Honda Prologue Complaints

972 consumer complaints on file.

#11704993December 14, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Multiple times, my REAR collision automatic braking has activated when in reverse while barely moving and the vehicle was not at risk of collision. After 2 incidents, I turned the system off. Incident 1) I was reversing into a parking spot with plenty of space and the vehicle automatically applied the brakes, aggressively. It made me think I hit something but there was nothing around the vehicle. Incident 2) I was on the street at a 4 way stop. Car turning in towards me was going to need more space, so I reversed and while inching backwards with a pedestrian on the SIDE of the vehicle walking forwards from my rear, the vehicle aggressively applied the brakes, causing my passengers to think I hit something- but again nothing around the vehicle that was at risk of being hit. It was after this second incident that I turned the system off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704930December 14, 2025
STEERING
Every time I have to turn the car on a 90 degree angle from a full stop at an intersection, the car makes a loud clicking sound as the car comes in and out of making the turn. A quick internet search about this shows it’s a widespread issue, and Honda is replacing axles to fix the issue. This should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704915December 13, 2025
UNKNOWN OR OTHER
CV axle clicking noise when turning left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704911December 13, 2025
ELECTRICAL SYSTEM, SUSPENSION
Been hearing a clicking noise from my front end of the prologue for quite some time. Keep having it written off that it’s nothing. However I see people having complaints and getting the vehicle serviced. Also my charger door compartment has been replaced 2x and is almost headed in for a third replacement. Buy back investigation has been launched by Honda. No news since July
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704876December 13, 2025
ELECTRICAL SYSTEM
Service High Voltage System alarm + Service Vehicle Soon alarm warning. This with no heat while driving at 10,836 miles. Took in to dealer for service and reportedly a known problem with the freon system and end cap. My thought is this should be a recall fix by Honda/GM because there are many many complaints of it amongst 2024 Prologue Owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704867December 13, 2025
STEERING
Subject: Formal Complaint Regarding Persistent CV Joint Clicking Noise I am writing to formally document an ongoing issue with the constant velocity (CV) joints in my vehicle, which produce a noticeable clicking noise during low-speed turns, particularly at 90-degree intersections. This concern was first reported to my Honda dealer shortly after I leased the vehicle. At that time, the noise was intermittent; however, it has since progressed and now occurs consistently with every such maneuver.I understand that this is a recognized issue within Honda service departments. However, I maintain that audible clicking from CV joints under these conditions is not normal or acceptable wear behavior for a vehicle of this age and mileage.I am particularly concerned about vehicle safety, as steering and drivetrain integrity are critical to safe operation. The increasing frequency and volume of the noise suggest potential degradation that could compromise safety over time. Additionally, given that the vehicle utilizes a GM-derived chassis, I worry that this shared platform may contribute to reluctance from either manufacturer to implement a permanent resolution.Honda service representatives have informed me that there is no known permanent fix and that replacement of the CV joints merely delays the recurrence of the symptom. This issue is noted heavily on Internet forums, too. I respectfully request this be considered by NHTSA for manufacturer recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704799December 12, 2025
STEERING, SUSPENSION
I have noticed a loud knocking sound coming from both the front right and left areas of the car when turning. I have read it may be a faulty CV joint but I am not sure. This issue arose before the car reached 6k miles. I believe these joints play a significant role in vehicle stability and safety. I have not been able to take it to the dealer yet but I will as soon as I can get a day off of work. There were no warnings on the dash, just a loud knocking when turning which appears to be a common defect that users are experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704784December 12, 2025
EXTERIOR LIGHTING
The reverse (or backup) lighting on my 2025 Honda Prologue Elite is so useless it may as well not even exist. During the daytime, the reverse camera view is helpful and detailed. At night, or without bright ambient light, you can't even see beyond the rear bumper. Stepping on the brakes gives brief added light, though still not adequate. And you can't continue to press on the brake while backing up. This lack of lighting creates a significant safety hazard when backing up, parking, or checking surroundings at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704770December 12, 2025
POWER TRAIN
Clicking noises when turning. Turning left worse than right. Sounds like bad CV joints. Car only has 13,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704733December 12, 2025
UNKNOWN OR OTHER
The CV joint is clicking on both side of the suv.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704636December 12, 2025
UNKNOWN OR OTHER, EXTERIOR LIGHTING
The backup camera on this vehicle is basically useless at night if there are no streetlights around. I don’t know if this is a combination of a poor camera and dim reverse lights or just a bad camera, but I think it’s a safety hazard. This is new vehicle using current technology, the camera should be able to see at night, or the reverse lights need to be brighter. What is the point of a reverse camera if I can’t see anything out of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704624December 11, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
My vehicle recently began displaying the error messages “Service High-Voltage System” and “Reduced Acceleration – Drive With Care.” Since these warnings appeared, my vehicle’s heating system no longer works at all. This defect creates multiple serious safety hazards: 1.No heat in cold weather: Temperatures in my area are currently around 42°F, and the cabin cannot warm up. This creates an unsafe temperature environment for myself and especially for my children while driving. 2.No ability to defrost windows: Without heat, the vehicle cannot defog or defrost the windshield or windows. This severely impacts visibility and creates a dangerous driving condition. 3.Reduced acceleration: The vehicle warns of reduced performance, which may affect my ability to safely merge, change lanes, or respond to traffic conditions. These issues began without warning, and the loss of heating combined with high-voltage system errors makes me concerned about a potential electrical or battery system failure. This is a significant safety concern that needs to be investigated, as the vehicle is not safe to operate in its current state. I request that NHTSA look into this issue, as other owners have reported experiencing this same dangerous combination of high-voltage errors and loss of essential climate-control functions with no resolution from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704604December 11, 2025
SUSPENSION
Vehicles has loud clicking sounds from CV axles when turning past 20 degrees left or right. This has been confirmed by dealer. No warning lamps were requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704464December 11, 2025
WHEELS, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
7000 miles and car having Axel issue like all other Honda Prologues. Someone lost control already. I am really worried
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704420December 11, 2025
UNKNOWN OR OTHER
Floorboard carpet on driver side is defective and not properly secured. Carpet is cut too short. Carpet has no securement mechanism across width of carpet. Carpet has loosened and began sagging directly behind gas and brake pedals. Insulation is clearly visible where carpet is defective. Issue was reported to dealership of purchase and Honda Motor Company (HMC) representative inspected carpet fabrication and installation. HMC representative indicated "vehicle should have never left assembly plant". HMC representative ordered replacement carpet for driver's side. Carpet was replaced by dealership of purchase. Replacement carpet has identical issue and is currently sagging behind gas/brake pedals. This is a CRITICAL safety issue and MUST be addressed. Issue has been reported to Honda Motor Company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704411December 11, 2025
POWER TRAIN
Consistent clicking noise when turning steering wheel left or right from stopped to slow speeds. Noise observed around 1,200 miles. Both front CV joints/axels were replaced by dealership of purchase at approximately 3,200 miles. Identical clicking sounds have begun again. Vehicle has approximately 5,200. Issue has been reported to dealership of purchase again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704391December 11, 2025
POWER TRAIN, SUSPENSION
Big noise axle issue front left and right side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704250December 10, 2025
POWER TRAIN
- CV Joint(s), front, both left and right are failing. Clicking on both sides is getting progressively worse. Yes would be available for inspection. - To date, no safety incidents. - Vehicle has been inspected twice now by the dealership. First at ~6 months old, now at ~10 months. Honda is acknowledging this problem, but is not allowing the dealership to fix the problem as it is under " investigation". The CV joints are clearly failing and Honda is doing nothing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704135December 10, 2025
SEATS, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On october 1st i realized that my pilot power seat was making very bad noise when y push my back and the blind spot warning was giving me false alarms when i turn on the signals and make me scare because i don't see anyone next to me and the blind spot alarm turned on and this happens constantly. the rear cross traffic warning press the brake so hard that scares everyone and put my baby in risk because brakes so hard because my daughter is only [XXX] please fix all this issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704133December 10, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
My 2025 Honda Prologue Touring, purchased in August and currently with only 7,000 miles, is experiencing multiple serious safety issues. The vehicle has already had both the left and right axles replaced. by warranty Now, the left axle is failing again. A defective axle can break at high speeds, which puts my entire family at risk, including my baby. This issue compromises vehicle stability and could easily lead to a serious accident. Additionally, the vehicle’s collision mitigation system activates unexpectedly, causing the car to brake on its own without any obstacle present. This sudden braking is extremely dangerous, especially on the highway, as it could result in a rear-end collision. The blind-spot indicators also activate at random. When I attempt to turn right or left, the blind-spot warning turns on even when I double-check and confirm that there are no vehicles anywhere near me. This creates confusion and hesitation while driving, increasing the risk of a crash. Given the repeated axle failures, unintended braking, and malfunctioning blind-spot monitoring system, I believe the vehicle presents significant safety defects that require investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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