Infiniti Q45 Complaints

228 consumer complaints on file.

#10111384February 11, 2005
AIR BAGS:FRONTAL
WHILE DRIVING AT 35 MPH THE VEHICLE COLLIDED INTO ANOTHER VEHICLE. THE DUAL AIRBAGS DID NOT DEPLOY. THE DRIVER SUSTAINED SPINAL INJURIES AND THE PASSENGER SUSTAINED CHEST AND BACK INJURIES. THE VEHICLE WAS CONSIDERED TOTAL LOSS. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10110831December 21, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
THE CONSUMER BELIEVES THAT THE LASER CONTROLLED CRUISE CONTROL COULD BE A POTENTIAL SAFETY ISSUE TO AN UNWARY DRIVER. *NM THE SYSTEM DOES NOT WORK IN THE RAIN OR WHEN DRIVING INTO THE SUN AT SUNSET. THE SYSTEM ACTIVATES THE BRAKES WHILE PASSING OTHER VEHICLE AND THERE IS NO AUDIBLE ACKNOWLEDGEMET WHEN THE SYSTEM SLOW DOWN FOR A SLOWER VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102680December 11, 2004
ELECTRICAL SYSTEM
VEHICLE EXPERIENCES A TOTAL ELECTRICAL SHUTDOWN. FIRST OCCASION WAS AFTER A 6 HOUR DRIVE AND SHUT DOWN IN THE PARKING LOT. VEHICLE WAS TRANSPORTED 100 MILES TO NEAREST INFINITY DEALERSHIP, ALTERNATOR CHECKED OUT, RECHARGED THE BATTERY AND RETURNED THE VEHICLE. SECOND EXPERIENCE OCCURRED 1 MONTH LATER WHILE DRIVING THE VEHICLE AGAIN EXPERIENCED TOTAL SHUTDOWN, ALL LIGHTS ON DASH CAME ON, ENGINE SHUTDOWN. VEHICLE TOWED TO INFINITY DEALERSHIP, REPLACED ALTERNATOR AND BATTERY, AS OF THIS DATE CONTINUING TO SEARCH FOR CAUSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095490September 28, 2004
CHILD SEAT:TETHER: STRAP/WEBBING
CHILD SAFETY SEAT FAILURE, HARNESS ADJUSTER FAILS TO PROPERLY TIGHTEN. *BF *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078286June 15, 2004
SUSPENSION
VEHICLE VIBRATES AT SPEEDS STARTING AT 50 MPH THROUGH 80 MPH. VIBRATION CAN BE FELT THROUGHOUT CABIN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076052June 10, 2004
ENGINE AND ENGINE COOLING
THE CONSUMER WAS INFORMED BY THE INFINITY CSR THAT BASED ON THEIR RECORDS, THE CRANK POSITION SENSOR WELD RECALL 03V455000 WASN'T PERFORMED. PRIOR TO CONTACTING THE MANUFACTURER, THE CONSUMER HAD TAKEN THE VEHICLE TO THE DEALERSHIP TO HAVE THE RECALL BREPAIRSPERFORMED AND WAS TOLD WHEN THEY PICKED THE VEHICLE THAT THE RECALL WAS DONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075068June 9, 2004
SUSPENSION
CAR VIBRATES DURING 50 - 80 MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068692June 4, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER AND THE DEALERSHIP NOTICED THAT ENGINE WAS CONSUMING 2 AND A HALF QUARTS OF OIL EVERY 4400 MILES. ALSO, VEHICLE HAD BRAKE ROTORS PROBLEMS. *AK WHEN THE SECOND OIL CONSUMPTION TEST WAS DONE FOR 33000 MILES THE VEHICLE USED ONE AND A HALF QUARTS OF OIL. HEAVY BLUE SMOKE EMITS FROM THE EXHAUST PIPE DURING INITIAL START UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074484May 29, 2004
AIR BAGS
I AM CONCERNED ABOUT THE PASSIVE RESTRAINTS(AIR BAGS) THAT WERE USED IN THE 1991, INFINITI, Q45. AFTER DOING SOME RESEARCH I HAVE DISCOVERED THAT IN NUMEROUS ACCIDENTS THE AIR BAG FAILED TO DEPLOY, AND INJURIES RESULTED. ADDITIONALLY, I HAVE UNCOVERED THAT INFINITI IS AWARE OF THE PROBLEM, YET A RECALL WAS NEVER ISSUED. IN INFINITI'S OWE IN HOUSE BULLETINS IT IS LISTED THAT THERE IS A PROBLEM WITH THE "CRASH ZONE SENSOR." ALSO REFERENCE IS MADE REGARDING A "PINS IN CONNECTOR FOR BETTER CONTACT" AND THE AIR BAG HARNESS. WHY HASN'T A RECALL BEEN ISSUED? FORTUNATELY I HAVE NOT BEEN INVOLVED IN AN ACCIDENT IN THE THIRTEEN YEARS THAT I HAVE OWED MY 1991 INFINITI Q45. HOWEVER, NOW I AM NOW WORRIED. SINCE I HAVE NOT PERSONAL EXPERIENCED THIS PROBLEM AND YOU HAVE A REQUIRED FIELD I HAVE USED THE DATE MY CAR WENT INTO ACTIVE SERVICE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072768May 17, 2004
STEERING:RACK AND PINION
RACK AND PINION STEERING FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072769May 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068052April 29, 2004
ELECTRICAL SYSTEM
A FEW WEEKS AFTER PURCHASE OF MY 2002 INFINITI Q45 (UNDER 4000 MILES)DURING AN EXTENDED ROAD TRIP, I LOST ALL CONTROLS ON MY A/C AND AUDIO SYSTEMS.IN A SEPARATE INCIDENT, I ALSO LOST CONTROL OF MY CRUISE CONTROL SYSTEM. AFTER STOPPING AND RESTARTING THE CAR, THE SYSTEMS WERE RE- ACTIVATED. WITH THE EXTENSIVE COMPUTERIZED SYSTEMS ON THIS CAR, THIS COULD HAVE BEEN A MUCH MORE SERIOUS PROBLEM! I REPORTED THIS PROBLEM TO MY DEALER BUT THEY WERE NOT ABLE TO REPLICATE THE PROBLEM. ON ANOTHER LONG TRIP,A FEW THOUSAND MILES LATER,BOTH PROBLEMS REOCCURRED. THIS TIME MY DEALER ASKED TO KEEP THE CAR FOR SEVERAL DAYS DURING WHICH TIME THE SITUATION DID REPLICATE. THE TECHNICIANS TRACED THE PROBLEM TO A DEFECTIVE RADIO(?) WHICH THEY REPLACED. LESS THAN 100 HUNDRED MILES LATER ON A HIWAY TRIP, BOTH CONDITIONS REOCCURRED.THE CAR IS BACK IN THE SHOP!I HAVE ALERTED INFINITI CONSUMER AFFAIRS FOR THE SECOND TIME OF THIS PROBLEM . THEY ARE SAYING THEY CAN'T FIX IT, IF THEY CAN'T FIND THE PROBLEM!HELLO!!!ANY ADVICE WOULD BE APPRECIATED. I CERTAINLY DO NOT FEEL SAFE DRIVING THIS CAR. WHAT CAN HAPPEN NEXT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067602April 21, 2004
SEATS:FRONT ASSEMBLY:RECLINER
MY "2002" INFINITI AUTOMOBILE MODEL Q45 WAS REAR ENDED BY ANOTHER AUTO WHILE TRAVELING THROUGH AN INTERSTATE CONSTRUCTION ZONE. MY CAR WAS MOVING AT THE TIME AND I WAS DRIVING. THE FORCE OF THE COLLISION BROKE EITHER MY SEAT BACK OR ITS ELECTRIC OPERATING ASSEMBLY TO THE EXTENT THAT THE SEAT BACK COLLAPSED REARWARD AND AS A RESULT I WAS BARELY ABLE TO REACH THE BRAKE PEDAL IN ORDER TO BRING THE CAR UNDER CONTROL AND STOP. THIS COULD HAVE MADE WHAT TURNED OUT TO BE MAJOR ACCIDENT A CATASTROPHIC ONE SIMPLY BECAUSE OF AN INFERIOR DESIGNED SEAT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10062666March 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY, POWER TRAIN:AUTOMATIC TRANSMISSION
EXTREME PROBLEMS WITH FUEL SYSTEMS AND/OR TRANSMISSION.... TRANS JUST SERVICED IN OCTOBER OF 2003. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060777March 9, 2004
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
LOW TIRE PRESSURE WARNING LIGHT CAME ON ALONG WITH LCD INFORMATION THAT VEHICLE NEEDED TO BE TAKEN TO DEALER FOR SERVICE; SOMETHING WAS WRONG WITH THE REMOTE TIRE PRESSURE-SENSING SYSTEM. IT TOOK TWO TRIPS TO THE DEALERSHIP, A TOTAL OF FIVE DAYS, AND A LOT OF TIME WITH THE MECHANIC EITHER ONLINE OR ON THE TELEPHONE WITH AN INFINIT "HOT LINE" ELECTICAL SPECIALIST TO DIAGNOSE THE PROBLEM: ONE DEFECTIVE TIRE PRESSURE SENSING GAUGE. TROUBLE IS, THE SAME THING HAD HAPPENED APPROXIMATELY ONE YEAR AGO, WHEN THE VEHICLE WAS ONLY ABOUT TWO MONTHS OLD. AT THAT TIME, THE DEALERSHIP WAS ABLE TO DIAGNOSE THE PROBLEM AND SIMPLY REPLACED A TIRE PRESSURE GAUGE. PROBLEM SOLVED. WHY, WITH THIS CAR'S PREVIOUS HISTORY, DID IT TAKE FIVE DAYS AND SEVERAL MINDS WORKING TOGETHER TO DETERMINE THAT MY CAR WAS SUFFERING FROM THE EXACT SAME PROBLEM AS A YEAR EARLIER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057615February 5, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE VEHICLE WOULD REV EXTREMELY HIGH WHEN THE GAS PEDAL WAS PRESSED. THIS VEHICLE HAD A RECALL FOR A DEFECTIVE ALTERNATOR, BUT THE RECALL EXPIRED. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM( RECALL NO. #02V171000 DAMAGED ALTERNATOR). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055511January 21, 2004
EXTERIOR LIGHTING:HEADLIGHTS
VEHICLE UNSAFE TO DRIVE AT NIGHT BECAUSE OF THE SHORT RANGE THAT THE NORMAL HEADLIGHTS ILLUMINATE. *PH (NAR) TRANSFERED TO RULEMAKING *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057521January 16, 2004
EXTERIOR LIGHTING:HEADLIGHTS
VEHICLE UNSAFE TO DRIVE AT NIGHT DUE TO THE SHORT DISTANCE THAT THE HEADLIGHTS ILLUMINATE. *PH THE CONSUMER REQUESTED THAT THE DEALER ADJUST THE HEADLIGHTS BUT WAS TOLD THAT THEY COULD NOT BE ADJUSTED. THE CONSUMER CONTACTED THE MANUFACTURER WHO INDICATED THAT THE CAR MEETS GOVERNMENT SPECIFICATIONS WHICH WERE ENFORCED AT THE TIME OF PRODUCTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030195September 2, 2003
AIR BAGS, SEAT BELTS
THE CONSUMERS WIFE SUDDENLY SAW THE AIR BAG LIGHT BLINKING, FOLLOWED BY THE BLINKING OF THE SEAT BELT LIGHT, THEN NOTICED SMOKE COMING FROM THE HOUSING OF THE SEAT BELT. THE DEALER WAS CONTACTED AND THEY STATED THE VEHICLE WAS OUT OF WARRANTY. *AK THE SEAT BELT TIGHTENED AFTER THE BLAST AND KNOCKED THE WIND OUT OF THE CONSUMERS DAUGHTER IN THE PASSENGER SEAT. THE DEALER REFUSED TO CORRECT THE SAFETY HAZARD. *SCC THE DEALER INFORMED THE CONSUMER THE VEHICLE NEEDED A BRAKE JOB. WHEN THE VEHICLE WAS TAKEN TO HIS LOCAL MECHANIC, THE MECHANIC STATED IT WAS UNWARRANTED. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034137August 18, 2003
WHEELS
DEALERSHIP DOESN'T HAVE THE REPLACEMENT WHEELS FOR THE ALLOY WHEEL RECALL 03 V 098 000. CONSUMER HAS BEEN WAITING FOR 2 MONTHS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti Q45