Jaguar XJ Complaints

160 consumer complaints on file.

#10317111March 5, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWN A 2000 JAGUAR XJ. THE CONTACT STATED THAT THE DRIVER ATTEMPTED TO START THE VEHICLE THAT WAS PARKED IN HIS GARAGE. THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SMELLED A SLIGHT BURNING ODOR AFTER TRYING TO START THE VEHICLE. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC ON JANUARY 20, 2010. THE MECHANIC STATED THAT THE TIMING CHAIN GUIDES/TENSIONERS FAILED. THE MECHANIC TOOK PICTURES OF THE TIMING CHAIN. THE CONTACT STATED THAT THE VEHICLE WAS STILL AT THE MECHANIC AT THE TIME OF THE COMPLAINT THE APPROXIMATE FAILURE AND CURRENT MILEAGES WAS 93,000. UPDATED 4/30/10 *CN THE TIMING CHAIN GUIDES WHICH WAS MADE OF CHEAP PLASTIC CAUSED THE TIMING CHAIN TO BREAK AND JAM INTO THE GEAR AND PISTONS AND THEN DAMAGED THE VALVES. UPDATED 08/18/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313204March 4, 2010
VEHICLE SPEED CONTROL:CRUISE CONTROL
2008 JAGUAR XJL CONSUMER STATED VEHICLE LOST CRUISE CONTROL. *BF THE CONSUMER STATED A WARNING THAT READ "CRUISE UNAVAILABLE PARK BRAKE DEFAULT" ILLUMINATED ON THE DASHBOARD. THE CONSUMER STATED HE PULLED OVER TO READ THE OWNERS MANUAL AND IT STATED THE PARK BRAKE DEFAULT COULD RESULT IN SERIOUS DAMAGE TO THE VEHICLE. ALSO LOOSING CRUISE CONTROL AT 70 MPH WITH SOMEONE ON YOUR BUMPER COULD CAUSE A SERIOUS PROBLEM. WHEN THE CONSUMER TRIED TO PUT THE TRANSMISSION INTO DRIVE, IT WOULDN'T MOVE. IT WAS LOCKED IN PARK. THE CONSUMER TRIED AGAIN AND THE TRANSMISSION MOVED INTO DRIVE GEAR. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO FIND ANYTHING WRONG. THEY REPLACED THE BRAKE LIGHT SWITCH AND THE CRUISE CONTROL SWITCH AND HOPED THAT WOULD TAKE CARE OF THE PROBLEM; BUT IT DIDN'T. THE CONSUMER WENT BACK TO THE DEALER, AND WAS TOLD HE WOULD HAVE TO DRIVE THE VEHICLE UNTIL THE WARNING LIGHT CAME BACK ON. THE WARNING LIGHT ALWAYS CAME ON DURING THE TIME THE DEALER WAS CLOSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313077February 23, 2010
WHEELS
I BOUGHT A 2004 XJR JAGUAR. IT WAS NEW AND HAD DEALER ADDED CHROME WHEELS($3,000 ADDITIONAL COST). THE RIMS WERE DEFECTIVE AND I ASKED THE DEALER TO IDENTIFY THE SUPPLIER OF THE RIMS SO THAT I COULD CONTACT THE SUPPLIER DIRECTLY. THE DEALERSHIP SAYS IT DID NOT KEEP A RECORD OF WHERE IT PURCHASED THE WHEELS. I HAVE A DIFFICULT TIME BELIEVING THAT AN AUTOMOBILE COMPANY OR DEALERSHIP IS NOT REQUIRED TO KEEPS RECORDS REGARDING PARTS ON A VEHICLE, ESPECIALLY PARTS AS CRITICAL AS THE WHEELS. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310594February 15, 2010
VEHICLE SPEED CONTROL
THE CAR IS:JAGUAR YEAR 2000 XJR 4.0L, W/SUPERCHARGER WITH. I WAS DRIVING ON THE PENNSYLVANIA TURNPIKE AT THE SPEED LIMIT WHEN SUDDENLY THE ENGINE STARTED RUNNING AT SLOW IDLE SPEED. THE ENGINE SPEED WOULD NOT RESPOND TO THE POSITION OF THE ACCELERATOR PEDAL. I WAS TOLD LATER BY PROGRESSIVE AUTO REPAIR IN HAMILTON VA THAT THE PROBLEM WAS THAT THE ACCELERATOR PEDAL POSITION SENSOR HAD FAILED AND HAD TO BE REPLACED. I WAS TOLD THAT THIS WAS ATTACHED TO THE THROTTLE BODY ASSEMBLY AND COULD NOT BE BOUGHT SEPARATELY FROM THE THROTTLE BODY ASSEMBLY. I BOUGHT A NEW THROTTLE BODY ASSEMBLY BUT STILL HAVE THE REPLACED ASSEMBLY INCLUDING THE FAILED ACCELERATOR PEDAL POSITION SENSOR. I REMEMBER SEARCHING THE INTERNET ABOUT THIS SENSOR AND AM ALMOST SURE THAT THIS JAG ACCELERATOR PEDAL POSITION SENSOR IS MADE BY THE SAME MANUFACTURER THAT MAKES THIS SENSOR FOR TOYOTA. I AM SUBMITTING THIS COMPLAINT BECAUSE I WONDER IF THE SENSOR COULD FAIL AND CAUSE THE ENGINE TO GO TO MAXIMUM ACCELERATION AND, IF SO, COULD THIS BE THE SOURCE OF THE TOYOTA ACCELERATION PROBLEMS? IF THIS ACCELERATOR POSITION SENSOR IS IN FACT MADE BY THE SAME MANUFACTURER, THEN COULD THIS PROBLEM BE LURKING IN OTHER BRANDS OF CARS SUCH AS JAGUARS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307442February 8, 2010
UNKNOWN OR OTHER
I DRIVE A 2006 JAGUAR XJE SEDAN AND HAVE HAD PROBLEMS 4 TIMES WITH SUDDEN ACCELERATION WHEN I COME TO A STOP SIGN. I STEP ON THE BRAKE AND AS THE CAR COMES TO A STOP IT SUDDENTLY ACCELERATES. I HAVE HAD TO PRACTICALLY STAND ON THE BRAKE PEDAL TO KEEP THE CAR FROM GOING INTO THE INTERSECTION WITH WHEELS SCREECHING AND THE ODOR OF RUBBER BURNING! THE DEALER, WEST HERR JAGUAR IN BUFFALO, NEW YORK HAS KEPT THE CAR FOR THE PAST 3 WEEKS AND COULD NOT FIND ANYTHING WRONG WITH IT. NOW MY WIFE AND I ARE DRIVING IT AND FEAR THAT IT MAY HAPPEN AGAIN. SINCE THE DEALER FOUND NOTHING WRONG WITH THE CAR, EVEN THOUGH THIS ACCELERATION HAPPENED TO US, (LAST TIME WAS IN JANUARY 2010), WHAT CAN I DO ? HAVE YOU HAD THIS INCIDENT OCCUR WITH ANY OTHER JAGUARS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301734January 21, 2010
POWER TRAIN:DRIVELINE
JAGUAR: XJ8L, 2000: THE TIMING CHAIN GUIDES/TENSIONERS BROKE CAUSING CATASTROPHIC FAILURE TO THE ENGINE. IT COULD HAVE HAPPENED IN TRAFFIC AS IT DID TO A FRIEND WITH A YEAR OLDER. WITH SUCH FAILURE THE ENGINE STOPS ABRUPTLY, NO MATTER WHERE IT IS. THIS RISKS SERIOUS ACCIDENTS WITH INJURY OR DEATH ON HIGHWAYS. THE GUIDES/TENSIONERS FAIL BEFORE 100K MILES ANY TIME BETWEEN ABOUT 60 AND 95K. THEY ARE MADE OF PLASTIC. A NEW KIT IS AVAILABLE WITH METAL PARTS BUT AT $1200 COST FOR THE KIT AND JAGUAR DOES NOT PAY FOR IT, NOR THE LABOR TO INSTALL THE NEW GUIDES, NOR THE OTHER DAMAGE TO THE ENGINE WHEN THE TENSIONERS/GUIDES FAIL. THIS SITUATION IS A MAJOR TOPIC ON EDMUNDS, AND OTHER SITES. THIS WAS A MAJOR DESIGN AND MANUFACTURING FLAW THAT HAS AFFECTED THIS MODEL FOR YEARS. WHY HASN'T THE NHTSA DONE SOMETHING ABOUT THIS MAJOR, HIGH RISK FAILURE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301662January 20, 2010
POWER TRAIN:DRIVELINE, PARKING BRAKE
2005 JAGUAR XJ8L YOU CAN BE DRIVING THE VEHICLE AND LOOSE ALL MOBILITY FROM THE ENGINE TO DRIVE AXLE. YOU WOULD RECEIVE A PARK BRAKE FAULT FAILURE, HOWEVER THE ENGINE WOULD STILL BE RUNNING ALL ACCESSORIES WOULD STILL BE RUNNING PERFECTLY HOWEVER WHEN YOU WOULD PRESS THE ACCELERATOR IT WOULD JUST REV THE ENGINE BUT WOULDN'T MOVE THE CAR. THIS HAS HAPPENED ON MANY DIFFERENT OCCASIONS NO SOLUTION AS BEEN FOUND BUT THE CAR DOES IT AT RANDOM TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296902December 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS STOPPED AT A RED LIGHT UPON MOVING FORWARD I HEARD A LOUD GRINDING NOISE FROM THE REAR OF THE CAR AND LOST MY TRANSMISSION. THIS LEFT ME STRANDED IN THE MIDDLE OF A BUSY INTERSECTION AT RUSH HOUR WITH NO WARNING FORTUNATELY NO ONE CRASHED IN TO ME. I CALLED POLICE AND TOW TRUCK. VEHICLE WAS TOWED TO DEALERSHIP WHO HAVE REPLACED DIFFERENTIAL AND REAR AXLES. THE PRELIMINARY EXPLANATION GIVEN WAS THAT SOMETHING APPEARS TO HAVE BROKEN OFF THAT GROUND UP THE DIFFERENTIAL. AFTER COMPLETION OF REPAIR I WAS ONLY TOLD THAT THERE HAD BEEN A MALFUNCTION. VEHICLE IS 4 YEARS OLD WITH ABOUT 44000 MILE ON IT. THIS SHOULD NOT HAVE HAPPENED AND I AM CONCERNED THAT THIS COULD HAPPEN AGAIN AND THAT IF IT HAD OCCURRED AT HIGH SPEED I MIGHT NOT BE HERE TO WRITE THIS COMPLAINT. *TR THE CONSUMER STATED THE TRANSMISSION HAS SINCE FAILED AGAIN. UPDATED 01/27/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294745December 7, 2009
POWER TRAIN
2005 JAGUAR XJR GOES INTO LIMP HOME MODE (REDUCED PERFORMANCE MODE) EVERY ONCE A WHILE AND BE ABLE TO DRIVE 10MPH MAX. CAR IN THE REAR MIGHT CRASH FOR SUDDEN LOSS OF SPEED. DEALER TRIED TO READ OBD CODE BUT NOTHING WAS DETECTED SO NO WAY TO FIX IT. THERE ARE MANY XJ OWNER EXPERIENCING SAME ISSUE. CAR WILL BE DRIVABLE AFTER RESTARTING ENGINE BUT DANGEROUS TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280124August 11, 2009
STRUCTURE:BODY
WAS DRIVING AND IT STARTED RAINING AND WATER STARTED LEAKING INTO THE CABIN OF THE CAR. IT OCCURS EVERY TIME IT RAINS. NOTHING HAS BEEN DONE TO REPAIR AS LOCAL BODY SHOP SAID ITS NOT REPAIRABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272512June 1, 2009
STRUCTURE, VISIBILITY
THIS IS A DESIGN FLAW. MY JAGUAR XJ HAS ELECTROCHOMATIC MIRRORS AND THEY ARE SUPPOSED TO LIGHTEN AND DARKEN WITH THE REFLECTION OF LIGHTS. AT NIGHT IT IS VERY DIFFICULT TO SEE OUT OF MY MIRRORS. ONCE WHEN I WAS DRIVING A CAR'S LIGHTS WERE SHINING IN MY REAR VIEW MIRROR AND IT DARKENED THE MIRROR SO MUCH THAT I ALMOST SWERVED INTO A BICYCLIST. THIS IS A DANGER TO MYSELF AND OTHER PEOPLE. WHEN I REPORTED IT TO JAGUAR THEY SAID THEY WERE AWARE OF THIS, HAD OTHER PEOPLE COMPLAIN ABOUT IT AND COULD NOT DO ANYTHING ABOUT IT. THEY TOLD ME TO SPEAK TO THE DEALERSHIP. THE DEALERSHIPS RESPONSE WAS TO TURN IT OFF COMPLETELY. THIS IS NOT AN OPTION BECAUSE IF SOMEONE'S LIGHT REFLECTS IN THE MIRROR THERE IS NO WAY TO ADJUST IT SO THE LIGHT WILL NOT SHINE IN MY EYES AND ALSO BE ABLE TO SEE THE ROAD IN THE MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261730March 13, 2009
ELECTRICAL SYSTEM
I PULLED IN TO A PARKING LOT AND PLACED MY CAR IN PARK. THE CAR WAS IDLING FOR ABOUT 5 MIN. I NOTICES A FLICKER OF FLAME FROM THE RIGHT FRONT HEADLIGHT AREA. I RAISED THE HOOD AND FLAMES FROM THE RIGHT FRONT HEADLIGHT SHOT UP FROM THE FRONT OF MY CAR. I POURED WATER ON IT AND CALLED THE FIRE DEPARTMENT. I HAD EXTINGUISHED THE FLAMES JUST PRIOR TO THE ARRIVAL OF THE FIRE DEPARTMENT. I JUST PURCHASED THE CAR USED. I HAD DRIVEN IT ONLY ONE WEEK. THE FIRE CAUSED EXTENSIVE DAMAGE TO BOTH THE RIGHT FRONT HEADLIGHTS, THE PLASTIC AROUND THE HEADLIGHTS, WIRES IN THAT AREA, AND HEAT SHIELD ON THE HOOD. I HAD THE CAR TOWED TO THE JAGUAR DEALER IN DES MOINES, IA. I AM STILL AWAITING SOME KIND OF CORRECTIVE ACTION THAT IS BEING DELAYED BY THE INSURANCE COMPANY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10258327February 11, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNED A 2000 JAGUAR XJ8. THE CONTACT STATED THAT HE FREQUENTLY EXPERIENCED UNWARRANTED VEHICLE ACCELERATION. WHEN THE FAILURE OCCURS, THE RPM'S INCREASE TO 4,000-6,000. THE RISK OF A SERIOUS CRASH WAS SIGNIFICANTLY INCREASED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR PRODUCE ANY ERROR CODES TO PROVIDE A SUFFICIENT REMEDY. HE TOOK THE VEHICLE TO AN INDEPENDENT REPAIR SHOP AND THE MECHANIC LOCATED AN EVAPORATED SYSTEM FAULT ERROR CODE; HOWEVER, NO REPAIRS WERE MADE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 92,500. UPDATED 03/23/09. *LJ THE CONSUMER TRADED THE VEHICLE IN. UPDATED 03/24/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256900January 29, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY VEHICLE EXPERIENCES VERY FREQUENT FAILURE OF THE SPEEDOMETER. WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS THE NEEDLE WILL JUST GRAUDUALLY GOT TO ZERO. IN TOWN TRAFFIC AND HIGHWAY SPEEDS, IT DOESN'T MATTER WHICH. JAGUAR REFUSED TO FIX IT. I SUED UNDER THE LEMON LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256512January 27, 2009
FUEL SYSTEM, GASOLINE
REPEATED INSTANCES IN DEC. 2008 AND JAN. 2009 OF VEHICLE GOING INTO "LIMP" MODE, VIRTUALLY INOPERABLE. CAR SERVICE DEPARTMENT ANALYZED THE VEHICLE DIAGNOSTICS ON TWO OCCASIONS, FINALLY CLAIMING THAT A DEFECTIVE THROTTLE BODY ASSEMBLY WAS THE PROBLEM. COST TO ME FOR REPAIR - APPROX. $1,300. CALLS TO A NUMBER OF SERVICE DEPARTMENTS FOR THE VEHICLE MAKE INDICATED THAT SUCH DEFECT WAS FAIRLY COMMON. I SUSPECT THE VEHICLE HAS A FAULTY THROTTLE BODY ASSEMBLY AND SHOULD BE SUBJECT TO OFFICIAL RECALL FOR REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249056November 17, 2008
SERVICE BRAKES, HYDRAULIC
UPON ENTERING GARAGE OF HOME, WHILE PRESSING ON BRAKES PREPARING TO PARK, ENGINE ACCELERATED FORCING CAR TO CRASH INTO A LADDER IN FRONT OF CONCRETE WALL; ALTHOUGH HUSBAND PUSHED FULL FORCE ON BRAKES, THE CAR SEEMED TO RACE FORWARD. NO ONE WAS HURT, FRONT RIGHT BUMPER PLASTIC PANEL POPPED OFF. EARLIER ON SAME DAY, WHILE SLOWING DOWN FOR TRAFFIC, ALTHOUGH I PUSHED ON BRAKES, CAR DID NOT SEEM TO RESPOND. I WAS ABLE TO MAINTAIN CONTROL OF CAR SINCE I WAS TRAVELING AT LOW RATE OF SPEED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10246872October 27, 2008
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING:ENGINE
JAGUAR 2000 XJR: WHILE DRIVING VEHICLE WOULD SUDDENLY DISPLAY WARNING MESSAGE THAT TRACTION CONTROL / ASC WAS NOT AVAILABLE AND WOULD GO INTO A FAILSAFE ENGINE MODE. ENGINE WOULD THEN RUN VERY ROUGHLY AND WOULD NOT ACCELERATE PAST 5-10MPH. MECHANIC DIAGNOSED A FAULT CODE OF P0121 WHICH IS ADDRESSED AS A KNOWN JAGUAR TECHNICAL SERVICE BULLETIN FOR A "MISMATCHED" CONNECTOR TO THE THROTTLE BODY. INTERNET RESEARCH REVEALS THAT THIS IS A VERY COMMON PROBLEM EXPERIENCED BY MANY JAGUAR OWNERS THAT IS KNOWN BY JAGUAR AND CONSTITUTES A SAFETY HAZARD. JAGUAR KNOWS THAT IT MISMATCHED GOLD AND TIN PLATED THROTTLE BODY CONNECTORS AND ADVISED ITS REPAIR TECH'S TO REPLACE ONLY IF CUSTOMER COMPLAINS! HOW WILL A CUSTOMER KNOW SUCH A PROBLEM EXISTS UNTIL IT HAPPENS AND IT WILL HAPPEN EVENTUALLY. ANYTHING THAT MAY SUDDENLY AND WITHOUT WARNING AFFECT A VEHICLE'S ABILITY TO ACCELERATE IS A MAJOR SAFETY HAZARD. JAGUAR SHOULD HAVE AND MUST ISSUE A FULL RECALL OF THE AFFECTED VEHICLES BEFORE SOMEBODY GETS CATASTROPHICALLY INJURED AND/OR KILLED. IT COSTS IN EXCESS OF $450+ TO FIX THIS KNOWN PROBLEM AND JAGUAR IS ALLOWING CONSUMERS TO DRIVE UNSAFE VEHICLES THAT MAY FAIL AT THE WORST TIME. WHAT WOULD HAVE HAPPENED IF I WAS MAKING A LEFT TURN AND IT FAILED AT THE WRONG TIME AND GOT BROADSIDED WITH MY WIFE OR CHILDREN INSIDE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245816October 17, 2008
POWER TRAIN:MANUAL TRANSMISSION
MY 1986 JAGUAR XJ HAS BEEN HAVING TRANSMISSION ISSUES FOR A WEEK AND FINALLY HAS REFUSED TO ENGAGE THE GEARS. IT IS BASICALLY STUCK IN IDLE MODE AND NOT MOVING. THE SITES I READ SAID TO REPORT THESE ISSUES TO THIS SITE. I PLAN TO HAVE AN AUTHORIZED DEALER LOOK AT THE PROBLEM FOR OTHER SOURCES OF TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237905August 12, 2008
ENGINE AND ENGINE COOLING
JAGUAR 2005 XJ VDP HAS EXPERIENCED MANY EPISODES OF UNINTENDED ACCELERATION DURING BRAKING TO A STOP. AS BRAKE IS APPLIED, THE ENGINE THROTTLES UP AND CAR CANNOT BE COMPLETELY STOPPED. WHEN CAR IS QUICKLY SHIFTED TO NEUTRAL AND BRAKING MAINTAINED, THE ENGINE REVS OVER 10,000 RPM AND THE IGNITION MUST BE CUT IN ORDER TO STOP THE EPISODE. ON ONE OCCASION THE CAR COULD NOT BE STOPPED AT A BUSY INTERSECTION, FORCING AN URGENT LANE CHANGE AND RIGHT HAND TURN TO AVOID ACCIDENT. JAGUAR HAS "REPROGRAMMED COMPUTER" ON CAR WITH A REDUCTION IN FREQUENCY OF THE EPISODES FOR ABOUT 6 MONTHS, HOWEVER PROBLEM NOW OCCURS SEVERAL TIMES/MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237745August 11, 2008
TIRES, TIRES:VALVE, EQUIPMENT
A DISCOUNT TIRE LETTER WAS SENT TO CUSTOMERS SAYING THAT THE DILL AIR CONTROLS TIRE VALVES ARE DEFECTIVE AND COULD CAUSE ACCIDENTS AND FATAL VEHICLE CRASHES. I CAN NOT FIND THE DISCOUNT TIRE CORPORATION CEO LISTED IN THE LETTER WITH THE STATE OF TEXAS COMPTROLLER'S OFFICE OR THE DILL AIR CONTROLS COMPANY EITHER. IS THE LETTER I RECEIVED LEGITIMATE OR JUST A SALES GIMMICK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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