Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10451311March 12, 2012
SEAT BELTS
THE BACK SEAT (PASSENGER SIDE) SEAT BELT - THE CONNECTION IN THE SEAT, ALWAYS GOES DOWN IN THE OPENING AND IS VERY HARD TO GET UP, I DO THINK THIS IS A SAFETY CONCERN, SINCE SOMETIMES YOU CAN'T GET IT OUT TO CLIP THE SEAT BELT INTO. THE HOLE WHERE THE CONNECTION IS, IS TOO BIG, AND WHEN YOU TRY TO CONNECT THE SEAT BELT INTO IT, IT GOES DOWN. I HAVE GONE TO THE DEALERSHIP MANY TIMES, AND THEY TAKE IT OUT. I HAVE ALSO CONTACTED THE HYUNDAI CORP., BUT WAS TOLD MY SANTA FE IS OPERATING AS DESIGNED AND THAT THERE IS NOTHING THEY CAN DO FOR ME. THE DEALERSHIP, ALSO CLAIMS THE SAME THING EVERY TIME I AM THERE. I WAS JUST THERE ON 2/29/2012, AND WAS TOLD THAT MAYBE I SHOULD TRY GIRLS HAIR BAND AND GET A BIG ONE A WRAP IT AROUND A FEW TIMES, AND THAT SHOULD HOLD IT UP. CAN YOU PLEASE LOOK INTO A SOLUTION THAT MIGHT MAKE THEM CORRECT IT. ALSO I KNOW OF 3 OTHER PEOPLE THAT HAVE THE SAME PROBLEM ON THERE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451024March 9, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE ATTEMPTED TO ACCELERATE FURTHER BUT THE VEHICLE WOULD NOT ACCELERATE. THERE WAS AN INCREASE IN ENGINE RPMS, BUT THE VEHICLE WOULD NOT ACCELERATE. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED YET THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE SENSOR WAS REPLACED BUT TO NO AVAIL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450838March 9, 2012
AIR BAGS
CANNOT GET PASSENGER AIR BAG LIGHT NOT SURE IF WORKING SACRED FOR SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450501March 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH IN REVERSE, THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE RECURRED THREE SEPARATE TIMES. AS A RESULT OF THE FAILURE, THE CONTACT WAS INVOLVED IN A CRASH WHILE IN REVERSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 110,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10450205March 4, 2012
POWER TRAIN
THE AUTOMATIC TRANSMISSION SLIPS (GOES INTO NEUTRAL) WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR UNDER LIGHT ACCELERATION. THE ENGINE RPMS RAISE DURING THE SLIP AND THE TRANSMISSION SLAMS INTO SECOND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450126March 3, 2012
FUEL SYSTEM, GASOLINE
FUEL GAUGE SENSOR DEFECTIVE AFTER UNDETERMINED AMOUNT OF TIME. UNRELIABLE, GAUGE FAILS TO DISPLAY CORRECT AMOUNT OF FUEL IN GAS TANK. DEALER STATES SENOR IN THE FUEL TANK HAS "GONE BAD". THIS ISSUES - DISPLAYS ILLUMINATED CHECK ENGINE LIGHT AND EITHER GIVES FLUXUATING FALSE NEEDLE READING ON THE FUEL TANK GAUGE OR EMPTY TANK ON CLUSTER DISPLAY PANEL. NUMEROUS REPORTS FROM OTHER SOURCES HAS INDICATED THE SENSORS HAVE EFFECT SEVERAL LINES OF HYUNDAI VEHICLES INCLUDING SONATA, ACCENT, AND POSSIBLY OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450177March 3, 2012
POWER TRAIN
I MADE A RIGHT TURN ONTO MY DRIVEWAY USING LIGHT ACCELERATION (12 MPH) TO GENTLY OVERCOME THE UPWARD SLOPE AS I DO NORMALLY. THE CAR RESPONDED WELL. AS I WAS PULLING INTO MY GARAGE (THE LAST 5-7 FEET), I APPLIED LIGHT PRESSURE THE ACCELERATOR TO EASE INTO MY SPACE AND THE CAR SURGED. DURING THE SURGE, I APPLIED AS MUCH FORCE AS I COULD SLAMMING BOTH FEET (ONE ON TOP OF THE OTHER) ON THE BRAKE, BUT THE CAR RESPONDED TOO LATE. I HAD COLLIDED WITH THE GARAGE WALL. THERE WAS FRONT-END AND DRY-WALL DAMAGE. AFTER REVIEWING SOME REVIEWS FOR MY MODEL CAR ON EDMUNDS.COM, I REALIZED THE UNCONTROLLABLE SURGE IS A COMMON COMPLAINT ABOUT THIS MODEL SUV, WHICH DOES NOT SEEM TO BE ADDRESSED BY THE COMPANY OR DEALERS. THEREFORE, I HAVE DECIDED TO FILE THIS COMPLAINT IN HOPES THAT HYUNDAI WILL INVESTIGATE THIS SITUATION AND FIGURE OUT A WAY TO REMEDY THESE SURGES AND KEEP THEIR CUSTOMERS SAFE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10449950March 1, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
WHEN TRYING TO PARK THE CAR, THE CAR DOES NOT RECOGNIZE IT IS IN PARK, EVEN THOUGH THE GEAR SHIFT IS IN PARK. THEREFORE, YOU CANNOT TURN YOUR CAR COMPLETELY OFF OR REMOVE THE KEY FROM THE IGNITION. THE CAR HAS BEEN SERVICED 6 TIMES OVER THE COURSE OF 3 YEARS FOR THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449746February 29, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH , THERE WAS A LOUD POP HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE THEN STALLED IN THE MIDDLE OF THE INTERSECTION WHERE THE VEHICLE WAS CRASHED INTO FROM THE PASSENGER SIDE. THE PASSENGER SIDE REAR TIRE EXPLODED FROM THE IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER DIAGNOSED BY A PRIVATE MECHANIC WHO ADVISED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10449626February 28, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE AT ANY TIME WITHOUT WARNING. THE VEHICLE WOULD ALSO LOOSE POWER WHILE SITTING AT A COMPLETE STOP. THE DEALER ATTEMPTED TO DIAGNOSE THE DEFECT NUMEROUS TIMES, BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 57,000 AND THE CURRENT MILEAGE WAS 57,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449378February 26, 2012
SUSPENSION
I BEGAN BACKING OUT OF MY DRIVEWAY WHEN I HEARD A CRUNCHING TYPE SOUND, AND THEN IT STOPPED BRIEFLY. I CONTINUED TO BACK UP AND THE SOUND HAPPENED AGAIN FOLLOWED BY A LOUD NOISE AND AIR GUSHING OUT OF MY PASSENGER SIDE FRONT WHEEL. THE TIRE WENT COMPLETELY FLAT. ONCE THE TIRE WAS REMOVED WE DISCOVERED THE COIL SPRING HAD BROKEN AND SLICED THE TIRE ALL THE WAY AROUND. IT APPEARS FROM MY RESEARCH THAT THIS IS A COMMON PROBLEM. LUCKILY I WAS NOT DRIVING DOWN THE ROAD WITH MY SMALL CHILDREN IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448733February 21, 2012
EQUIPMENT
2010 HYUNDAI SANTE FE. CONSUMER WRITES IN REGARDS TO INCOMPATIBILITY OF BLUETOOTH WITH VEHICLE *TGW THE CONSUMER WAS INFORMED THERE WAS A GLITCH WITH THE PHONE IN RESPECT TO THE BLUETOOTH COMPATIBILITY. THE CONSUMER STATED THE BLUETOOTH WOULD BECOME DISABLED, NOT ACCEPT VOICE COMMANDS OR MAKE CONNECTIONS WITH ANY NUMBER DIALED, IF HE DID NOT TAKE THE TIME TO ANSWER THE CONTACTS DATA QUESTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448779February 21, 2012
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT NOTICED RUST ON THE SUB FRAME. THE DEALER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE BUT FAILED TO OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448776February 21, 2012
SUSPENSION
REAR SUSPENSION TRAILING ARMS HAVE RUSTED OUT TO THE POINT THE VEHICLE IS UNSAFE TO OPERATE REAR WHEELS ARE SEVERLY OUT OF ALIGNMENT.CANNOT CONTROL VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448557February 20, 2012
AIR BAGS
PASSENGER AIR BAG DEACTIVATES DUE TO MISCLASSIFICATION OF OCCUPANT (125 POUND WIFE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447908February 14, 2012
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
SUDDEN UNINTENDED ACCELERATION. WHILE DRIVING MY VEHICLE, THE CAR "LURCHES" FORWARD AND THE ENGINE "REVES" UP. I'VE HAD IT TO THE MECHANIC NUMEROUS TIMES AND THEY CAN NOT SEEM TO FIND A REASON FOR THIS TO BE HAPPENING. IT IS A VERY SCARY SITUATION. I HAVE 2 SMALL CHILDREN AND HAVE BECOME FEARFUL WHEN DRIVING MY CAR. THIS HAPPENS ON THE HIGHWAY AS WELL AS REGULAR STREET ROADS. I'VE SEEN MANY FORUMS ON LINE WITH THE SAME COMPLAINTS FROM OTHER HYUNDAI OWNERS. I REALLY HOPE THAT SOMEONE LOOKS INTO THESE COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447767February 13, 2012
POWER TRAIN
MY WIFE AND I WERE DRIVING OUT TO EAT AT A LOCAL RESTAURANT. WE WERE SLOWING DOWN UPON ENTERING THE PARKING LOT. THERE WAS A LOUD BANG AND WE LUNGED FORWARD, LIKE SOMEONE HAD HIT US FROM BEHIND. MY WIFE HAD TOLD ME THIS HAD HAPPENED TO HER A FEW OTHER TIMES WHERE SHE THOUGHT SHE HIT SOMEONE OR THEY HAD RUN INTO HER. WE TOOK THE CAR TO THE DEALER AND THEY SAID THAT THEY COULD NOT REPLICATE THE PROBLEM SO THERE WAS NOTHING THEY COULD DO FOR US. WE THEN SEARCHED THE INTERNET AND FOUND THAT THOUSANDS OF PEOPLE SEEM TO HAVE THE SAME PROBLEM WITH THESE WONDERFUL CARS! WE SPOKE WITH THE CUSTOMER SERVICE DEPARTMENT AT HYUNDAI AND TOLD THEM OF OUR CONCERN WITH THE CAR AND WE DID NOT FEEL SAFE DRIVING THE CAR. THE WOMAN THEN TOLD MY WIFE TO TRADE THE CAR IF SHE DID NOT FEEL SAFE. MY WIFE SAID SO YOU WANT ME TO GET RID OF A CAR AND HAVE SOMEONE ELSE PURCHASE THE CAR WHEN THERE IS A KNOWN PROBLEM. HER REPLY WAS, "YES I THINK THAT IS WHAT YOU SHOULD DO." IT BLOWS MY MIND TO THINK THAT SOMEONE WOULD RATHER PUT THE LIVES OF PEOPLE IN DANGER THAN TO FIX A PROBLEM THAT IS WIDELY KNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447809February 13, 2012
ELECTRICAL SYSTEM
WHILE SITTING IN CRAWLING TRAFFIC OR COMING TO A SLOW STOP AT A STOP SIGN, ON OCCASION THE CAR WILL LOSE ALL ELECTRICAL POWER (LIGHTS, RADIO, INTERIOR LIGHTING GOES BLACK) AND THE ENGINE THEN STALLS OUT. THE GAS TANK IS TYPICALLY HALF FULL OR BELOW BUT NEVER ON EMPTY. I HAVE TO PLACE THE CAR IN PARK OR NEUTRAL AND RESTART THE ENGINE. THE ENGINE RUNS FINE BEFORE AND AFTER THE INCIDENTS. THIS HAS HAPPENED AT LEAST THREE TIMES A MONTH SINCE JUNE 2011 AND HAS ALMOST CAUSED MULTIPLE CAR ACCIDENTS. THE CAR'S POWER ALSO SEEMS TO DIM WHEN APPLYING THE BREAKS DURING NORMAL DRIVING ON OCCASION. THE HEADLIGHTS, INTERIOR LIGHTS AND RADIO TOUCH SCREEN GO DIM WHEN BREAK IS APPLIED. I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND COMPLAINED BUT NOTHING WAS DONE. SINCE THE DEALERSHIP COULD NOT REPEAT THE EVENT, THEY CLAIMED THERE IS NOTHING THAT CAN BE DONE. THE DEALERSHIP SUGGESTED THAT I LEAVE THE CAR STALLED OUT AND HAVE IT TOWED IN. I EXPLAINED THAT THE CAR WILL START AGAIN ONCE IN PARK OR NEUTRAL, THEREFORE A TOW TRUCK WILL NOT TOW IT BACK TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447708February 12, 2012
VEHICLE SPEED CONTROL
ON DECEMBER 19,2011 I WAS SLOWING DOWN COMING TO A STOP SIGN AND ON OR ABOUT THE TIME AS I PUT MY FOOT ON THE BRAKE PEDAL THE MOTOR STARTED RACING OUT OF CONTROL. I PUT ALL MY WEIGHT ON THE BRAKE PEDAL TO STOP THE CAR, THEN SLAMMED THE GEAR INTO PARK AND TURNED THE MOTOR OFF. I THEN HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP DID DIAGNOSTIC TESTING AND FOUND NOTHING WRONG WITH THE CAR AND SAID THE CAR WAS SAFE TO DRIVE. RELUCTANTLY, I ACCEPTED THE CAR BACK. ON FEBRUARY 6, 2012 THE SAME INCIDENT OF THE MOTOR RACING OUT OF CONTROL HAPPENED WHEN I SLOWED DOWN COMING TO A STOP SIGN. I AGAIN PUT ALL MY WEIGHT ON THE BRAKE PEDAL AND PUT THE CAR IN NEUTRAL AND THEN TURNED OFF THE MOTOR. THE CAR WAS AGAIN TOWED TO THE DEALERSHIP. I CALLED HYUNDAI CORPORATE OFFICES AND ADVISED THEM OF THE TWO INCIDENTS OF THE MOTOR RACING OUT OF CONTROL. THEY SUGGESTED THAT THE LOCAL DEALERSHIP HAVE A SERVICE TECHNICIAN DRIVE THE CAR FOR ABOUT 250 MILES TO SEE IF THIS "RACING MOTOR" INCIDENT WOULD HAPPEN AGAIN. I AGREED TO THEIR RECOMMENDATION. ON FEBRUARY 11,2012 THE LOCAL DEALERSHIP TECHNICIAN WHO DROVE MY THE CAR FOR 250 MILES CALLED ME AND SAID THE MOTOR RACING OUT OF CONTROL NOT HAPPEN AGAIN . HE SAID HE DID RE-PROGRAM THE COMPUTER AND I COULD PICK UP THE CAR. HE SAID THE CAR WAS SAFE TO DRIVE, BUT I FEAR THIS UNSAFE INCIDENT COULD HAPPEN AGAIN AND HYUNDAI NEEDS TO TAKE ACTION TO REMEDY THIS SERIOUS PROBLEM AND PREVENT ANY FUTURE INJURIES FROM HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447468February 10, 2012
VEHICLE SPEED CONTROL
STOPPED ON A SLOPE 5-20 FT. LONG (UP OR DOWN), REMOVE RIGHT FOOT FROM BRAKE PEDAL TO ACCELERATOR PEDAL AND ATTEMPT TO ACCELERATE INTO TRAFFIC- SANTA FE WILL BARELY MOVE FORWARD REGARDLESS HOW MUCH ACCELERATOR PEDAL IS DEPRESSED OR "PUMPED" THEN: SUDDENLY WILL SPIN FRONT TIRES-ACCELERATING VERY RAPIDLY. THIS HAS HAPPENED A MINIMUM OF 25 TIMES. VERY DANGEROUS SITUATION WHEN ATTEMPTING TO ENTER A BUSY STREET, ROAD OR HIGHWAY. DEALER UNABLE TO FIND CODE ERRORS NOR COULD THEY DUPLICATE THE PROBLEM. COMPLAINED TO DEALER SERVICE TWICE ABOUT THIS SERIOUS AND DANGEROUS SITUATION. MANUFACTURER NEEDS TO GET INVOLVED IN THIS RANDOM, DANGEROUS CONDITION WHEN OWNER/OPERATOR CANNOT FEEL SAFE AND CONFIDENT THIS SUV WILL RELIABLY ACCELERATE FROM A COMPLETE STOP ON A SHORT SLOPE AS IT SHOULD EACH AND EVERY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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