Honda CR-V Complaints

16,579 consumer complaints on file.

#10748315August 13, 2015
ENGINE
I NOTICED A RATTLING NOISE DURING COLD STARTS FROM THE ENGINE THAT CONTINUED WELL INTO THE SUMMER. I REPORTED IT TO MY HONDA DEALER (BILL PAGE/FALLS CHURCH, VA) AND REFERRED TO THE WELL DOCUMENTED VTC ACTUATOR PROBLEM REPORTED ON THE INTERNET BASED ON VIDEO AND AUDIO SIMILARITIES IN THE NOISES I WAS HEARING. THE DEALER BEING AWARE OF THE PROBLEM REFRAINED FROM ANY INVESTIGATION OR CORRECTION UNTIL THEY RECEIVED A CORRECTIVE SOLUTION FROM HONDA. I REPORTED THE PROBLEM TO HONDA AMERICA AND THE DEALER LATER IN 2015 AFTER MY HONDA DEALER TECHNICIAN REPTD NO SOLUTION HAS COME FROM HONDA. I RECEIVED A CALL FROM HONDA REGARDING MY COMPLAINT SUGGESTING THE VTC ACTUATOR PROBLEM IS LIMITED TO ALASKA AND I SHOULD MAKE AN APPOINTMENT WITH MY DEALER TO INVESTIGATE. AS A RESULT TO A SWITCH TO SYNTHETIC OIL AT THE DEALER THE NOISE SEEMS TO HAVE GONE. UNFORTUNATELY THIS DOES NOT GUARANTEE THE ORIGINAL PROBLEM HAS NOT DAMAGED THE ENGINE OR WON'T REAPPEAR IF I DECIDE TO RETURN TO CONVENTIONAL OIL. THE OFFICIAL POSITION BY HONDA VS. THE DEALER SEEMS TO PROMOTE A STAND-OFF TO COMPENSATE FOR A LACK OF A FULLY RELIABLE SOLUTION IN THAT THE DEALER IS TOLD NOT TO INITIATE REPAIRS FOR THIS PROBLEM UNTIL A SOLUTION IS DISTRIBUTED BY HONDA WHILE HONDA CLAIMS THE PROBLEM IS NOT UNIVERSAL AND IS TRYING TO MINIMIZE ITS SCOPE; LEAVING CONSUMERS IN THE MIDDLE TRYING TO MAKE THEIR CRVS OR OTHER MODEL HONDAS RELIABLE WHILE STILL UNDER WARRANTY. I WILL CONTINUE PURSUIT OF A FIX WITH HONDA AMERICA BUT FEEL NHTSA SHOULD PRESSURE HONDA TO ADDRESS THIS WELL KNOWN AND PUBLICIZED FAULT WITH SOME SORT OF PERMANENT FIX. FOR A MANUFACTURER WHO CLAIMS THEIR VEHICLES ARE HIGHLY RELIABLE HONDA APPARENT DECEPTION REGARDING THIS PROBLEM NEEDS TO BE ADDRESSED AND I HOPE NHTSA FORCES THIS ACTION TO OCCUR. I ALSO PROVIDED NHTSA WITH A COPY OF MY 7/25/15 LETTER TO AMERICAN HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748484August 13, 2015
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
IN JAN 2015 I PURCHASED MY FOURTH HONDA SINCE (AND MY SECOND CRV) FOR THE ABSOLUTE RELIABILITY, QUALITY, DURABILITY, AND PEACE OF MIND THAT I HAVE ALWAYS FELT WITH THE BRAND. THAT HOWEVER CHANGED DRAMATICALLY ON JULY 16, 2015 WHEN, AT APPROXIMATELY 2:30PM, I WAS DRIVING MY VEHICLE IN A PARKING LOT AT APPROX 5MPH. AS I EASED INTO THE PARKING SPACE WITH MY FOOT ON THE BRAKE PEDAL, MY CAR SUDDENLY LURCHED FORWARD. IT WAS WITH SUCH FORCE THAT THE ENTIRE CAR WENT UP ONTO THE CURB AND INTO THE BUSHES BEYOND. I COULD NOT STOP MY CAR! BEYOND THESE BUSHES WAS A MAIN ROAD WITH HEAVY TRAFFIC. INTUITIVELY, I SLAMMED ON THE EMERGENCY BRAKE, WHICH ULTIMATELY STOPPED THE CAR. MY CAR WAS SO ENTANGLED IN THE BUSHES THAT I NEEDED TO HAVE IT TOWED OUT. ON JULY 21, THE HONDA DEALER SCANNED ALL SYSTEMS FOR DTCS, TESTED BRAKES, AND CHECKED THROTTLE PEDAL OPERATION AND FOUND AT THIS TIME THE BRAKING SYSTEM, THROTTLE SYSTEM AND SAFETY OVERRIDE SYSTEMS ARE FUNCTIONING AS DESIGNED. UPON FURTHER INVESTIGATION, IT IS APPARENT THAT UNINTENDED ACCELERATION WHILE BRAKING IS A WELL-DOCUMENTED ISSUE. I CONTACTED HONDA CORP ON JULY 21 AND WAS ASSIGNED A REGIONAL CASE MGR WHO INFORMED ME THAT SHE WOULD SCHEDULE AN AMERICAN HONDA REP TO INSPECT MY CAR. TO DATE, I STILL AWAIT FOLLOW UP ACTION FROM MY CASE MGR. THIS EVENT HAS CAUSED, AND CONTINUES TO CAUSE, GREAT ANXIETY AND STRESS FOR ME. I USE THIS UNRELIABLE AND UNSAFE VEHICLE DAILY AND AM CONSTANTLY WORRIED THAT THIS MECHANICAL OR ELECTRICAL ABERRATION WILL REPEAT ITSELF, AND WITH A LESS FORTUNATE OUTCOME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10748510August 13, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 HONDA CR-V. WHILE DRIVING AT 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC RESET THE THROTTLE POSITION, PERFORMED CRANK POSITION RE-LEARN, AND IDLE RE-LEARN. THE VEHICLE WAS REPAIRED, BUT FAILED TO REMEDY THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 886.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748027August 12, 2015
AIR BAGS
I HAVE BEEN WAITING FOR HONDA TO REPLACE MY DRIVER'S AIRBAG. I CONTACTED MY LOCAL HONDA DEALERSHIP OVER THREE MONTHS AGO TO SCHEDULE A TIME FOR THE PASSENGER AIRBAG TO BE REPLACED. THEY'VE NEVER CALLED ME BACK. WHEN I CALL THEM, THEY TELL ME THE PART IS ON BACK ORDER. THE DEALERSHIP IS: MADISON HONDA, 280 MAIN ST, MADISON, NJ 07940. I WOULD LIKE MY VEHICLE SERVICED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747377August 12, 2015
AIR BAGS
2003 HONDA CR-V. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL NOTICE REPLACEMENT PART ISSUES. *SMD THE DEALER INFORMED THE CONSUMER THEY ONLY RECEIVED ONE OF THE AIR BAGS AND THERE WAS A SIX MONTH WAITING PERIOD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747369August 12, 2015
AIR BAGS
2005 HONDA CR-V. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE AIRBAG RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748059August 12, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 HONDA CR-V. WHEN THE VEHICLE WAS STARTED, A LOUD GRINDING SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED IF IT HAD BEEN PARKED FOR OVER FOUR HOURS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURE AND THE CONTACT WOULD BE PLACED ON A WAITING LIST. THE CONTACT STATED THAT THE VTC ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748095August 12, 2015
ENGINE, UNKNOWN OR OTHER
2015 CR-V TOURING VIBRATES IN PARK OR DRIVE (WHEN THE CAR IS NOT MOVING). THE RPMS ARE ABOUT 550 TO 600 AND AT TIMES SEEMS LIKE THE ENGINE WANTS TO TURN OFF. VIBRATION OVERALL IS PRETTY STRONG, I HOPE HONDA FIXES THIS ISSUE. A/C CAN BE ON OR OFF, SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747794August 11, 2015
AIR BAGS
THIS CAR, OWNED BY MY WIFE, WAS BROUGHT TO A LOCAL HONDA DEALER TO HAVE THE DRIVER'S SIDE AIRBAG REPLACED. BECAUSE OF MY PAST EXPERIENCE WITH SOME OF THESE PLACES, I DO NOT PUT A LOT OF TRUST IN THEM AND KNOW SOME WILL SAY THE WORK WAS DONE WHEN IN FACT IT WAS NOT. SO I PLACED A TINY PIECE OF MASKING TAPE ON THE INSIDE LIP OF THE STEERING WHEEL COVER TO MAKE SURE THEY WOULD ACTUALLY REMOVE IT. WHEN MY WIFE RETURNED HOME WITH THE CAR, THE TAPE WAS STILL THERE. I HAD ATTACHED IT LOOSELY AND IT FELL OFF AS SOON AS I TOUCHED IT. THIS SHOULD HAVE FALLEN OFF WITH THE STEERING COVER REMOVAL. BEFORE DOING THIS SWAP, THE BATTERY WOULD ALSO HAVE TO BE DISCONNECTED. I CHECKED THE RADIO AND ALL THE CHANNELS WERE STILL PRESET, YET THE MEMORY SHOULD HAVE BEEN WIPED WHEN THE BATTERY WAS DISCONNECTED. THE RADIO CODE WAS WRITTEN IN THE OWNER'S MANUAL SO THEY COULD HAVE RESET THE CHANNELS BUT THAT WOULD BE UNLIKELY FOR THEM TO DO. I ASKED MY WIFE WHICH CD WAS PLAYING WHEN SHE LEFT THE DEALERSHIP AND SHE SAID THE SAME ONE THAT WAS PLAYING WHEN I ARRIVED THERE. AFTER DISCONNECTING THE BATTERY AND RESETTING THE RADIO, THE CD PLAYER WILL START PLAYBACK AT DISC 1, TRACK 1. NOW THEY MAY HAVE DONE THE WORK WITHOUT ACTUALLY DISCONNECTING THE BATTERY BUT I WAS NOT CONVINCED SO I REMOVED THE STEERING COVER MYSELF. THE SERIAL NUMBER FOR THE NEW AIRBAG ON MY INVOICE IS NOWHERE TO BE FOUND ON THE AIRBAG IN THE CAR. IT IS A TAKATA AIRBAG STILL, BUT I UNDERSTAND THEY ARE PROVIDING THE NEW AIRBAGS. I AM NOT ABOUT TO GO BACK TO THE DEALER TO ACCUSE THEM OF NOT DOING THE WORK AS I NEED TO BE 100% SURE OF THIS. I WOULD HATE TO CAUSE SOMEONE'S REPUTATION TO BE DAMAGED BY AN UNSUBSTANTIATED CLAIM. IS THERE ANYTHING YOU CAN DO TO HELP US ENSURE THAT THIS WORK WAS DONE PROPERLY? WE ARE AFRAID TO DRIVE THE CAR. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747840August 11, 2015
STEERING
ON SEPT. 18TH,2012 I HAD THE STEERING RACK ASSEMBLY REPLACED @ 35,808 MI. IN MY 2010 HONDA CRV BY FREEMAN HONDA. I AM NOW AT (APPROX. 72,000 MI.) AND IT IS LEAKING AGAIN AND NEEDS TO BE REPLACED. I THINK THAT FREEMAN HONDA INSTALLED A DEFECTIVE STEERING RACK. THEY ARE REFUSING TO HONOR THE WORK THAT THEY DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747327August 10, 2015
POWER TRAIN
I HAVE PREVIOUSLY COMPLAINED ABOUT THE VIBRATION AT IDLE, ENGINE SHUDDERS ON ACCELERATION, AND LACK OF ACCELERATION ON A HIGHWAY MERGE ON THIS SITE, THE DEALERSHIP, AND TO HONDA, TO NO AVAIL. THIS PAST WEEKEND, THE SERPENTINE BELT BROKE WHILE I WAS 3 HOURS AWAY FROM HOME. THIS RENDERS THE CAR UNABLE TO DRIVE, AND IT HAD TO BE TOWED. WE EXPERIENCED STRONG VIBRATIONS IN STOP AND GO TRAFFIC BEFORE I SMELLED BURNT RUBBER AND PULLED INTO A PARKING LOT. COULD THERE BE A CONNECTION TO THE VIBRATION, OR IS THIS ANOTHER DEFECT IN THIS VEHICLE? AS I READ THE POSTS, IT IS APPARENT THAT HONDA IS NOT DISCLOSING THE KNOWN VIBRATIONS TO THE PUBLIC. THIS IS AT THE LEAST UNETHICAL. DOES A FATALITY HAVE TO OCCUR BEFORE SOMETHING WILL BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747340August 10, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2015 HONDA CR-V. WHILE DRIVING AT 15 MPH UP A SLOPE, THERE WAS ABNORMAL RATTLING NOISE COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STRUT, MOUNT BRACKET, SHOCK ABSORBER, AND REAR DAMPER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747470August 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V136000 (EXTERIOR LIGHTING) AND NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) HOWEVER, THE BRAKE WARNING LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747571August 10, 2015
ELECTRICAL SYSTEM
FRONT PASSENGER SIDE DOOR CANNOT BE LOCKED USING THE KEY FOB OR THE CENTRAL LOCK BUTTON ON THE DRIVER'S SIDE. THE ONLY WAY TO LOCK/UNLOCK IT IS TO DO IT MANUALLY. THE TRUNK CANNOT BE UNLOCKED IF THE FRONT PASSENGER SIDE DOOR IS LOCKED. TRUNK CAN ONLY BE UNLOCKED WHEN THE FRONT PASSENGER SIDE DOOR IS UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747613August 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2006 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747225August 8, 2015
STRUCTURE:BODY, SUSPENSION, WHEELS
I GOT INTO MY CAR AND BECAUSE THE WEATHER WAS NICE, I TURNED OFF THE AIR CONDITIONER AND LOWERED THE BACK WINDOWS. I ENTERED THE INTERSTATE HIGHWAY, AND WHEN MY SPEED REACHED 40 MPH, A LOUD ROAR CAME FROM THE BACK OF THE CAR AND THE BACK STARTED SHAKING AND VIBRATING. I WAS SCARED AND PULLED OFF THE ROAD. I THOUGHT THE SUSPENSION OR THE WHEELS/TIRES HAD FAILED. I MADE A VISUAL INSPECTION AND COULD SEE NO PROBLEM. A HONDA DEALER WAS NEAR, SO I SLOWLY DROVE TO THEIR SERVICE BAY. WHEN I TOLD MY PROBLEM TO A WOMAN AT THE SERVICE DESK SHE IMMEDIATELY TOLD ME THAT IT WAS A COMPRESSION PROBLEM THAT ALL OF THESE VEHICLES HAD WHEN THE BACK WINDOWS WERE DOWN. I ASKED IF THE SALESPERSONS WERE SUPPOSED TO TELL THE CUSTOMER ABOUT THIS PROBLEM AND SHE SAID NO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747081August 7, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 HONDA CR-V. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THERE WAS AN ABNORMAL NOISE AND THEN THE VEHICLE HAD A SUDDEN UNINTENDED INCREASE IN ACCELERATION TO 45 MPH OR HIGHER. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO WAS NOT ABLE TO REPLICATE THE FAILURE AFTER KEEPING THE VEHICLE FOR TWO DAYS. THE CONTACT WAS CONCERNED FOR THEIR SAFETY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747126August 7, 2015
SEATS
SHORTLY AFTER WE PURCHASED OUR HONDA 2002 CR-V IN OCTOBER 2014 WE NOTICED THE DRIVER'S SEAT WAS LOOSE: IT ACTUALLY ROCKS A BIT: AND UPON INVESTIGATION FOUND THAT THE BOLTS SECURING IT TO THE FLOOR COULD NOT BE TIGHTENED WITHOUT REMOVING THE ENTIRE SEAT. THE SEAT IS STILL LOOSE. MORE RECENTLY WE LEARNED THAT THERE HAD BEEN A RECALL, NHTSA CAMPAIGN ID NUMBER: 02V251000. THE DEFECT CAN LEAD TO THE SEAT FAILING TO REMAIN ANCHORED TO THE FLOOR IN A CRASH. THE INFORMATION ON THE NHTSA WEBSITE SAYS THAT ONLY TWO [SIC] VEHICLES WERE AFFECTED BY THE DEFECT, AND THAT THE OWNERS WERE NOTIFIED BY TELEPHONE. WE WOULD LIKE TO KNOW WHETHER THE RECALL APPLIES TO OUR VEHICLE. HOW SHOULD WE PROCEED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746986August 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747012August 7, 2015
AIR BAGS
TL* THE CONTACT OWNS 2004 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 15V320000 (AIR BAGS) AND 14V353000 (AIR BAGS). HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda CR-V