Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#10956325February 22, 2017
FUEL/PROPULSION SYSTEM
FUEL GAUGE PROBLEM: WHEN FILLING THE CAR, THE FUEL GAUGE IN THE CAR WILL SHOW EMPTY, EMPTY LIGHT IS ON DESPITE FILLING THE CAR WITH PLENTY OF GAS. ADDITIONALLY, IN 2009 MY CAR STOPPED SUDDENLY WHILE WE WERE ON A BRIDGE IN 4 LANES OF TRAFFIC. THE FUEL TANK HAD TO BE PULLED AND REPLACED. NOW, WHEN I'M DRIVING(KNOWING THAT I HAVE ENOUGH FUEL TO CONTINUE) THE FUEL GAUGE IS NOT REGISTERING PROPERLY AND WILL 'WAG' BETWEEN FULL AND EMPTY. DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956079February 21, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN MAKING A RIGHT OR LEFT TURN FROM A STOP INTO TRAFFIC AND THE SUV HITS A SMALL PATCH OF SNOW, POTHOLE OR BUMP IN THE STREET, THE STABILITY CONTROL WILL CURTAIL THE VEHICLE ACCELERATION FOR A FEW SECONDS. THIS HAS CAUSED A NEAR MISS REAREND COLLISION INTO MY VEHICLE ON THREE OCCASIONS. THERE IS A BUTTON TO SHUT THE ACCELERATION CONTROL FEATURE OFF BUT IT MUST BE PUSHED EACH TIME YOU START THE VEHICLE. MY OPINION IS THAT THE STABILITY CONTROL SENSOR IS FAR TOO SENSITIVE AND / OR THE COMPUTER SOFTWARE NEEDS TO BE REVISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955621February 20, 2017
ENGINE
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND STARTED A FAINT RATTELLING NOISE COMING FROM THE MOTOR COMPARTMENT. I THOUGHT IT MIGHT BE A WHEEL BEARING.TRAVELED 3-4 MORE MILES, THEN WITH WHAT I WOULD DESCRIBE AS COMPLETE MOTOR FAILURE, ALOUD CLATTERING NOISE FROM THE ENGINE COMPARTMENT AND LOSE OF POWER HAPPENED. I IMMEDIETLY PULLED OVER TO THE SIDE OF THE HIGHWAY A AND SND LOOKED UNDER THE HOOD. I CHECKED THE OIL LEVEL AND IT WAS FINE, BUT IT WAS VERY BLACK AND SMELLED BURNT. I CALLED FOR ROADSIDE ASSISTANCE AND THE VEHICLE WAS HAULED TO THE NEAREST HYUNDAI DEALER. 1ST THING THE SERVICE DEPT. PERSON DID WAS CHECK THE OIL AND SAID THAT IT WAS FINE ALSO. THEY THEN TOOK THE VEHICLE INSIDE, THEY DROP THE OIL PAN AND FOUND PIECES OF METAL THEY THOUGHT TO BE FROM BEARINGS FROM THE BOTTOM END OF THE MOTOR. I HAD JUST BOUGHT THIS USED VEHICLE IN SEPTEMBER 2016 AND THE MOTOR FAILED IN NOVEMBER 2016 ALMOST 2 MONTHS TO THE DAY I BOUGHT IT. IT WAS PURCHASED FROM A HYUNDAI DEALER SO THE VEHICLE WAS INSPECTED AND CERTIFIED. THE MOTOR AND THE TURBO BOTH HAD TO BE REPLACED AT THE COST OF $6364.11 OUT OF MY POCKET. THE SERVICE MANAGER TRIED TO GET SOME SORT OF GOODWILL HELP FROM HYUNDAI AND THEY REFUSED. TO SAY I'M NOT HAPPY IS AN UNDERSTATEMENT, I DID FILE A COMPLAINT WITH HYUNDAI MOTORS USA. I'VE BEEN DOING INVESTIGATING ON THE INTERNET AND I'M FINDING OTHER PEOPLE WITH SIMILAR PROBLEMS WITH THEIR 2013 2.0T SANTA FE'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955196February 17, 2017
AIR BAGS
WAS DRIVING DOWN PENDLETON PIKE GOING SOUTH TURN ON 38TH STREET GOING WEST,THEIR WAS BIG LOUD POP I THOUGH I BLEW A TIRE OVER SEEN THE AIR BAG HAD EXPLODED ON THE PASSENGER SEAT THIS HAPPENED ON 2/13/2017 MY NAME IS [XXX] EMAIL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955212February 17, 2017
ELECTRONIC STABILITY CONTROL (ESC)
DURING NORMAL LEFT HAND AND RIGHT HAND TURNS AND U-TURNS, THE TC/ESC CAN ACTIVATE AND CAUSE THE ENGINE MANAGEMENT SYSTEM TO SIGNIFICANTLY REDUCE ENGINE POWER. THIS HAPPENS ON DRY PAVEMENT, UNDER NORMAL ACCELERATION. IT WILL ALSO HAPPEN MORE FREQUENTLY DURING TURNS IF THERE IS A BUMP/POTHOLE/ROAD IMPERFECTION THAT JARS THE SUSPENSION. THIS ISSUE IS DANGEROUS AND HAS NEARLY CAUSED ACCIDENTS. I HAVE HAD TO PULL OFF THE ROAD TO AVOID A COLLISION FROM THE REAR BECAUSE THE ENGINE HAD NO POWER, THE TC/ESC LIGHT WAS FLASHING ON THE DASH. SO FAR MY ATTEMPTS AT THE DEALER TO HAVE THIS FIXED HAVE BEEN UNSUCCESSFUL. I AM WORKING WITH HYUNDAI CONSUMER AFFAIRS TO DETERMINE A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955299February 17, 2017
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHEN DRIVING SUDDENLY THE CAR DECELERATES MAKING IT NECESSARY TO MASH HARDER ON THE GAS PEDAL TO GET THE CAR TO CONTINUE MOVING. THE USB PORT DOES NOT CHARGE WHICH RESULTS IN THE PHONE LOSING BATTERY LIFE YOU CAN ONLY USE ANDROID AND APPLE CAR ONN THAT PORT SO WHEN TRAVELING LONG DISTANCES YOU MAY BE WITHOUT DIRECTIONS. ITS AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955056February 16, 2017
POWER TRAIN
MY BRAND NEW 2017 SANTA FE LIMITED HESITATES BADLY WHEN COMING OUT OF TURNS AND ATTEMPTING TO ACCELERATE...JUST SHORT OF COMING TO A STOP. IT IS VERY PRONOUNCED WHEN IN ECO MODE, BUT IS AN ISSUE TO A LESSER DEGREE IN THE OTHER TWO DRIVING MODES. DOES ANYONE ELSE HAVE THIS ISSUE? (I HAVE AN APPOINTMENT SOON TO GET IT LOOKED AT, BUT WAS TOLD THAT THERE IS NO ADJUSTMENT THAT THEY CAN DO.) IT IS UNACCEPTABLE AND I'M LOOKING TO HEAR IF THIS IS A COMMON. THE OWNERS MANUAL STATES THAT PERFORMANCE IN ECO MODE IS LESS. BUT THIS IS VERY ANNOYING AND BORDERS BEING DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954639February 15, 2017
AIR BAGS
ON 2/13 2017 MY AIR BAG ON PASSENGER SIDE DEPLOYED, WHICH ALL AIR NO GOOD. CALL HYN DEALER TOLD ME 2500 DOLLARS TO FIX NO ACCIDENT JUST DRIVING. I THOUGHT I BLUE A TIRE AND IT WAS MY PASSENGER SEAT AIR BAG MY NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954872February 15, 2017
POWER TRAIN
2017 HYUNDAI SANTA FE SPORT 2.0 T WHEN MAKING A TURN DURING ACCELERATION, SUDDEN POWER LOSS TO ENGINE. USUALLY HAPPENS IN 2ND GEAR, ESPECIALLY AFTER DOWNSHIFT FROM 3RD GEAR. MAKING A SHARP LEFT TURN FROM A FULL STOP CAUSED THE STABILITY CONTROL TO TURN ON AND VEHICLE LOST ALL POWER (RPM SAT AT 1500 RPM) FOR APPROX. 2 SECONDS. ALMOST GOT REAR-ENDED. ANOTHER TIME, MAKING A RIGHT TURN ON INTERSTATE ONRAMP AND RIGHT FRONT TIRE HIT A POT HOLE, VEHICLE LOST ALL POWER FOR APPROX. 2 SECONDS (AROUND 20 MPH). ALMOST GOT HIT. MAKING A LEFT HAND TURN AT TURN SIGNAL (VEHICLE DOWNSHIFTED FROM 3RD TO 2ND) AND VEHICLE RPM WENT TO 1500 AND DIDN'T MOVE FOR APPROX. 2 SECONDS. ALMOST GOT HIT. ACCELERATING UP HILL, SLOWED DOWN FOR CAR IN FRONT OF ME (VEHICLE DOWNSHIFTED FROM 3RD TO 2ND), APPROX. 20 MPH. WENT TO ACCELERATE AGAIN AND VEHICLE SAT AT 1500 RPM WITH POWER LOSS FOR APPROX. 2 SECONDS. SEVERAL OTHERS REPORT THIS SAME ISSUE ON THE VARIOUS HYUNDAI SANTA FE FORUMS WITH THE SPORT TURBO. I KNOW THERE WAS A TSB FOR THE FULL-SIZED SANTA FE WITH THE V6, BUT THIS IS THE SWB (SHORT WHEEL BASE) SPORT MODEL WITH 4 CYLINDER TURBO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954447February 14, 2017
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE DOES NOT READ CORRECTLY UNLESS THE TANK IS 100% FULL. EVEN THEN IT OCCASIONALLY WILL READ INCORRECTLY. WHEN FILLING THE TANK IT OCCASIONALLY SHUTS OFF AS IF FULL DESPITE NOT BEING FULL. THIS IS A MAJOR ISSUE BECAUSE IT IS IMPOSSIBLE TO TELL HOW MUCH GAS IS IN THE TANK AT ANY GIVEN TIME WHICH IS A SAFETY CONCERN WHEN DRIVING LONG DISTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954439February 14, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE CONTACT PULLED OVER TO THE SHOULDER AND THE ENGINE STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,271. UPDATED 05/10/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954294February 13, 2017
ELECTRICAL SYSTEM
THERE IS A GASKET LEAK THAT DRIPS OIL ON TO MY CAR'S ALTERNATOR, AFFECTING ITS ABILITY TO WORK. LAST YEAR, THIS PROBLEM CAUSED MY CAR NOT TO START, AND COMPLETELY DRAINED MY NEW CAR BATTERY (WHEN I THOUGHT THIS WAS SIMPLY A CAR BATTERY ISSUE). LAST YEAR, IT WOULD NOT START FOR ME AT ALL - I DISCOVERED THIS PROBLEM TOO LATE. THIS PROBLEM WITH THE GASKET LEAK IS OCCURRING AGAIN AND CAUSES MY BATTERY LIGHT TO COME ON WHILE DRIVING. WHILE I WAS ABLE TO DRIVE IT TO THE DEALERSHIP FOR EVALUATION AND REPAIR, I WAS BY HYUNDAI'S CAR DEALERSHIP TO NOT DRIVE AT NIGHT AND TO NOT DRIVE WHILE IT'S RAINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954081February 12, 2017
FUEL/PROPULSION SYSTEM
HAD PROBLEMS WITH THE GAS GAUGE BEING ERRATIC AND MY 2008 SANTA FE, HESITATING WHEN TRYING TO ACCELERATE. HAD THE FUEL PUMP REPLACED AT AN AFTER MARKET SHOP THAT I HAVE ALWAYS USED ON ON MY VEHICLES, IN APRIL 2016 ($707.00) AND APPEARED TO FIX THE PROBLEM. HERE IT IS FEB. 2017 AND ARE EXPERIENCING THE SAME PROBLEM, BUT THIS TIME WE WERE DRIVING AND THE VEHICLE JUST DIED AND COULD NOT BE RESTARTED. I HOPE IT'S NOT THE FUEL PUMP AGAIN. CAN'T FIND A RECALL FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954008February 11, 2017
SERVICE BRAKES
WHILE TRYING TO STOP FROM LESS THAN 40 MILES PER HOUR FOR A LIGHT TURNING RED THE ABS CAME ON AND RELEASED THE BRAKES MAKING ME ROLL THROUGH THE STOP LIGHT, NO TICKETS OR ACCIDENTS BUT DANG, THE BRAKE PEDAL PUSHED BACK APPLYING VERY MUCH LESS BRAKING ON DRY PAVEMENT ON MODERATE BRAKING, I STOPPED IN THE MIDDLE OF THE INTERSECTION. VERY VERY SCARY AND POTENTIALLY FATAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953796February 10, 2017
UNKNOWN OR OTHER
MY VEHICLE WAS IN PARK ON A FLAT SURFACE. I REACHED IN AND TURNED THE ENGINE OFF THE CAR BEGAN ROLLING BACKWARDS . I WAS DRAGGED BACKWARDS DOWN THE DRIVEWAY. THE CAR STOPPED WHEN IT HIT THE NEIGHBORS CURB.I GOT IN THE CAR WAS OFF AND IN PARK.I THEN DROVE CAR INTO GARAGE AND PLACED IN PARK. I DIDI SUSTAIN A SEVER ANKLE SPRAIN AND WAS TREATED AT A HOSPITAL.THE CAR HAD 1900 MILES ON IT AND WAS A NEW CAR LEASE. THE DEALER INSPECTED THE CAR ON MONDAY DECEMBER 5 AND FOUND NOTHING. I CONTACTED THE NATIONAL CUSTOMER SERVICE CENTER . THEY SENT A THIRD PARTY TO INSPECT CAR AND ON FEBRUARY 3,2017. I RECIEVED AN EMAIL. IT STATED THAT THE TRANSMISSION,GEAR SHIFTER AND BRAKES ARE NORMAL IT NOTED THAT IN THIS CAR THE DRIVER ALWAYS MUST PLACE THE EMERGENCY BRAKE ON EVERY TIME IT IS PLACED IN PARK. THE SALESMAN DID NOT CONVEY THIS,NOR II IS LISTED ON THE INFORMATION CHECKLIST TO REVIEW BEFORE CUSTOMER TAKES CAR. ALSO WHEN I TEST DROVE THIS VEHICLE IT DID NOT HAVE THE EMERGENCY BRAKE ON. ALSO. WHEN TEST DRIVING THE CAR I COMMENTED THAT THE BRAKES SEEMED STRANGE. THE SALESMAN TOLD ME TO STOP AND WE RETURNED TO DEALER.HE INFORMED ME THAT RACCOONS ON THE PROPERTY WERE EATING THROUGH BRAKE LINES ON SEVERAL CARS. I WAS TOLD THEY WOULD BE REPAIRED BEFORE I TOOK POSSESSION FOUR DAYS LATER. I AM SCARED TO DRIVE THIS CAR. I ASKED TO BE LET OUT OF THE LEASE BUT THAT WAS DENIED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10950461February 9, 2017
SEAT BELTS
DRIVER AND PASSENGER FRONT SEAT BELT BUCKLES HAVE BECOME VERY DIFFICULT TO OPEN. HYUNDAI DEALERSHIP AGREED THAT THE SEAT BELTS SHOULD BE REPLACED, HOWEVER HYUNDAI DID NOT AGREE TO PAYING FOR REPLACEMENT. I BELIEVE THAT THE SEAT BELT BUCKLES ARE DEFECTIVE AND A SAFETY HAZARD. I THINK THAT THEY ARE DEFECTIVE FOR HAVING FAILED WHEN THE VEHICLE IS STILL BELOW 60,000 MILES. I THINK THAT THEY ARE A SAFETY HAZARD BECAUSE IF WE WERE IN AN ACCIDENT, I AM NOT SURE WHETHER WE COULD GET OUT OF THE VEHICLE. BBB WOULD NOT TAKE OUR CASE IN ARBITRATION SINCE THE VEHICLE IS OUT OF THE 5 YEAR AUTO MANUFACTURER BUMP-TO-BUMPER WARRANTY. I BELIEVE THAT HYUNDAI SHOULD REIMBURSE US FOR THE REPLACEMENT OF OUR SEAT BELTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953677February 9, 2017
ENGINE
ENGINE STALLS WHILE DRIVING ON FREEWAY - THE TEMPERATURE OUTDOORS HAS TO BE COOL AND DAMP. SAFETY RISK FOR KIDS AND MYSELF TO HAVE ENGINE STALL. LIGHTS GO OUT AND CRUISE IF ON KICKS OFF. ENGINE WILL RESTART ITSELF, BUT AFTER IT HAPPENS - ENGINE LIGHT STAYS ON UNLESS I ACCELERATE. THE ENGINE STALLING HAS HAPPENED FOR THE PAST 4 YEARS, BUT NO ONE CAN FIND THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950082February 7, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2001 HYUNDAI SANTA FE. THE CONTACT NOTICED A FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE. WHEN RE-FUELING, THE FUEL LEAKED OUT OF THE FUEL TANK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950148February 7, 2017
ENGINE
WE WERE DRIVING THE VEHICLE ON THE HIGHWAY AROUND 60 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY WITH NO PRIOR WARNING, NO CHECK ENGINE LIGHT, NO OVERHEATING.... THE ENGINE HAS OIL AND THE RADIATOR IS FULL OF ANTIFREEZE. WE TOOK IT TO A HYUNDAI DEALER, THEY ADVISED THE ENGINE IS LOCKED UP AND WE NEED NEW ENGINE THAT COSTS $8500.00. ACCORDING TO SOME REVIEWS ON THE INTERNET, THIS HAS HAPPENED TO MANY PEOPLE AND HYUNDAI ENDED UP REPLACING THE ENGINES FOR THEM. I CALLED HYUNDAI CUSTOMER CARE CENTER, THEY REFUSED TO DO ANYTHING ABOUT IT BECAUSE THE CAR IS OUT OF WARRANTY PERIOD (79K MILES). IT LOOKS LIKE THIS IS A COMMON DEFECT IN THESE CARS AND THE MANUFACTURER SHOULD RECALL THESE ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949700February 6, 2017
FUEL/PROPULSION SYSTEM
FUEL LEVEL SENSOR FAILED AT 65,000 MILES. FUEL GAUGE OSCILLATES, NO WAY TO KNOW HOW MUCH FUEL IS REMAINING. SIGNIFICANT DANGER OF VEHICLE CUTTING OFF WHILE DRIVING BECAUSE FUEL TANK EMPTY WITHOUT DRIVER BEING AWARE. OTHER AUTOMAKERS HAVE ISSUED RECALLS FOR THIS PROBLEM; HYUNDAI NEEDS TO FIX THIS KNOWN, POTENTIALLY DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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