Honda Prologue Complaints (2025)

143 consumer complaints on file.

#11721980March 4, 2026
POWER TRAIN
My 2026 Honda Prologue makes clicking sounds when executing turns. The problem was confirmed in a diagnostic assessment at the Honda dealer at about 7,500 miles (2/4/26). The service rep. said Honda was looking into the problem (CV joints/bearings), but there was no current solution, and they would contact me when a solution became available. The rep. said Honda did not consider this a safety issue. I also own a Honda Civic that has made almost identical clicking noises when its CV joints were failing. In those cases, the Honda dealers always stressed the problem needed addressing in a timely manner as failing CV joints could pose a significant safety hazard. Why has Honda adopted a contradictory stance regarding this CV joint issue with the Prologue? I would urge the NHTSA to investigate the problem (widely reported on Prologue user forums) to determine if it constitutes a safety issue. If confirmed, I would encourage a formal safety recall be implemented to protect the public. This would also help ensure Honda rolls out a solution while the vehicles are still under warranty. (Vehicle is available for inspection by NHTSA and/or manufacturer.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721933March 4, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle, in one-pedal-drive, began to enter an intersection from a stop sign into a left turn--mild reasonable torque applied onto a 25mph street. Vehicle entered intersection and began stuttering/slow/shaking until near/complete stop and loss of acceleration in middle of busy intersection. Traction control light illuminated briefly prior to resumption of acceleration. Road conditions were dry, slightly foggy. There was no reason for safety systems/ABS/Traction control etc. to over react. Honda dealership reported no relevant code to explain incident--which indicates vehicle also did not flag it as an aberration. Vehicle had just been at dealership day prior and received software update and reported inspection. Honda dealership will not take further action unless reproducible with error codes to tell them how to address. Specific component, electrical, or software failure reportedly unknown and remains unaddressed by Honda at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721559March 2, 2026
STEERING
The 2025 Honda Prologue is 7 months old with 5424 miles has a clicking sound when you turn all the way left or all the way right. It is a defective design part that will continue to get worse until the vehicle will become undrivable. Honda Corporation is aware of the problem as the 2024 Prologue has the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721514March 2, 2026
STEERING, SUSPENSION
It makes a clicking sound when the steering is near the end of travel in either direction. I believe this is a problem becoming more and more common with the CV joint or axle. But this vehicle used on 2/24/26 with 17,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721435March 2, 2026
SUSPENSION
Two months and 3k miles into lease ownership of my 2025 Honda Prologue, the front suspension began making a loud creaking noise. The noise is most pronounced under acceleration and while turning, but also occurs over bumps and uneven road surfaces. It has progressively worsened over time. I brought the vehicle to my Honda dealership for diagnosis. The service department acknowledged the noise but returned the vehicle unfixed, stating Honda is "aware of the issue" and that it is "under investigation." They also stated it is "not safety related." No repair was performed. This appears to be a widespread defect affecting the 2024 Honda Prologue. Online forums, owner groups, and existing NHTSA complaints describe the same symptoms — creaking and clicking from the front suspension and CV axles, often appearing within the first few hundred to few thousand miles. Multiple owners report that even after axle replacements, the noise returns or is not resolved. Replacement parts have also been reported as backordered for extended periods. I am concerned this is a safety issue. A failing CV axle or compromised front suspension component could result in loss of vehicle control, particularly at highway speeds. The manufacturer's position that this is not safety related is inconsistent with the nature of the components involved. I am requesting that NHTSA investigate this defect and that Honda issue a formal recall or technical service bulletin with an effective, permanent repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720531February 25, 2026
SUSPENSION
When I turn the steering wheel while driving I hear and grinding and popping coming from CV axel that has only seemed to have gotten worst by the week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720415February 25, 2026
STEERING
After a 2K miles, clicking sounds began with CV joints. Clicking progressively getting louder and can be felt. This is a safety issue because these joints will ultimately fail. Honda states there is NO FIX to the issue. There are many many many owners who are experiencing this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720405February 25, 2026
POWER TRAIN
I noticed the CV axle grease coming out of the boot onto the wheel a few days from taking delivery from dealership at around 400 miles. In a few weeks the CV joint started making noise. I have an appointment at the dealership currently. I am ASE certified and know what a CV axle failure looks and sounds like.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720231February 24, 2026
STEERING
Driver Side and Passenger side CV Joints are failing. Severe grinding clicking sound when turning and accelerating. Honda told me this was normal when it was brought in for service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719218February 19, 2026
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
The vehicle has twice displayed a “Service High Voltage System” warning followed by “Reduced Acceleration – Drive With Care.” When this occurs, the vehicle enters a reduced-power (turtle) mode that severely limits acceleration. Cabin heat also stopped working, and the vehicle would not charge beyond approximately 25%, restricting driving range. OnStar diagnostics reported a critical error. The vehicle and diagnostic history are available for inspection upon request. The first incident occurred while driving around town. Although I was close to home, the reduced acceleration created concern because the vehicle could not respond normally to traffic. The second incident was significantly more dangerous and occurred in heavy traffic and on the freeway about 40 miles from home during heavy rain. The limited acceleration made merging and maintaining a safe traffic speed difficult, placing myself and others at risk. I have only been able to get the dealer to take the vehicle in one time, specifically for this issue, and that was because the warning lights were still on at arrival. Staff observed the warnings at check-in, but by the time the vehicle reached the service area, the lights had cleared. The dealer stated they could not perform repairs without active warnings, though stored codes reportedly indicated a low-voltage condition. Additionally, a clicking noise from the wheel area began about 1,500 miles ago and occurs consistently when turning, similar to a CV axle concern. During a separate visit, the dealer put in writing that they could not do anything about the noise and did not diagnose or inspect it, which left me uneasy about potential drivetrain safety. The intermittent high-voltage fault, reduced acceleration, charging limitation, loss of heat, and unresolved drivetrain noise create ongoing safety concerns due to the unpredictable nature of the failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717709February 13, 2026
STEERING
Aggressive clicking if wheel is turned greater than 15° off center
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717062February 10, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Honda Prologue. The contact stated that while parked and attempting to charge the vehicle, the vehicle failed to charge. The battery warning light was illuminated, and the message "Service Critical High-Voltage Battery" was displayed with a flashing red battery in the corner. The vehicle was towed to a dealer and was diagnosed with a critical battery failure. The vehicle was not repaired; however, the battery was reset, and the vehicle was drivable. The failure had occurred approximately five times. On another occasion, while driving at an undisclosed speed, an unknown warning light illuminated, and the message "Adaptive Cruise Control Unavailable" was displayed. The vehicle was taken to a dealer, but it was not yet diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716620February 9, 2026
SUSPENSION
The axles on my vehicle are defective. Every time I make a turn (left, right, or U-turn) the vehicle makes a loud clicking noise. I’ve taken the vehicle in 3 times. Initially, Honda promised to fix the issue, yet each time I’ve gone in they always come up with an excuse (1st time: we ordered the wrong part, 2nd time: sorry we wasted your time today, the part still isn’t in yet, 3rd time: unfortunately Honda has released a bulletin, they are urging us not to replace the axles because it doesn’t fix the issue/does not pose a safety threat) this is after 3 TIMES. Each time my car was kept ALL day. Each time I would drop my car off at 8 am, and by the time I’m being called by my Honda service rep it’s already past 5 pm. My time has literally been wasted MULTIPLE TIMES. Why would you contact me to bring the car in so many times if you knew you were never going to fix the problem to begin with? The bulletin that was shown to me was released on 12/19/25. The problem is, the date that I was in (my 3rd and final time) was on 1/27/26. So why would you string me along for over a month if you knew that bulletin had already been released? Completely diabolical. Honda wasted my time and refuses to fix the problem. This vehicle is an issue and EVERYONE knows it. All of the Honda Prologue forums literally say the exact same thing from owners of this vehicle (AXLE ISSUES). This is a safety hazard. Clicking axles are not normal on a BRAND NEW car. Ridiculous. I’ve even tried to get out of my lease and they are not allowing me to (without penalty of course). I’m mad at myself for even purchasing this car. Shame on you Honda!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715324February 3, 2026
ELECTRICAL SYSTEM
Multiple warning lights coming on for no reason Car not charging Dealer ship not able to detect issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714396January 30, 2026
POWER TRAIN, SUSPENSION, WHEELS
I am reporting multiple safety-related failures with my 2025 Honda Prologue. The vehicle has an unresolved drivetrain/axle defect that affects safe operation, and the dealer has stated that axle components are on backorder with no repair timeline. In addition, the main vehicle control screen completely blacked out and will not turn back on. This screen controls critical vehicle and charging functions. Without it, I cannot control charging or access essential vehicle systems, rendering the vehicle unsafe and effectively unusable. Further, the charging port sensor failed to alert me that the charging port was open. Because no warning was provided, the port remained open and subsequently broke. This represents a failure of a safety-related sensor system that directly impacts the vehicle’s ability to charge and operate properly. The dealer has not provided a loaner vehicle or alternative transportation despite the vehicle being unsafe to operate. These combined defects substantially impair the safety, use, and value of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714219January 29, 2026
STEERING
The steering started clicking or clunking noise when hard turning left and right at about 9,000 miles. Took to the dealership and they acknowledged being able to easily replicate the problem, inspected for damage, did not see any. They returned the vehicle with no fix as advised by Honda at this moment for this problem. It appears to be a larger problem under investigation and I was told that it has been noted and we will need to wait for a resolution to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713941January 28, 2026
POWER TRAIN
CV Axle makes a clicking noise whenever vehicle is making a turn from initial stop to acceleration. Vehicle started making noise at or around 7k miles from taking New Car Delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713558January 27, 2026
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
During a normal commute on the highway, the vehicle suddenly lost all engine power and stalled in the middle of high speed traffic. The vehicle could not exceed 8 mph while attempting to pull to the side of the road for safety. There were no warning lights (other than a low tire pressures - normal for cold days) and no error messages. The car was unable to get started for about 10 minutes. Eventually, the engine started and the vehicle was able to make it back to our residence. The battery was near 55% at the time of the incident (out of a maximum of 80% recommended charge) In terms of safety, this was a near fatal incident, as suddenly losing power and stalling in the middle of the highway during high speed traffic and snowy conditions could have been devastating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713070January 24, 2026
STEERING
There is a clunking, clicking or ratcheting noise when turning left or right. Reported issue to dealer multiple times. They replaced a CV axle on one side, but shortly after the other the noise came back. Dealer mechanic stated that Honda acknowledges the issue but there is not a fix at this time because spare parts have the same defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712982January 23, 2026
STEERING
Clicking coming from Axle when making sharp turns left or right, Took to Honda dealership and was told there is no fix for this issue currently and it would be something i have to live with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Prologue