Honda Prologue Complaints

972 consumer complaints on file.

#11662047May 20, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driving to work both digital screens turned off, I have no data, no speedometer, nothing. I pulled over and turned off the car and it did not reset nor come back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661921May 19, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When going in reverse my Prologue will slam on the brakes even when there is nothing behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661827May 19, 2025
EXTERIOR LIGHTING
Often after signaling and completing a right turn, the momentum of the turn signal stalk automatically returning to the off position carries it slightly past center, causing the left turn signal to flash 3 times. This can lead to confusion for other drivers. For example, when I am turning onto a multi-lane roadway, they may mistakenly believe that I intend to immediately merge into their lane and react defensively, disrupting traffic flow in potentially dangerous ways. This has not been inspected and confirmed yet by my dealer service department, but unfortunately seems to be a common complaint made by other Prologue drivers that I've conversed with. This issue has also been observed by Chevrolet Blazer EV owners as their vehicle utilizes identical turn signal stalk components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661770May 19, 2025
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SUSPENSION
Around 500 miles into my lease the CV Balljoint is making a creaking noise. Now the noise extends to both front cv joints and the clicking or knocking sound is all the time, every turn now. Spoke to dealer and they said this is a known issue and they are working on it but nothing so far. In addition, the emergency braking system is too sensitive. On a small bump the car emergency braking kicked in and slammed on the brakes for no apparent reason. This happened over 14 times in the first 3 months. Eventually, I had to turn off my collision braking. Several times I thought the car tires exploded. Dangerous as I do not have control of brakes, steering, etc... everytime this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661660May 18, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
GPS Navigation - The dashboard's Google GPS navigation has stopped functioning. OnStar System - The OnStar light remains red, indicating a potential issue with the system. CarPlay - offers to use Google Maps or Maps, however, when selecting Maps, the system returns the Google Maps. Safety Concerns - While the immediate safety risks may be minimal, the malfunctioning GPS can affect route planning, and the red OnStar light suggests potential issues with emergency communication services. I was utilizing the navigation system when it stopped working and I did get lost because the system stopped working and displayed where I had last charged my car. When I contacted Honda, I was given an appointment date/time. On the day of the appointment, Honda Service team was unsure why I was given a 5 PM appointment and did not provide assistance. I plan to go again this week to get assistance. There are numerous complaints on the forum with customers stating the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661648May 17, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
On April 19, 2025, the "Engine/Battery Fault" warning light illuminated on my vehicle. At the time, the car had only 1,398 miles on the odometer and had been purchased just one month prior. Shortly after the warning appeared, I received a diagnostic report from OnStar indicating fault code U362A. The vehicle exhibited significantly reduced acceleration and limited charging capability. Concerned about the issue, I brought the car to the dealership where I purchased it for inspection and service. The dealership performed a reset of the main computer system, which cleared the warning light. However, I remain concerned about the reliability of the vehicle. If this issue were to occur again—especially while driving in a remote area—I could be left stranded without the ability to drive or charge the car. While the problem has not resurfaced since the reset, I am worried it may return unexpectedly, affecting my confidence in taking the vehicle on longer trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661625May 17, 2025
ELECTRICAL SYSTEM
I activate the right turn signal then turn right. When the turn is complete and the steering wheel straightens out, the right turn signal is automatically cancelled (as is normal). However, one out of about five times, after the right turn signal is automatically cancelled, the *left* turn signal activates for three blinks, as though it was momentarily pressed. The dealer was able to duplicate the problem, then "test drove another Prologue in stock, duplicated concern on known good Prologue." Then the dealer went on to conclude, "Characteristic of vehicle, no problem found." The service manager and the general manager at the dealer state that this is not a safety issue. I had let the dealer know, and it is in writing on the repair order, that a car coming in the opposite direction to me turned left in front of me thinking I was turning left (because my car's left blinker was on after I had just completed a right hand turn). I braked to avoid hitting this other car. I contacted American Honda and created a case number. A few days later the American Honda agent confirmed exactly what the dealer stated. First, that Honda does not consider this a safety issue and second, that it is characteristic of the vehicle and therefore no problem exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661363May 16, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
While sitting idle at a traffic light, my forward collision notification beeped in spite of my Honda Prologue and the vehicle in front of me being completely still. Otherwise, no movement was taking place in front of my car. I captured this on camera during an incident when this occurred briefly. I would be happy for Honda to inspect this. I haven’t reported this to anyone else at this point. No other warning lights or messages indicated this could be a problem. This failure of my forward collision warning system has occurred about 50 times since purchasing this Prologue in late December of last year (over about 7,500 miles). At times, the beeping won’t stop unless I put the car in park. I learned the locations of the sensors behind the rear-view mirror and on the bumper. I cleaned the outer surfaces off to no effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660874May 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I turned my car on and it made an extremely loud, dangerously loud, loudest noise you have ever heard loud, static noise. I turned it off and waited and turned it back on and same thing. I tried shifting it to drive, and the noise stopped. However, every time I did anything where the vehicle would make a noise, it would make a full-volume static blasting noise instead. It was not safe to drive and I am afraid it has permanently damaged my eardrums. This is a known issue (see links below) and needs to be fixed immediately. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11660110May 10, 2025
ELECTRICAL SYSTEM
The tire monitor system is not working at all, I have tried resetting it for hundreds of times. It will recaliber and show me the tire pressure on all wheels just for 5 min. And once I start driving it gives me warning again( tire monitor system service).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659643May 7, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Passenger side mirror will not move. Blind spot warning on passenger side/ mirror inoperative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659381May 6, 2025
ELECTRICAL SYSTEM
12/13/2024 – Vehicle purchased New 01/22/2025 – Heating system began to malfunction. 01/31/2025 – Received dashboard warnings: “High Voltage System,” “Service Vehicle Soon,” and “Reduced Acceleration.” 02/01/2025 – Vehicle towed to the dealership for service. 02/10/2025 – Vehicle returned to us after repairs. 03/06/2025 – Same errors reappeared - “High Voltage System,” We contacted Honda Customer Service and filed a claim (Claim #15405227) 3/6/2025 - Vehicle towed to the dealership for service. 04/04/2025 - Vehicle returned to us. We were assured the issues were fully resolved. We were told a Honda technician had been dispatched to support the repairs and ensure all work was handled thoroughly. 04/09/2025– Same error messages appeared - "High Voltage System" Car towed to dealership again for repair 5/6/2025 - Vehicle is still being repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659182May 6, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed and turning the steering wheel, there was a clicking sound coming from the front end of the vehicle. The sound had become progressively worse. The contact stated that after starting the vehicle, the AC was inoperable, and the contact became aware that the radio remained on for an additional 1-2 minutes after turning off the vehicle. While locking the vehicle, the feature that illuminated on the instrument panel displaying a message that all doors were locked, failed to operate intermittently. The contact stated that while charging the vehicle, the charge exceeded 100 percent charge. The contact stated that the vehicle also experienced several electrical malfunctions intermittently. The vehicle was taken to the dealer who diagnosed the vehicle; however, the contact was unable to recall the results of the diagnostic tests. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658443May 2, 2025
SUSPENSION
Took my vehicle in for its first service. During the multi point inspection I was informed that my right front cv axle was defective and slinging grease everywhere. Covering the front brake caliper, rotor and pad in axel grease. I find it odd that this happened as I just had to have both front cv axels replaced 400 miles ago as the too were defective. This is a known issue with the Prologue and Honda refuses to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657935April 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle with purchase on April 15, 2025 pre own with only 5800 miles. Drove the car for less than 2 weeks on April 28,2025 a vehicle warning pop-up “ high voltage service error” I took it back to Honda dealership. A code U3620 came up. The code indicated a high voltage battery replacement needed. Currently ETA for the parts is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657505April 29, 2025
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Anti-Braking System (ABS): The Anti-Braking System (ABS) malfunctioned, causing the car to unexpectedly slam on the brakes multiple times while backing up. This issue is likely related to a failure in the ABS sensors or control module. The component is available for inspection and was reported to the dealer. Transmission (Shifting into Neutral): The transmission failed by unexpectedly shifting into neutral while driving, preventing acceleration. This issue is likely related to a malfunction in the transmission control module (TCM) or related sensors. This component is available for inspection and was reported to the dealer. Anti-Braking System (ABS): This malfunction posed a significant safety risk. The car unexpectedly slamming on the brakes while backing out of the driveway onto the road causes a sudden stop, potentially leading to a collision with other vehicles as it takes several attempts of hitting the brakes or turning the emergency brake off to get the car to continue reversing out of the driveway. Transmission (Shifting into Neutral): This issue is extremely dangerous, especially on busy roads. When the vehicle unexpectedly shifted into neutral, I was unable to accelerate, which could have resulted in a dangerous situation if it had occurred on a highway or in heavy traffic, putting my family’s safety at risk. Both problems have been reported and inspected by the dealership but they were unable to reproduce the issues. I was told the auto braking system is performing as expected and is in the user manual and cannot be turned off which does not seem right. I have never driven a vehicle that cannot back out of a driveway without interruption. The Auto Braking System does display a message of "Rear Cross Traffic Auto Braking" when the brakes are initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657058April 27, 2025
POWER TRAIN
Honda Prologue drive shafts (axles) click and grind when turning Dealer originally told me the parts are defective and placed an order for replacements. Three months later they told me that the problem was a “feature of the vehicle” and would not be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656979April 26, 2025
STEERING
When turning, there is a rapid knocking noise from the front end. Usually on left turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656468April 24, 2025
STEERING, WHEELS, UNKNOWN OR OTHER
Feont axle makes clicking noise when turned left. Honda tried to replace axle but sound did not go away. Honda said they dont know and its under investigation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655883April 21, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Back up Camera -- Honda Prologue Elite model does not have night vision back up camera. In the night when you reverse your car nothing is visible unless you press breaks. I realized this when I got loaner car and lower model has full visibility in the dark but my Elite back up camera does not have night vision. I complaint this issue with Honda Repair center and they asked me to complaint to Honda manufacturer as all Elite has same problem. I called many time to Honda but not response. Sensor - hands-free access does not work every time. it works only randomly. I complaint this to the repair center and they said all the car has the same issue so we cannot do anything about this. As my car is on lease, they are not cancelling my lease or replacing my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Prologue