Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10604672June 20, 2014
ENGINE
ENGINE SHUTS OFF AFTER TAKING FOOT OFF GAS, SLOWING DOWN AND THEN APPLYING GAS TO ACCELERATE. AFTER A SHORT PAUSE APROXIMATELY 15 TO 20 SECONDS, THE ENGINE WILL RESTART AND RESUME NORMAL OPERATION. NO CHECK ENGINE LIGHT APPEARS. THE ENGINE HAS THREE TIMES IN THE LAST 14 MONTHS. CAR WAS BROUGH TO DEALER AFTER FIRST TIME AND NO CODES OR ISSUES COULD BE FOUND. I WILL BRING CAR BACK TO DEALER NOW AFTER THE THIRD TIME. THIS IS LAST STALL RESULTED IN A CLOSE CALL IN HEAVY TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598590June 16, 2014
SERVICE BRAKES, STEERING, ENGINE
MY FAMILY HAS A 2012 HYUNDAI SANTA FE. WE STARTED EXPERIENCING PROBLEMS WITH THE VEHICLE STALLING WHILE DRIVING IN 2013. THE CAR STALLED MULTIPLE TIMES ON CITY STREETS AND ONCE ON THE HIGHWAY. WHEN THE CAR STALLS, THE DRIVER LOSES POWER STEERING AND BRAKES. IT IS A VERY DANGEROUS SITUATION. AFTER THE THIRD TIME THE CAR STALLED WE TOOK IT IN FOR SERVICE IN APRIL OF 2013 TO THE LOCAL HYUNDAI DEALERSHIP. THE TECHNICIAN RAN A COMPLETE DIAGNOSTIC AND SAID HE COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. WE REFUSED TO TAKE THE CAR AT THAT TIME AND INSISTED ON MORE TESTING. THEY DID FIND A PROBLEM. THEY REPLACED/REPAIRED THE ETC-ACTUATOR AND GASKET-THROTTLE BODY. THE CAR RAN FINE UNTIL LAST WEEK WHEN IT STARTED THE SAME PROBLEMS AGAIN. IT HAS STALLED FOUR TIMES IN THE LAST WEEK. THE LATEST STALL HAPPENED TODAY WHEN MY GIRLFRIEND WAS DRIVING THE CAR AT AROUND 30 MPH. IT ALSO STALLED LAST NIGHT WHEN I WAS DRIVING IT HOME AT ABOUT 25 MPH. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND PUT THE CAR IN PARK. I TURNED THE KEY AND IT STARTED RIGHT UP AGAIN. WHEN IT STALLED ON ME, I LOST POWER STEERING AND POWER BRAKES. THE TIME OF THE INCIDENT WAS 9:48PM AND THE MILEAGE ON THE CAR WAS 72,917. IT WAS VERY SCARY. WE ARE TAKING CAR TO HYUNDAI DEALERSHIP TODAY FOR REPAIRS. WE DO NOT WANT TO DRIVE THIS CAR ANYMORE. IT IS UNSAFE AND A HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598412June 15, 2014
STEERING
CAR WAS PURCHASED, BRAND NEW, A YEAR AGO OR SO. IT WAS RECALLED, AMONG 20300 VEHICLES IN THE USA. I TOOK IT TO THE DEALER (HENDERSON HYANDAI SUPERSTORE (702-565-1500) THREE CONSECUTIVE TIMES, OVER THE LAST 12 MONTHS. THEY ARE STILL REFUSING TO ADDRESS THIS VERY DANGEROUS PROBLEM. I AM THE FATHER OF TWO INFANTS, 3 AND 1 YEAR-OLD. I CANNOT DRIVE THIS DEFECTIVE VEHICLE, ENDANGERING THEREBY MY LIFE, MY WIFE'S, AND MY TWO BABIES. THEREFORE, I REQUEST A REFUND OF SOME $13,000 ALREADY PUT INTO THIS INNATELY DEFECTIVE VEHICLE. I ASK RESPECTFULLY THAT YOU ASSIST ME, ASAP. THANK YOU VERY MUCH! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597804June 12, 2014
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2005 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FRONT DRIVER'S SIDE SEAT BELT WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597856June 12, 2014
STEERING
CAR WANDERS FROM LEFT TO RIGHT, CONSTANTLY HAVING TO CORRECT STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597887June 12, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED WHILE MAKING A LEFT TURN, THE VEHICLE STALLED WITH NO WARNING. THE CONTACT HAD TO APPLY EXTREME FORCE TO TURN THE STEERING WHEEL AND WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS NOT ABLE TO NEITHER REPLICATE NOR DIAGNOSE THE FAILURE.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,800. UPDATED 08/11/14*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 08/19/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597980June 12, 2014
FUEL SYSTEM, GASOLINE
WE HAVE OWNED 2 HYUNDAI, SANTA FE. THE FUEL SENSOR HAS FAILED IN BOTH VEHICLES. AFTER DOING MUCH RESEARCH, I DISCOVERED THAT FUEL SENSOR FAILURE IS A PREVALENT OCCURRENCE IN THESE VEHICLES. THERE ARE NUMEROUS DOCUMENTATIONS ON THE INTERNET. FUEL SENSOR FAILURE IS A SERIOUS SAFETY ISSUE. THE DRIVER HAS NO IDEA HOW MUCH GAS IS IN THE CAR. THEREFORE, THE VEHICLE MAY STALL AT ANYTIME ON THE ROAD, AND THE DRIVER WOULD BE INJURED ESPECIALLY IF HIT AT A HIGH SPEED. THE VEHICLE MAY STALL LATE AT NIGHT AND THE DRIVER MAY BE IN A REMOTE LOCATION. IF THE CAR WERE TO STALL AFTER DARK, ONCOMING TRAFFIC WOULD NOT SEE THE STALLED CAR. THE AVERAGE COST TO REPLACE THE SENSOR IS BETWEEN 500 AND 800 DOLLARS. I HAVE HAD TO MAKE THIS PAYMENT TWICE BECAUSE I CANNOT SLEEP AT NIGHT WITH MY DAUGHTER DRIVING A CAR WITHOUT ANY IDEA OF WHEN IT WILL STALL. I HAVE CONTACTED HYUNDAI AND THEY ARE WELL AWARE OF THE SAFETY ISSUES. THEY TOLD ME THAT THE CAR WAS NOT UNDER WARRANTY. THEY SAID THAT THERE IS NOTHING THEY WILL DO TO HELP ME OR OTHER OWNERS. THIS PROBLEM IS NOT ABOUT WARRANTY. IT IS ABOUT DRIVER SAFETY. HYUNDAI REFUSES TO RECALL THESE AUTOMOBILES AND WOULD RATHER WAIT UNTIL SOMEONE IS DEAD/INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597721June 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597317June 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE STALLED AS ALL INDICATORS LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM CARBURETOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE HAS RECURRED SEVERAL TIMES. THE FAILURE AND CURRENT MILEAGE WAS 24,741.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598194June 10, 2014
ENGINE AND ENGINE COOLING, STEERING, SERVICE BRAKES, HYDRAULIC
1ST OF MANY TOTAL ENGINE DE-POWERMENTS HAPPENED AT A STOP SIGN, GOING APPROX.15 MPH. I HAD FILLED THE GAS TANK AND AT THE FIRST STOP SIGN I CAME TO, THE ENGINE CHECK LIGHT CAME ON; AND IT DIED, POWERLESS. I COASTED TO MY DESTINATION (LESS THAN A BLOCK AWAY) AND CALLED MY SERVICE REP AT DANBURY HYUNDAI (CT). SHE TOLD ME IT WAS DUE TO AN INCORRECT GAS CAP REPLACEMENT, TO UNDO THE GAS CAP AND START THE CAR. IT WORKED. AFTER THE FIRST EPISODE, THIS ABSOLUTE POWERING DOWN OF EVERYTHING, BRAKE, STEERING, CONTROL; HAPPENED SO OFTEN, IT BECAME ROUTINE. GAS TANK FILLING HAD NO BEARING-BUT IT HAPPENED AT STOP LIGHTS OR STOP SIGNS, SO I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND RESTART IT. ALL THAT CONFIDENCE EVAPORATED YESTERDAY. I WAS DUE TO GET ON THE HIGHWAY AND DRIVE ABOUT 45 MINUTES ON A COMBINATION OF HIGHWAY AND THRUWAY TO MY DAUGHTER'S. I WAS ON A BUSY LOCAL ROAD THAT PASSES THROUGH DANBURY WHEN THE CAR'S ENGINE LIGHT CAME ON, WITHOUT ME BEING AT A STOP SIGN OR RED LIGHT, OR EVEN BRAKING FOR ANY REASON, AND I LOST ALL CONTROL OF THE VEHICLE. THIS HAPPENS SO SUDDENLY, I MIGHT ADD, THAT YOU HAVE NO TIME TO EVEN ACTIVATE THE EMERGENCY FLASHERS, OR DO ANYTHING BESIDES GRAB THE WHEEL WITH BOTH HANDS AND TRY TO GET OVER AS FAR TO THE RIGHT AS POSSIBLE TO AVOID BEING HIT FROM BEHIND. I NARROWLY ESCAPED BEING REAR ENDED BY A DUMP TRUNK DIRECTLY BEHIND ME. I PUT THE CAR INTO PARK, STARTED IT UP, AND CALLED MY SERVICE DEPT. AT HYUNDAI. I EXPLAINED THAT THIS HAPPENED AGAIN, SINCE I HAD ORIGINALLY TOLD THEM WHEN I HAD THE CAR SERVICED IN MAY OF 2014, AND THEY HAD TOLD ME THEN, THAT THEY COULDN'T DUPLICATE IT, SO THEY COULDN'T FIX IT. I EXPLAINED THAT HAD I BEEN ALREADY ON THE THRUWAY I WOULD BE DEAD INSTEAD OF ON THE PHONE. I CAME HOME CALLED MY LAWYER AND FOUND HIS ADVICE SO HELPFUL, I'M SHARING IT. GO TO BBB.COM, AUTO LINE. THEY OFFER ARBITRATION AT 0$.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597401June 10, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 HYUNDAI SANTA FE. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL TANK WAS CRACK AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597098June 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2005 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 05V450000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596882June 8, 2014
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT CAME ON. TEST SHOWS IT IS THE FUEL SENSOR. FUEL GAUGE INSIDE FLUCTUATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596915June 8, 2014
ENGINE, STEERING
VEHICLE DRIVEN SHOPPING CENTER (APPROXIMATELY 15 MI.) UPON LEAVING VEHICLE STALLED GOING APPROXIMATELY 15 MPH. STEERING CUT OUT AND DIFFICULT, BUT WAS ABLE TO GET TO THE SIDE OF THE ROAD. WAS ABLE TO RESTART VEHICLE AFTER APPROXIMATELY 3 MINUTES. GAS WAS PURCHASED APPROXIMATELY 1 WEEK PRIOR AND VEHICLE RAN FINE. WILL TAKE TO THE DEALER, BUT BASED ON OTHER REPORTS I DO NOT EXPECT THEM TO FIND ANY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596924June 8, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, STEERING
THIS HAPPENS MORE OFTEN THAN NONE NOW. I CAN BE PULLING OUT INTO TRAFFIC OF JUST CRUISING ALONG WHEN I PRESS GAS TO GO WHENALL OF A SUDDEN THE CAR JERKS, LOOSES POWER! LIKE ITS GOING TO STOP AND STALL IN ONE QUICK SECOND AND THROWS ME FORWARD EVEN WITH MY SEATBELT ON IT JERKS ME I ONLY HAD IT STALL ONE TIME, SO FAR. IF I LET OFF THE GAS AND PRESS IT AGAIN IT SEEMS TO HELP AND POWER COMES BACK, SOMETIMES. I ALMOST GOT HIT PULLING OUT INTO TRAFFIC BECAUSE THE CAR LOST POWER AND WASN'T GOING ANYWHERE WHEN I HAD GAS PEDDLE PUSHED. WHEN ALL THIS HAPPENS THE ENGINE LIGHT WILL COME ON AND THAN GO OFF, SOMETIME NOW THE ENGINE LIGHT COMES ON AND STAYS ON FOR A FEW DAYS AND THE CAR HAS A LOT LESS POWER OR FEELS LIKE ITS GOING TO STALL, THAN THE LIGHT WILL GO OUT ON ITS OWN. I HAD IT CHECKED OUT AND THEY TOLD ME I NEEDED AN ALTERNATOR SO I BOUGHT ONE WHEN MY SON AND MY NEIGHBOR WAS GOING PUT IT IN THEY CHECKED THE ALTERNATOR AND BATTERY AND THEY WERE FINE AND HAVE BEEN CHECKED SEVERAL TIMES AND ARE FINE. ALSO AT NIGHT WHEN I PRESS THE BREAK TO STOP OR SLOW DOWN THE HEAD LIGHTS WILL DIM AND I CAN FEEL THE JERKING OF THE CARE JUST A LITTLE BIT. I AM SO AFRAID TO DRIVE THIS CARE SOMETIMES OR ON THE BELTWAY BECAUSE I AM AFRAID ITS GOING TO STALL/SHUTDOWN OR SHUT OFF THAT ITS GOING TO GET ME KILLED AND I AM ALSO AFRAID TO DRIVE MY GRAND CHILDREN BECAUSE OF THE SAME REASONS. PLEASE HELP ME! I CAN'T AFFORD TO KEEP GETTING IT LOOKED AT WHEN IT DOESN'T HAPPEN ALL THE TIME THEY CAN'T FIND ANYTHING WRONG WITH IT. WHAT CAN I DO TO FIX THIS PROBLEM. WHEN THIS HAPPENS I HAVE NO STEERING OR CONTROL OF THE CAR FOR THAT SPLIT SECOND AND I AM AN EMT/FIREFIGHTER I KNOW THAT SPLIT SECOND CAN KILL ME AND ANYONE ELSE IN MY CAR. I HAD BOUGHT THE CAR USED LAST YEAR AND IT WAS DOING IT JUST A VERY LITTLE BIT AT FIRST AND I CALLED THE USED DEALER AND HE SAID ITS BAD GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596823June 7, 2014
STRUCTURE:BODY, SUSPENSION, ELECTRICAL SYSTEM, AIR BAGS
PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10596553June 6, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
DIES IN THE MIDDLE IF ROAD! ALMOST DIE. ALL THE TIME!!!!!! DIES IN THE MIDDLE IF ROAD! ALL THE TIME!!!ALMOST DIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596575June 6, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTE FE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STALLED. ADDITIONALLY, WHILE AT A STOP LIGHT THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596654June 6, 2014
AIR BAGS
THE 2008 HYUNDAI SANTE FE HAS A RECALL ON FAULTY AIRBAG CLOCKSPRINGS. COINCIDENTALLY MY 2008 SANTE FE CLOCK SPRING NOW NEEDS TO BE REPLACED. THE HYUNDAI SERVICE DEALERSHIP AND HYUNDAI CUSTOMER CARE TELLS ME THAT I AM NOT COVERED BECAUSE MY VIN IS NOT LISTED IN THE "RECALL CAMPAIGN" MY CONFUSION IS I OWN A 2008 THE RECALLS ARE FOR THE 2008....HOW DO I GET MY CAR INCLUDED IN THIS "RECALL CAMPAIGN"? PLEASE HELP. I WILL HAVE TO PAY $400 TO GET THIS FIXED WHEN IT SHOULD BE UNDER HYUNDAI FAULTY WARRANTY. PLEASE HELP THE LITTLE GUY/CONSUMER!! THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596673June 6, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT CAME ON IN THE CAR, I TOOK IT TO BE DIAGNOSED AND IT IS A FAILURE OF THE FUEL LEVEL SENSOR. APPARENTLY HYUNDAI IS WELL AWARE OF THIS VERY COMMON PROBLEM AND REFUSES TO ISSUE A RECALL. ADDITIONALLY, THE ENTIRE ASSEMBLY IS ONLY SOLD TOGETHER, THEREFORE THIS IS A FIX THAT WILL COST AT LEAST $800 WHICH I CANNOT AFFORD. SO NOW I JUST HAVE TO DRIVE AROUND WITH THE CHECK ENGINE LIGHT ON AT ALL TIMES, HAVING NO IDEA HOW MUCH FUEL I HAVE OR IF ANY OTHER ENGINE ISSUES HAVE COME UP. SHAME ON HYUNDAI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe