Honda Prologue Complaints

972 consumer complaints on file.

#11636623January 17, 2025
STEERING
There is an increasingly loud clicking noise when turning. The dealer states that there is an ongoing issue regarding the steering rack but the parts are out of stock, they advise to keep driving until the part is back in stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636616January 17, 2025
STEERING
When turning the steering wheel all the way to the left or right (full lock turn), a clicking sound is noticed on either the front driver or passenger sides of the vehicle. This happens whether the vehicle is moving forward or in reverse. This is a safety concern as a failure could lead to a loss of steering, endangering the driver, occupants and others on the road. The problem has been reproduced by myself, but has not been confirmed by a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636597January 17, 2025
UNKNOWN OR OTHER
When using honda link locking or unlock doors system fails to unlock. If I can’t get to my keys or have lost my keys I’m locked out of my vehicle. In case of emergency I would be locked out of my vehicle and could be a safety hazard. This is unconfirmed by dealer and I have not contacted the manufacturer of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636591January 17, 2025
SUSPENSION, SEATS
I have the same CV joint issue as most prologues. Loud, rapid clicking when turning right or left and Honda has no fix or remedy. I’m kind of just waiting for the front axle to fall apart while driving. The other issue is electrical, issues with hvac system and the memory seat has no fix either. Suspension is biggest issue that is unfixable and seems to be a high risk safety issue in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636590January 17, 2025
STEERING, SUSPENSION, POWER TRAIN
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636588January 17, 2025
WHEELS, STEERING
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636584January 17, 2025
ELECTRICAL SYSTEM, POWER TRAIN
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636577January 17, 2025
SUSPENSION
Knocking noise when making sharp/tight turns/u turns. Took vehicle to Honda dealer and was advised that axle/cv joint is issue. It is known and not estimated repair time provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636567January 17, 2025
STEERING
Vehicle makes a clicking noise at the CV joint. Honda dealer said it was a "known problem but safe to drive." At first I thought it only happened if I had to make a sharp turn and accelerate from a stopped position. Now, it occurs far more frequently even with gentle turns like from a red light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636566January 17, 2025
ELECTRICAL SYSTEM
Anytime the headlights are turned on, the center console Infotainment system starts scrolling through random menus and initiating button presses on any option available in the menu it is on. It also becomes completely unresponsive to human button presses while this happens. This becomes a huge safety issue as any vehicle system that is available from a button press can be turned on or off randomly. This problem is repeatable and happens every time the headlights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636563January 17, 2025
UNKNOWN OR OTHER
HondaLink app will not connect with vehicle and requires re-activiation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636560January 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency braking in reverse will randomly engage while in reverse when there is no object that is potentially obstructing reverse. This is a safety issue as when it engages, other vehicles around may not be able to react as quickly and cause an impact. This has not been reported to manufacturer, it has been reported to dealer. Warning lamp for emergency breaking engaging and requires to be put in gear and engage manual break accordingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636559January 17, 2025
STEERING
When turning the steering wheel when accelerating there is a popping noise in the front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636558January 17, 2025
UNKNOWN OR OTHER
Honda link app is extremely slow to respond or doesn’t respond at all. Safety issue if no keys are available. Unable to unlock car, if keys are left in the car, the car will lock with no way to unlock if the app is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636552January 17, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636551January 17, 2025
SUSPENSION
The passenger side front CV axle started clicking and leaking grease with 600 miles on the car. It was replaced under warranty with the same faulty part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636535January 17, 2025
UNKNOWN OR OTHER
The vehicle comes with an HondaLink app that allows control of many features and is needed to claim the valuable charging credits (EVGo) that come with the vehicle. It has been more than a month since we bought the vehicle and the HondaLink app has never worked. I have been on the phone with Honda many times with no fix. They have sent me email links to patch the issue, but none of the links have worked. This is a defective app.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636533January 17, 2025
ELECTRICAL SYSTEM
We had our Honda Prologue just a couple weeks and decided to drive to the mountains. On the way up, we got several error messages: "Service High Voltage System", "Service Vehicle Soon" and "Reduced Acceleration, Drive with Care". The car was still driveable, but we could not charge it at were stuck in the mountains. We had to get towed back to the dealer. It was in for a couple days before being returned. They said they had: 1) "Done a hard battery reset"; and 2) serviced the A/C system". The car seems to be working OK but we are wary of taking it on longer drives. This seems to be a common issue on Hondaprologue forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636531January 17, 2025
POWER TRAIN
Front CV axles make loud clicking when making sharp turn from stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636525January 17, 2025
SUSPENSION
The car has a clicking noise every time I turn from a stop. It was diagnosed as requiring front axles to be replaced. I was told that it was safe to drive but the noise has me concerned. Problem was diagnosed on 12/13/2024. I have been told the axles won’t be released until 2/24/2025. I am not the only one in this situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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