GMC Terrain Complaints

3,167 consumer complaints on file.

#11280374November 15, 2019
ENGINE
THE CAR STARTED TO "BUCK" AND MAKING A TAP TAP TAP NOISE LIKE A LIFTER TAPPING WHILE DRIVING TO WORK. WHEN I GOT OUT OF THE VEHICLE, SOMETHING SMELLED HOT. CHECKED UNDER THE HOOD AND THERE WAS NOTHING WET OR STEAMING. NO CHECK LIGHTS EVER CAME ON. LATER AT LUNCH, I LEFT AND THE TAPPING NOISE WAS LOUDER AND THE HEAT GAUGE INCREASED FAST. I STOPPED AT A REPAIR SHOP. WHILE I WAITED I CHECKED THE OIL. THERE WASN"T ANY!!! AT ALL. THE DIPSTICK WAS MILKEY. THE OIL FILL CAP WAS WET INSIDE AND MILKEY. UNDERNEATH MY CAR WAS COVERED IN FRESH OIL. IT WAS DETERMINED TO BE A BUSTED REAR MAIN SEAL. 4 QTS OF OIL ADDED SO I COULD GET HOME. MY MECHANIC CONFIRMED THE DIAGNOSIS. HE WAS SHOCKED. HE FOUND GM BULLETIN 14882 ONLINE. WHAT IS DESCRIBED IN THAT VIDEO IS EXACTLY WHAT HAPPENED. WE HAD A SUDDEN HARD FREEZE X 3 DAYS. THE PVS CONNECTION AT THE INTAKE WAS FULL OF WATER. WHEN THAT FROZE, IT BLEW OUT THE SEAL. MY CAR HAS 88,000 MILES ON IT. THERE ARE VIDEOS AFTER VIDEOS ONLINE OF THE SAME ENGINE DOING THIS EXACT SAME THING. I CALLED GM. THE BEST THEY COULD DO IS TELL ME TO REPORT TO YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280420November 15, 2019
POWER TRAIN
WHILE MODERATELY ACCELERATING FROM A STOP OR WHILE IN MOTION, THE TRANSMISSION SLAMS INTO A FORWARD GEAR WITH A LOUD NOISE AND JERK. THIS IS AN ALL WHEEL DRIVE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280447November 15, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE SHUTS OFF WHEN SLOWING TO A STOP AND HAVE TO RESTART IN ORDER TO ACCELERATE. THAT WAS LOOKED AT AND 'FIXED' AND NOW THE VEHICLE SHAKES WHEN SLOWING DOWN AND HEADLIGHTS DIM AS IF IT IS TRYING NOT TO SHUT OFF. ENGINE IS VERY ROUGH AND RATTLES WHILE STARTING TO ACCELERATE AND ACCELERATING. WHEN BRAKES ARE PUSHED THE CAR STARTS TO TURN OFF WHILE IN MOTION. WHEN STOPPED, CAR SHAKES AND THERE IS A VERY HARD KNOCKING COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280181November 14, 2019
EXTERIOR LIGHTING
HEAD LIGHTS ON LOW BEAM ARE SET TO THE RIGHT AND CAN NOT BE MODIFIED OR CORRECTED BY THE DEALER. DURING RAINY/OVERCAST NIGHTS IT IS IMPOSSIBLE TO SEE CLEARLY TO THE FRONT AND TO THE LEFT OF THE VEHICLE. AT DUSK, EVEN THOUGH HEADLIGHT INDICATOR IS ON, IT APPEARS THE HEADLIGHTS ARE OFF. ON MOONLESS NIGHTS, IT IS EXTREMELY DIFFICULT TO SEE THE ROAD CLEARLY. IF A FIX ISN'T PROVIDED SOMEONE WILL BE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279774November 13, 2019
ENGINE
I HAVE A 2015 TERRIAN SLE. AROUND 57,000 MILES MY TERRIAN STARTED BURNING 2+ 2+QUARTS OF OIL IN BETWEEN OIL CHANGES WITH NO APPARENT REASON, I HAVE ALWAYS KEPT THE OIL CHANGED BEFORE IT GOT BELOW 7%, AFTER NOTICING THE OIL LEVELS DROPPING FAST I CHECKED IT EVERYDAY. THE ENGINE LIGHT CAME ON WITH MY LAST OIL CHANGE, 2 WEEKS AGO, SHOWING 2 BAD CAM SENSORS P0010 AND P0011. I WENT TO MY MECHANIC ONLY TO FIND OUT THAT THE 2.4 MOTORS HAVE BEEN LITTERED WITH OIL LEAKS, TIMING CHAIN PROBLEMS, CAM SENSOR ISSUE AND STALLING. I PAID GOOD MONEY FOR THIS CAR AND I AM NOT PLEASED WITH THE CONTINUING MOTOR PROBLEMS FROM GMC. IF THE SAME PROBLEM THAT OCCURRED ON EARLY MODELS IS STILL HAPPENING, WHY IS THERE NOT RECALL? I AM FRUSTRATED AS I HAVE ONLY ONE VEHICLE AND THE OUT OF POCKET COST IS RIDICULOUS, ESPECIALLY WHEN I'M BEING TOLD IT'S CHEAPER TO BUY A NEW CRATE MOTOR THAN FIX WHAT IS WRONG. I HAVE ALWAYS BEEN A FAN OF GMC UNTIL THIS. IT'S NO WONDER WHY EVERYONE HAS SWITCHED TO FOREIGN VEHICLES, THE ONES MADE IN THE US ARE SO CHEAPLY MADE AND PRICED 3 TIMES THERE VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279480November 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 1-5 MPH, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE SHOWED EXCESSIVE OIL CONSUMPTION. THE CONTACT STATED THAT ONE QUART OF OIL NEEDED TO BE ADDED EVERY THREE DAYS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. GUSWEILER GM CENTER (LOCATED AT 1132 STATE RTE 41, WASHINGTON COURT HOUSE, OH 43160, (877) 643-0142) WAS NOTIFIED OF THE FAILURE VIA PHONE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279620November 12, 2019
POWER TRAIN
MY 2011 GMC TERRAIN WHILE DRIVING 45 MILES DOWN ROAD THE LOSE OF POWER LIGHT CAME ON AND THE CAR IMMEDIATELY SLOWED DOWN CAUSING ME TO ALMOST HAVE A ACCIDENT. THE CAR WOULD RUN BUT SHAKE REAL BADLY. I STOPPED THE CAR AND TURNED OFF FOR 5MIN AND RESTARTED AND WAS ABLE TO MAKE IT HOME BUT HAD TO DO THIS AT LEAST 3 TIMES GETTING THERE.I DON'T KNOW WHAT IS GOING ON, BUT I DO KNOW I ALMOST LOST MY LIFE IN THE PROCESS. MY CAR SEEMS TO BURN AIOT OF OIL TOO HERE LATELY, LIKE ITS DRINKING WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279342November 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY TERRAIN IS STALLING REALLY BAD SOME DAYS AND SOMETIMES NO PROBLEMS AT ALL. IT DOES IT MORE WHEN GOING INTO REVERSE, I HAVE TO KEEP GIVING GAS TO GET BACKED UP. IT HAS ALSO DIED ON ME WHEN I SLOW TO A STOP LIKE AT A LIGHT. THIS IS REALLY FRUSTRATING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278886November 8, 2019
VISIBILITY/WIPER
ON OCTOBER 31, 2019 MY WINDSHIELD WIPERS FAILED ON MY VEHICLE WHILE DRIVING IN A DOWNPOUR OF RAIN DOING 45 MPH, THERE WERE VEHICLES AROUND ME BUT THANKFULLY NOT BEHIND ME AND I WAS ABLE TO STOP WITHOUT BEING HIT. I WAS ABLE TO AVOID AN ACCIDENT DUE TO THE FACT THAT I AM AN EXPERIENCED DRIVER. LUCKILY I WAS ONLY ABOUT 2 BLOCKS FROM THE DEALERSHIP AND PARKED MY VEHICLE THERE WHILE THE OWNER GAVE ME A RIDE HOME. I SPENT $318 ON THE WINDSHIELD WIPER MOTOR TRANSMISSION. CANADA RECALLED THIS EXACT SAME VEHICLE SO WHY HASN'T THE U. S. I ALSO REPORTED THIS TO GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277648November 2, 2019
VEHICLE SPEED CONTROL
WHEN CRUISE CONTROL IS ENGAGED AT 71MPH, HOLDING +RES BUTTON TO INCREASE SPEED AND RELEASING IT AT 77MPH SETS CRUISE SPEED TOO HIGH. CAR CONTINUES TO ACCELERATE. CRUISE GETS SET AT 100MPH AND ACCELERATES MORE THEN DESIRED. SEE LINK WITH VIDEO OF EVENT HTTPS://PHOTOS.APP.GOO.GL/O7ZGEQWCSU7KYCV58 SEE ATTACHED PICTURE OF OWNERS MANUAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277638November 1, 2019
POWER TRAIN, VISIBILITY/WIPER
I HAD MY 2017 GMC TERRAIN DENALI FOR TWO YEARS AND HAVE ALREADY EXPERIENCED TWO SERIOUS ISSUES. ISSUE #1-I NOTICED A BURNING SMELL, GRINDING NOISE, AND HESITATION WHEN DRIVING. I BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT IT AND WAS TOLD THAT THERE WAS A FACTORY DEFECT WHICH CAUSED SOMETHING INSIDE MY TRANSFER TO BORE A HOLE THROUGH IT. DEALER COULD NOT GET THE PART FOR 2 WEEKS. IT WAS COVERED UNDER MY WARRANTY. A MONTH LATER WHILE GETTING AN OIL CHANGE AT A DIFFERENT AUTO SHOP, I WAS ASKED IF I RECENTLY HAD WORK DONE ONLY TRANSMISSION BECAUSE THE ENTIRE THING WAS LOOSE AND MOVING, AND THE CAR DID NOT DRIVE RIGHT. I WAS TOLD IT WAS NOT SAFE TO DRIVE. I BROUGHT IT BACK TO THE DEALERSHIP AND WAS TOLD THAT THEY COULDN'T FIND ANYTHING. THEY TIGHTENED THE BOLTS ON THE TRANSFER CASE AND CHARGED ME A $60 DIAGNOSTIC FEE (FOR THEIR ERROR). ISSUE #2-AT 63,000 MILES MY WIPERS STOPPED WORKING WHILE I WAS DRIVING AT ABOUT 30MPH ON A BUSY STREET IN THE POURING RAIN (VERY SCARY). I BROUGHT IT TO THE DEALERSHIP AND WAS TOLD I NEEDED A NEW WIPER TRANSMISSION AND WOULD COST $318 BECAUSE MY CAR WAS NOT PART OF THE RECALL. I EXPRESSED CONCERN THAT MY 2YO. CAR HAS NOW HAD TWO SERIOUS SAFETY ISSUES AND WAS TOLD 'CARS HAVE SO MANY MOVING PARTS AND PIECES THAT IT'S A WONDER MORE THINGS WEREN'T WRONG WITH IT'. I DO NOT FEEL SAFE DRIVING THIS CAR AND THE SERVICE MANAGER WAS CONDESCENDING AND COULDN'T CARE LESS. GMC NEEDS TO DO SOMETHING BEFORE SOMEBODY GETS SERIOUSLY HURT OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277254October 31, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING 5-10 MPH, THE VEHICLE SWITCHED FROM FIRST GEAR TO SECOND GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-5200) WHERE IT WAS DIAGNOSED THAT A TRANSMISSION FLUSH AND RESET WERE NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270978October 25, 2019
ENGINE
THE ENGINE STALLED OUT AND DIED. UPON GETTING NEW ENGINE THE VEHICLE STALLS OUT INTERMITTENTLY. CHANGES OF SOLENOID'S BUT PROBLEM PERSISTS. THIS CAN HAPPEN WHEN VEHICLE IS STATIONARY OR WHILE DRIVING IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271130October 25, 2019
ENGINE
THE PCV SYSTEM THERE'S PLUGGED UP DUMPING OIL INTO THE INTAKE AND TO THE THROTTLE BODY OILS IN THE INTAKE MANIFOLD CRANKCASE TOO MUCH PRESSURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270354October 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
EMISSION CONTROL HAS WENT OUT TWICE WITHIN 3 MONTHS OF BEING FIXED. CAM SHAFT BOTH SIDES HAD TO BE REPLACED. 4 TIMES WITH 6 MONTHS THE FUEL LIGHT HAS CAME ON STATING THE CAP NEEDS REPAIRED, EVEN THOUGH IT WAS REPLACED. ALTERNATOR, BATTERY HAS BEEN REPLACED OCTOBER 2019, WHILE IN ANOTHER SATE. ENGINE LIGHT HAS BEEN ON SINCE I PURCHASED IT IN FEB. 2019. ELECTRICAL SHORTAGE BECAUSE OF PREVIOUS RIGHT SIDE DAMAGE. THROTTLE HAS WENT OUT, WHILE DRIVING 65 ON HIGHWAYS. STABILITY CONTROL STOPPED WORKING. CRANKSHAFT WAS REPLACED. EXHAUST LEAK. BODY CONTROL SHORT, JERKING WHILE DRIVING, TIMING WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270372October 23, 2019
VISIBILITY/WIPER
DRIVING AT 50 MPH IN POURING RAIN THE WINDSHIELD WIPER DETACHED AND GOT STUCK ON DRIVERSIDE OUTSIDE OF THE WINDSHIELD WHILE ON HIGH SPEED. THIS RESULTED IN THE WIPERS NON MOVING AND STUCK UPWARD THE MIDDLE OF THE WINDSHIELD. THANK GOD NO ONE WAS BEHIND ME OR THIS MAY HAD RESULTED IN AN ACCIDENT AS I COULD NOT SEE A THING. I HAD TO LEAN OUT MY DRIVER SIDE WINDOW TO SEE A SPOT I COULD SAFETLY PULL OVER. AFTER I DISLODGE DRIVER SIDE WINDOW WIPER BLADE THEY STILL WOULDN'T MOVE. MOTOR RUNS, BUT WIPER BLADES DON'T MOVE NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270218October 22, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SCREEN WENT BLACK AND WARNING CHIMES AND SEAT VIBRATION DID NOT GO OFF WHEN BACKING UP. HAD TO FILE A CLAIM WITH INSURANCE TO FIX MY DENTED BUMPER. I ALSO EXPERIENCE ISSUES WITH THE AUDIO BUTTONS ON THE STEERING WHEEL. I AM NOT ABLE TO CHANGE THE SONG IN I AM ON APPLE PLAY AND THERE IS ALWAYS A DELAY WHEN CHANGING RADIO STATIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11270319October 22, 2019
AIR BAGS, SEAT BELTS, SEATS
WHILE DRIVING, THERE IS A RANDOM DING. NO IDIOT LIGHTS COME ON THIS HAS BEEN GOING ON FOR OVER A MONTH. TODAY I HAPPENED TO LOOK UP AND THE PASSENGER AIRBAG LIGHT WAS FLASHING. AS IF STATING THERE WAS SOMEONE IN THE SEAT. THE ONLY WAY TO STOP IT IS TO HAVE THE PASSENGER SEAT BELT BUCKLED WHILE DRIVING. THIS ONLY HAPPENS WHILE DRIVING. IT IS VERY DISTURBING BECAUSE I AM NOT SURE IF I AM IN AN ACCIDENT IF MY PASSENGER WILL BE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270014October 21, 2019
ENGINE
CHECK ENGINE LIGHT CAME ON, TOOK VEHICLE TO THE DEALERSHIP THE SAME DAY. WAS TOLD THE TIMING CHAIN NEEDED TO BE REPLACED BECAUSE IT WAS STRETCHED. I'VE HAD THE SAME DRIVING HABITS (DISTANCE, DESTINATIONS, ETC) FOR ALL 4.5 YEARS THAT I'VE HAD THE TERRAIN. I'VE HAD ALL BUT 2 OIL CHANGES COMPLETED AT THE DEALERSHIP WHERE I PURCHASED MY CAR ORIGINALLY. I'VE CONSISTENTLY HAD MY OIL CHANGED EVERY TIME MY LIGHT COMES ON AND SAYS IT NEEDS TO BE DONE. I HAD MY OIL CHANGED 5 DAYS AGO, ON SCHEDULE AND TODAY MY ENGINE LIGHT COMES ON AND I'M QUOTED AT MINIMUM $2K FOR A TIMING CHAIN REPAIR. I CALLED ANOTHER GMC DEALERSHIP TO GET A QUOTE ON THE WORK AND WAS TOLD MORE THAN $3000 WOULD BE EXPECTED. EVERY MECHANIC I'VE TALKED WITH (AT EACH DEALERSHIP) SUGGESTED THIS IS A KNOWN ISSUE WITH GMC TERRAINS, EQUINOX'S, TRAVERSE'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269545October 19, 2019
ENGINE
I RECEIVED AN OIL CHANGE AT THE DEALERSHIP, WITHIN LESS THAN A THOUSAND MILES I CHECKED MY OIL AND IT WAS COMPLETLY DRY,NO OIL ON THE DIPSTICK AT ALL. I ADDED 2 QUARTS OF OIL DURING THAT WEEKEND AND THEN WENT TO DEALERSHIP THE NEXT DAY. WHEN I WENT TO DEALERSHIP THEY TOLD ME MY OIL WAS ABOUT .5 QUART OVERFILLED AFTER HAVING AN OIL CHANGE 1000 MILES PRIOR, ADDING 2 QUARTS OF OIL ADDITIONALLY AND ONLY RETURNING TO HAVE THEM CHECK IT A DAY LATER. SO LEAVING THE DEALERSHIP I WAS TOLD TO DRIVE 1000 MILES THEN RETURN TO HAVE THEM CHECK IT. AFTER 1000 MILES UNRETURNED AGAIN AND THEY TOLD ME MY OIL WAS TOO LOW. THEY THEN TOLD ME TO DRIVE ANOTHER 1000 MILES AND RETURN ONCE AGAIN FOR ANOTHER CHECK AT WHICH TIME THEY AGAIN FILLED MY OIL TO THE RECOMMENDED AMOUNT. I'M ONLY ST ABOUT 500 MILES INTO THE 2ND CHECK AFTER DRIVING 1000 MILES AND I CHECKED MY OIL AT HOME THIS WEEKEND AND IT'S ALREADY LOW. VERY FRUSTRATED BECAUSE IF I WASNT CHECKING IT, AND I WAS DOING WHAT INWAS SUPPOSED TO BY GETTING OIL CHANGES THEN IT SEEMS LIKE IN LESS THAN 500 I'D BE LOW AND LIKELY BLOW MY ENGINE IF I CONTINUE DRIVING NOT WORRYING ABOUT CHECKING CAUSE I SHOULD HAVE PLENTY OF OIL GIVEN I HAD RECENTLY HAD AN OIL CHANGE AND WAS WELL WITHIN THE LIMITS BEFORE NEEDING TO RETURN FOR MY NEXT SERVICE. DURING THE FIRST WAITING PERIOD TO DRIVE 1000 MILES MY CAR STARTED KNOCKING IN THE ENGINE, WAS JUST DIEING WHEN I WOULD TAKE MY FOOT OFF BREAK TO ACCELERATE AND OVERALL WAS RUNNING VERY ROUGH. RECENTLY WAS TOLD SOME OF THE CODES THAT WERE COMING UP WHEN I HAD IT HOOKED UP FOR THE CHECK ENGINE LIGHT BEING ON, THAT THE CODES COULD BE RELATED TO THE OIL CONSUMPTION AND PROBLEMS IT WAS CAUSING FOR REST OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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