Infiniti FX35 Complaints

448 consumer complaints on file.

#11472039July 1, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2006 Infiniti FX35. The contact stated that the check engine warning light was illuminated. The vehicle was taken to be inspected and the contact was informed that the vapor hose and fuel filler hose needed to be replaced. The contact partially repaired the vehicle. The dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 05V555000 (Fuel System, Gasoline). The manufacturer was notified of the failure and the contact was referred to the NHTSA to file a complaint. The failure mileage was 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467162June 2, 2022
UNKNOWN OR OTHER
파란신호등에서 좌회전하고 잇는데 상대방차가 빨간색 신호등을 무시하고 제 차 운전석 앞쪽을 쳤습니다
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11463811May 9, 2022
UNKNOWN OR OTHER
Здравствуйте, [XXX] , Я владелец Infiniti FX35 2006 года выпуска [VIN [XXX] ] и, согласно vinrcl.safercar.gov/vin / У меня есть несколько неполных дефектов в моей машине. Не могли бы вы, пожалуйста, проверить это и поддержать меня с заменой деталей? Заранее благодарю вас!" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460575April 12, 2022
UNKNOWN OR OTHER
Component: Dashboard Risk: pieces crack and fall off and are propelled by the air conditioning into the face of the driver. The shine from the deteriorating dashboard is visually blinding during sunny days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449089January 27, 2022
AIR BAGS
I live 200-400 miles from any Infiniti dealer. Infiniti will not authorize the repair at my local Nissan dealership. The only option was to tow my car 200 miles to a dealer there and then tow it back. Obviously, if there were any issues following the repair...I would have to drive the 400 miles to have it resolved. This is not acceptable to me. Recently, my son needed to borrow my car and he lives close to the Murray Utah dealer so I called them to arrange the repair. They made an appt. for this weekend, denied a replacement vehicle and then said that the visit would only be to inspect and see if my airbag needed to be replaced. If it did, they would need to order the part and have the vehicle brought in when they had the part. They did not have the part in stock and could not tell me a time frame that the part would arrive. I then called the infiniti airbag replacement department from the letters I receive weekly. The representative said she had never heard of this and called the dealer directly. THey continued with this nonsense stating they had to see if I actually needed the repair. Mind you non of the communication in the last 5 years mentions anything that I might possibly have this defective airbag. The representative connected me to Infiniti corporation who stood on this same policy. I had regional manager call back and she repeated that I would have to inspect and then order...mind you that would require me to commuting 8 hours if the part doesn't come within a few weeks when I will have the car back. I asked if they could send me the replacement part and I will pay for the repair (No) Authorize my local Nissan or other dealer to inspect if I have the faulty airbag before towing my car 2 hours to a repair shop (NO) Do they care that my airbag could be triggered at any time and possibly kill someone (No).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444472December 20, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
I recently bought a 2007 Infiniti FX35 and the dashboard is completely melted away. It's sticky and there are cracks from the driver side to the passenger side. This is dangerous as it can cause the airbag to deploy! The previous owner has a dashboard cover on it which I can't remove and take pictures of because it's STUCK by the melting material
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439080November 2, 2021
ELECTRICAL SYSTEM
My vehicle gas fuel door opens electronically/automatically. Once motor is turned off, then you can push the door open and proceed to unscrew the gas cap and fuel the car. I recently found out that this simple process malfunctioned and I had to pay Infiniti to unlock the door, so I can fuel my car! To my "Disappointment" I was advised by Infiniti, that a little, tiny part {actuators that power mechanical devices (windows, sunroofs, seats, etc.)} is what's needed to resolve this issue, only it will cost me, out of pocket approximately $800, because the extended warranty, which I had at the time {car shield} does not cover it; even though, that may present a safety hazard for me should someone decides to put sugar, water or other substance into my gas tank, because I am now exposed and unprotected! Having a premium car with all the wonderful features, never bought me to focus upon a fuel door release, but now, I realized that Infiniti did not install and inside option to open the gas fuel door, in case of an emergency like this! In contacting Infiniti, I asked why didn't they install the same inside release for the fuel door, as with most cars and their feedback was "my car was built without an installed backup {inside fuel door release capability} and that's just the way it was built!" No further explanation, accommodations, customer satisfaction, discounts; just no more conversation from Infiniti! To date, I feel very unprotected, hoping that no one will mess with my car and push the fuel door open for malicious reasons. I've already spent over $100 with Infiniti to get the fuel release door opened, but paying another $800 is too steep, when Infiniti should have provided this extra safety for my vehicle. Why was this model chosen to be left without additional protection and backup to protect our fuel door access? I hope you will create a "RECALL" on this fuel door power actuators for at least this 2010 FX35 model, because it does in fact present a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436079October 8, 2021
SUSPENSION, SUSPENSION:MULTIPLE AXLE:TORQUE ARM
The contact owns a 2010 Infiniti FX35. The contact stated while driving 40 MPH, an abnormal banging sound was coming from the vehicle without warning. The contact was unaware of what caused the banging noise. The contact slammed on her brakes and the vehicle independently veered to the left. The contact notified the independent mechanic who inspected the vehicle and discovered that the left torque arm had corroded and detached from the subframe. The contact then took the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was also notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 98,000. The consumer stated the vehicle was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434732September 28, 2021
WHEELS, UNKNOWN OR OTHER
All lugs on the right rear wheel have snapped off. At first it was one which was repaired. Then three at once broke off and caused damage. After it was repaired again the fifth and final one broke off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433669September 20, 2021
AIR BAGS
The air bag light started blinking. I took to Nissan thr6 ran diagnostic on it $152 and said the passenger sensor was bad. It would cost $8000 to replace it because the whole seat would need replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429018August 13, 2021
UNKNOWN OR OTHER
The dashboard on this vehicle seem to be failing in such a way that it has become extremely shiny & sticky and causes major visibility issues. Nothing that we have used to clean the dash works to remove the shininess. This has gotten so bad that the glare caused makes it very difficult to see out of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424834July 14, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Infiniti FX35. The contact stated while driving at an unknown speed, the vehicle failed to shift gears properly. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the PCM needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424081July 9, 2021
UNKNOWN OR OTHER
THE CAR STALLS. THE POWER STEERING NO LONGER WORKS WHEN THE CAR STALLS. I HAVE BEEN IN TRAFFIC, MULTIPLE TIMES, WHEN THE CAR STALLED. IT CREATES AN UNSAFE SITUATION BECAUSE THE TRAFFIC BEHIND ME HAS TO APPLY THE BRAKES OR SWERVE AROUND ME. LONG AGO TOOK THE CAR TO INFINITI AND THEY DID A $300+ 3 POINT FUEL INJECTION CLEAN, ETC. THEY COULD NOT DUPLICATE THE PROBLEM AND THERE WAS NO CODE, SO THEY SAID THEY COULDN'T HELP BUT THE 3 POINT SERVICE MIGHT RESOLVE THE PROBLEM. THEY ALSO TOLD ME I NEEDED SOME UPDATES, 3 I THING AT $165 EACH!? WHEN I ASKED IF THAT WOULD RESOLVE THE PROBLEM, THEY COULDN'T SAY. I SEE THIS ISSUE ON INFINITI FORUMS BUT NO RECALL. THIS PROBLEM DOES NOT PRODUCE A CODE AND NO WARNING SIGNS/LIGHTS. I REALLY LIKE THE CAR BUT THESE ISSUES DON'T MAKE IT FUN OR SAFE TO DRIVE. I'M HOPEFUL TO GET THIS PROBLEM RESOLVED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423486July 5, 2021
SUSPENSION
This Item is called the rear cross member that attach's the rear shocks, drive axle and brakes. The sway bar on the driver side has already dislodged from the vehicle therefore when you apply the brakes, the rear axle seems to be shifting because the sway bar is used to supply a stationary support to the rear drive shaft. I discovered this when braking I noticed that the vehicle dived to the right as if the rear axle had shifted. This vehicle is not safe to drive now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419263June 1, 2021
AIR BAGS
The contact owns a 2006 Infiniti FX35. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The vehicle was not yet repaired. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418293May 24, 2021
SEATS
Driver Seat detached from floor causing great risk to operator, passengers and other vehicles or pedestrians. Seat frame broke previously and was reported to Jackie Cooper Infiniti. They requested I report it to corporate Infiniti which I did but any relief was denied. The broken frame was a cause for concern but last evening the seat became loose to the point where the rear can be lifted now from the floor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417711May 19, 2021
AIR BAGS, EXTERIOR LIGHTING, SEAT BELTS
Good day! According to the VIN code of my car, there are revocable companies, the dealer refuses to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415922May 10, 2021
AIR BAGS
TL* THE CONTACT OWNS A 2003 INFINITI FX35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V008000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414802May 2, 2021
AIR BAGS, UNKNOWN OR OTHER
THE ENTIRE DASH OF MY VEHICLE IS COVERED WITH BUBBLES BECAUSE OF AN INFERIOR PRODUCT IN PRODUCTION. THESE BECOME WORSE EVERY SUMMER BECAUSE OF THE HEAT AND THE DASH BECOMES A GOOEY MESS. HOW CAN I BE SURE THAT THE AIRBAG WILL DEPLOY OR DEPLOY CORRECTLY WHEN THIS MESS IS ALL OVER IT? I WAS NEVER MADE AWARE OF ANY RECALL, BUT WHEN CONTACTING THE COMPANY WAS TOLD IT WAS PAST DEADLINE AND THEY WOULD DO NOTHING. I WANT TO BE SURE THAT IF THE AIRBAG IS NEEDED, THAT IT WILL WORK CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413867April 25, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
MY CAR DASHBOARD HAD RECALL ONLY FOR SHORT TIME AND NOW THE DEFECT IS SHOWING UP BADLY. PULSE CAN YOU CHECK AND MAKE ONE TIME EXCEPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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