Infiniti QX80 Service Bulletins

323 manufacturer communications on file.

• March 7, 2018•Document ID: 10136636

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  IPSB17-130

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)

  Associated Products (219)

  2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 more
  Associated Documents

  • DownloadMC-10136636-0001.pdf↗
• March 7, 2018•Document ID: 10136635

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  IPSB15-286a

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  DBS Enhancement ? Checking Inventory for Open Campaigns UPDATE February 26, 2018 Please discard earlier versions of this bulletin The announcement from December 21, 2015 has been revised to include: 1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer inventory 2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery

  Associated Products (17)

  2015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti G372014 Infiniti M352014 Infiniti Q502014 Infiniti Q602014 Infiniti Q702014 Infiniti QX502014 Infiniti QX602014 Infiniti QX702014 Infiniti QX80
  Associated Documents

  • DownloadMC-10136635-0001.pdf↗
• February 28, 2018•Document ID: 10130484

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB18-007a

  Date Added:

  March 26, 2018

  Manufacturer:

  INFINITI

  Summary

  2017 QX80; DTC C1116 AND VDC WARNING LAMP ON This bulletin applies only to vehicles equipped with Distance Control Assist (DCA). This bulletin has been amended. The CLAIMS INFORMATION section has been corrected. No other change have been made. Please discard previous versions of this bulletin.

  Associated Products (2)

  2017 Infiniti QX802016 Infiniti QX80
  Associated Documents

  • DownloadMC-10130484-0001.pdf↗
• February 27, 2018•Document ID: 10130487

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB18-010

  Date Added:

  March 26, 2018

  Manufacturer:

  INFINITI

  Summary

  INFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.

  Associated Products (11)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX302017 Infiniti QX602016 Infiniti Q50
  Associated Documents

  • DownloadMC-10130487-0001.pdf↗
• February 22, 2018•Document ID: 10130479

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB13-026h

  Date Added:

  March 26, 2018

  Manufacturer:

  INFINITI

  Summary

  DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (14)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX302017 Infiniti QX602016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10130479-0001.pdf↗
• February 14, 2018•Document ID: 10130483

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB18-007

  Date Added:

  March 26, 2018

  Manufacturer:

  INFINITI

  Summary

  2017 QX80; DTC C1116 AND VDC WARNING LAMP ON This bulletin applies only to vehicles equipped with Distance Control Assist (DCA). IF YOU CONFIRM DTC C1116 (STOP LAMP SW) is stored (Past or Current), AND Customer stated VDC warning lamp was illuminated. ACTION Reprogram the ABS control unit (ABS) per the Service Procedure in this bulletin. - Refer to step 20 on page 8 to confirm that reprogramming is needed.

  Associated Products (2)

  2017 Infiniti QX802016 Infiniti QX80
  Associated Documents

  • DownloadMC-10130483-0001.pdf↗
• February 1, 2018•Document ID: 10130481

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB18-005

  Date Added:

  March 26, 2018

  Manufacturer:

  INFINITI

  Summary

  ADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION SERVICE INFORMATION If the following ICC/ADAS codes are stored, make sure to follow the diagnostic procedures in the Electronic Service Manual (ESM) before replacing any parts. C1A03 ? VEHICLE SPEED SENSOR -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1A04 ? ABS/TCS/VDC SYSTEM -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1B01 CAM AIMING INCMP -The diagnostic procedure in the ESM includes check and, if needed, repair for LANE CAMERA DTCs before replacing ADAS components. -LANE CAMERA DTC may require adjustment of the lane camera. -If repairs/adjustments are performed for the Lane Camera; when compete, perform DTC Confirmation Procedure again before doing any additional repairs.

  Associated Products (15)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80
  Associated Documents

  • DownloadMC-10130481-0001.pdf↗
• January 23, 2018•Document ID: 10129111

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:LABELS

  Mfr Comm. #:

  ITB18-003

  Date Added:

  February 21, 2018

  Manufacturer:

  INFINITI

  Summary

  REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.

  Associated Products (213)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX60+ 193 more
  Associated Documents

  • DownloadMC-10129111-0001.pdf↗
• January 4, 2018•Document ID: 10129108

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  ITB12-011j

  Date Added:

  February 21, 2018

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.

  Associated Products (28)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX80+ 8 more
  Associated Documents

  • DownloadMC-10129108-0001.pdf↗
• December 5, 2017•Document ID: 10127441

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  ITB13-026g

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section and Part 1 of the Service Procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (13)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX302017 Infiniti QX602016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10127441-0001.pdf↗
• November 29, 2017•Document ID: 10127465

  Service Bulletin/Repair Instructions
  VISIBILITY:GLASS, SIDE/REAR

  Mfr Comm. #:

  ITB17-009a

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (212)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 192 more
  Associated Documents

  • DownloadMC-10127465-0001.pdf↗
• November 29, 2017•Document ID: 10127462

  Service Bulletin/Repair Instructions
  VISIBILITY:WINDSHIELD

  Mfr Comm. #:

  ITB09-039e

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (212)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 192 more
  Associated Documents

  • DownloadMC-10127462-0001.pdf↗
• November 28, 2017•Document ID: 10127461

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  ITB00-024g

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.

  Associated Products (212)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 192 more
  Associated Documents

  • DownloadMC-10127461-0001.pdf↗
• November 27, 2017•Document ID: 10127470

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  ITB17-056

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  2014 - 2018 Q70 AND QX80; INTELLIGENT KEY BATTERY DISCHARGED SERVICE INFORMATION If the Intelligent Key is stored within 15 feet of the vehicle, the BCM may continue to ?ping? the Intelligent Key keeping it awake. Keeping the Intelligent Key awake may result in discharging its battery in a much shorter period of time than normal (premature battery discharge). Example: The Intelligent Key should not be stored in a lock box or other storage container attached to the outside of the vehicle. To prevent premature Intelligent Key battery discharge, store the Intelligent Key more than 15 feet from the vehicle. If unable to store the Intelligent Key more than 15 feet from the vehicle (for example, when a vehicle is on display in the showroom); the following steps will prevent the BCM from continuing to ?ping? the Intelligent Key: - Disable the welcome light function using the on-board methods outlined in this bulletin, or - Disable the welcome light function using the CONSULT-III plus methods outlined in this bulletin. NOTE: If an Intelligent key is routinely stored within 15 feet of a vehicle while it is in dealer inventory, the Intelligent Key battery should be replaced before the vehicle is delivered to the customer. This will ensure the customer receives Intelligent Keys without premature discharge. Intelligent Key batteries replaced for this reason are not covered under warranty.

  Associated Products (10)

  2018 Infiniti Q702018 Infiniti QX802017 Infiniti Q702017 Infiniti QX802016 Infiniti Q702016 Infiniti QX802015 Infiniti Q702015 Infiniti QX802014 Infiniti Q702014 Infiniti QX80
  Associated Documents

  • DownloadMC-10127470-0001.pdf↗
• November 20, 2017•Document ID: 10127467

  Service Bulletin/Repair Instructions
  EQUIPMENT:APPLIANCE:AIR CONDITIONER

  Mfr Comm. #:

  ITB17-052a

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  2016-2017 QX80; FAN COUPLING TICK / KNOCK NOISE IN TEMPERATURES 32°F (0°C) OR BELOW This bulletin has been amended. An additional model year has been added to the Applied Vehicles and to Table A. Please discard all previous versions of this bulletin.

  Associated Products (2)

  2017 Infiniti QX802016 Infiniti QX80
  Associated Documents

  • DownloadMC-10127467-0001.pdf↗
• November 15, 2017•Document ID: 10127464

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB17-008c

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  2016-2017 QX80; SHIFT SHOCK, LACK OF POWER, AND/OR RPM FLUCTUATES This bulletin has been changed throughout. You must read the entire bulletin to properly perform the repair. Please discard previous versions of this bulletin.

  Associated Products (2)

  2017 Infiniti QX802016 Infiniti QX80
  Associated Documents

  • DownloadMC-10127464-0001.pdf↗
• November 14, 2017•Document ID: 10127463

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  ITB12-011i

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.

  Associated Products (28)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX80+ 8 more
  Associated Documents

  • DownloadMC-10127463-0001.pdf↗
• November 6, 2017•Document ID: 10127466

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB17-037b

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  INFINITI; DISPLAY CONTROL UNIT INFORMATION This bulletin has been amended. The TITLE and APPLIED VEHICLES section have been updated. No other changes have been made. Discard all previous versions of this bulletin.

  Associated Products (6)

  2018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti QX302017 Infiniti QX60
  Associated Documents

  • DownloadMC-10127466-0001.pdf↗
• October 4, 2017•Document ID: 10123343

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  ITB17-052

  Date Added:

  November 14, 2017

  Manufacturer:

  INFINITI

  Summary

  2016 QX80; FAN COUPLING TICK / KNOCK NOISE IN TEMPERATURES 32°F (0°C) OR BELOW IF YOU CONFIRM A knocking or ticking noise is coming from the engine fan coupling when the vehicle is operated at or below 32°F (0°C). ACTION 1. Confirm this bulletin applies. 2. Check and compare your Current ECM Part Number to Table A on page 4. 3. If the part number does not match one in Table A, this bulletin does not apply. Go back to ASIST for further diagnostic and repair information. 4. If this bulletin applies, reprogram the ECM.

  Associated Products (1)

  2016 Infiniti QX80
  Associated Documents

  • DownloadMC-10123343-0001.pdf↗
• September 28, 2017•Document ID: 10118683

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  ITB12-011h

  Date Added:

  October 12, 2017

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.

  Associated Products (27)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q50+ 7 more
  Associated Documents

  • DownloadMC-10118683-0001.pdf↗