Hyundai Santa Cruz Complaints

328 consumer complaints on file.

#11513907March 27, 2023
POWER TRAIN
Power train/transmission Driving on an interstate at speed , heavy traffic , vehicle suddenly decelerated no matter how much I pushed gas pedal. This lasted for 5-8 seconds before vehicle re-engaged. Lot of vehicles behind me nearly rear ended myself and each other Returning vehicle to dealership on Thursday , March 30th even though told dealership had no appointments available for weeks. No warning before during or afterwards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513356March 23, 2023
ENGINE
Coolant leaking onto engine shield and ground from front a small rock that hit of vehicle radiator. The radiator is not nearly shielded well enough to protect it from rocks and other debris. A 1/4 inch diameter rock struck the front of radiator through grill opening resulting in a leak and possible risk of overheating the engine. The radiator tube size is also made of extremely insufficient material to withstand any impacts. Hyundai dealer and corporate at this time refuse to take any responsibility for this issue and will not warranty the replacement. The car is a 3 month old 2023 Santa Cruz Limited with just over 3,000 miles on it. This is an extremely common issue with a quick google search of the 2022-2023 Santa Cruz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511582March 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was accelerating onto the interstate in a busy high speed area and suddenly there was no communication to my transmission. I went from 58 miles an hour to 20mph is a matter of seconds barely avoiding causing a several car pile up. I had vehicle towed to 2 different dealer service departments to no avail. I was told that there was no code and the problem could not be duplicated. However there is a recall for a similar issue. I was told my vin number didn't fall within that recall. The vehicle has been in the shop for several issues in the 6 short months I've owned it most appear to be related to electrical issues. I've made several attempts to resolve the issue through Hyundai with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510352March 6, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on the expressway, the sunroof shattered. We were not under an overpass, and traffic was very light. We did not see any object strike the sunroof. It’s like it just spontaneously exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510102March 4, 2023
POWER TRAIN
Vehicle suffered a loss of power while accelerating from a stop. Would not go faster than 30 MPH. Since I was entering a freeway I was lucky that the traffic was light. I was able to pull to the shoulder and after turning off the vehicle and restarting, it performed normally again. There were no warnings on the dash and I will be contacting the dealer ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508541February 22, 2023
POWER TRAIN
On February 10, 2023, I was driving my 2023 Hyundai Santa Cruz on Interstate 10 near Gautier, Mississippi. My cruise control was activated and I was cruising at a speed of about 76mph. Suddenly the vehicle began to rev up to 7,000 RPMs and decelerate. The vehicle then began to coast at around 45mph and pressing the accelerator did not increase the speed but did cause the vehicle to rev. I was able to coast down the off-ramp and turn into a parking lot, however I was nearly hit by oncoming traffic because the vehicle was losing power and I was unable to accelerate. Hyundai Roadside Assistance towed me to the nearest dealership with service center, Jason Pilger Hyundai. By the time the tow truck arrived, the vehicle would not accelerate at all and the driver had to push the vehicle around to the tow truck. After assessing the vehicle, the Hyundai dealership called Hyundai Tech Line and told me that my 2023 Santa Cruz needed a new transmission. The transmission is also on backorder, so I have no idea when my vehicle will be repaired. Hyundai Customer Care is also refusing to reimburse me the cost of my car payment for a brand new vehicle that I will be unable to drive or access for the foreseeable future. My Santa Cruz only had 5,337 on the odometer when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507220February 14, 2023
UNKNOWN OR OTHER
The roof moldings may detach and become a road hazard, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507214February 14, 2023
STEERING
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507179February 14, 2023
POWER TRAIN, ENGINE
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving 40 MPH, the vehicle independently started to decelerate. The contact stated that unknown warning lights were illuminated. The contact was able to enter a parking lot before the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with a seized engine. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V746000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506879February 12, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
GREETINGS, I BOUGHT THIS SANTA CRUZ ON NOVEMBER 25, 2022, AND ITY HAS ONLY 7,137 MILES. I ONLY DRIVE 11 MILES TO WORK AND 11 MILES BACK FROM WORK AT MY FIRST JOB AND 3 MILE TO WORK AT MY SECOND JOB AND 3 MILES BACK. I DO NOT DRIVE ON THE HIGHWAY TO GO ANYWHERE FAR. I ONLY USE THIS VEHICLE IN MY AREA. I HAVE ANOTHER VECHILE WHICH IS THE SUV I HAD BEFORE THIS AND I DRIVE THAT ON WEEKENDS. I NOTICED THE MILEAGE KEPT GOING UP AND UP JUST LIKE THE GAS WHEN IT IS RUNNING OUT. THE MILEAGE IS NOW AT 9,490. SO THIS IS SAYING THAT FROM NOVEMBER 25 I USED 2,353 MILEAGE. THIS IS RIDICULOUS. SOMEONE DID SOME TAMPERING AT THE DEALER. MY SUV IS 2013 AND I GOT IT WITH SEVENTY SOMETHING MILES IN 2017. IT HAS 120,000 MILES ON IT NOW. PLEASE CHECK THIS OUT AND LET ME KNOW WHEAT IS GOING ON AND GIVE ME A CALL PLEASE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506502February 9, 2023
POWER TRAIN, ENGINE
The car has 1,360 miles and is only a month old since I bought it. Car sat for 8 hours at my work parking lot. When I went to start it it ran rough like an engine misfire for about 10 seconds then normal. When I drove off with engine cold... the transmission would not shift up and was at 4,000 rpms. The accelerator pedal was not responsive.. even flooring it yielded no acceleration and the car would not go over 25mph. No check engine lights or trouble lights. I was able to put the automatic into paddle shift mode but the car still did not want to accelerate and when it did it seemed to get stuck at 3500-4000 rpm and no accelerator input. Shut the car off then back on again after I pulled over because the car would not accelerate. - now it is fine with no issues it seems like. Took to the dealer and they could not recreate the issue .. no trouble codes or open flash information available for a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505688February 5, 2023
POWER TRAIN
Sat Feb 4 2023 .There is a safety issue I have .with fact I left walmart pulled out into traffic went to 20 miles hour would not go any faster let off gas 3 times pushed and it finally took off this car has less than 3,000 Miles on it the only gd thing was I was on side street could only imagine. Pulling in in to traffic moving over 50 mph and getting hit .my wife drives it more than I do .I asked her about this weekend she said it's started doing more and more so it's happening more often. I am taking it to dealer. But therr is no service lights on on dash it's bothers me alot but she has to go to work and so do I she is nurse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504455January 30, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
My LED headlights have a massive dark spot in the top left corner. It looks like a triangle took a bite out of the light. It creates a big blind spot at night when driving in poorly lit areas and again, Hyundai won't do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504450January 30, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I was driving on the 394 in Minneapolis and my car had a massive loss of power, dropping my speed from 65 to 35 in seconds, as if i was braking (which I wasn't). The engine light began flashing and I was unable to accelerate beyond the speed it had reduced me to. I was able to limp off the freeway and into a parking lot where it kind of fixed itself after 10 minutes. I took it to a local dealership who said the engine had lost 2 cylinders suddenly. The cylinders were not replaced and no additional work was done to the engine (I don't know why). It has since continued to stutter at lower speeds and occasionally lags when accelerating. Hyundai refuses to do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503665January 25, 2023
POWER TRAIN
Car was driven 600 miles without issue on Sunday. Car was started Tuesday morning (outside temp 13F), driven a short distance, no issue, idled about 5 minutes, put in gear and attempted to drive. There was a severe lack of power, transmission was reluctant to shift, had to manually shift at 3500rpm. Was eventually able to reach 55mph in gear 5, upshift go gear 6 resulted in loss of speed. There was no response from accelerator. Pulled off highway, stopped engine, restarted, no change, still no power, transmission still would not shift. Drove about 5 miles to nearest exit, called for tow truck. Car was idling for about 45 minutes while waiting for tow. Eventually shut down engine, restarted car, miraculously it worked normally. Lack of transmission shift and engine power was not accompanied by any dash lights, warnings or notifications. The car simply decided it did not want to go, 5000 miles on odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502290January 17, 2023
VISIBILITY/WIPER
The windshield washer spray nozzles do not provide proper coverage to clean the windshield. They spray almost directly at the very bottom of the windshield while at rest, and it's even worse when at speed. I had the dealer check it out. They originally told me they adjusted the spray nozzles, but when I picked up the vehicle, the problem was still there. So I brought the vehicle back to the dealership. This time, they told me that these nozzles are not adjustable. The wipers aren't able to clean the windshield, so this causes significant visibility issues; especially with road salt or light rains. And at night, it's very difficult to see where I'm driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502137January 17, 2023
POWER TRAIN
I attempted to get this recall Hyundai campaign 236 DCT reprogram fixed at Porter Hyundai in Newark DE and Durst Hyundai in Durham NC. Neither dealer could schedule for 2 or more months from now (Jan 17 2023) until March 16 2023. This is two months at least and I do a lot of freeway driving. Losing power would be catastrophic. The NHTSA notice says to file a complaint if this is not covered in a timely manner. Two months from mail notification is not timely, especially since this is a known problem for at least a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501073January 10, 2023
EXTERIOR LIGHTING
On this new Hyundai design the headlights and bright lights are put low, into the area where the bumper and turn signals normally are. They put halogen bulbs in 3 versions (including the version we own). We are older and don't have perfect vision. The lights in this location are unusually dim and can be unsafe at times. The bulbs, in this real location, from the hood, project unusually low, creating a weird field of view, at night. The upper models have LED headlights, so we are not sure if this is an issue with that version, although it should be definitely brighter. LED housings and bulbs should be required in all models based on the safety concern. Who puts bulbs so low on the front, under the hood? Is there a law about placement/location of headlights?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500930January 9, 2023
ENGINE, UNKNOWN OR OTHER
Transmission problems , car went into limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500811January 9, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while starting the vehicle, the transmission failure warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The dealer informed the contact that the vehicle was included in NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 6,553. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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