Hyundai Santa Cruz Complaints

328 consumer complaints on file.

#11545260September 18, 2023
POWER TRAIN
2022 Santa Cruz with 5850 miles ... lost power when accelerating on busy road (avoided accident) ... Transmission Control System malfunction warning ... notified by dealer transmission will need to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544242September 13, 2023
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at various speeds, the Lane Departure feature malfunctioned, causing the vehicle to drive off the road on several occasions, and crossed double yellow lines with oncoming traffic ahead. The contact almost struck a pedestrian. In addition, the Forward Collision Avoidance system also malfunctioned several times causing the vehicle to abruptly stop while driving on the freeway with no other vehicles nearby. The vehicle was taken to the local dealer on several occasions and no cause for the failure was found. The sensors were updated but after retrieving the vehicle, the failure immediately reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543882September 11, 2023
POWER TRAIN
Twice, as I accelerated the transmission slipped out of gear as if it was shifted into Neutral. In both cases it finally shifted into gear and started to accelerate. In one case I was accelerating on to the Interstate. The Santa Cruz was taken to the dealer on Sept. 7th 2023 but they could not reproduce the problem and indicated there were no error codes. When the problem occurred I did not see a warning light on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542646September 5, 2023
UNKNOWN OR OTHER
automobile just shut off on highway going 65 mph for no reason causing a hazard for me and other people on the road. automobile then failed to restart. automobile was then towed to the closest dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541527August 29, 2023
AIR BAGS
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving 40 MPH while slowing down, the vehicle rear ended by another vehicle which caused the contact to crash into the vehicle in front. The air bags did not deploy. The contact struck the steering and had major injuries to the nose and neck and they required medical attention. The contact was unsure if the other drivers were injured. The vehicle was deemed totally loss from the insurance company. The manufacturer was contact but did not provide any assistance. The failure mileage 70,000. A police report was filed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11540441August 23, 2023
VISIBILITY/WIPER
Rain sensor wiper function. On this setting, even in consistent rain, the system will jump to slow wiper intervals all the way to the fastest setting...with no change in the amount or rain hitting the windshield. It seems confused and searching for the proper speed. It becomes dangerous when it arrives at a very slow intermittent setting for rain that requires a faster interval for adequate removal for the driver to see properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540314August 23, 2023
POWER TRAIN, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
August 16th, 2023 - Roughly 10:30 am Started car using Push-To-Start, car coughed a few times upon startup. Was about 74 degrees, not too hot or too cold. (This has happened before, not totally abnormal for it to cough on startup.) Loaded up the kid, our luggage, and left. Car was running about 4-5 minutes before putting it in drive. Drove out of the neighborhood street pretty normally, went to our stop sign, turned left. Car struggled up hill, appeared to be revving, but the RPMs and the speed did not reflect the amount of noise the car was making. Stopped at another stop sign, turned right, car WOULD NOT accelerate faster than 25ish mph. I put the pedal to the floor to try to bring up the speed, the SMART mode indicator was turning red (indicating bad gas mileage) but it was not accelerating or moving any further. Pulled into someone's driveway to get off the road. Stopped the car, put it in park, then put it in reverse, drove out of the driveway, put it back in drive. Car continued to not accelerate. Unable to get RPMs past 3k and speed past 25ish mph. Got it home without incident. Had dealership tow car as I was unwilling to drive it on an 70 mph road to get it to the dealer. Dealership and Hyundai corporate reject that anything occurred due to there being no computer indicator indicating there was an issue. They believe I had the car in manual mode. I discussed with them that 1) This was very unlikely, as I shifted back into drive more than once and 2) my RPMs would have been increasing if I was accelerating but simply not shifting. I went online and found out this is a widespread issue - I am not the only one reporting this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539757August 21, 2023
ENGINE, ELECTRICAL SYSTEM
Car will not start properly and shuts itself off after which a strong odor of burning plastic is present in the vehicle. It will periodically do this almost once a day if not every other day. I have taken it in to the dealer 4 times last time they had my car for two weeks and could not replicate porblem because they only drive it 5 miles and it will not happen unless vehicle is being daily driven. I have found numerous other owners with the same complaint. Hyundai will not authorize shop to work on car and advises them to release it to me each time. They only attempted to fix once and gave it back to me all over times. The car is at the dealer again and they will not work on it till october to try to find the problem again. I will not drive this car due to risk of car deciding to turn it self off or start on fire due to whatever is melting when this happenns car is still at red mcombs northwest as of today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539732August 21, 2023
POWER TRAIN
In the middle of driving, the DCT transmission began having intermittent issues with shifting and wouldn't allow regular acceleration, as well as disengaged the transmission/clutch around 3,000rpm in every gear. At this point, it would either over-rev with no connection to the transmission, or required letting off the gas completely, and long enough, to force a gear shift. Max speed was limited to around 55mph during this time. Both TCU updates have already been performed on the vehicle prior to the incident. A warning message appeared during the incident stating the TCU needs repair, and the check engine light illuminated. A standard OBDII diagnostic tool was unable to read the specific code afterwards. This falls in line with multiple similar situations with these transmissions, and it will be going to a dealer for evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535042July 28, 2023
UNKNOWN OR OTHER
I went to my Hyundai dealer because the tunneau cover is taking in a lot of water when it rains. All sides are taking in the water. This even occurs when I go to the car wash. The whole person of the cover is to keep things dry and from things flying out of the bed of the truck. The dealer spent four hours trying to resolve it and contacted Hyundai tech line for assistance. They were told that they know of the issue, but there is no fix for it because enough people have not registered a complaint about this situation. While it might not be a hazard, it makes the bed unable to be used. I have to have it shop vacuumed to be able to put things into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533300July 19, 2023
ENGINE, POWER TRAIN
Vehicle begins to sputter and doesn’t want to accelerate. This usually occurs on the highway. Pulling over and turning the car off “resets it” sometimes. Vehicle is less than a year old with 26k mi on it. When the vehicle experiences these episodes I have to gradually use the accelerator, vehicle does not like fast acceleration when it’s going through one of these episodes. Check engine light comes on and a message stating a diagnostic of the engine control system needs to be conducted. Currently awaiting Hyundai dealership to get me into their service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532972July 18, 2023
POWER TRAIN
For the past 2 months our vehicle would give us an error message that "transmission system error! Check transmission oil immediately". Then the transmission system would almost shut down and give us hardly any power to proceed. We would shut the car off, wait and turn it back on and it would work. This mainly seems to happen in stop and go traffic. If this were to happen on the highway it would be very dangerous. The car would be very sluggish until we are able to pull over and stop the car. We have taken the car to the dealership and on the second trip they were finally able to have it happen to them. It currently is in the shop for the third time. The first time they unplugged our security system and did not check the transmission fluid. The second time after it happened to them, they added 1 1/2 quarts of oil to the transmission fluid. It is a closed system and we are not seeing any leakage to the system. I am not sure what is causing the issue, but it has gotten to the point that we don't feel safe driving the vehicle anymore. I checked on line and other people have been receiving this error message. My car has about 20,500 miles on it and it is about 14 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532791July 17, 2023
POWER TRAIN, ENGINE
ON 7-13-2023 I WAS GETTING IN MY SANTZ CRUZ LIMITED THAT I BOUGHT BRAND NEW WITH 19,000 MILES, WHEN I TURNED ON MY TRUCK THE ENGINE LIGHT WAS ON. I SAT AND RAN A HEALTH CHECK ON MY INFO SCREEN, IT CAME UP WITH A TRANSMISSION/ENGINE ISSUES. I THEN WENT TO THE SANTA CRUZ APP AND FOUND THE ALERT, WHICH WAS DTC P1C2DO3 WHICH IS A RECALL ON THE TRANSMISSION ENGINE. I HAD THAT SERVICED ALL READY IN FEB OF 2023. WELL, I GUESS IT DIDN'T WORK. I DIDN'T WANT TO LEAVE IT WHERE IT WAS SO I SLOWLY DROVE TO MY OFFICE WHICH IS GATED. LEFT IT THERE OVERNIGHT AND HAD IT TOWED TO THE HYUNDIA DEALER FROM I BOUGHT IT AT. BUT AS I DROVE IT I CONTINUED TO LOSE POWER, AND IT SEEMED TO WANT TO STALE. YOU DO NOT WANT TO LOSE POWER WHERE I LIVE, THE DRIVING HERE IS SCARY. I AM NOW WAITING FOR A RESPONSE FROM THE AUTO NATION DEALERSHIP ON WHAT IS GOING ON, BUT THEY ARE NOT IN ANY HURRY TO GET BACK TO ME. I HAVE READ WHERE THERE HAVE BEEN MANY MORE OF THIS KIND OF THING REPORTED. THIS IS REALLY UPSETTING AND SCARY TO ME. IT'S BRAND NEW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530760July 6, 2023
POWER TRAIN
My new 2023 Santa Cruz lost power on freeway. The dealer performed a transmission software update; however, the issue was significantly worse after the upgrade, causing me to lose power again on a busy freeway. The vehicle was towed back to dealer. Today I was told the transmission needs replacement. Transmission failure is a dangerous safety issue. It’s my understanding that the 2022 Santa Cruz was recalled for transmission issues. Please do the same for the 2023 model so others don’t experience the terror of suddenly dropping power while surrounded by 65 mph+ cars. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529402June 28, 2023
POWER TRAIN
The dual clutch transmission frequently, though not consistently, malfunctions under acceleration. Typically, when accelerating from a stop, when the transmission shifts from 1st to 2nd gear, the clutch will slip causing a sudden loss of acceleration and shaking of the vehicle. Hyundai calls this a "judder". This causes a safety issue to myself and others because of the unexpected sudden loss of power. If this occurs while crossing another street or pulling out into traffic, it could lead to a collision. I took the vehicle in to Hyundai to have it fixed. They claim to have performed what they called a "judder test" and said that the car passed the test and didn't need any repairs. There have been no warning lights or codes. It is clear to me that Hyundai's testing procedure is inadequate to detect the issue, probably just so they don't have to pay for as many repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528957June 26, 2023
ENGINE, UNKNOWN OR OTHER
My issue was that I would press the gas pedal, but once I got to 20 mph the engine would stop giving power and I couldn’t get up to speed. My top speed was 30 mph, even though I would give it gas to speed up. This was the worst after I would come to a stop at a traffic light. As I pressed the gas to gain speed, it would struggle to gain speed in the middle of the intersection, causing the cars behind me to be frustrated and aggressively tailgate. I was able to find a parking lot, parked and turned the car off for approximately 20 minutes. After that I turned the car back on, I went for a test drive and there was no problem at all. When this all happened no warning lights came on. Very concerned that this will happen again, as I have no clue what triggered this incident. I have reported this to my dealer, but as this just happened today nothing has been inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528861June 26, 2023
POWER TRAIN
Upon pulling onto a street, the vehicle lost power. Pressing on the gas pedal provided no power or faster RPM's. No warning lights were activated. I pulled in and out of two different side streets with very little power. Parked and shut off the vehicle. Restarted and the power returned. This is very unsafe as I was pulling out on a busy street and was unable to accelerate faster than 20 mph. Contacted the dealership and they cannot see the vehicle for nearly a month from now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527802June 19, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Waiting to turn at a busy intersection then proceeded to press the accelerator the vehicle lossed power and had shut off. I Shifted gear to park to start engine and it would not go faster than 10mph. Vehicles behind nearly wrecked into me and were honking their horns. It had died again then started back up. I was able to drive home before it died again. Vehicle towed to dealership. Was told they are booked until next week and no available loaner cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527001June 14, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
This is an ongoing problem that neither the local dealership of the manufacturer seems willing or able to correct --- or even consider it a safety issue. DRIVER DISTRACTION IS A SAFETY ISSUE! not to mention the tension and stress this is causing me...while I am unable to enjoy my new 2022 Santa Cruz: For no apparent reason, the vehicle dashboard started giving me flashing visual and sound alerts that alternate between "bumpy road ahead" and "slippery road ahead" while driving. This freaked me out not knowing the problem. I could not get the dealership to even answer the phone! The alerts still continuously flash visually and intermittently sound the distressing high-pitched alert; They block the legitimate alerts on the right side of the dash for lane-keeping, passing other vehicles, and whatever other alerts come up on the right side of the dash. May 18, 2023 the Orange Park dealership tried a recommended software download that worked for only a day. They said Hyundai is aware of the problem they have no fix! They tell me other vehicles have the same problem and they can't figure it out! They tell me there is no way to even turn off the SOUND!! In April I was provided a Hyundai Case #21475812, asked for acceleration...last attempt May 24, 2023 ... still no resolution and no follow-up nor indication of concern. Case number is nonexistent on the My Hyundai website. How are they allowed to falsely advertise bumper to bumper warranty coverage???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526766June 13, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The most major problem that occurred on 2-3 different occasions is that the emergency braking system activated for no reason on one occasion, almost causing a Rear end collision with a person behind me. No one to my sides, and in front of me on all of the occasions. Headlights on the automatic, setting on a bright sunny day, will turn off and on no change in lighting which annoys other drivers because they think I’m flashing them. After starting the car in Drive the first time I break and then go to accelerate there’s a delay in the acceleration. as well as other times while driving. Today, the back up camera didn’t shut off when shifting into drive like it normally does it didn’t go off until I went into parking pushed the radio button. I’m pretty sure it’s a computer issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Cruz