Honda Prologue Complaints (2025)

143 consumer complaints on file.

#11735944May 5, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
Drop off a few days after receiving vehicle. Picked up and dropped back off the same day due to issue repeating it self after being told there was no issue. Parts were supposedly replace on one of the occasions. No real time spent on the vehicle according to invoices. 8/28/25 -9/4/25 9/4/25 - 9/15/25 9/24/25 - 10/14/25 I have brought the car in for the same problem multiple times without it being rectified. I currently have videos and pictures from when this started to this current time. There are also other customers that have the same complaints that I do. Below is a list of issues that have been going on since first complaint including continued first complaint. I do believe that this is an issue and is a danger due to the reverse camera glitching due to the screen, not being able to get out of the screen, sometimes can not leave a parking space due to the sensor says that there is something in the way where indeed there is nothing. Also can not pull out of drive way during snow due to the car automatically breaking for snow. The collision for the front is always going off when there is no need for it to go off as this can cause someone to unexpectedly stop due to this being something that is supposed to be a warning. If this could happen to the vehicle constantly without a solution then this could be connected to something much more serious. There are other issues that have gone on as well that I have slowly started to notice and pay attention to. I do believe that the amount I am paying for this car it should not have these issues with out explanation. Clearly this is common and on going. One thing can lead to another with these issues. The screen in the middle of the dashboard —- Screen goes black for no known reason Screen flashing Screen is rainbow Touch screen will not work at these times When screen is glitching you can not turn volume down or off, disconnect phone, charging port goes out. Can not back out of parking space due to sensors going off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735809May 5, 2026
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Clicking noise coming from the front axles when turning either right or left. ADAS settings seem to be too sensitive. Car slams on the emergency brake when backing out of a parking spot with no obstacles in view. Forward warning system alerts occur even though there is nothing in front of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735565May 4, 2026
STEERING
My 2025 Honda Prologue is experiencing a consistent knocking/cracking noise when turning the steering wheel at low speeds, particularly during tight turns such as parking or exiting driveways. The noise appears to originate from the front axle or wheel area and is most noticeable when accelerating slightly while turning. The sound can be described as a series of clicks, pops, or clunks, and occurs intermittently on both left and right turns. This issue has been widely reported in 2024–2025 Prologue models and is commonly associated with potential CV joint or drive axle defects, where owners describe similar noises occurring early in the vehicle’s life and sometimes worsening over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735418May 3, 2026
POWER TRAIN
CV axel joints clicking, at risk of breaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734224April 28, 2026
STEERING, SUSPENSION
There's a knocking or clicking sound when I turn, and sometimes when I'm not turning. It seems to be coming from the front left wheel area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734131April 27, 2026
SUSPENSION, WHEELS
While making the turns (either side left or right or u turns ) it makes tik tik loud sound at both wheels. Took the vehicle to Honda dealership they said it’s known issue can’t be fixed until the Honda company fixes the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733259April 23, 2026
STEERING
When turning at low speeds and sometimes on the highway the car will mta clicking noise and even drift to the right . I’ve had a wheel alignment done and the problem still continues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732303April 20, 2026
ELECTRICAL SYSTEM
While driving yesterday the service high voltage system light came on again. I have brought my vehicle to Honda 2 other times for the exact same issue. They fix whatever the issue is and the problem happens again. That last time it was about a month after bringing it to them but this time is has been 3 possibly 4 months but I have have the car less than 1 year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731980April 17, 2026
ELECTRICAL SYSTEM, ENGINE
As I was driving the car this error message came on. The battery was depleting faster than usual. Luckily I was able to get to a Honda dealer asap if not the car would go into “turtle mode” could stall in the middle of traffic. Also probably could not charge the car again due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730688April 12, 2026
POWER TRAIN
I own a 2025 Honda Prologue Touring. I have a Clicking and popping noise coming from the CV axel on both sides when turning. It seems to be getting worst as I keep driving. The clicking from the CV joint has become unbearable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730596April 11, 2026
SUSPENSION, STEERING, POWER TRAIN
Knocking when turning left, right and making U-turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730100April 9, 2026
ELECTRICAL SYSTEM
This issue has occurred twice. The first time was at approximately 3,000 miles, and the second time at around 7,200 miles. On both occasions, the vehicle lost power and displayed a warning message stating “Service High Voltage System” along with a “Reduced Speed” notification. During these events, the estimated driving range dropped significantly, charging was limited to approximately 25%, and acceleration was severely restricted, indicated by a turtle icon on the dashboard. After the first occurrence, the vehicle remained undrivable for approximately three days over Thanksgiving. By the time I was able to bring it to the dealership on the next available business day, the warning light had turned off. I was advised to bring the vehicle in immediately if the issue happened again. The issue did not reoccur for about three months. When it happened again, I was out of town and the estimated range dropped from over 100 miles to around 60 miles. I was able to make it home without requiring a tow and brought the vehicle to the dealership the following day. At check-in, the service advisor observed that the warning lights were still active. However, later that day I was informed that by the time the vehicle was inspected, the warning lights had turned off, and no action could be taken. Based on information found in online owner forums, this appears to be a known issue potentially related to a defective component. It has also been suggested that the issue is more likely to occur in colder conditions. Due to the unpredictability of this failure and the loss of power and range when it occurs, I do not feel confident in the reliability of the vehicle, particularly for longer trips or travel in remote areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730098April 9, 2026
SUSPENSION
While merging onto the freeway in [XXX] today, I was slowing in response to a metered light but did not come to a complete stop. When the light turned green, and I accelerated, the vehicle suddenly jolted and produced a loud impact noise, similar to hitting a large pothole. I returned to the on-ramp to check the roadway but found no visible obstruction or hazard that would explain the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730097April 9, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Happens frequently. While it has not yet caused the vehicle to fully slam on the brakes, it will occasionally flash the brake warning and apply the brakes even when there are no obstacles present. Additionally, when backing out of the driveway, the vehicle sometimes detects the road surface as an obstruction and abruptly applies the brakes. This occurs consistently in the same location, likely due to the steep angle of the driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730048April 8, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
CAr did emergency break on Freeway 4/7/2026 no reason, also Axel still making noise when you turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729743April 7, 2026
ELECTRICAL SYSTEM
Upon start-up the driver display was off, showing no information. Center infotainment display remained on. Attempted infotainment reset by pressing and holding the hang-up call button on the steering wheel, and after approximately 30 seconds the infotainment display turned off, driver display remained off. Shutdown and started car, both screens remained off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728998April 3, 2026
POWER TRAIN
Being an AWD. There is a load knocking sound when accelerating from a stop to 30 mph while turning left or right. The frequency happens every time under those conditions. With my experience this knocking sound is indicating a bad CV Joint, axle, or transfer case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728943April 2, 2026
STEERING
Axle clicking when turning. Car visited dealer on Jan2026 and they requested replacement parts. Last update from dealer stats Honda stopped replacing them due to defective parts. Replacement part is under design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728391March 31, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving with cruise control engaged, the car had a false positive for forward collision detection and slammed on the brakes at full Highway speed. After about one of second of emergency braking the car released the brakes and resumed cruise control as normal. There were NO other vehicles on the road in front or to the side of us at the time. Due to the unexpected braking, the vehicle following us almost collided into us. The event triggered just before the shadow of the bridge was on road of the underpass. I suspect it was the shadow that might have contributed to this event. However, this is not the first time the vehicle has had false positives in the forward collision detection system. We have experienced many of these, but typically at lower speeds. Generally speaking the “triple beep” and associated Heads Us Display red “brake” symbols briefly flash, then goes away without engaging the brakes automatically, again with these there are no other vehicles present. We have called two different dealers to report this and they tell us there is no associated TSB/service bulletin or recall for our vehicle and no software update for this. We tell them that GM has had several software updates for their Ultium platform with their other vehicles to fix this, but there is still nothing from Honda. There is a SB 25-051 for the 2024 prologues that would seem to address this but it’s not applicable to the 2025 according to them even though the symptoms are the same. This needs to be looked into as BOTH dealers told us that they had several other customers complaining about the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727747March 29, 2026
UNKNOWN OR OTHER, STEERING
The CV Axle joint has prematurely worn down and makes a popping sound when executing a sharp turn at low speeds. Honda is aware of the issue and has noted that it is widespread; however, they have offered no solution for fixing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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