Infiniti JX35 Complaints

281 consumer complaints on file.

#10537805August 28, 2013
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE PASSENGER SIDE AIRBAG DOES NOT OPERATE WHEN MY WIFE SITS IN THE SEAT. ACCORDING TO FEDERAL REGULATIONS, AN AIRBAG MUST BE OPERATIONAL FOR WOMAN WHO WEIGH 110 LBS. MY WIFE WEIGHS APPROXIMATELY 118 POUNDS AND IS 5 FEET 4 INCHES. I TOOK THE CAR TO THE DEALER ON NUMEROUS OCCASSIONS. THEY "ZERO-POINT" BALANCED THE SEAT BUT IT STILL DID NOT DETECT THAT MY WIFE WAS SITTING IN THE SEAT. WE TOOK A RIDE WITH THE SERVICE MANAGER OF THE DEALERSHIP WHO OBSERVED THE PROBLEM AND AGREED THAT THE CAR WAS DEFECTIVE. I HAVE NUMEROUS VIDEOS ALSO DOCUMENTING THE PROBLEM. HE ALSO INDICATED THAT HE CONTACTED THE INFINITI HOME SERVICE OFFICE WHO STATED THAT THEY DID NOT HAVE A FIX FOR THE PROBLEM. INTERESTINGLY, WE TESTED SEVERAL JX35'S ALL HAD THE SAME PROBLEM. WE ALSO TESTED THE NEW INFINTI SEDAN WHICH ALSO HAD THE SAME PROBLEM. LASTLY, WE TESTED THE QX56 AND IT WORKED PERFECTLY. THE SERVICE MANAGER TOLD US THAT THEY MOVED THE SENSORS IN THE SEAT FOR THE JX35 AND THAT IS CAUSING THE PROBLEM. I SHOULD NOTE THAT WE ALSO TESTED A MERCEDES, LEXUS, CADILLAC AND BMW AND ALL OF THESE VEHICLES REGISTERED THAT MY WIFE WAS IN THE PASSENGER SEAT AND THE AIRBAG WAS OPERATIONAL. THE DEALER TOLD ME TO CONTACT INFINITI DIRECTLY BECAUSE THERE WAS NOTHING THEY COULD DO. INFINITI CUSTOMER SERVICE BASICALLY IGNORED MY CLAIM DESPITE THE FACT THAT THE DEALER CALLED THEM ON MY BEHALF AND CONFIRMED THE DEFECT. FROM REVIEWING OTHER COMPLAINTS IT IS CLEAR THAT INFINIT HAS A DISGN DEFECT CONCERNING THE SENSORS FOR THEIR PASSENGER SIDE AIRBAG. HOWEVER, AT THIS TIME THEY ARE SIMPLY IGNORING THIS ISSUE. I HOPE THAT THIS COMPLAINT WILL HELP SAVE A PERSONS LIFE AS INFINIT DOES NOT SEEM TO CARE ABOUR SAFETY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534715August 11, 2013
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDENTIFYING THIS AS A MANUFACTURING DEFECT AND IMPACTING JX35 VEHICLES MANUFACTURED ON OR BEFORE MARCH 26, 2013. UNFORTUNATELY, THE REPAIRS REQUIRED ON THIS BRAND NEW LUXURY VEHICLE ARE EXTENSIVE AND INVOLVED MAJOR WORK TO THE POWER TRAIN (SEE DETAILED REPORT BELOW). NISSAN/INFINITI HAD TO KNOW ABOUT THIS ISSUE ON OR BEFORE MARCH 26TH SINCE THAT IS WHEN THEY OFFICIALLY CHANGED OUT THE PART(S) ON THE ASSEMBLY LINE WHICH IS WELL BEFORE THEY SOLD ME THIS VEHICLE WITH (KNOWN) MAJOR DEFECTS CAUSING IT TO BE HIGHLY UNSAFE TO OPERATE. VEHICLE DETAILS VIN #:[XXX] PURCHASE DATE: JUNE 9TH 2013 PURCHASE LOCATION: INFINITY OF NORTH SCOTTSDALE 2013 INFINITI JX35 POWER TRAIN ISSUES DESCRIPTION: 03700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER TECHNICAL SERVICE BULLETIN NO: ITB-13-020 DATE OF BULLETIN: 07/12/2013 IMPACTS: JX35 MANUFACTURED ON OR BEFORE MARCH 26, 2013 SUMMARY DESCRIPTION: INFINITI: MAY BE SHUDDER FROM THE TORQUE CONVERTER AT 18-35 MPH . *KB YPDATED 7/22/13. *PE VEHICLE REPAIR LOCATION COULTER INFINITY 6225 EAST TEST DRIVE MESA, AZ 85206 VEHICLE DROP OFF DATE: 7/22/2013 PICKUP DATE: VEHICLE REPAIRED AND PICKED UP AS OF 8/7/2013 MAJOR WORK COMPLETED: - REPLACED TORQUE CONVERTER ASSEMBLY UNIT (REQUIRES SEPARATING TRANSMISSION FROM ENGINE) - REPLACED ELECTRIC POWER STEERING UNIT - REPLACED OTHER PARTS INCLUDING: NS-3 CVT TRANSMISSION, NISSAN LONG LIVE, GAUGE OIL LEVEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533270August 2, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED DUE TO AN EMPTY FUEL TANK. THE FUEL GAUGE READING WAS INACCURATE AND DISPLAYED THAT THERE WAS FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND AN UNKNOWN PART THAT WAS RELATED TO THE FUEL GAUGE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525739July 19, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN DRIVING ON ANY CEMENT ROAD SURFACE AT 60 MPH OR MORE, THE FRONT END OF THE VEHICLE WOULD SHAKE ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AFTER SPEAKING WITH THE MANUFACTURER, THE DEALER STATED THAT THERE WAS NO FIX FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 8,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524900July 15, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT WAS OCCUPIED WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS MODIFIED TO MAKE IT MORE SENSITIVE TO WEIGHT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V069000 (AIR BAGS). THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521722June 25, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PRIOR TO THE PURCHASE OF THE VEHICLE. THE RECALL WAS RELATED TO THE BRAKES. THE DEALER DID NOT PERFORM THE REMEDY REPAIR BEFORE THE VEHICLE WAS SOLD. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519973June 15, 2013
AIR BAGS
MOVING AT FREEWAY SPEED, WITH AN ADULT PASSENGER IN THE PASSENGER SEAT, AIRBAG LIGHT CAME ON INDICATING AIRBAG WAS NOT FUNCTIONING. I HAVE A VIDEO OF THE EVENT - LIGHT ON - AS IT HAPPENED. THIS WAS LESS THAN 48 HOURS AFTER AN INFINITI TECHNICIAN SAID THAT THE PASSENGER AIRBAG WAS OPERATING "AS INTENDED". I HAVE TAKEN THE VEHICLE IN FOR THIS PROBLEM REPEATEDLY AND HAVE EVEN SHOWN THEM THE VIDEOS TAKEN AS IT OCCURRED. UNLESS THEY INTENDED TO SELL A NEW CAR WITHOUT FUNCTIONING AIRBAG, THEY ARE COVERING UP A WIDESPREAD DEFECT OR SOMETHING. THEY REFUSE TO ADDRESS THE ISSUE, EVEN WHEN SHOWN A VIDEO OF IT HAPPENING. THEY SAID THEIR DIAGNOSTIC TOOLS SHOW IT IS OPERATING AS INTENDED BUT WILL NOT PROVIDE AN EXPLANATION AS TO WHY THE AIRBAG IS COMING ON...EVEN WHEN SHOWN THE VIDEO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519529June 12, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS 45 MPH AND CRASHED INTO A TREE. THE CONTACT, WHO WAS A PASSENGER IN THE VEHICLE, SUSTAINED A FRACTURED STERNUM DUE TO THE FRONT PASSENGER'S SIDE AIR BAG FAILING TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT OF THE AIR BAG FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10513490May 25, 2013
AIR BAGS
THE AIR BAG SENSOR ON THE PASSENGER SIDE REPEATEDLY SHOWS "AIR BAG OFF" WITH PASSENGER IN THE SEAT. DESPITE REPEATED COMPLAINTS TO PEPE INFINITI DEALERSHIP AND TO INFINITI CUSTOMER SERVICE, THE ONLY ANSWER I'M GETTING IS THAT THE CURRENT RECALL DOES NOT COVER MY VIN NUMBER. IT IS A SERIOUS ISSUE WITH POTENTIALLY FATAL CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510406May 2, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS NOT AWARE OF THE REPAIRS THAT NEEDED TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V069000 (AIR BAGS). THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 12,000. *TR UPDATED 7/1/13 *JS UPDATED 7/31/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508145April 14, 2013
AIR BAGS
PASSENGER AIRBAG SENSOR IS EXTREMELY SENSITIVE TO FRONT PASSENGER POSITION. IF INDIVIDUAL DOES NOT SIT ABSOLUTELY PERFECT, THE INDICATOR LIGHT COMES ON INDICATING THE AIRBAG IS OFF. I AM BECOMING VERY CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508187April 14, 2013
SERVICE BRAKES
I WAS TRAVELING APPROXIMATELY 45 MPH ON ROUTE 73 IN MARLTON NJ. THE BRAKES LOCKED (WITHOUT ME BRAKING) THIS SEEMED TO BE THE AUTO EMERGENCY BRAKING SYSTEM. THERE WAS NOTHING IN FRONT OF ME- NO CAR, PERSON OR OBSTACLE. THE CAR BEHIND ME NEEDED TO SWERVE TO AVOID ME. THIS IS A SERIOUS SAFETY CONCERN. THIS HAPPENED ONE OTHER TIME AND IT DIDN'T OCCUR TO ME THE SERIOUSNESS THE FIRST TIME BECAUSE I WAS REVERSING SLOWLY. AGAIN THERE WAS NO OBSTACLE AND NO REASON FOR THE CAR TO SUDDENLY BRAKE. THE DCA WAS NOT IN USE AT THE TIME EITHER. THIS IS THE SECOND SERIOUS SAFETY ISSUE I HAVE HAD WITH THIS VEHICLE. FIRST WAS THE FRONT PASSENGER AIRBAG - WOULD NOT ENGAGE WHILE AN ADULT PASSENGER WAS SEATED. THIS EVENTUALLY GOT CORRECTED AFTER 4 VISITS TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503675March 19, 2013
AIR BAGS
AIR BAG SENSOR TURNS OFF INTERMITTENTLY. IT WILL HAPPEN IN THE MIDDLE OF A DRIVE. TOOK CAR TO DEALER TO HAVE IT SERVICED. THEY TOLD ME THE SENSOR WAS RESET AND IF IT HAPPENED AGAIN THEY WOULD REPLACE IT. WHEN IT HAPPENED AGAIN ABOUT A MONTH LATER I GOT A DIFFERENT STORY. I TURNED IT IN TO THE DEALER AND LATER IN THE SAME DAY I HEARD THAT NISSAN HAD RECALLED THE AIR BAG SENSOR ON 5 MODELS, INCLUDING THE JX35. WHEN I PICKED IT UP, THE SERVICE DEPARTMENT GAVE ME THE SAME STORY, THEY RECALIBRATED THE SENSOR AND TO BRING IT BACK IF THERE WERE MORE PROBLEMS AND IT WOULD BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499446February 20, 2013
ELECTRICAL SYSTEM, STEERING
OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE ON ABOUT SEPTEMBER 4, 2012, AND WAS EXAMINED BY AN INFINITI FIELD SERVICE TECHNICIAN. FOLLOWING THIS SERVICE, WE WERE INFORMED THAT THE PROBLEM HAD BEEN FIXED. ON ABOUT FEBRUARY 13, 2013, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING AND WAS RETURNED TO THE DEALER FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498370February 16, 2013
AIR BAGS
HAVE NOTICED THAT THE PASSENGER AIR BAG OFF WARNING LIGHT COMES ON INTERMITTENTLY WITH AN ADULT PASSENGER SEATED IN THE PASSENGER SEAT. THIS SEEMS TO BE A COMMON PROBLEM WITH SEVERAL OF THE INFINITI JX35 MODELS. THIS IS A SERIOUS CONCERN AS THE AIR BAG IN NOT ARMED, PROVIDING NO PROTECTION TO THE FRONT SEAT PASSENGER. I PLAN TO TAKE THE VEHICLE TO THE DEALERSHIP ON MONDAY. SO FAR I HAVE NOT HAD A RECALL NOTICE FROM INFINITI ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498114February 14, 2013
AIR BAGS
THE PASSENGER-SIDE AIRBAG DOES NOT ALWAYS ACTIVATE WHEN THERE IS AN ADULT PASSENGER IN THAT SEAT. THE INDICATOR LIGHT COMES ON ABOUT 50-60% OF THE TIME (INDICATING THAT THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF A COLLISION) WHICH PUTS THAT PASSENGER AT A HEIGHTENED RISK FOR SERIOUS INJURY, OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497951February 12, 2013
FUEL SYSTEM, GASOLINE, AIR BAGS
MY JX35 PASSENGER AIRBAG DEACTIVATION LIGHT TURNS ON RANDOMLY. I TOOK MY AUTOMOBILE TO THE DEALER AT LEAST FOUR TIMES AND THEY COULDN'T REPRODUCE IT. I RECORDED SEVERAL VIDEOS OF THIS ISSUE WHERE MY WIFE OR EVEN MYSELF IS IN THE PASSENGER SEAT AND THE DEACTIVATION AIR BAG LIGHT TURNS ON WHILE THE CAR IS IN MOTION. A BIG SAFETY PROBLEM. ALSO EXPERIENCING A PROBLEM WITH THE CITY MPG, I OBTAINING AN AVERAGE OF 10MPG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497956February 12, 2013
FUEL/PROPULSION SYSTEM
I'M EXPERIENCING A PROBLEM WITH THE CITY MPG PERFORMANCE. I OBTAINING AN AVERAGE OF 10MPG DRIVING IN THE CITY ONLY. I TESTED ON THE HIGHWAY AND OBTAINED 20.5 MPG. AVERAGE WILL DEPEND ON THE CITY VS HIGHWAY MILES DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496595February 6, 2013
STEERING
AFTER STARTING THE ENGINE AND AFTER THE STEERING WHEEL ASSUMES ITS DRIVE POSITION, THE STEERING WHEEL WILL HAVE A MOMENT OF FREE PLAY WHERE YOU CAN FEEL THE STEERING WHEEL JUMP AND FINALLY CATCH. I HAVE MENTIONED THIS SEVERAL TIMES TO THE INFINITI DEALER SERVICE DEPT AND THEIR RESPONSE IS THAT ALL JX35'S DO THIS. I HAVE NEVER HAD ANY CAR OR INFINITI (I30 OR M35) EXHIBIT THIS LACK OF STEERING CONTROL. I HAVE NOT EXPERIENCED THIS WHILE DRIVING, ONLY ON INITIAL START-UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496349February 4, 2013
AIR BAGS
THE PASSENGER AIRBAG IS "OFF" MOST OF THE TIME THAT I HAVE A PASSENGER IN THE CAR. WHEN I TALKED TO THE DEALER AND INFINITY CONSUMER AFFAIRS, I WAS TOLD THAT THE CAR MEETS INDUSTRY STANDARDS AND THE AIRBAG SHOULD BE OFF WHEN A PASSENGER WEIGHS LESS THAN 120 POUNDS IN THE SEAT. IN THE EVENT OF AN ACCIDENT, THE PASSENGER WOULD NOT HAVE A FRONT AIRBAG WHICH SEVERELY LESSENS THE SAFETY OF THE CAR. THE DEALERSHIP TOLD ME THERE IS NOTHING THAT THEY CAN DO. HAVING OWNED A MERCEDES AND A VOLVO IN THE PAST, I KNOW THAT THIS IS NOT COMMON IN ALL LUXURY VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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