Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10876467June 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876274June 23, 2016
AIR BAGS, SEAT BELTS
I HAD AN APPOINTMENT AT A JEEP DEALERSHIP IN NORTH CHARLESTON ON JUNE 3, 2016 TO GET THE SAFETY RECALL R60 / NHTSA 15V-673 FIXED. AFTER HAVING MY JEEP THERE ALL DAY THEY INFORMED ME THEY DID NOT HAVE THE PARTS AND I WOULD HAVE TO BRING IT BACK WHEN THEY HAVE THE PARTS. I LOST A WHOLE DAY OF PAY FOR A SCHEDULED APPOINTMENT AND THE ISSUE WAS NOT TAKEN CARE OF BECAUSE THEY DID NOT HAVE THE PARTS. AS OF TODAY 06/23/2016 I HAVE NOT BEEN CONTACTED TO INFORM ME IF OR WHEN THIS ISSUE WILL BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875530June 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874224June 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873692June 10, 2016
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S DOOR LOCK SYSTEM FAILED, WHICH CAUSED THE INSTRUMENT PANEL, INTERIOR LIGHTING, AND BRAKE LIGHTING SYSTEMS TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873495June 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873317June 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873019June 7, 2016
AIR BAGS
THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE ON MY VEHICLE MAY EXPERIENCE A FRONT AIRBAG AND/OR SEATBELT PRETENSIONER INADVERTENT DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872045June 2, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WAS RECEIVED IN DECEMBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872006June 1, 2016
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871778June 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 ( AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871880June 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871414May 30, 2016
AIR BAGS
I RECEIVED THE SAFETY RECALL NOTICES FROM FCA IN NOVEMBER 2015 AND MAY 2016. TO REPLACE THE AIRBAGS. ABSOLUTELY NOTHING HAS BEEN DONE BY FCA (FIAT CHRYSLER AUTOMOBILES)OR METRO ATLANTA CHRYSLER DEALERS TO REMEDY THE PROBLEM. THEY SAY PARTS ARE NOT AVAILABLE AND CAN OFFER NO TIMELIME FOR REPLACEMENT.. I HAVE CALLED FCA TWICE ABOUT THIS. AT THIS POINT, WHAT ARE MY LEGAL OPTIONS FOR REPLACEMENT OF THE DEFECTIVE AIRBAGS IN MY VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871260May 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870857May 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870880May 25, 2016
AIR BAGS
I RECEIVED THE NOTICE THAT MY CAR NEEDED TO BE TAKEN TO THE DEALER AND THE ORC REPAIRED. OUR LOCAL DODGE CHRYSLER JEEP DEALERSHIP SAID THEY COULD NOT GET THE PART. I CALLED THE 800 NUMBER FOR VEHICLE SAFETY HOTLINE AND HAD TO LEAVE A MESSAGE. NO ONE HAS CALLED ME BACK IN OVER 10 DAYS. WHAT AM I SUPPOSED TO DO TO GET THIS FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870277May 23, 2016
SEATS
I JUST TOOK MY VEHICLE IN TO OUR LOCAL DEALERSHIP AND THEY TELL ME THEY CAN NOT "FIX" OR REPAIR THE HEATED SEAT ISSUE BECAUSE THEY MAY RIP THE SEATS. REALLY? OH AND THAT THEY WILL NOT BE RESPONSIBLE IF THEY DO. . .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870162May 21, 2016
UNKNOWN OR OTHER
FCA RECALL R60/NHTSA 15V-673 AFTER I GOT THE MAIL ON MAY 10, I IMMEDIATELY CALLED THE DEALER HENDRICK CHRYSLER DODGE JEEP RAM AT DULUTH GA. I WAS TOLD THE PART WOULD BE AVAILABLE IN ONE DAY, SO I SCHEDULED AN APPOINTMENT ON MAY 14. ON MAY 14, I GOT UP AT 8AM AND DROVE MORE THAN 30 MILES FOR THIS RECALL SERVICE. I WAITED AT THE DEALER PLACE FOR MORE THAN 2 HOURS BEFORE THEY TOLD ME THAT THE PARTS WAS NOT AVAILABLE. THEY TOLD ME THEY WOULD CALL ME WHEN THE PART WAS GOING TO BE IN STOCK WITHIN 3-5 DAYS, HOWEVER THEY NEVER CALLED ME UNTIL I CALLED THEM ON MAY 20. I RESCHEDULE THE SECOND APPOINTMENT WITH THEM ON MAY 20 FOR 9AM. I GOT UP EARLY AND DROVE THAT FAR TO THERE, AND THE ONLY THING I COULD FIND AFTER SPENDING ANOTHER 2 HOURS IS THAT THEY TOLD ME THE PART THEY HAVE IS NOT THE RIGHT ONE. I FEEL VERY FRUSTRATED ABOUT THIS RECALL SERVICE AND I AM DOUBTING ABOUT THE QUALITY OF THE SERVICE FROM THE FCA DEALER. I WOULD NOT BELIEVE A DEALER WHO SHOULD MAKE A MISTAKE JUST ON ORDERING THE RECALL PART, WOULD GET THIS RECALL SERVICE DONE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865841May 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865596May 18, 2016
AIR BAGS
MY SON WAS INVOLVED IN AN UNEXPLAINED CAR ACCIDENT ON 9/26/15 IN OUR 2004 JEEP GRAND CHEROKEE. THE CRASH RESULTED IN EXTENSIVE PHYSICAL AND FIRE DAMAGE TO THE VEHICLE AND THE LOSS OF MY SON'S LIFE. IT WAS A BEAUTIFUL SUNNY DAY AND THE CAUSE REMAINS UNKNOWN. SHORTLY AFTER I RECEIVED NOTICE THAT HIS VEHICLE WAS INVOLVED IN RECALL R60 FOR UNINTENDED AIR BAG DEPLOYMENT WHICH COULD RESULT IN A CRASH. MY SON WAS A NEW DRIVER AND ANYTHING COULD HAVE HAPPENED. I HAVE CONTACTED CHRYSLER WHO INFORMS ME SINCE THE VEHICLE WAS TOTALLED AND DISPOSED OF PRIOR TO THE RECALL THEY CAN NOT HELP ME AND I MUST CONTACT THE SUBROGATION DEPARTMENT TO TRY TO GET MY INSURANCE COMPANY'S MONEY BACK. THIS IS NOT MY CONCERN THOUGH I HAVE NOTIFIED MY INSURANCE COMPANY. I'M ANGRY THAT THIS MAY BE THE REASON MY SON IS NO LONGER WITH ME AND ALL I GET IS A SO SORRY, THE CAR IS GONE, WE CAN'T HELP YOU. WELL SO IS MY SON. ..UPDATED 12/11/17 *BF *CN
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1

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