Honda Insight Complaints (2019)

101 consumer complaints on file.

#11600093July 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Insight. The contact stated that after opening the fuel cap, the contact became aware that there was smoke coming from the fuel filler neck. Additionally, the contact heard boiling gasoline coming from the fuel tank. Later, while refueling the vehicle, the fuel nozzle was inserted into the fuel filler neck and fuel streamed out from the fuel filler neck. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The contact stated that the outdoor temperature was 118-degrees during the failure. The failure mileage was 125,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590752May 25, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was driving 35-40 MPH.. no cars or objects in front of me. Vehicle automatically applied the brakes and almost brought me to a complete and abrupt stop. The vehicle behind me almost collided with me. This has happened multiple times.. with yesterday (5/24/24) being the worst. I also reported this to the Honda dealership where vehicle was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590432May 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts Distribution disconnect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583135April 15, 2024
FUEL/PROPULSION SYSTEM
I received a letter from Honda indicating a recall for the fuel pump impeller. The only thing Honda failed to say was for me to go to a dealership to get this fixed. Instead they sent a letter saying that they know the recall is needed but they didn’t know when they would have the piece available. I believe the letter was received in January 2024. Still to this date I haven’t received a letter from Honda indicating to take my vehicle in for repair. I am not sure how Honda is not prioritizing this as according to their letter our cars can stall while driving causing an accident. I would like my vehicle fixed as I don’t want to drive everyday and worry that my car will stall and possibly kill me. I have felt my gas pedals to feel weird as there’s times that I push the gas and my car accelerates too fast and there are times when I take my foot off the gas pedal it like shakes a little. My car has been feeling very different with regards to the gas pedal. I am concerned that it has to do with the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580053March 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part would not be available until Fall 2024. The contact stated that the manufacturer had exceed a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573414February 22, 2024
AIR BAGS
There was nothing wrong with my car previously. I was driving down a main road in my town and accidentally tried turning in somewhere that wasn't a road, going under 10mph I rode atop an island in the road and my steering wheel airbag popped. I do not know if that is supposed to happen when driving at such a speed but I believe it shouldn't have. The damage has not yet been inspected. My safety was put in danger as I freaked out over said airbag being popped. There is no other damage to the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573471February 22, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I’m having two continuous, multiple incident, problems that the dealership swears up and down do not exist. I have tried calling the dealership multiple times, and the national Honda customer service line. Problem number one, sudden, breaking while driving at highway speed with no vehicle or other objects in front of me. Second problem is the adaptive cruise control no longer is activated on the vehicle after the most recent software update. Although Honda says they have not removed this component from my car or it’s software, the vehicle no longer slows down automatically when approaching a vehicle from behind while cruise control is activated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572929February 20, 2024
FUEL/PROPULSION SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Fuel pump damage. 2019 and 2020 have recalls but not in this Vin range. Same failure issue though presents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572087February 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569254February 1, 2024
SEAT BELTS
The contact owns a 2019 Honda Insight. The contact stated that the release button for the front driver’s side seat belt had remained stuck in the release position. Due to the failure, the contact was unable to securely latch the seat belt. The vehicle was taken to the dealer where the contact was informed that the seat belt could not be repaired since to the seat belt warning light was not illuminated. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 23V158000 (Seat Belts). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561848December 26, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Insight. The contact stated while driving 45 MPH, the check engine warning light and several other unknown warning lights illuminated, and the vehicle decelerated. The contact was able to drive the vehicle to the residence; however, the failure persisted. The vehicle was not part of the NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was made aware of the failure. The failure mileage was 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546526September 26, 2023
TIRES
Hankook complaint #FDK4920160
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545198September 18, 2023
SEATS
The front driver seat parts that attach to the floor are getting rusted away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538133August 12, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I drove into my friends driveway with my foot on the brake to drop her off. All of a sudden my car lurched forward damaging my friends garage door and the foundation of her house. I had zero control of the car at that point. I plan on notifying Honda. There were no warning lights, or messages prior to this disaster.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11537966August 11, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
i was going home from work in my Honda insight 2019 and all of a sudden my car started showing all kings of warnings every single indicator was on and my car started to spin and hit the side railing of the highway i almost died that day no airbags deployed that is also an other safety function did work that day. Honda refuse to take any kind of responsibility for the car malfunction i called and ask for help they said go ahead buy a new car we can't help you with anything. my request to the department is take a action against HONDA so no other family or any other driver go through this. and no one lose love ones.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532188July 14, 2023
ENGINE
Engine light came on around 60,000 miles. Indicated cylinder 4 compression off. Eventually diagnosed as blown head gasket resulting in engine replacement costing over $4300. I was told there was an extended warranty on the 2017 and 2018 models but not the 2019 model year. I did purchase one of the first insights produced in the 2019 model year and wonder if I received an engine with the same issue as the 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531137July 9, 2023
SERVICE BRAKES
The brakes failed and the yellow light that comes on as you are approaching another vehicle failed to come on along with the car not slowing down. The drivers foot was on the brake but the car wasn’t stopping. This caused the driver to rear end another vehicle causing a car crash. The dealer was asked about reading the computer to confirm brake failure but was advised they do not have the equipment to read the computer in the vehicle. There was no warning prior to the failure of the brakes not working.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11521733May 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact who is an attorney, called regarding the crash of a 2019 Honda Insight and another vehicle. The contact stated that while the Honda Insight driver was driving approximately 65 MPH with the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle crashed into the rear of another vehicle. The contact stated that the Forward Collision Avoidance: Automatic Emergency Braking feature malfunctioned, and failed to prevent the crash. The contact stated that the air bags in the Honda Insight deployed. Unfortunately, the driver of the other vehicle died in the crash. The driver of the Honda Insight was arrested; however, there was no information regarding injuries being sustained. The contact stated that the driver was found to not be intoxicated and was not distracted while driving during the crash. The contact stated that the driver might have fallen asleep from exhaustion during the crash. The contact stated that both vehicles were towed away from the scene and the Honda Insight was deemed a total loss. A Police report was filed. The contact was unaware if medical attention was sought by the driver of the Honda Insight. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 32,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11509053February 25, 2023
FUEL/PROPULSION SYSTEM
Fuel pump failed issue causing gas gauge and battery not to register levels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498567December 22, 2022
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA, LANE DEPARTURE: SENSING SYSTEM: CAMERA
I started the car on December 9th to find a bunch of errors. All the sudden I have lost my cruise control, collision prevention assist, light assist, and other features. I immediately took the car to the nearest Honda dealership near my home and got it checked out. The code showed that part #36163-TXM-A45, a camera used for these features, had failed. I was told by Jessie Loso, the repair representative, that the part will need to be replaced. The car had only 14,763 miles on it however because it was barely driven during COVID lockdowns. Now the original part was not damaged and it had failed on its own for no apparent reason. The only reason that we were given by Victory repair department is that the car was left out in the elements. This was not an appropriate excuse for this failure considering we live in an area where many people park on the street or use their garages for storage, due too lack of space in their homes. I was told by Victory Honda in San Bruno. CA to call Honda about the defect in the part and for reimbursement. The complaint was placed with Sady Case #13552610 on December 22nd with Honda itself. I was told that since there was no recall on the part itself, that I would not be reimbursed and that I would not get an extension on my warranty. I asked to speak to a manager or supervisor because I was not even being heard out by the representative. I was informed that a manager would get back to me eventually, but I would still not be reimbursed for a part that had failed for no apparent reasons or damage. I am writing this report today because this part is tied into many safety functions of the car. If the part has malfunctioned in this way, then who is to say that the car won’t break randomly due to the same part. I find this extremely concerning and was told by BAR in California to report it to the NHTSA just in case it is a consistent issue with Honda vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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