Infiniti QX55 Complaints

14 consumer complaints on file.

#11771279October 15, 2026
AIR BAGS, ENGINE, POWER TRAIN
There is a rattling or knocking noise coming from the engine, and the vehicle experiences a loss of power whenever I accelerate. While driving, the collision warning symbol was flashing on the dashboard. The vehicle was inspected by an Infiniti dealership, and their diagnosis was that no metal debris was found in the engine oil pan, but the VCR actuator needs to be replaced. I also took the vehicle to an independent repair shop specializing in Infiniti vehicles. They recommended taking it back to the dealership for repairs because there is a recall campaign related to engine replacement due to the damage found, and there is a possibility that the engine may need to be replaced. The independent repair shop provided the following notes: Notes: Upon arrival, the vehicle had the Check Engine, ABS, Brake, Traction Control (TRAC), Vehicle Stability Control (VSC), SRS, Airbag, and other warning lights illuminated on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762259September 4, 2026
STRUCTURE:BODY
2022 Infinity QX55 Luxe.....Rear door lock system issues...The door jams and you cannot open the door from the inside and outside of the vehicle. This creates a serious safety issue. People can be trapped inside the car and first responders cannot get the door open...It is a problem with the door actuator and unlock cable design. I have had one door fixed previously with new factory parts by the dealer service.dept. Now the other rear door is having the same issue. This is a serious safety issue as there is not warning for this to happen. There is no way to exit the vehicle from that seat in the event of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745536June 22, 2026
ENGINE
Complete sudden engine failure , motor lost acceleration. It started with engine knocking then full and complete engine failure. Oil light illuminated when engine failed. I did check the engine and oil was full on a cold engine and the vehicle is properly maintained as it is a leased infiniti vehicle. Please note there have been two previous engine light incidents. First I was told it was a speaker in the rear door, second I was informed it was an evaporation seal. Lastly was this very intense engine shut down. I have research and found that there are issues with the turbo bearing with my particular engine and turbo. Engine 2.OL 4 cylinder ( KR20DDET)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728229March 31, 2026
ENGINE
The contact owns a 2022 Infiniti QX55. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and there was an abnormal sound coming from the vehicle. The vehicle hesitated, and the ECM fault code was displayed. The vehicle was taken to the dealer, where it was diagnosed with VCT actuator failure. The contact was informed that the VCT actuator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717898February 13, 2026
ENGINE
The contact owns a 2022 Infiniti QX55. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The contact stated that while the vehicle was parked and running, there was white smoke coming from the exhaust. The vehicle was taken to the dealer, where it was determined that there were metal shavings in the bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704373December 10, 2025
ENGINE, FUEL/PROPULSION SYSTEM
We’ve taken the vehicle to two different Infiniti dealerships (Sewell and Crest) multiple times due to engine rattling, vibration noises, and propulsion issues. Unfortunately, we haven’t received any resolution or fix for these problems. We tried to upload a video with sound as reference but the platform doesn’t allow us to. We experienced similar issue that resulted in total engine failure on the highway with our children in the car in our Yukon Denali. We are fearful that something similar will occur. Please Help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687540September 16, 2025
ENGINE
I have received email from my car dealer Grubbs Infiniti in Grapevine, TX. The email was regarding a recall for potential engine issues. I called my dealer and scheduled an inspection. When I sent my vehicle for inspection the dealer replaced my engine with a new engine without my consent. After the engine replacement I’ve received my vehicle back and I’ve been having issues where my vehicle suddenly got jammed while I was driving in my community. I called my dealer again and they took the car, fixed it and sent it back. Now after receiving the car my car is not starting and I did a jump start, eventually my car got started but I got an emission control system malfunction error and my car is not starting anymore. With all this I lost the confidence on my car and I need some kind of justice here. Thank you!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685699September 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Infiniti QX55. The contact stated that the Forward Collision Avoidance: Automatic Emergency Braking System was unintentionally activated after a shadow was detected. The contact stated that there was a high-pitched beeping sound and flashing lights on the instrument panel during the failure. The brakes and steering were uncontrollable for several seconds. The local dealer was contacted and suggested that an appointment be scheduled to inspect the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 21,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677785August 1, 2025
ENGINE AND ENGINE COOLING
The contact owned a 2022 Infinity QX55. The contact stated that while starting the vehicle in the garage, the contact noticed white smoke coming out of the exhaust pipes. The contact stated that while driving 40 MPH, the white smoke increased significantly. There was no warning light illuminated. The contact returned to the residence. The contact stated that while driving to the dealer, the vehicle stalled and was able to restart after several attempts. An unknown red warning light was illuminated. The contact did not feel safe driving the vehicle, and the vehicle was towed to the dealer. The dealer diagnosed that the engine had failed, and there was sludge found in the oil. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the dealer declined to perform the recall repair. Additionally, the extended warranty company refused to cover the repair of the vehicle. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671472July 6, 2025
POWER TRAIN, ENGINE
Every single one of these 2.0 litre engines should be recalled. My partner has a 2022 QX50 and the long engine should be replaced. On May 18, 2025, my QX55 with 16,500 miles that I was absolutely perfect in servicing suddenly started losing power, grinding, then the oil light came on, followed by the check engine light. Suddenly, it was undrivable in traffic. I was stuck in front of entrance to a hospital in the most inconvenient and dangerous place. It wouldn't start, and when it did, the grinding noise was incredibly loud. I was stranded and it was flatbed towed to Fort Wayne (Indiana) Infiniti, and the following diagnosis was yielded: CONNECTING ROD BEARING FAILURE FROM CYLINDER 4 - CONTAMINATED OIL CONTROL SYSTEM. INTERNAL FAILURE OF CONNECTING ROD BEARING. TURBOCHARGER OIL FEED LINE HAS METAL PIECES IN TURBOCHARGER. REPLACEMENT OF LONG ENGINE AND TURBOCHARGER ASSEMBLY REQUIRED. Nissan is trying to get away with recalling just a few of these. It is a design flaw; not an issue with a specific production period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666401June 11, 2025
UNKNOWN OR OTHER
Bluetooth and CarPlay connection suddenly disconnects from my iPhone while driving, usually after 5-10 minutes after establishing a normal connection. This only affects the use of the phone component and not the other elements of the connect (map/navigation, music are not affected). This is dangerous because I am often on a freeway and engaged in a business call, and I must rapidly either switch to using my handset or change to “speaker” mode on the phone in mid-call while driving. This has happened every time I have used this vehicle over the past two years, and I have taken it to the dealer (which is an excellent dealer (Sewell) that has an otherwise perfect service record. I am convinced Sewell has done nothing wrong. This has also happened on several other Infiniti models with my prior iPhones (different models with earlier versions of OS). I have been told in years past by Infiniti service corporate representatives in the past that there is an incompatibility between Infiniti and Apple phones. I was always told that the problem was solved on the next model vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623747November 6, 2024
SEATS
I purchase my vehicle [XXX], While driving it I noticed that my driver seat was moving when I drive and turn corner, go on a hwy on ramp, or turn in a driveway. The car is under the manufacturer warranty and I have been taking my car back and forth to the only Infiniti dealership here in Las Vegas. Every time I take it there they tell me they cannot duplicate it, but they have replaced my seat track 3 times, which 2 of what I was told was broken. I keep telling Infiniti that this is a safety issue for me and I don’t feel safe driving my car. They cannot tell me why the seat track keeps breaking and I don’t know what else to do. I took it the the dealership I bought the vehicle from and 2 people there were able to duplicate the problem with my seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514550March 30, 2023
SEATS
Rear seat heater malfunction causing the rear seat to overheat and stain seat cushions burned the seats as a total loss threat and concern on fire hazard manufacturer refuses to repair damaged seat under warranty coverage Infiniti consumer affairs case number 48556761 I have filed complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472745July 7, 2022
UNKNOWN OR OTHER
There is rattling noise in the dashboard area that is evident when driving 55+ mph. The noise started in the middle of the dashboard. I took it in for service and was told it was a known air bag issue. After servicing the issue has recurred but has moved to the driver side dashboard area. If this is a known issue, I'd like to know to ensure the vehicle is safe to drive and that the airbag won't deploy while I'm driving. My car has been at the dealership in the service department for 9 days now. No update has been provided; which in itself is alarming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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