Infiniti Q50 Service Bulletins (2020)

127 manufacturer communications on file.

• April 13, 2026•Document ID: 11031720

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  ITB09-063C

  Date Added:

  April 29, 2026

  Manufacturer:

  INFINITI

  Summary

  CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

  Associated Products (240)

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• February 20, 2025•Document ID: 11014469

  Service Bulletin/Repair Instructions
  FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING; ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB23-023A

  Date Added:

  February 25, 2025

  Manufacturer:

  INFINITI

  Summary

  AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following:  The ICC stopped working while driving,  The AEB/FEB warning light is ON, or turned ON, while driving (Figure 1),  The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND  DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual

  Associated Products (50)

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• February 4, 2025•Document ID: 11014066

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  ITB22-038D

  Date Added:

  February 10, 2025

  Manufacturer:

  INFINITI

  Summary

  TURBOCHARGER REPLACEMENT PROCEDURE APPLIED ENGINES: VR30DDTT IF YOU CONFIRM One or both turbochargers require replacement. ACTION 1. Replace the affected turbocharger(s).  Refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. 2. Refer to step 212 in the SERVICE PROCEDURE to confirm if the ECM needs to be reprogrammed.  2016-2024 Q50 and 2017-2021 Q60 will require ECM reprogramming at the end of this SERVICE PROCEDURE. 3. If the ECM part number is in Table A (page 61 and 63), reprogram the ECM. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

  Associated Products (15)

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• September 19, 2024•Document ID: 11009064

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  ITB19-024D

  Date Added:

  October 22, 2024

  Manufacturer:

  INFINITI

  Summary

  DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D

  Associated Products (60)

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• August 15, 2024•Document ID: 11006966

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB22-020B

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the TCU must be reset to re-enable the automatic collision notification function. Some models will store DTC B2E1B-97 for “Automatic eCAll locked” as “CURRENT” when this function is disabled. This bulletin describes how to reset the TCU after an automatic collision notification has been performed. For models with B2E1B-97 for “Automatic eCAll locked” set as “CURRENT”, complete the SERVICE PROCEDURE starting on page 2, and then erase DTCs after confirming the TCU condition is “UNLOCK”.

  Associated Products (19)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX802012 Infiniti EX35
  Associated Documents

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• August 15, 2024•Document ID: 11006964

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB22-017B

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “Internal battery” to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs are present in the TCU, perform the SERVICE PROCEDURE starting on page 2. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (24)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX602024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX602023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX80+ 4 more
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• August 15, 2024•Document ID: 11006962

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB19-042E

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read and save the configuration. 3. Replace the AV control unit. 4. Reprogram the AV control unit. 5. Configure the AV control unit. 6. Write the VIN to the AV control unit. IMPORTANT: Procedures 4-6 above must be performed in the order shown below. ORDER OF COMPLETION REPROGRAM AV Control Unit CONFIGURE AV Control Unit WRITE VIN to AV Control Unit Infiniti

  Associated Products (18)

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  Associated Documents

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• August 15, 2024•Document ID: 11006961

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB19-029E

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT:  If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242.  See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES.  An Order of Completion table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced.  A CHECK-OFF SHEET has been provided on page 16. Print and check off steps as they are completed. Staple the completed CHECK-OFF SHEET to the repair order.

  Associated Products (24)

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• July 22, 2024•Document ID: 11006990

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB23-015A

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN THE IVC APPLIED VEHICLES: 2020-2024 Q50 (V37) 2020-2022 Q60 (CV37) 2020-2024 QX80 (Z62) SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the Nissan Data Center to provide various security and convenience services. When diagnosing DTC B2E1B-06 for “AUTOMATIC ECALL” on an APPLIED VEHICLE:  If DTC B2E1B-06 is not “CRNT” in the IVC, do not replace the TCU. Erase the DTC. No further steps are needed.  If DTC B2E1B-06 is “CRNT” in the IVC, replace the TCU. o Refer to the ESM: REPAIR > DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page.DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN THE IVC APPLIED VEHICLES: 2020-2024 Q50 (V37) 2020-2022 Q60 (CV37) 2020-2024 QX80 (Z62) SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the Nissan Data Center to provide various security and convenience services. When diagnosing DTC B2E1B-06 for “AUTOMATIC ECALL” on an APPLIED VEHICLE:  If DTC B2E1B-06 is not “CRNT” in the IVC, do not replace the TCU. Erase the DTC. No further steps are needed.  If DTC B2E1B-06 is “CRNT” in the IVC, replace the TCU. o Refer to the ESM: REPAIR > DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Please discard previous versions of this bulletin.

  Associated Products (13)

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• May 21, 2024•Document ID: 11004954

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB17-060C

  Date Added:

  July 19, 2024

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

  Associated Products (18)

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  Associated Documents

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• May 20, 2024•Document ID: 11002539

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB13-052E

  Date Added:

  June 28, 2024

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

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• May 20, 2024•Document ID: 11002537

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB13-006D

  Date Added:

  June 28, 2024

  Manufacturer:

  INFINITI

  Summary

  CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

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• May 20, 2024•Document ID: 11001653

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB10-029C

  Date Added:

  June 14, 2024

  Manufacturer:

  INFINITI

  Summary

  CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

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• April 30, 2024•Document ID: 11001182

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  ITB17-009H

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

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• April 30, 2024•Document ID: 11001179

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  ITB13-007I

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (221)

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• April 29, 2024•Document ID: 11001177

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  ITB09-039K

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (221)

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• April 13, 2024•Document ID: 11001187

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

  Mfr Comm. #:

  ITB19-013E

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (50)

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• February 22, 2024•Document ID: 10251530

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB23-010E

  Date Added:

  March 8, 2024

  Manufacturer:

  INFINITI

  Summary

  SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of ITB23-010.

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• January 29, 2024•Document ID: 10249896

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB23-009A

  Date Added:

  February 8, 2024

  Manufacturer:

  INFINITI

  Summary

  INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (13)

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• January 29, 2024•Document ID: 10249893

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB22-014B

  Date Added:

  February 8, 2024

  Manufacturer:

  INFINITI

  Summary

  ENABLING WIRELESS APPLE CARPLAY® FEATURES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (6)

  2021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502020 Infiniti Q502020 Infiniti Q602020 Infiniti QX50
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