Infiniti QX50 Complaints

283 consumer complaints on file.

#11487506October 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic braking system on my car seems to malfunction when going across the Louisiana/Mississippi bridge. As I was driving the car began to brake but it didn’t come to a complete stop. This put my safety at risk because there were cars behind me and if I would have come to a complete stop on the bridge it would have been a terrible accident. there was a warning issued on my dash while the car was beginning to brake on the bridge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486506September 26, 2022
SUSPENSION, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving around 30 mph crossing an intersection when the Emergency Braking system activated and caused the truck to stop. There was nothing obstructing the vehicle, nor were any pedestrians near. This is the 3rd occurence when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476966August 1, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
Multiple instances of forward emergency braking system engaging on an empty road or when no vehicle is in close proximity. Dealer service department states insects on radar system may be to blame, and were unable to reproduce the issue. Warning light and brakes engage, depressing the brake pedal and returning to accelerator cancel the warning however sudden braking at highway speeds presents an unsafe condition to drivers following behind who may not anticipate sudden braking in free-flowing traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470590June 23, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward Collision Avoidance system automatically applies brakes during normal driving situtations. This will increase the safety risk for passangers including small children, animals, the driver and other drivers and their passangers. The warning lights came on the same time the FCA applied brakes. Numerious complaints already registered suggest approved recall and repairs are required. The QX50 is overloaded with Sensory Packages, advanced technology and is being serviced by undertrained technicians as stated in previous complaints of insufficiant maintenance repairs fixing the safety issue. If we had been in an airplane instead of a car we wouldn't be here to file this notice!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466800May 31, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Was driving down the street going 55mph, not one car in front of me. The automatic breaking turns on and the car hit the brakes by itself. There was a car behind me during the first incident and it almost caused an accident. The driver thought I was brake-checking him and it caused him to have a fit of road rage. This particular incident has happened a total of 6 times. I took the car to Infiniti after the 2nd occurrence and they told me they couldn't find any issues with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466837May 31, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS
Multiple repeated problems with electrical system. Repeated crash sensor failure. This mainly happens when it is warm or sunny. The dealership has had the vehicle four times and the problem is still reoccurring. The malfunction light comes on when the car is first started or while driving. The dealership stated that none of the crash sensors work when it is lit. They have replaced the module that was diagnosed to be the problem, however there is still the same issues. They are going to replace the module again. They have replaced a module to control the wipers twice. The wipers still come on randomly when it is sunny, and the delay for the wipers does not work when it is raining. The cruise control stopped working and is throwing codes. This morning`s new warning was shift system malfunction. It's been in three times for the air-conditioner. The cooling fan was stuck on high speed until they replaced a sensor. The car was inspected and the brake pads were okay, however when the car stopped, there was a very loud pulsation. The dealership told me it needed rear brakes, which we replaced, and $600 later, they were still pulsating. After the second time taking it back, the dealer then said it was the tires which were new. We took it to a private garage, and the problem was warped, factory front rotars because they could not support the weight of the car. They were replaced with performance drilled and slotted rotars, which corrected the issue. The dealership cannot figure out the electrical issues, so they keep replacing the same parts and returning it back in a dangerous state. Since the vehicle is throwing so many codes and has so many malfunctions that I feel unsafe driving it. All of these problems problems started December 2019, when the car had 8000 miles on it. It has been to two different infiniti dealerships, neither being able to fix it. We have photos of all the codes, but when we tried to upload, it failed over and over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466239May 26, 2022
SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2019 Infiniti QX50. The contact stated that after starting the vehicle and attempting to adjust the seat, the seat failed to move backward or forward. The contact stated that the seat remained seized in one position after turning the vehicle on and off. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that the driver's seat chair rail needed to be replaced. The vehicle was repaired. The contact stated that the seat failure recurred. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458034March 23, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on a clear day with no traffic in front of me or debris on the road at approximately 45 mph, a master warning light appeared on my dash with an accompanying warning signal and simultaneously the emergency braking system engaged and brought my vehicle to a sudden stop. As quickly as it started, the warning and braking ceased and left me stunned and terrified. Had I been in traffic or on a highway, I am quite certain that I would have been rear-ended. Luckily, that was not my fate yesterday but this defect is serious and dangerous. I have contacted the dealer and dealer service department. The service department informed me that they could inspect the vehicle in 4 weeks. The dealer said that there are multiple computers in the vehicle and that computers can be glichy. This vehicle has had multiple computer issues since I first leased the car starting approximately 5 months into my lease. I have received a malfunction warning on numerous occasions and have had it in for service where they told me that they inspected the vehicle and all systems seemed to be working fine even though I showed them multiple pictures of the warning. The dealer told me that I should disregard the warning and that customers complain about it often but that it just indicates that there is snow, ice or debris covering the sensors. This is not consistent with my experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454011February 25, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2019 Infiniti QX50. The contact stated while driving 60 MPH, the vehicle started to decelerate independently. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and called the dealer to make them aware of the failure. The contact was able to continue driving to his destination. The contact stated he experienced the failure for a second time a year later. The contact called the local dealer and made them aware of the failure on the second occasion. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453466February 22, 2022
POWER TRAIN, STEERING, SERVICE BRAKES
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usually due to him getting tangled up. If you own a dog than you know that he will tend to want to climb on top of you as soon as he is released from his leash, so putting the button in that position represents a pretty significant safety issue for me. I have called and reported this to Infiniti, and the agent told me I needed to fashion some sort of cover for the button, and ask my dealer if there is a software solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448996January 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 25,2021 Highway 35 San Antonio Texas Display board lights turned off for a few seconds it made a click sound and the car turned off and turned back on for a few seconds, stalling the car. The automatic break was activated and deactivated at the same time. Trying to stop the car. This is the third time since octubre 2021 that this happens. My safety and the safety of the other drives was at risk, I can’t drive this car anymore because it may cause an accident. Approximate a month ago the car stoped in the middle of Stone Oak street in San Antonio Texas. I put the car in reverse and the car started working again. I took the car to the agency I was without a car for Several days because the agency doesn’t have a car available for rent. They could not find the problem of the computer glitch. Please the maintenance records for more details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446663January 7, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving vehicle, randomly vehicle brakes are applied on their own, causing vehicle to suddenly slow down in traffic. Red warning light appears on the dash. This has occurred 6-7 times over the past 2 years. 3 of the times occurred on the interstate, causing vehicle to drop speed from 60-40 within few seconds. The other 3-4 times have occurred while driving underneath a light rail walk way and an underpass. Most recent incident was 12/25/21 on interstate. I am concerned this will contribute to a car crashing into the rear of my car. I had vehicle checked by my dealer today 1/7/22, and they were unable to duplicate the issue. They have submitted a report to Infiniti. I was unable to upload the documentation from Mike Ward Infiniti
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444616December 21, 2021
POWER TRAIN
Day 1 noted car was having issues with irregular RPM's while cruising, and spiking of rpm's during acceleration. while on hwy w/ cruise control activated, "malfunction" warning lit on screen and forward propulsion ceased. had to move car to roadside, turn off engine and turn back on. took to dealership. they inspected vehicle and indicated there were no codes in system and with checks nothing to indicate any issues. they reset computer systems. drove home noting that the issue did not seem to be resolved. Day 2 same issues. Issues with reverse (seemed car strained to reverse). Wife noted that vehicle seemed to lose power on hill and struggled to get over 25 mph even with pedal to floor. Later in day car continued to have similar issues with strange fluctuation of rpm's even while idling, high revving of engine during acceleration that caused jerkiness, and when changed to manual transmission mode, high revving in 2nd gear with no accompanying acceleration. Day 3 similar issues. Arranged to take car to shop. Day 4 on way to shop, same issues. On a moderate hill, car appeared to go into limp-home mode. After stopping and restarting car, CVT Malfunction warning light came on. Note I've had this car 8 months and it has only 16,000 (about 10k since purchase).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444266December 18, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
After multiple related incidents, I am compelled to make a report. My car just displayed red and white flashing indicators on the dash and automatically screeched to a halt, completely out of my control, in the middle of a busy intersection. Because the road was damp from rain, my car actually skidded. I was not going to hit anything, there was no car or object in front of me. I was driving at about 30 MPH. This has happened repeatedly in parking garages and other low-light scenarios. I have brought the car to the dealer and gotten no answers. At this point I am terrified to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444171December 17, 2021
STRUCTURE:BODY, VISIBILITY/WIPER
The sunroof glass exploded while driving down the road at 45 mph. I was not near any trees, have anyone driving in front of me, nor under/by an overpass for something to fall on the roof. The car is garage kept so limited exposure to elements. Apparently, this is not an uncommon issue for the Infiniti. Sounded like a gun going off when it exploded and rained glass down the back of the car. Fortunately, I had the sunroof shield closed and was not showered by the exploding glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436098October 8, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Infiniti QX50. The contact stated while driving 40 MPH and making a right turn, the vehicle shifted into neutral independently and there was a grinding sound coming from the vehicle. The contact shifted the gear shifter back into drive to resume normal driving. The contact stated that the failure was experienced twice. The vehicle was taken to the dealer. The dealer test drove the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428792August 12, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Picked up the car on 5/25, on 6/4 sitting at a red light, forward collision warning and lane assist malfunctions showed up on dashboard. Called Faulkner willow grove where my company leased the car, the set up an appt on 6/17. the next day, 6/18 both malfunctions came back, I called and said I don't have time out of my day to drive back and forth for you to not fix my car, he told me to go somewhere else and found Holman Infiniti, they scheduled me on 6/25, they found I needed a new camera but the part was on a national backorder no eta. on 7/6 my car auto breaked with nothing in the way on a clear sunny day, called Holman they told me this happens all the time just accelerate, the engineers know its a problem, there's not current fix and you can't turn it off and he told me to call customer assurance to open a claim which I did, on 7/7 customer assurance called me back assigned me a case manager, on 7/8 Holman told me my camera part was in stock, scheduled an appt on 7/15, on 7/18 the forward collision sensor blinked the entire drive home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426659July 27, 2021
UNKNOWN OR OTHER
there was a problem with safety recall a week after I took the vehicle test! I went to the dealer in Las Vegas many times, but they didn't find the mistake, they told me that the car was in order! There are no warning lights on the dashboard! Everything seems fine, but I don't know why he still writes it safety recall, don't clear this and why no one can clear this and help me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425711July 20, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Infiniti QX50. The contact stated while driving 65 mph, the moon roof glass shattered without impact. The moon roof shards fell inside the vehicle onto the driver however, there was no injury sustained. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the moon roof needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 47,110.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425539July 19, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Display / Navigation screen does not always light up. Some time it works when you start the car. Other times it tries for a awhile be fore it starts to work. When it lights up everything from what I can tell works normally. When it does not light up. The AC works by its self, but you can not turn it off or adjust it. The warning sensors work, but Camera does not work. Radio does not work. Because we do not live close to an Infiniti dealer. I took it to a North Strand Nissan dealer 2592 Highway 9 Little River, SC 29566 phone 843-390-7777. They performed a diagnosis and found internal failure in the system. They told us they would need to start with replacing radio unit and then check further at a cost of $6,500. Yet when they moved the car outside to park it everything worked for them. And when we picked up the car everything work until we turned it off. We just drove it 10 hours on a trip. Sometimes it worked when starting up the car. Other times it took an hour or so for it to work. The safety problems is when the screen flashes trying to start at night. It is distracting. Also backup camera does not work if the screen does not light up. Car has 39,000 miles on it Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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