Honda HR-V Complaints

1,878 consumer complaints on file.

#11635024January 9, 2025
VISIBILITY/WIPER
The rear camera produces distorted images during and after rain, snow, dust or other road or atmospheric conditions. The defect in the camera's design creates significant safety risks because the driver cannot see obstacles, including people, behind the car when backing up. The vehicle has not been taken to a dealer, independent service center, manufacturer, police or insurance representative. There are no warning lamps, messages or other symptoms (other than the distorted images) of the problem. Also, there does not appear to be a way to change the brightness of the video screen, which makes it difficult to see images at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635048January 9, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000(FUEL SYSTEM, GASOLINE) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the vehicle would not immediately start and experienced acceleration hesitations. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635039January 9, 2025
STEERING
The contact owns a 2024 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 ( STEERING) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634891January 8, 2025
STEERING
The contact owns a 2025 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634544January 7, 2025
UNKNOWN OR OTHER
The transmission went out in my vehicle. I read online that there is/was a recall on this vehicle, models 2016-2018, however, Honda is telling me there is no recall on the transmission. I noticed the grinding on Friday, 01/03/25, and did not drive it again until Monday, 01/06/25. It was still grinding. I took it to my dad’s house so he could lift it and diagnose the issue. While driving up his driveway, the transmission dropped and the car would not move. It had to be towed up the lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634757January 7, 2025
POWER TRAIN
I am writing this letter out of frustration regarding my HR-V Continuously Variable Transmission failure and dealer response. The week of Thanksgiving, my wife’s HR-V dashboard lit up like a Christmas tree. I brought the car to my mechanic and he said I needed a new transmission. I called the local Honda (Kastor) Dealership in Napa, CA where I expressed my frustration. I asked specifically about any recall issues on the transmissions. The representative advised there were no recalls on my vehicle. The full transcription of my conversation with the Representative is available upon request as is the the Audio file. Subsequent to that call and after I had given direction to my mechanic to replace the transmission, I discovered this Honda Notice online: [XXX] The notice extends the warranty for the CVT for seven years. I called the Kastor dealership back and spoke with Santiago Pizano. Mr. Pizano advised me that if I got the vehicle fixed at the dealership Honda would reimburse me for 50%- 75% of the cost. The catch is I had to get the transmission replaced at the dealership and then ‘Larry’ would authorize the credit. I asked Mr. Pizano two questions. First, why I was not advised of this opportunity when I called on the 25th of November. Mr. Pizano researched my call and advised it was because I asked about recalls on my car’s transmission and I did not ask about credit for a transmission replacement. Apparently, I needed to phrase my question specifically to i) know about the CVT issue and ii) ask for reimbursement for the replacement. I then asked if I could speak with the person who makes the decision as to whether reimbursement is provided to a customer. Mr. Pizano advised that the person’s name is Larry, but I could not get his contact information. The cost of the new transmission was $7,667.77. It is outrageous that I was not advised about the Honda reimbursement or given Larry's contact info. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634663January 7, 2025
UNKNOWN OR OTHER
The back glass, my rearview glass shattered out of nowhere for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634274January 6, 2025
POWER TRAIN, ENGINE
The contact owns a 2017 Honda HR-V. The contact stated that while driving at undisclosed speeds, the vehicle stalled. There was an abnormal clunking sound coming from the vehicle. The contact stated that the vehicle failed to shift into gear. The vehicle was pushed to the side of the roadway. The vehicle was under load between 1200-1500 RPMs. The contact stated that while the RPM was at 1,200, there was an abnormal growling sound. There were no warning lights illuminated. The contact stated that the failure was related to Technical Service Bulletin: 21-047. The vehicle was towed to an independent mechanic, but the failure had not been determined. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634340January 6, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634386January 6, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal fuel odor inside the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,200. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634378January 6, 2025
VISIBILITY
The contact owns a 2023 Honda HR-V. The contact stated while her husband was driving approximately 25 MPH downhill, the driver heard an explosive sound and noticed that the rear window had exploded. The contact stated that upon pulling to the side of the road, the driver noticed that a significant amount of shattered glass had fallen inside the vehicle. The driver drove to the residence. The vehicle was later taken to the dealer, where the rear window was being replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634363January 6, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On Thursday last week, I went out to my car that I have parked in the garage the day before I had no issues with the vehicle drove it all day, but on Thursday, I left home to go out to make some errands hopped in my car and I tried to start it. First car wouldn’t turn on, so I thought maybe I should turn off headlights and interior lights. Then I waited a few minutes and thought maybe the cold temperatures was messing with the car. So I just walked away from the car and I got a battery slow drip thinking that the battery might be dead but battery said it had a full charge at 100% charge. So I tried my battery tester battery said battery was about 100% fully charged. So I waited until my friends got home so they could witness that I wasn’t crazy. The only thing the car did after trying to start again was make a clicking sound for about three minutes then the dash lit up like a Christmas tree. Every light came on every hazard that was built into the car was on saying that it needs a dealer to be checked or fixed so I called my local Honda dealership and they said that I should call roadside assistance because the car wouldn’t start. So before I could call roadside, I tried to jumpstart the car and nothing happened. So I went back in the house and about a two minutes later, the car crank and started itself, and it stayed on, but when I tried to turn it off, it told me that it could not be turned off due to some reason, I can’t remember from what it said on Thursday. So Thursday afternoon, I drove it up to our local Honda dealership and on the way up there the car shut off twice on the highway in motion which scared the mess out of me because I thought I was going to have an accident then about a mile from the dealership, the dashboard went black and so did the touchscreen, but then it came back on. But long story short local dealership said there’s nothing they can do to duplicate the issue in the car would not be fixed so I’m concerned that something else might happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634027January 4, 2025
ELECTRICAL SYSTEM
The MPG gauge on the instrument cluster does not light up. This part of the instrument cluster also displays mileage, fuel levels and temperature. This is a safety risk due to not being able to determine fuel levels and mpg ranges at the minimum. This issue for me started 4 months ago on my 2018 Honda HRV with 80k miles on it. This issue has been reported to Honda for vehicles ranging from 2018-2023 models HRV, crv, pilots and fit. The issue has been determined to be that Honda manufacturers the instrument cluster by using lead free solder which over time, the solder cracks from exterior temperature rising and dropping. The damage is these cracks cause the instrument clusters sensors to not function properly and completely fail. Honda suggests buying a new instrument cluster however, the replacement instrument cluster is manufactured with the same lead free solder and this will only be an issue again down the road. Honda dealerships have not yet acknowledged that the lead free solder on the backside of instrument cluster is the problem. The instrument cluster is quoted at $1,300.00. I believe Honda should be investigating this and correcting it as this is a safety risk for a wide range of their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634100January 4, 2025
VISIBILITY/WIPER
Dangerous image quality of backup camera: The red arrow in the attached picture (taken at night and in light rain) points to the wheel of a vehicle. Looking only the camera's image, you would never know that it was there. Making matters worse, the display emits a very bright, white, low contrast image that blinds you. This prevents you from seeing anything in the side-view mirrors. While in REVERSE the brightness setting of the display has no effect, its always full brightness. The display cannot be turned off while in REVERSE. When backing up in the rain, you are only guessing where you are headed. Camera image in dry, daylight conditions is poor as well . It's been this way since I purchased the car in 2022. Back then, dealer said that it looked normal to them. I've backed into a car on one occasion doing only minimal damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634115January 4, 2025
VISIBILITY/WIPER
The rear window of my Honda HRV exploded/shattered all on its own into a thousand small pieces of glass while the car was parked outside in cold weather while I was visiting my son.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633980January 3, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am not sure what part of the system is failing. While driving on the high the car just stopped no warning just stopped it went from 55- 60 miles an hour on 287 all the way to 20 and then stopped. This was all random. Then it was taken to a independent service who ran the codes and none of them stayed so i drove the car again and all that happened before happened once again. The independent service told me its the transmission and they are not sure why its happening he noted that these hondas have transmission issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633981January 3, 2025
ELECTRICAL SYSTEM
I am having difficulties with my engine push start/stop button. It takes multiple tries to get the car to turn on. There is a recall for my exact car, year, and model but my vin is not included. I am wondering how I am able to get my vin included in the recall? Thank you very much for you help!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633595January 2, 2025
STRUCTURE:BODY
What component or system failed or malfunctioned, and is it available for inspection upon request? -while driving (Honda HRV) the sunroof exploded and shattered glass sprayed all over our family. Nothing hit or caused trauma to the glass, it simply exploded by itself. How was your safety or the safety of others put at risk? -shattered glass sprayed all over 3 adults and an infant and could have caused facial injuries, abrasions, and more. Additionally the loud noise of the explosion and distraction of the event could have led to a car wreck on a busy highway. Has the problem been reproduced or confirmed by a dealer or independent service center? -Unsure. I did see a class action law suit with Honda. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -in process Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633761January 2, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633434December 31, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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