Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11498073December 19, 2022
ENGINE, UNKNOWN OR OTHER
EXCESSIVE OIL CONSUMPTION causing engine failures. Excessive engine oil consumption, will also shorten the service life of, oxygen sensors and catalytic converters, spark plugs and much more. ALL which I have had to replace since buying vehicle used in May 2021. This vehicle is not on the vehicle engine replacement recall campaign and I am not sure why. THERE IS OBVIOUSLY A MAJOR ENGINE MANUFACTURING PROBLEM. Hyundai should be responsible for manufacturing problems and they also should do what it takes to fix the problem. MY REQUEST: for Hyundai to reimburse me the money I have spent fixing, repairing and money spent on oil to operate this vehicle. AS all the information shows, this is a manufacturing issue with the engine and NO VEHICLE should consume/burn this much oil. It has been proven that EXCESSIVE OIL CONSUMPTION causes engine and parts failures. THERE are no leaks detected either by the dealership or repair shops. Frequently having an oil change doesn’t change anything. I had an oil change (yes I have all receipts of repairs) less than a month ago and I have already had to put in 2 quarts of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498089December 19, 2022
POWER TRAIN, ENGINE
Inability to move the vehicle while in traffic, other 2016 Hyundai Tucsons have a recall for this problem. However, mine does not under my VIN, and the same exact thing is happening as described in 2016 Hyundai Tucson powertrain recall. (16V628000). My car doesn’t want to go when I stop at stoplights right away, leading to a risk of an accident. No warning signs prior to problem. Noticed a few weeks after purchasing my car in October of 2021.others in car have noticed as long with maintenance people have driven it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498116December 19, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood. A chemical odor was detected coming through the air vents causing a burning sensation to the contact's eyes and nose. The contact had to roll down the windows to get relief from the chemical odor. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer scheduled an upcoming appointment for February 2023. Ray Brandt Hyundai (1700 Westbank Expy, Harvey, LA 70058) and Hyundai Slidell (298 E Howze Beach Rd, Slidell, LA 70461) were also made aware of the failure and scheduled upcoming appointments in 2023. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11498058December 19, 2022
ENGINE
Two days after purchasing this vehicle BRAND NEW, I received a "Low Oil" alert. I took it to the nearest Hyundai dealership where a salesman filled the engine with oil. Only a couple hundred miles later I received another "Low Oil" alert. I have been attempting to solve this issue with Hyundai, however, they are insistent that I must complete an oil consumption test, which takes 3,000 miles of testing to complete. This vehicle is burning oil, and burning oil FAST. I do not know where the burnt oil is going, but if it is going through the exhaust system and catalytic converter this may be a FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497949December 18, 2022
ENGINE
While driving on the highway, traveling about 70mph, check engine light comes on and car looses power. No previous warning signals, smells, smoke, exhaust, drive behavior. Dealership said the piston ring on cylinder 2 is almost completely broken and the repair is a full engine replacement. Dealership has quoted me $18,000 for the repair, which is what I paid when I bought it used in 2019. At this point, I'm dealing with catastrophic engine failure and Hyundai won't do anything about their faulty product and is seeking to take full advantage. Insurance won't cover it and the car is out of warranty. I have never owned a worse car than this Hyundai. It's the final straw in a list of issues I've had with the car since I purchased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497695December 16, 2022
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 50-55 mph when the vehicle began smoking from the front end of the vehicle and shortly after began decelerating. The contact coasted to the side of the road where the vehicle stalled. The smoke settled as the vehicle decelerated and stalled. There were no warning. The vehicle failed to restart. The contact noticed there was oil leaking all over the roads from underneath the vehicle. There contact was unsure if there was a police report filed. There were no injuries or medical attention needed. The vehicle was towed to the dealer who had yet to report a diagnosis. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497451December 14, 2022
POWER TRAIN
Transmission is defective. Car wanted to override my foot braking at lights & stop signs. The potential for the car to force me into traffic or a vehicle or wall in front of me made for a hazardous situation. Coconut Creek Hyundai Service Department (via [XXX]) stated the transmission had an internal failure & must be replaced. I do not know if the manufacturer, police, insurance representatives or others have inspected the transmission -- I am only aware that Coconut Creek Hyundai Service Department has inspected it. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. It first appeared in early November 2022. I tried to make an appointment & could not so I took it to the dealership on November 8, 2022. I bought this car from Coconut Creel Hyundai as Certified Used on September 6, 2019. Coconut Creek Hyundai in Coconut Creek, FL 33073 has had my car since Nov. 8, 2022. They replaced the defective transmission with another defective transmission the 1st week of December. I have had to pay out of my pocket for a rental car. Today is December 14, 2022. The least Hyundai can do is provide a car for me. The dealership has not done so. Hyundai USA (Case #: [XXX]) has not. My warranty only covers 10 days at $35.00 per day. A rental that I can use cost $40/day. I waited until December 1, 2022 to rent hoping my car would be fixed within a reasonable amount of time. My 10 days & my patience with this corporate pass the buck attitude has ended. I have no idea if the dealership got another new transmission or if they have installed it. This dealership has major communication issues. HyundaiUSA has lost a 3-time Hyundai owner. I just hung up with supervisor [XXX] from HyundaiUSA & she cannot authorize payment for a rental car nor speak to my case manager ([XXX]) about rental car payment/reimbursement. I have been without my car since Nov. 8, 2022. I stopped using my car Nov. 3, 2022 because it was too dangerous to do so. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION AC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497198December 13, 2022
ENGINE
I was driving to work taking the same route I have since I purchased the vehicle when I lost acceleration on the road. I was unable to go above 40 MPH and I had the gas pedal pressed all the way to the floor. I was going uphill and the lack of acceleration could have caused an accident if there was not enough space behind me and the vehicle behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497280December 13, 2022
ENGINE, POWER TRAIN
Similar to the recall for Hyundai's newest vehicles with its dual clutch system, and to its recall for the 2016 Tucson my vehicle will be unresponsive when we accelerate, delayed or no acceleration, jerking, shuddering, shaking, and stalling. Not sure if this issue was covered under [XXX] et al, v. Hyundai Motor America. We had been complaining of the way my 2016 Hyundai Tucson ([XXX]) was driving since Apr 2019 (32,299 miles), and again Mar 2021 (44,857 miles), and on both instances we were told that was normal operation because of the car's dual clutch system. Now that the car has passed the warranty period (5 year/60,000 miles), Hyundai is telling us we have to replace the dual clutch, and that they're not covering it because the vehicle is now outside of the warranty period. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497327December 13, 2022
FORWARD COLLISION AVOIDANCE
The contact's father owns a 2020 Hyundai Tucson. The contact's father stated that while driving at various speeds, the Forward Collision Avoidance message was displayed; however, there was no other vehicle nearby. The vehicle was taken to a local dealer, where it was diagnosed that an unknown sensor needed to be replaced; however, the contact's father was made aware that there was a backorder on the part. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496698December 9, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
My car was doing a shocking change of speed all of a sudden, for example I would be driving and accelerating, but the car would not speed above 40mph, and while I was still pressing on the accelerator, it would do like a shocking movement and accelerate all of sudden. Yesterday, December 8th, 2022, I was driving on the highway on the 3rd lane and while driving the call did a shocking jump and all of a sudden the speed went down to 20mph, I panic of course because all the cars where going fast, it was a nightmare for me to change lanes because I couldnt manipulate the speed of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496775December 9, 2022
UNKNOWN OR OTHER
Driver side door doesn't unlock using KeyFob or by pressing the button to unlock. It takes several attempts before door opens which causes a great concern for safety especially in areas that will require me to hurry and get into my vehicle if I'm alone or after putting my grandson in his carseat. There were no warnings to this happening and it is available for inspection upon request. At this time my car is not under warranty due to warranty running out and I can not afford to pay out of pocket. Please advise what can be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496529December 8, 2022
ENGINE, POWER TRAIN
While accelerating on an on ramp leading to the interstate, the 2022 Hyundai Tucson PHEV Limited was in the Smart Drive Mode and the vehicle was in Electric Mode only being powered by the electric motor. I noticed that the vehicle was struggling to accelerate to the interstate speed of 70 MPH, I pressed the accelerator further in order to gain more speed to safely merge onto the interstate. With the accelerator pushed all the way, the engine eventually turned on after 5-7 seconds assisting the vehicle to reach the speed of 70 MPH. Once on the interstate, I set the cruise control to 70 MPH but the vehicle was not able to maintain that speed. The speed of the Tucson started to drop suddenly and I then began to make my way to the right shoulder of the interstate. During the process of moving to the right shoulder, I did notice that the Power Gauge on the instrument cluster was maxed out, the vehicles engine was running at at very high revs, but I was never able to get more speed out of the vehicle. The vehicle was slowed to 40-45 MPH by the time I was able to reach the shoulder due to traffic. Once on the shoulder and out of the 3 lane, 70 MPH traffic, I was able to power down the vehicle and restart the vehicle with no issues. I then put the vehicle in drive and signaled to the left in order to merge back into traffic. I accelerated briskly to merge with the 70 MPH traffic and the vehicle did operate as normal. The vehicle began to move under EV power and the engine did turn on to begin assisting in moving the vehicle up to speed. The vehicle operated normally for the remainder of my drive, approximately 3-4 miles. During this event, the vehicle never did display any warning lights or messages on the instrument panel or the center screen. No warning tones or chimes were given either. The high voltage battery was at an approximately 68% state of charge and the fuel tank was approximately half full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496188December 6, 2022
ENGINE
Engine failure due to oil bearings. Engine collapsed on highway while driving(11/23/2022), no engine or oil light came on prior to incident to warn possible engine failure. Vehicle is currently being diagnosed by Hyundai to determine engine recall. No determination at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495759December 2, 2022
FUEL SYSTEM, GASOLINE
The contact’s daughter owns a 2016 Hyundai Tucson. The contact stated that his daughter took the vehicle for routine maintenance for an oil change however, the contact’s daughter was informed that gasoline was seen in the oil. No warning light was illuminated. The contact then stated that he took the vehicle to the dealer where it was diagnosed that no fuel was seen in the oil. The contact then stated that he took the vehicle to an independent mechanic where it was diagnosed that gasoline was in the oil. The contact was concerned for his daughter’s safety while driving the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495609December 1, 2022
POWER TRAIN
The contact owns a 2017 Hyundai Tucson. The contact stated that since purchasing the vehicle, the vehicle shuddered while driving from a complete stop. There was no warning light illuminated. Additionally, the contact stated that upon driving from a complete stop at a traffic light, the accelerator pedal was depressed, and the vehicle shuddered, jerked, and lunged forward, almost causing the contact to crash into the vehicle in front of her. There was no warning light illuminated. The contact stated that the failure had been reoccurring while driving from a complete stop. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495720December 1, 2022
POWER TRAIN
Leaving a parking lot, vehicle was hard-shifting at 10mph, 20mph, 30mph and was not gaining typical acceleration. Every slow down or stop sign/stop light this behavior continued with automatic hard shifting between gears and lethargic acceleration to the point where I felt this may cause an accident or cause another vehicle to have an accident due to lag response of my vehicle. Upon home arrival, I attempted to back vehicle into my parking spot but after shifting into Reverse, the R indicator on console was flashing but vehicle would not move. I drove back around the complex parking circle and again attempted to back vehicle in to a different parking space but experienced the same issue where R indicator was flashing but vehicle would not back up. My daughter and 2 grandsons then had to push my vehicle back in to the parking spot. I turned vehicle off, waited approximately 90 seconds and restarted the engine. When I shifted into Reverse gear, the car abruptly and harshly shut down. At that point, I put the vehicle back into Park gear and turned off ignition. Had the vehicle towed to closest dealership on Nov 28th - they have not been able to replicate issue nor find any fault codes when running diagnostics. No dashboard errors appeared, only the flashing Reverse indicator light on shift console. No prior issues earlier in the day when using vehicle, nor has this issue occurred in the 4 years I have owned it. It was severe enough I wasn't sure the vehicle would clear intersections in a timely manner, and worried it may leave myself and my daughter and grandsons stranded on the 20 minute ride to home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495559November 30, 2022
SERVICE BRAKES
The component or system failing is the brake system. When applying the foot to the brake pedal, sometimes it goes to a very low level. The problem was reproduced with the service technicians of a dealer. They made a maintenance service (break flush) to the brake system. Problem seemed to be solved, but it came back again. The mileage between the first service and second service was 1,591 miles. In the second service, technicians made inspection to the brake pads, they were found within parameters. Test drive was made, and the problem was not reproduced. Not sure if they made additional service. After few weeks, the problem repeated again. This is an intermittent problem. Sometimes occurs, but not always. No warning lamps or indicators present at the time the problem occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494936November 26, 2022
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
My vehicle was broken into on Nov. 17, 2022 and thieves attempted to take the vehicle after smashing the back passenger window and gaining access. The vehicle alarmed once they either attempted to either open the drivers side door or start the vehicle. Police were called and completed a report on scene. On Nov. 23, a thief returned and gained access to the vehicle by shattering the glass on the back driver side of the vehicle before getting inside and driving off in the vehicle. I reported the vehicle stolen to police and the vehicle was recovered later that evening. On Nov. 25 I went to the tow yard where the car was taken to retrieve my belongings and observe and record the damage. The entire steering column was stripped down and damaged which is how the thief was able to start it. There are highly circulated videos on social media platforms showing criminals or would be criminals how to do this. It is now also known that they are targeting specifically Kias and Hyundais due to Hyundai manufacturing cars between 2016-2020 without immobilizers. My make and model being one of them and therefore making me a target. Not only that but the cars are being taken and used for joy rides, as mine was, or used in crimes. My car sustained additional damage as it was crashed into another vehicle during the thieves joyride before they ultimately jumped out of the car and abandoned it in an intersection. I was targeted, my livelihood put in jeopardy and if the car is fixable I will still be in harm's way once the repairs are completed. Hyundai needs to be held accountable as there is no way I would have purchased this vehicle knowing that the car was missing a major safety and anti-theft component. Further, why were they allowed to manufacture and sell these cars without such an important component??
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494844November 25, 2022
ENGINE, POWER TRAIN
Vehicle stalls when accelerating at low speeds. It appears to be a delay when the car transitions from 1st to 2nd gear. This creates a safety concern, especially when taking turns into traffic due to delays/stalls when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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