Infiniti Q50 Complaints

514 consumer complaints on file.

#11467184June 2, 2022
AIR BAGS
The contact owns a 2015 Infiniti Q50. The contact stated while driving 20 MPH, the vehicle struck a sewer drain cover and the front driver’s side air bag deployed and the driver’s and passenger’s front seatbelts locked as needed to secure the occupants. The local dealer was contacted and the contact was informed that the vehicle needed to be diagnosed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the vehicle had to be repaired out of pocket. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465725May 23, 2022
SEATS
Passenger front seat shakes/vibrates even at lower speeds and it makes lots of noise. Tires were checked and has nothing to do with tires. I actually googled issue on my model and there are tons of posts with this exact issue. I have an appointment for dealership to look at issue in the next couple of weeks. My concern is that other consumers who have had issue that I’ve read about online had not had the problem rendered. It was not considered part of warranty. I’m my opinion, it should because it’s an obvious defect. I should not have to pay out of pocket to have this corrected if it’s defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463869May 9, 2022
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2014 Infiniti Q50. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 10 MPH. The contact depressed the accelerator and observed that the RPMS was elevated however, the vehicle failed to respond. The contact pulled off the road into a parking lot and turned off the vehicle. The contact stated that when she restarted the vehicle, the vehicle jerked while driving and failed to exceed 20 MPH. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the valve body assembly needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463356May 4, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking system activates when approaching a railroad crossing downhill (no train, signals, or warnings visible) and brings the vehicle to a complete stop. I could be rear-ended if a following vehicle were too close behind me. Dealer has been advised of problem but had no explanation or interest in pursuing issue. No one has inspected the vehicle for this issue. No warnings prior to brakes activating. Date below is most recent incident. It first occurred when car was new in 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462148April 25, 2022
POWER TRAIN
The vehicle would not shift above 3rd gear. I was driving down interstate and got off the exit and the shifting acted up. We were able to get home but this is clearly an issue that NHTSA has identified and this should be a recall. I have copied the link below. https://static.nhtsa.gov/odi/tsbs/2019/MC-10168892-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460778April 14, 2022
POWER TRAIN
Valve body completely went out. This happens on most Infiniti’s per my transmissions specialist I took it to. He suggested I contact you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460324April 10, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I purchased a new 2021 Infiniti Q50 from Infiniti of Cool Springs on September 28, 2020. There was an incident on January 13, 2022 due to a manufacturer defect that caused my car to accelerate on it’s own. I was parked at a car wash to vacuum my vehicle. I had my foot on the brake to move the gear shift into park when my car rapidly accelerated which caused me to crash through a metal fence that separated the car wash from the adjacent property. I have an added safety feature on my vehicle to prevent a forward collision with emergency breaking that also didn’t implement. There wasn’t any warnings, indications or symptoms beforehand. I had my Infiniti for 16 months with only 20,766 miles on it at the time of the incident. This malfunction could present a serious public safety issue. I or someone else could have been seriously injured in a different scenario. It was fortunate that I was stopped and no one was in front of the car. Nissan issued a recall on April 3, 2021 for the problem of rapid acceleration. The dealership without my knowledge completed the recall on my vehicle on April 1, 2021 which evidently didn’t fix the problem. Nissan and the dealership have been and are therefore aware of the problem. Infiniti Consumer Affairs nor the dealership want to assume any responsibility for the malfunction. An inspection has not been performed yet. Infiniti Consumer Affairs requires me to assume responsibility for the cost of a rental during the 6 - 8 week inspection of my vehicle along with the cost of any storage fees. The vehicle can be inspected at Infiniti of Cool Springs. It’s been there since the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459211April 1, 2022
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457285March 18, 2022
AIR BAGS
The contact owns a 2015 Infiniti Q50. The contact stated that while operating the vehicle, the airbag warning lights would remain illuminated while a front passenger was seated in the vehicle. The front passenger’s side air bag system message would indicate that the system was turned off. The vehicle was taken to the local dealer who serviced the failure under NHTSA Campaign Number: 16V244000 (Air Bags) however, the failure recurred days later. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455602March 7, 2022
SEATS
My drivers seat just stopped moving back and forward it got stuck in the back position while I was driving as I was adjusting the seat no warnings of any sort I took it back to the dealership I was told its a known issue but Infiniti has yet to recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455025March 3, 2022
STEERING, UNKNOWN OR OTHER
My steering wheel heater used to work normally, meaning an acceptable temperature, and divided evenly through my steering wheel. It is now only getting SUPER hot, to where I cannot even hold it, on the bottom left part of the steering wheel. The rest of the steering wheel is cool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452378February 17, 2022
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
My Car Suddenly Stopped In The Middle Of The Road With A Check Engine Light. I Have a P0720 & P0500 Codes Indicating A Vehicle Speed Sensor & Output Speed Sensor Failed While Operating . This Cause My Transmission To Fail And Not Shifting. I Am On My Way To The Dealer Now . Hopefully Infiniti Will Do The Right Thing And Fix It . At 56,000 Miles A Transmission Should Not Fail . Unexpectedly Almost Causing A Car Collision . No Prior Warning Was Provided By The Car . The Car Just Suddenly Failed . This Is A Very Serious Safety Concern .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451578February 11, 2022
STEERING, ELECTRICAL SYSTEM
It seem as the chassis control system continues to fail even after I had the entire system replaced at Austin Infiniti. It seem as it is electrical that doesn't occur all the time but occurs randomly even while driving. It make the steering lock up after a stiff pull at random times then cause all the other system to act up such as the collision or lane departure. It states error code chassis control system and Infiniti each time after taking it back for a warranty job they decline after having footage that I take when the error occurs with my steering wheel in a different angle for forward driving. This is why I am writing this if it can resolve others who have ran into this occurrences when Austin Infiniti has told me they have ran into this before for another customer but luckily they car was under the manufacturer warranty and mine carshield. Will be dropping off again in March for my appointment since it seem to be coming on more often hoping the warranty company can inspect the error this time to repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451597February 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
I have 3 issues with the car. The braking issue presented itself last in time but is most important relative to safety. Around mid January 2022, my car, while I was driving, and without any notice, began to decelerate/brake for no reason. My car is equipped with front driver assist but there were no cars, hazards, in front of me. It was a clear, dry day and the car was warm. It was momentary and fortunately no one was behind me. The car beeped, but there was no other warning. The second time this same event happened, however, the accelerator pushed back against my foot. Again, no one was in front of me and it was a clear, dry day. The third time this happened, the car beeped and what I know now is the cruise control indicator, appeared on the display. I did not touch the cruise control to activate. The other two issues were that both display screens were blacking out and rebooting while driving, for no apparent reason. The other issue is with the Sirius XM satellite, which is not functioning properly. I have informed Sirius XM of this issue as well. Given all of these issues, possibly all electrical, I contacted my local Infiniti dealer to assess, with special concern for the random braking issue. The car was assessed and they could not duplicate any problems. They mentioned that perhaps if they had more time they may be able to duplicate the problems. The following Monday, I took the car to the dealership and left it overnight for assessment. I was called the next day and advised that they could not duplicate the issues. The dealership returned the car without making any repairs, diagnoses, or being to able to duplicate problems. Since the car has been returned to me, it has continued to have problems. The braking issue has happened twice since, with one time involving the accelerator pushing back. The screen has blacked out and gone into parking mode, while I was driving. I have contacted Infiniti corporate to advise of problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447136January 12, 2022
VEHICLE SPEED CONTROL
When on the highway my transmission slipped then went out and wouldn’t accelerate, without any warning or sign of trouble beforehand. I scrambled to pull over and it started to accelerate again. It struggled to shift in 1st gear and second but despite going over 40 mph it would not shift to third gear. I could feel it slipping/sputtering when letting up on the accelerator and jerk when I press on the brakes. The engine will continue to rev high at lower speed. My check engine light came on and gave two codes, P0720 and P0500. I took this to my mechanic and he advised the valve body that houses the AT speed sensor be replaced and I likely need a new transmission. On a forum for Q50s another Infiniti owner said a dealer parts manager told them that Infiniti was aware there was a problem, and that the valve body was hard to come by and part of the delay was due to them redesigning the part to assure it didn't happen again. They suggested filing a case with Infiniti in case they were to issue some type of recall or TSB. He said out of the 750+ parts that were on backorder, his was #130 in line, and it still took over 2 months to receive. IF this is a known issue it is dangerous and should be addressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444229December 18, 2021
POWER TRAIN
While vehicle is in “D” drive move the car would jerk likes its trying to shift/switch gears and jerk hard. It sounds like the issue would involve the transmission. Another occasion happened when I came to a complete stop, & then pressed on the gas, and the car jerks again then started to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444247December 18, 2021
STEERING
On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warranty because it was supposedly a reliable vehicle, based on my prior history/ownership of a 2006 G50. I made timely payments for 5 years, performed all of the required maintenance, and took my car in for all of the Infiniti “recalls.” After the ability to turn failed, I took the vehicle to Bommarito Infiniti for a diagnostic and routine oil change. The steering diagnostic found 3 leaks on the steering rack and pinion., (no oil was visible on the ground). I did not have any warning lights for low steering fluid or service required indicators, but the dealership stated the power steering fluid was low. I contacted Infiniti Consumer Affairs department for review of the faulty part, considering that I had less than 23k miles on the vehicle. Stewart at Infiniti Consumer Affairs stated that the claim for repair assistance was denied due to the vehicle being out of warranty and the "lack of service history" with Bommarito Infiniti. When I questioned him about defining/explaining what he meant by the lack of history, he could not explain his statement. He placed me on hold, and then returned only to reiterate his previous statement. I then informed him and verified with the dealership that I did not deny any required repair or service that was recommended/required. The dealership also stated that the rack and pinion that was installed on my Q50 had to be a faulty part because this is the 1st time that a 2016 Q50 with less than 36k miles has ever needed this part replaced. This is a safety issue and a crash waiting to happen!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444121December 17, 2021
BACK OVER PREVENTION
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced NHTSA Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443759December 14, 2021
SERVICE BRAKES
The contact owns a 2017 Infiniti Q50. The contact stated while driving at various speeds, the vehicle would shudder while the brake pedal was depressed. The contact stated no warning lights was illuminated. The vehicle was not taken to a local mechanic to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443593December 13, 2021
STEERING
The contact owns a 2014 Infiniti Q50. The contact stated while driving at various speeds, the chassis control system warning message was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V430000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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