Infiniti QX80 Complaints

139 consumer complaints on file.

#11550409October 17, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Infiniti QX80. The contact stated while driving at approximately 65 MPH, the sunroof inadvertently exploded without impact. The contact stated that the sunroof was not being utilized and was covered and closed. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549615October 12, 2023
ENGINE
This car has the SAME issue as explained in NHTSA Bulletin ITB17-008c for 2017-2018 year Infiniti QX80's but Infiniti will not diagnose and fix. Instead they are seeking nearly $4k in repair work. The torque converter should last up to 200k miles and my car started having this issue around 65k miles. Ive escalated to Infiniti HQ and they will not listen to my complaint and continually are telling me there is not a recall. This recall needs to be put into place for model year 2019, the issue is NOT fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534561July 26, 2023
AIR BAGS
The airbag system in my recently purchased (4 months ago)QX80 Infiniti 2015 is malfunctioning/failed. It is available for inspection upon request. The warning light came on within 2 months of my purchase. I took it to the dealerships for repair, was told “this is unusual for this age car & mileage” stating it was the driver curtain airbag module which I paid a large amount to have replaced. When I received the car back, the warning light was no longer on. A month & a half later, the warning light returned. Took it back to the same dealership where I am now told that when it was repaired prior it was merely a guess as to the problem & that now a different part of the system needs replacing (airbag diag system) “in hopes of this being the issue” There is also an accompanying hefty price for this repair. But I was also told (at this juncture) that if this part replacement did not take care of the problem, the next step would be to replace the airbag wiring harness which would cost $7,500.00 (total for all these “repairs” would be above $12,500) If they believe they had repaired the problem with the first repair, why do they not start there? Is/was my driver’s side airbag system working after the first repair or not or was the warning system just reset? I’m concerned that if they only can “believe” they have fixed the problem, how can I be assured that the system IS REPAIRED & will work in case of an accident? Did the system actually “work” with the first repair only to stop working or then oddly another component stop working a month & a half later? I was not able to be assured that even if the harness (most expensive repair of the 3) is replaced that this would actually take care of the problem either. I was told this is the “next step” in the Infiniti step decision tree. I DO NOT FEEL SAFE. I have looked for recall info but have not found any recalls. I am wanting to know if this problem/issue has been reported before on this make/model/year vehicle. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534464July 25, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
While waiting in a parking lot, I was reviewing the settings available on the lower center display, one of those options was for "Camera." Inside this menu I found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those seemed to work well, and I was able to make suitable adjustments to the camera--the tint and color options seemed to have no effect on the image. So, I opted to adjust tint from the default/middle value all the way to the left/lowest value and save the settings. Even then, with that saved, I was able to switch to the camera and could see there was no difference in the image still. I then remained with the vehicle, still parked with the engine idling, waiting another ten minutes or so before preparing to leave. When I put my vehicle in reverse gear, I was shocked to see that the camera displays had gone completely black. I could no longer see the rear images when backing up. I tried going back to park and again to the rear setting--still, there was no image being displayed for the cameras. I could see some items on-screen still, like the button to switch camera views and to toggle the parking sensors on/off. When switching camera views/angles, the system would continue displaying the same two black/empty displays. I tried turning the engine off and back on--but that didn't seem to have any effect, the system remained broken. I was able to use the rear view camera on the reviewer mirror--but the normal backup cameras remained non-functioning. I promptly tried opening the camera settings again to reset all of the brightness, contrast, tone, color, and black level settings to the default values... but still, the preview area was black and no image could seen. I've verified the outside of the vehicle... these cameras are not blocked at all. There was nothing that could've cause these to go dark. I drive the vehicle home (~5 miles), and found the camera still not to be working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531092July 8, 2023
UNKNOWN OR OTHER
I was slowing down at a red light and heard a bang and glass shattered. My sunroof exploded. Nothing hit it. The glass is bowed outward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529016June 26, 2023
ELECTRICAL SYSTEM
Something keeps killing my battery. There’s no lights that come on to indicate a problem. I’ve been stranded twice at work and now today, I get ready to leave and the battery is dead again!! I’ve gotten a new battery three times in a year’s time. I’ve searched for a recall because I see where others are having the same problem, but apparently there’s not one. Hopefully, the dealership will have some answers tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525907June 7, 2023
UNKNOWN OR OTHER
I was driving down the interstate, no one around me at the time when a loud boom happened and my sunroof had exploded. Nothing hit it. It just bam, exploded shattering the whole thing. And the quote I was given for replacement is crazy expensive. $2500+ and can’t be replaced before we head home, we are on vacation so we have to figure a make shift solution to get home without suffering more damage. We are 16 hours plus stops away from home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517534April 17, 2023
UNKNOWN OR OTHER
The paint is peeling on my 2021 qx80 on the rear bumper and the grill is bubbling. Infiniti refused to cover it because we are out of the warranty. Might I ad only by a couple hundred miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514466March 29, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Infiniti QX80. The contact stated that there was a strong fuel odor coming from the vehicle while the vehicle was parked. The contact stated that the odor was present in the garage and in her residence. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline). The contact stated she had stopped driving the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512291March 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
forward collision light came on for fours hours display blinks on and off press buttons on display or open various apps on smart phone and music stops playing wireless DVD player doesn't come on or work The electronics in the suv is faulty and not perdicable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510390March 6, 2023
AIR BAGS, SUSPENSION
2/28/2023 was driving on freeway during a Rainey night truck suddenly spurned out of control were i could not control the wheel truck hydroplaned in to the center divider of the freeway and crashed in to the wall when the front driver side air bag never deployed but the passenger side air bag did did deployed all side passenger air bags were deployed .. but no driver side air bag deployment at all witch i suffered lots of bruising to upper body and lower body /face and head ...
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11509723March 1, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Full system fault on the center stack display. The unit turns off completely and/or resets continuously. The rear parking camera, audio, navigation, etc. is affected when this issue occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504438January 30, 2023
AIR BAGS, SEAT BELTS
2015-2019 model year Nissan and Infiniti vehicles suffer from an on-board computer algorithm defect that can cause the side curtain airbag to spontaneously deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500607January 7, 2023
ENGINE
I starting hearing a grinding noise coming from engine couple of weeks ago. Took it to the Infinity dealership for a diagnostic test. The mechanic stated “ timing chains were found to be stretched and metal was worn.” This is the same issue which prompted the recall of 2011-2013 QX56 models. However, I did not own my vehicle during the recall period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500418January 6, 2023
EXTERIOR LIGHTING:TURN SIGNAL
2021 INFINITI QX80. CONSUMER WRITES IN REGARD TO REAR TURN SIGNALS BEING TO LOW ON VEHICLE CAUSING SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493017November 10, 2022
AIR BAGS
The contact owns a 2017 Infiniti QX 80. The contact stated that while driving at an undetermined speed, the front passenger’s side air bag deployed without warning or impact. The driver was able to park the vehicle and after exiting the vehicle, the remaining air bags deployed. There were no reported injuries. The vehicle was towed to the local dealer but was not yet diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468293June 8, 2022
ENGINE
The contact owns a 2014 Infiniti QX80. The contact stated that while starting the vehicle, there was a loud winding noise coming from underneath the vehicle. The same noise would occur while attempting to accelerate. The contact took the vehicle to the dealer who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468020June 7, 2022
UNKNOWN OR OTHER
The battery will lose all charge stranding you. Has happened twice and after searching the internet apparently Infiniti has known about this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465106May 18, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2015 Infiniti QX80. The contact stated while the vehicle was parked at the residence, he attempted to start the vehicle and the vehicle failed to start. There were no warning lights illuminated. The contact waited for a while before attempting to restart the vehicle. The vehicle was towed to an independent mechanic and was diagnosed with a defective fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464589May 13, 2022
AIR BAGS
Airbag light started flashing continuously while driving home on an 8 hour road trip on the interstate. I brought the car to the dealership once returning home, and they stated that they found a code for the left hand curtain air bag module assembly. Then proceeded to tell me that the driver side curtain airbag module assembly needs to be replaced, and if the light continues to flash then the wire harness will need to be replaced as well. This is a serious safety issue. If my vehicle would have been in an accident my airbags may not have deployed. There may be a defect in the side curtain airbags with this vehicle. I know that there is a lawsuit in Utah due to nissan and infiniti vehicles made between the years 2015-2019 due to driver side curtain airbags spontaneously deploying while driving in a normal and safe manner. This leads me to believe that something is faulty concerning the side curtain airbags in these vehicles. My SUV was purchased new, and has always been serviced at the dealership. I have also never had an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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