Honda CR-V Complaints

16,579 consumer complaints on file.

#10851372March 24, 2016
AIR BAGS
RECALL AIR BAG INFLATOR DEFECT. I RECEIVED RECALL LETTER WHICH STATES THAT: "PAST RUPTURES HIKE THIS HAVE KILLED AND INJURED VEHICLE DRIVERS. THE LETTER ALSO STATES THAT REPLACEMENT PART FOR RECALL IS NOT AVAILABLE AND "WILL BECOME AVAILABLE IN THE SUMMER OF 2016". I DO NOT FEEL SAFE, I ASKED FOR A COURTESY VEHICLE SIMILAR TO MY OWN CRV, WHICH I NEED SPECIFICALLY FOR A FAMILY MEMBER 'S NEEDS. THE HONDA OF TOMS RIVER DO NOT HAVE ANY COURTESY CARS AVAILABLE AND WILL ONLY ALLOW A RENTAL WHICH THEY GET FROM ENTERPRISE. THEY SAID I WOULD HAVE TO PAY THE SECURITY DEPOSIT AND THEY WOULD ONLY PAY UP $35 PER DAY, (BUT ENTERPRIZE HAS NO RENTALS AT THAT PRICE, AS PER ENTERPRISE) AND THEN THEY SAID THEY WOULD UP IT TO $44 BUT THAT DOES NOT ALLOW ME A SIMILAR VEHICLE WHICH I SPECIFICALLY NEED FOR FAMILY MEMBER. I CALLED AND SPOKE TO CORPORATE SPENDING HOURS OVER 2 DAYS, I WENT TO TOMS RIVER HONDAY, GOT A COMPLETE RUN AROUND WASTING ANOTHER HALF DAY, AND LEFT THERE WITH MY OWN VEHICAL WITH A RECALL FOR AIR BAG INFLATOR THAT CAN KILL ME, AS I WAIT FOR PARTS TO COME IN SOMETIME THIS SUMMER. I AM ATTACHING THE NOTICE WHICH SUPPORTS MY STATEMENTS ABOVE. I DID SPEAK TO THE MANAGER THERE, RICH HOFFMAN. I NEED TO HAVE A COURTESY VEHICLE THAT IS A CRV OR SIMILAR, BUT THEY WILL NOT PAY ALLOW IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851449March 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR WITH THE DEALER. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE BECAUSE THEY HAD NO DEFINITE DATE FROM THE MANUFACTURER. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE MANUFACTURER INDICATED IN THE INTERIM NOTIFICATION THAT THE PARTS MAY BECOME AVAILABLE MID SUMMER 2016. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851451March 24, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851454March 24, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851167March 23, 2016
AIR BAGS
TAKATA RECALL - HONDA IGNORES MY REPEATED REQUESTS FOR A MANAGER TO RETURN MY CALL - AFTER RECEIVING MY NOTIFICATION LETTER, I CALLED HONDA REGARDING THIS RECALL. I ASKED TO HAVE A "CASE MANAGER" FOR THIS ISSUE, AND WAS ASSIGNED ONE. HOWEVER NO CASE MANAGER HAS EVER CALLED ME DESPITE SIX SEPARATE CALLS TO REQUEST TO SPEAK TO ONE. I HAVE ALSO CALLED MULTIPLE TIMES TO SPEAK TO A MANAGER AND HAVE BEEN PROMISED ONE WILL CALL ME BACK BY THAT DAY. AFTER OVER A WEEK AND MULTIPLE REQUESTS, STILL NOT ONE HONDA REPRESENTATIVE HAS RETURNED MY CALL. I HAVE BEEN DRIVING AROUND WITH AN UNSAFE CAR FROM HONDA AND THEY HAVE IGNORED MY REPEATED REQUESTS TO HAVE A CASE MANAGER TO HELP ME WITH THIS ISSUE. ALSO, THEY OFFERED ME A RENTED CAR FOR ONLY UP TO $35.00 A DAY - HOWEVER FOR THAT BUDGET IT IS A SMALL COMPACT CAR THAT CANNOT FIR MY CAR SEATS. I WENT TO THE HONDA DEALER SERVICE MANAGER AND TOLD THEM WITH THAT BUDGET I WILL NOT BE ABLE TO GET A CAR THAT WILL FIT MY CAR SEATS - HE SAID THAT'S THE BUDGET AND HONDA WILL NOT PAY A PENNY MORE. SO NOW BECAUSE OF THIS HONDA RECALL, I HAVE TO PAY AN EXTRA $10.00 A DAY TILL THEY GET THIS PART - SOMETIME IN SUMMER 2016!!! NOT ONLY DID HONDA NOT EVEN HAVE THEIR "CASE MANAGER" OR MANAGER RETURN A CONCERNED CONSUMERS REQUEST TO TALK TO SOMEONE AFTER LEAVING MULTIPLE MESSAGES, BUT NOW THIS RECALL IS COSTING ME MONEY. I WILL NEVER BUY A CAR FROM HONDA AGAIN, THEY ARE NEGLIGENT AND TREAT THEIR CUSTOMERS WITH DISRESPECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851178March 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA CR-V. WHILE DRIVING 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT RECENTLY RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10851191March 23, 2016
SERVICE BRAKES, ENGINE
AT TIMES WHEN I LIGHTLY APPLY THE BRAKES, IT FEELS LIKE IT IS TRYING TO ACCELERATE INSTEAD OF SLOW DOWN. IT DOES THIS FOR A FEW SECONDS. IT'S KIND OF LIKE A QUICK REV OF THE ENGINE. ALSO WHEN I LIGHTLY APPLY BRAKES, I FEEL A SMALL CLUNK OR A QUICK GRIP. THEN IT LETS LOOSE. IT FEELS LIKE IT IS COMING FROM THE REAR RIGHT SIDE. IT HAPPENS AT VARIOUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851218March 23, 2016
WHEELS
I WAS TOLD BY THE HONDA DEALERSHIP THAT I SHOULD REPLACE THE TIRES BECAUSE THEY WERE SOFT AND UNEVEN WEAR. I ONLY HAD 16,000 MILES ON THE CAR AND DID NOT REPLACE THE TIRES. THE TIRES ARE CONTINENTAL 4X4 CONTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851224March 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851255March 23, 2016
AIR BAGS
ON FRIDAY, MARCH 18, 2016, I RECEIVED A SAFETY RECALL LETTER FROM HONDA AUTOMOBILE DIVISION, AMERICAN HONDA MOTOR CO., INC. REGARDING A DEFECT PERTAINING TO MY 2011 HONDA CR-V. ON MONDAY, MARCH 21, 2016, I INITIALLY CONTACTED MY LOCAL HONDA DEALER (HONDA OF NANUET) WHERE I PURCHASED THE VEHICLE. THE MANAGER, DOMINICK INFORMED ME THAT THE PART TO CORRECT THE DEFECT WOULD NOT BE AVAILABLE FOR REPLACEMENT UNTIL LATE SUMMER 2016. HE OFFERED ME THE OPTION OF EITHER BRINGING MY CAR TO BE STORED AT THE DEALERSHIP OR STORING IT AT MY HOME UNTIL THE PART BECOMES AVAILABLE. HE FURTHER INFORMED ME THAT HONDA OF NANUET WOULD ACCOMMODATE ME WITH A RENTAL FROM AVIS IN NANUET, NEW YORK. I WOULD ONLY BE ABLE TO CHOSE FROM THE AVAILABLE COMPACT VEHICLES ON THE LOT AT THE TIME THEY ARRANGE FOR THE RENTAL. I ADVISED DOMINICK THAT I HAVE A TEMPORARY HANDICAPPED PARKING PERMIT DUE TO KNEE PROBLEMS I HAVE. I INQUIRED ABOUT RENTING A VEHICLE SIMILAR TO THE CR-V HOWEVER DOMINICK INFORMED ME THAT I WOULD HAVE TO PAY AN ADDITIONAL $15 PER DAY. I THEN CONTACTED MY INSURANCE COMPANY WHO ADVISED ME THAT MY POLICY WILL NOT COVER THIS LONG TERM RENTAL, THAT IT IS THE DEALERSHIPS RESPONSIBILITY. I THEN CONTACTED DOMINICK TO DISCUSS THE INSURANCE ISSUE AND HE ADVISED ME THAT HONDA WOULD NOT BE COVERING THE COST OF INSURANCE AND FURTHERMORE, I SHOULD LEAVE MY CAR AT HOME AS OPPOSED TO BRINGING IT TO THE DEALER TO STORE. I AM UNCLEAR WHY A RECALL ISSUED BY HONDA WOULD COST ME MONEY AND INCONVENIENCE. I WOULD LIKE KNOW MY RIGHTS WITH REGARD TO SUCH A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851276March 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND WAS UNABLE TO RECEIVE THE PART FOR THE RECALL REPAIR WITHIN A REASONABLE TIME FRAME. THE DEALER INDICATED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL MID JULY 2016. THE MANUFACTURER INDICATED IN THE INTERIM NOTIFICATION THAT THE PARTS MAY BECOME AVAILABLE MID SUMMER 2016. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851287March 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851013March 22, 2016
SERVICE BRAKES
MY WIFE TOOK VEHICLE (2012 CRV EX 2 WD) TO APOSTLAKIS HONDA IN HERMITAGE PA FOR ANNUAL STATE INSPECTION. SERVICE PERSONNEL STATED THAT VEHICLE REQUIRED NEW REAR ROTORS/ BRAKE PADS. SERVICE REP STATED THAT DUE TO INSUFFICIENT BRAKE FLUID REACHING THE LEFT REAR BRAKES, THE PADS HAD NOT FUNCTIONED PROPERLY, RESULTING IN DAMAGE TO THE ROTOR. AS A RESULT, VEHICLE NEEDED NEW ROTORS/PADS ON REAR OF VEHICLE TO PASS STATE INSPECTION AT A COST OF NEARLY $400. FROM THE EXPLANATION OF THE SERVICE REP, IT APPEARS THAT A POSSIBLE MANUFACTURING DEFECT WAS THE CAUSE OF THE PREMATURE DISINTEGRATION OF THE LEFT REAR BRAKE COMPONENTS. CONSIDERING THE SAFETY ISSUES INVOLVED WITH DEFECTIVE AND COMPROMISED BRAKING SYSTEM, I BELIEVE THIS CONCERN NEEDS TO BE ADDRESSED IMMEDIATELY. I BELIEVE HONDA MOTORS NEEDS TO COMPENSATE INDIVIDUALS SUCH AS MYSELF WHO HAVE BEEN REQUIRED TO ADDRESS AND REPAIR THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851016March 22, 2016
AIR BAGS
I HAVE CONTACTED HONDA, BASED ON THE RISK TO MY FAMILY AND NEED TO USE THE CAR. WAITED FOR 90 MINS ON CALL, WITHOUT RESPONSE. CALLED DEALER INDICATED ON THEIR WEBSITE. SERVICE SPECIALIST WAS NOT PREPARED TO EVALUATE CASE, SAYING THAT ALTERNATING TRANSPORTATION UNTIL CAR IS FIXED WOULD NOT BE FEASIBLE. I NEED A CAR TO GO TO WORK AND TRAVEL WITH THE FAMILY, WHO IS IN RISK OF DEADLY INJURY. PLEASE ADVICE AND/OR WORK WITH HONDA SO THAT THE SITUATION CAN BE MANAGED AS SPECIFIED IN THE RECALL LETTER I HAVE RECEIVED. THANKS IN ADVANCE, FABIO THIERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851048March 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851067March 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851151March 22, 2016
AIR BAGS
TAKATA RECALL-I WAS NOTIFIED THAT MY CAR IS PART OF RECALL. I CALLED THE HONDA DEALER AND THEY EXPLAINED HOW I WAS TO RENT A CAR FOR REPLACEMENT BECAUSE PARTS WILL NOT BE READY UNTIL LATE SUMMER 2016. THIS IS ALL GOOD, EXCEPT I USE THE CAR TO TOW BEHIND MY MOTORHOME ALL SPRING AND SUMMER. I CALLED HONDA NATIONAL HOTLINE AND THEY GAVE ME NO ANSWER TO HOW I WOULD FIND A CAR TO TOW BEHIND MY MOTORHOME ALL SUMMER. IS THIS THE SPIRIT OF THE RECALL? I CANNOT DRIVE THE CAR SAFELY SO IT IS BASICALLY USELESS TO TOW IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850696March 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. WHILE STOPPED AT A RED LIGHT, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRUISED SPLEEN AND BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10850734March 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850740March 21, 2016
SEAT BELTS, UNKNOWN OR OTHER
THE VEHICLE FILED VIRGINIA SAFETY INSPECTION BECAUSE THE DRIVER'S SEAT BELT WAS SEVERELY FRAYED. THE VEHICLE HAS ONLY 23,008 MILES ON IT. THE REPAIR SHOP INSTALLED A NEW SEATBELT (GENUINE HONDA PART) AND ADVISED ME TO CONTACT HONDA. THE REPAIR SHOP RETURNED THE DEFECTIVE SEAT BELT TO ME TO AID IN MY CLAIM. I CONTACTED HONDA OF NORTH AMERICA AND WAS ADVISED TO SEE MY LOCAL DEALERSHIP (HALL HONDA). AT THE HONDA DEALERSHIP I WAS TOLD THEY WOULD NOT "TOUCH" SOMETHING THAT HAD ALREADY BEEN REPLACED. I THEN CALLED HONDA NORTH AMERICA BACK AND INFORMED THEM OF HALL'S VERDICT. THE SITUATION HAS NOT BEEN RESOLVED AT THIS POINT, BUT I WANTED TO REPORT THIS IN CASE THERE MAY BE OTHER OWNERS WITH THE SAME ISSUE, THEIR SAFETY MAY BE JEOPARDIZED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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