Infiniti JX35 Complaints

281 consumer complaints on file.

#10557031December 23, 2013
POWER TRAIN
NO FORWARD OR REVERSE IN GEAR, RPM WON'T GO OVER 2500 RPM IN GEAR; NEUTRAL OK. CAR TOWED IN TO DEALERSHIP. MULTIPLE DTC FOUND; REPLACED CVT TRANSMISSION ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555416December 10, 2013
SERVICE BRAKES
THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT SEEMS TO RESET THE ANTI LOCK FEATURE AND ALLOWS THE BRAKES TO AT LEAST TEMPORARILY APPLY BEFORE THE CAR'S COMPUTER SWITCHES THEM OFF AGAIN. IN THIS INCIDENT, THERE WAS A SLIGHT DOWNHILL INCLINE, CAR CRUISED INTO REAR END OF CAR THAT WAS STOPPED IN FRONT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10554351December 2, 2013
SERVICE BRAKES
NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10553468November 22, 2013
STEERING
THE STEERING WHEEL IS LOOSE EVERYTIME I APPLY BRAKE OR PEDAL OR TURNING CORNER. I BRING MY CAR TO DEALER THEY SAY ALL JX35 HAVE THE SAME SMALL AMOUNT OF PLAY IN COLUMN. THEY GIVE ME THE GRAND NEW ONE TO CHECK AND THE GRAND NEW ONE DO NOT HAVE THAT PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING WITH THAT. I CALL INFINITI HEADQUARTER AND THEY SAID THE SAME THING, THEY COULD NOT DO ANYTHING WITH THAT PROBLEM ??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553135November 20, 2013
AIR BAGS
WE HAVE TAKEN OUR 2013 INFINITI JX35, MANUFACTURED IN 9/12, TO THE DEALER THREE TIMES IN 7 MONTHS TO HAVE THEM INSPECT THE PASSENGER AIRBAG SENSOR. WHEN PASSENGERS (FULL-SIZED ADULTS) SIT IN THE SEAT, OCCASIONALLY THE DASHBOARD LIGHT INDICATES THE AIRBAG IS NOT OPERATIONAL. THE DEALER AND INFINITI REFUSE TO ACKNOWLEDGE OR CORRECT THE ISSUE, DESPITE AN ACTIVE RECALL ON THIS VERY ISSUE FOR OVER 80,000 NISSAN/INFINITI VEHICLES. INFINITI INSISTS OUR VIN IS NOT AMONG THE RECALLED VEHICLES, YET REFUSES TO PROVIDE THE EXACT DATE OF MANUFACTURE IN ORDER FOR US TO INDEPENDENTLY CHECK NHTSA RECORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552457November 15, 2013
ELECTRICAL SYSTEM
DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST, 2013. THE DEALER INFINITI OF TAMPA AFTER A LITTLE ROCKY START HAS BEEN GOING ABOVE AND BEYOND TO BE HELPFUL AND CO OPERATIVE ESPECIALLY WITH THE LOANER CAR ASSISTANCE! THE PROBLEM IS WITH NISSAN USA INFINITI DIVISION. WE REACHED A POINT WHERE WE WROTE THE BBB AUTOLINE AND THE ATTORNEY GENERAL OF FORIDA! IN RESPONSE NISSAN REMOVED THEMSELVES AND DIRECTED US TO GO TO THE BBB AUTOLINE IF FURTHER ASSISTANCE WAS NEEDED. NISSAN USA INFINITI DIVISION HAS DIVORCED ITSELF FROM TRYING TO ASSIST US ONCE WE CONTACTED OTHERS AS A RESULT OF THEIR STALLING! WE HAD AFTER OVER 10 DAYS CONCLUDED THAT INFINITI USA WAS NEVER GOING TO DO ANYTHING BUT STLL US AS LONG AS POSSIBLE! CONSUMER BEWARE OF THE UNSAVORY TACTICS OF NISSAN USA INFINITI DIVISION!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552279November 14, 2013
ELECTRICAL SYSTEM
OUR JX35 ELECTRICAL YSTEM OVERHEATED AND SHORTED OUT ALL DISPLAYS AND ELECTRONICS. WE LIMPED HOME W/O A SPEEDOMETER, DIRECTIONAL SIGNAL INDICATORS, NOTHING! THE CAR TOTALLY DEAD WAS TOWED TO INFINITI OF TAMPA. INFINITI OF TAMPA PROMISED THE VEHICLE IN NO MORE THAN 2 DAYS. THEY NOW TELL US PARTS ARE BACKORDERED AND IT MAY BE A MONTH BEFORWE THE PARTS ARE RECEIVED! WE WROTE THE BBB AND THIS DID GET INFINITI USA TO CALL US AND ADVISED WE WOULD BE COTACTED BY A CASE REOLUTION OFFICER SINCE WE CALLED BBB! WE DID NOT GET A CALL YET FROM THIS NEW CASE RESOLUTION OFFICER. INFINITI SEEMS TO BE BUYING TIME TO AVOID FACING THE FACTS THAT THE JX35 IS A LEMON TAKING OVER 30 DAYS TO REPAIR AND THEY MUST BUY THE JX35 BACK!! WE BELIEVE THE DEALER HAS BEEN TRYING TO REPAIR THE EXTENSIVE ELECTRICAL DAMAGE SINCE THE 5TH OF NOVEMBER AND THE PARTS STORY IS A SUBTRAFUGE TO AVOID THE BUYBACK BY INFINITI!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552106November 13, 2013
ELECTRICAL SYSTEM
THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO KEEP FROM REPLACING THE 10 MONTH OLD DEFECTIVE VEHICLE WITH LESS THAN 5,000 MILES ON IT!!! THIS VEHICLE NEEDS TO BE REPLACED WITH A BRAND NEW VEHICLE OF THE SAME COLOR IN & OUT AND ALL THE EQUIPMENT AND ACCESSORIES THAT WERE ON THE VEHICLE WE PURCHASED AS BRAND NEW!!! INFINITI IS OF COURSE STALLING RESOLUTION AND THE DEALER JUST WANTS US TO PAY UP AND BUY A NEW CAR W/O CONSIDERATION OF THE FACT THAT THE PRESENT VEHICLE IS DEFECTIVE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551788November 11, 2013
ELECTRICAL SYSTEM
THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT 2 DAYS TO REPAIR. TODAY ON 11/11/2013 STILL NO WORD ON REPAIRS! STALLED ON BASIS THAT PARTS ARE NOT AVAILABLE! DUE TO THE HEAT GENERATED IN THE CELL PHONE THE FIRE POTENTIAL WAS GREAT! WE REQUESTED THAT INFINITI BUY BACK THIS 10 MONTH OLD VEHICLE WITH UNDER 5,000 MILES AND ARE AWAITING THEIR RESPONSE! BEWARE OF THE 2013 JX35 IT MAY HAVE A FAULTY COMPUTER THAT IS A POTENTIAL FIRE HAZARD!!!!! OUR MAJOR CONCERN IS THAT ANY REPAIR WOULD JUST BE TEMPORARY TILL THE NEXT ELECTRICAL PROBLEM DUE TO THE HEAT THE MALFUNCTION GENERATED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548729October 21, 2013
ENGINE, POWER TRAIN
AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HAVE TO WAIT FOR THE PART TO ARRIVE AND THAT THIS WAS A KNOWN SERVICE BULLETIN. MY DEALER HAS BEEN VERY ACCOMMODATING HOWEVER IT IS VERY UNNERVING TO HAVE TO REPLACE A TRANSMISSION JUST 5000 MILES INTO THE LIFE OF A VEHICLE. I AM ACTIVELY EXPLORING OPTIONS TO ADDRESS THE FINANCIAL LIABILITY THAT I NOW HAVE AS PART OF THE PURCHASE OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548556October 19, 2013
SERVICE BRAKES
UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED. IT TRULY SEEMED TO TAKE AN ADDITIONAL 2 SECONDS TO RESUME WORKING. THIS ALSO HAPPENED THE PREVIOUS WEEKEND WHEN I WAS DRIVING. THIS TIME I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES. THE ROAD ALSO HAD A FEW RIPPLES ON IT AND THE BRAKES DID NOT RESPOND TO MY NOW VERY HARD FOOT. THE SEAT BELTS TIGHTENED LIKE I MENTIONED ABOVE AND WE ENDED UP FULLY ACROSS THE INTERSECTION BY THE TIME WE STOPPED. I HAD A CAR FULL OF KIDS AND THIS WOULD HAVE BEEN A NATIONAL STORY HAD SOMEONE BEEN COMING THROUGH THE INTERSECTION. THANK HEAVENS IT WAS CLEAR. I'VE DRIVEN MANY CARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN BEFORE. IT IS VERY UNSETTLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548357October 18, 2013
POWER TRAIN
RECEIVED VEHICLE ON 8/15, BELOW IS THE PROBLEM WHICH HAVE IT AROUND 1 WEEK ON 8/24 WITH THE MILEAGE OF 300 1. WHEN DRIVING ON THE GARDEN STATE PLAZA IN A BUSY TRAFFIC, AT THE SPEED BETWEEN 10-15 MPH, FOLLOW WITH THE DISTANCE 2 VEHICLES, VEHICLE WAS SHUDDER FOR 2-3 SEC. FEELING IS THAT WHEN VEHICLE CHANGING GEAR RUM RUM SOUND FROM THE ENGINE. 2. STEERING WHEEL VIBRATION WHEN DRIVING ABOVE 60 MPH 3. VIBRATION IN THE GAS PEDAL WHEN ACCELERATION MORE THAN 45MPH 4. COMPUTER GAS METER IS INACCURATE REPORT TO DEALER ON 9/2, AND ADVISE THE TORQUE CONVERTER NEED TO REPLACE, AND NEED TAKE 1 WEEK TO REPAIR. VEHICLE WAS PICK UP ON 9/10/13, AND ADVISE ALL WORKS IS COMPLETE. ON 10/1/13. AT THE MILEAGE 1000. THE FOLLOWING HAPPEN AGAIN 1. STEERING VIBRATION/SHUDDER AGAIN AT THE SPEED 60 MPH AGAIN, 2. GAS METER IS NOT INACCURATE, AND CANNOT REFILL GAS FOR FULL TANK. 3. GAS PEDAL FEEL VIBRATION DEALER TECH TEST DRIVE THE VEHICLE AND STATED THAT THE VIBRATION IS NORMAL. THOSE VIBRATION IS COME FROM THE REACTION OF THE FRONT WHEEL. AND GAS METER IS JUST THE ESTIMATE MILEAGE SHOW, USER CANNOT USE AS ACCURATE MEASURE FOR REFILL THE GAS. 1 WEEK LATER, ON 10/8/13. DEALER CALL FOR PICK UP VEHICLE, AND REPLACE THE 'INSTRUMENT COMB" AND CALIBRATE ODOMETER. AS OF TODAY 10/18/13. VEHICLE STILL HAVE SHUDDER WHEN IN THE SPEED OF BETWEEN 10-15MPH, ESPECIALLY GOING UPHILL. PER DEALER ADVISE THE JX35 ENGINE IS CVT, NO CHANGING GEAR. BUT I CAN FEEL THAT THE SHUDDER IS COME FROM WHEN ENGINE CHANGE GEAR FROM FIST TO 2ND. NO FURTHER SOLUTION DEALER CAN BE PROVIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548436October 18, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10547083October 7, 2013
AIR BAGS
NORMAL SIZED ADULT SITTING IN THE PASSENGER SEAT, LESS THAN 200 LBS, AIR BAG INDICATOR IS LIT INDICATING AIR BAG IS OFF AND NOT FUNCTIONING. TOOK BACK FOR RECALL, THEY SAID NOTHING NEEDED TO BE DONE. DEALER CLAIMS AIR BAG IS FUNCTIONING NORMALLY. WHEN I CALLED CUSTOMER CARE AND TOLD THEM I HAD NO CONFIDENCE THAT THE AIRBAG WOULD DEPLOY IN THE CASE OF AN ACCIDENT, HER RESPONSE WAS "MY FIRST LINE OF DEFENSE IS A SEAT BELT." REALLY? WHAT'S THE POINT OF HAVING AN AIRBAG THEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547085October 7, 2013
FUEL/PROPULSION SYSTEM
WHEN FUEL IS LOW AND LOW WARNING LIGHT COMES UP, DISTANCE TO EMPTY APPROXIMATELY 20 MILES. FILL GAS TANK WITH APPROXIMATELY 4 GALLONS OF GAS AND DTE CONTINUES TO DISPLAY 20 MILES EVEN AFTER TURNING CAR OFF/ON OVER SEVERAL DAYS AND DRIVING APPROXIMATELY 30 MILES. DTE DOES NOT RESET UNTIL TANK IS FILLED UP. THIS HAPPENED SEVERAL TIMES. DEALER (COMPETITION INFINITI IN SMITHTOWN NY) TOLD ME THIS IS NORMAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545463September 26, 2013
POWER TRAIN
I HAD ONLY OWNED THIS VEHICLE (INFINITI JX35) FOR A FEW WEEKS WHEN I NOTICED THAT IN STOP AND GO TRAFFIC AND/OR SLOW SPEEDS (15-30 MPH) THE FRONT END WOULD SHAKE AND SHUDDER UNCONTROLLABLY AS IF THE CAR WAS GOING TO STALL. THE ONLY REMEDY WAS TO BUMP ON THE ACCELERATOR TO GET IT GOING FASTER. THIS MADE FOR VERY DANGEROUS DRIVING CONDITIONS AS YOU WERE CONSTANTLY SURGING FORWARD TO KEEP THE CAR FROM SPUTTERING. APPARENTLY INFINITI WAS AWARE OF THIS PROBLEM PRIOR TO SELLING ME THIS CAR AS A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED 7/13/2013. THE BULLETIN DESCRIBES THE PROBLEM AS A TORQUE CONVERTER ISSUE AND RECOMMENDS REPLACING THE CONVERTER, WHICH REQUIRES TEARING APART THE TRANSMISSION, HOWEVER AFTER 3 DAYS IN THE SHOP REPLACING THE TORQUE CONVERTER, THE DEALERSHIP (INFINITI OF NORWOOD, NORWOOD, MA) CALLED ME TO TELL ME THAT THIS DID NOT SOLVE THE PROBLEM AND THAT THEY WOULD NOW HAVE TO REPLACE THE TRANSMISSION. IN A BRAND NEW CAR...RIDICULOUS! NOW I AM BEING TOLD THAT THE TRANSMISSIONS ARE BACK ORDERED FOR 3-4 WEEKS AND OH, BY THE WAY, THERE ARE 2 OR 3 CARS AHEAD OF YOU WAITING WITH THE SAME ISSUE. THIS IS A VERY SERIOUS ISSUE AND IN MY OPINION REPRESENTS A BREACH OF GOOD FAITH BY DEALERS SELLING THESE VEHICLES. MY CALLS TO THE SALES REP AND THE GM HAVE GONE UNANSWERED FOR 5 AND 3 DAYS RESPECTIVELY. BUYER BEWARE ON THESE VEHICLES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543873September 16, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BECAUSE THE FRONT PASSENGER'S SIDE AIR FAILED TO RECOGNIZE WHEN THE PASSENGER'S SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE, HOWEVER THE FAILURE WAS NOT CORRECTED AND THE CONTACT WAS NOT AWARE IF THE AIR BAG SENSOR WAS REPLACED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V069000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 7,000. UPDATED 10/22/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542211September 6, 2013
AIR BAGS, SEAT BELTS
WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURNED TO INFINITY DEALER. THEY WERE ABLE TO DUPLICATE THESE SITUATIONS. THEY BROUGHT THEIR ENGINEER INTO EVALUATE CAR. HE STATES THE CAR AIR BAG IS FUNCTIONING PROPERLY, WHEN IT IS CLEARLY NOT. WE WERE TOLD IF A PERSON LEAVES THE VEHICLE AS I DESCRIBED ABOVE. THAT WE NEED TO TURN CAR OFF FOR AIR BAG TO WORK PROPERLY IN THAT SITUATION. IT DOES NOT STATE THIS ANYWHERE IN THE OWNER MANUAL. THEY COMPLETELY IGNORED THAT THE PASSENGER SEAT AIR BAG TURNS OFF FOR NO APPARENT REASON WHEN A NORMAL SIZED PERSON IS SEAT IN THE SEAT DESPITE ME TAKING PICTURES OF THAT SCENARIO AND SHOWING THEM VIDEO EVIDENCE THAT IT DOES SUCH. I HAVE RETURNED THE VEHICLE TO THE DEALER 4 TIMES. THEY HAVE REPLACED THE SENSOR RECALL (NHTSA CAMPAIGN NUMBER: 13V069000) IN THE PASSENGER SEAT 3 TIMES WITHOUT FIXING THE DEFECT ON MY CAR. THEY ARE NOW TELLING ME THAT THE AIR BAG IS WORKING PROPERLY, BUT IT IS CLEARLY NOT. THIS IS A SERIOUS SAFETY ISSUE THAT NISSAN/INFINITY IS IGNORING. THERE ARE MANY DOCUMENTED CASE REPORTS ON INTERNET OF SAME SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538599September 3, 2013
AIR BAGS
THE AIR BAG SENSOR DEACTIVATION LIGHT IN THE INFINITI JX35 COMES ON WHEN MY WIFE (WHO WEIGHTS 130 POUNDS) OR ANY FEMALE PASSENGER OF SIMILAR SIZE SITS IN THE FRONT PASSENGER SEAT. SOMETIMES THE AIR BAG DEACTIVATION LIGHT STAYS ON FOR AS LONG AS 15 MINUTES. THIS HAS BEEN A CONSISTENT ISSUE EVER SINCE I PURCHASED THE VEHICLE IN JULY 2012. NO MATTER HOW MY WIFE SITS, THIS IS A PROBLEM. HOWEVER, WHEN I SIT IN THE PASSENGER SEAT (I WEIGH 200 POUNDS), THERE ARE NO PROBLEMS. THIS IS A WIDESPREAD COMPLAINT REGARDING THE JX 35 AS EVIDENCED BY A WEB SEARCH. HOWEVER, INFINITI DANGEROUSLY ATTEMPTS TO BLAME IT ON THE WAY PEOPLE SIT IN THE SEAT. I HAVE FILED A COMPLAINT WITH INFINITI'S OFFICE OF CONSUMER AFFAIRS (CASE #12036945) AND TAKEN THE VEHICLE TWICE TO THE PASSENGER INFINITI IN DEALERSHIP IN ALEXANDRIA WITHOUT ANY RESOLUTION. THERE IS AN OBVIOUS DESIGN DEFECT WITH THE AIR BAG SENSORS IN THE FRONT PASSENGER SEAT, WHICH CREATES A DANGEROUS SITUATION AS THE AIR BAGS ARE, AT TIMES, DEACTIVATED, FOR PASSENGERS WEIGHING 130 OR EVEN MORE POUNDS. I GREATLY APPRECIATE YOUR ASSISTANCE WITH THIS MATTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538025August 30, 2013
AIR BAGS
ADULT FEMALE APPROX 115 LBS SITTING IN FRONT PASSENGER SEAT WHEN AIR BAG LIGHT STAYED ON, INDICATING AIR BAG WOULD NOT DEPLOY IN EVENT OF A CRASH. THIS HAS CONTINUED DESPITE BRINGING BACK TO DEALERSHIP, WHICH ADVISES WORKING AS INTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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