIR BAGS
AIR BAG EXPLODED WHILE DRIVING DESTROYING THE NAV, CRUISE CONTROL AND ELECTRONICS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570407February 6, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My youngest son was away at college, using the vehicle to go to and from class. He was driving the Jeep home for summer break when suddenly, the wipers turned on and the dashboard warning lights lit up the dash like a Christmas tree. He did not know what to do, who would? Then the dashboard went completely black. He tried turning off the wipers and then suddenly the car shifted into park in the middle of traffic all on its own, with cars on both sides. He was fortunate that he was not rear-ended and severely injured. My son is a cautious driver, as he fears any accident that could end his athletic career. He pulled over and turned the jeep off and then on and things looked normal. No more flashing dash warning lights, so he continued down the road, hazard lights on, paying close attention to vehicles around him. The dashboard warning lights were flashing repeatedly, vehicle auto shifting itself, dash going completely black and vehicle stalling in moving traffic...this happened several times on his way home. What my son experienced on the road, has happened to me several times since. It is a very frightening and dangerous experience. I believe I have been grossly misled by Chrysler Jeep Sales and continue to be misled about the soundness of my vehicle and the after reporting to the AutoNation (Chrysler Jeep) Service Department, the dangerous situation my family was in by driving my Jeep, I feel I was not dealt with fairly. Is this how they treat all customers or is it because I am Latina and a woman? With a vehicle with so many recalls, so many complaints and so many investigations by the NHTSA, it is a wonder why it is still on the road. Those who know would say, because no one has died, yet. Should that be the accepted answer or response? Should someone have to lose their life before this vehicle is taken off the road? Please see my attached document. I urge you to do a thorough investigation of these serious safety issues. (CPU, modules have been ongoing issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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