GMC Terrain Complaints

3,167 consumer complaints on file.

#11415158May 4, 2021
POWER TRAIN
NEEDS A NEW TORQUE CONVERTER OR POSSABLY THE WHOLE TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415043May 3, 2021
STEERING
WHEN DRIVING THE POWER STEERING WILL FAIL AND LOCK UP WITH OUT WARNING. YOU CAN TURN THE VEHICLE OFF. THE COMPUTER RESETS AND EVERYTHING IS NORMAL ONLY TO FAIL IMMEDIATELY. THIS HAS HAPPENED AT UNDER 60,000 MILES. PREVIOUS MODEL YEARS THIS WAS A RECALL. I BELIEVE I HAVE A FAULTY PART FROM THE PREVIOUS RECALL YEARS. NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414635April 30, 2021
ENGINE
AT ROUGHLY 106500 MILES OUR TERRAIN STARTED 'JUMPING' WHEN STOPPED AT A STOP SIGN. WE BROUGHT IT IN AND OUR OILS WAS LOW EVEN THOUGH WE ARE REGULAR IN OIL CHANGES AND CHECK IT REGULARLY. AFTER A FRESH OIL CHANGE THE DEALER SAID THEY COULDN'T TELL WHERE IT WAS COMING FROM AND TO COME BACK IN 500 MILES TO CHECK IT AGAIN. AT 107000 MILES WE BROUGHT IT BACK IN AS ASKED. THE OIL WAS SLIGHTLY LOW BUT THEY SAID THEY WOULD CALL AFTER TALKING TO THE MECHANIC TO LET US KNOW IF WE SHOULD HAVE CONCERN. SHORTLY AFTER WE DROVE IT TO WORK WITH NO SOUNDS OR MOVEMENT ISSUES BUT AFTER WHEN WE STARTED IT BACK UP IT SOUNDED MADE LOTS OF NOISE. THE NOISE WAS COMING FROM THE ENGINE. WE HAD IT TOWED TO THE DEALER AND THEY SAID THERE WAS A GOOD CHANCE IT WAS THE TIMING CHAIN BECAUSE THEY HAD SEEN IT ON SOME OTHER TERRAINS AS WELL. THEY ANTICIPATED JUST NEEDING TO REDO THE TIMING CHAIN SINCE WE HADN'T BEEN MOVING WHEN IT HAD ISSUES AGAIN BUT THE ENGINE HAS DAMAGE AS IF IT'S BEEN HAVING ISSUES FOR A BIT AND WE NEED A NEW ENGINE. FROM WHAT I'VE GATHERED THERE SEEMS TO BE AN ONGOING ISSUE WITH THE TIMING CHAINS STRETCHING/BREAKING AND DESTROYING THE ENGINES ON THIS MODEL. I'M SURPRISED THAT I HAVEN'T SEEN A RECALL YET. OUR BILL WAS GOING TO BE 1500 AND NOW WE ARE ANTICIPATING 9000 FOR SOMETHING THAT SHOULD NEVER HAVE HAPPENED. WE ARE JUST FORTUNATE WE WEREN'T DRIVING WHEN IT DID. HAD WE BEEN NOTIFIED OF THIS ONGOING ISSUE AHEAD OF TIME WHEN WE FIRST EXPERIENCED THE LOSS OF OIL AND THE JUMPING WE COULD HAVE CAUGHT IT IN TIME TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414645April 30, 2021
ENGINE
MY HUSBAND STARTED THE TERRAIN, BACKED OUT OF GARAGE & IT DIED. IT STARTED AGAIN THEN. HE WAS DRIVING IT 10 MILES FROM OUR HOME & WHEN DRIVING ON HIGHWAY IN THE COUNTRY, THE CAR WOULD NOT ACCELERATE OVER 20 MPH EVEN AS HE PRESSED DOWN THE ACCELERATOR. WHEN HE REACHED HIS DESTINATION. HE SHUT OFF THE CAR & TRIED TO RESTART IT TO MOVE IT & IT STARTED. COUPLE DAYS LATER, IT STARTED TO MOVE IN GARAGE HOWEVER WHEN WANTING TO REMOVE IT FROM GARAGE, THE CAR WOULD NOT START. HASN'T SINCE. I WAS CKG OIL PERIODICALLY & WHEN NEEDED SO THERE WAS STILL OIL IN IT. TOWED IT TO DEALER & TOLD US THE TIMING CHAIN WAS BAD. SAME AS WHAT GMC & CHEVY 2011 & 2012 CARS ARE DEALING WITH. BAD OIL CONSUMPTION. GMC NOR OUR DEALERSHIP WHO SOLD US THIS CAR 2 YEARS AGO WILL BACK THEIR PRODUCT. THEY SHOULDN'T HAVE SOLD IS THIS CAR IN THE FIRST PLACE SINCE THERE WAS ALREADY A LAW SUIT AGAINST CHEVROLET & GMC FOR THIS PROBLEM. I STILL OWE MONEY ON THIS CAR & NO ONE WILL HELP WITH THIS DILEMMA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414565April 30, 2021
ENGINE
I NOTICED MY OIL L WAS LEAKING SEVERELY. I HAD TO ADD OIL BETWEEN CHANGES EVEN. ENDED UP HAVING BOTH SEALS REPLACED LESS THE 2 MONTHS AGO. IT IS STILL LEAKING. I HAVE TO HAVE MY OIL CHANGED EVERY 2 WEEKS AND ADD 2-5 QUARTS BETWEEN CHANGES. JUST PUT MY 2015 TERRAIN BACK IN THE SHOP AT THE DEALERSHIP. THEY INFORMED ME THAT THERE IS KNOWN ISSUES WITH THE PISTON RINGS IN PREVIOUS MODELS. WHY HAS THERE NOT BEEN A RECALL ISSUED FOR THIS KNOWN PROBLEM? I JUST SPENT ALMOST $3000 2 MONTHS AGO AND AM PROBABLY LOOKING AT THAT MUCH AGAIN TO HAVE THE ISSUE FIXED. IT'S MY DAILY DRIVER VEHICLE. I LIVE OUT IN THE COUNTY SO IT'S A COMBINATION OR HIGHWAY AND CITY DRIVING. I DO NOT DRIVE CRAZY OR HARD. I ROUTINELY TAKE CARE OF ALL MAINTENANCE ON THE VEHICLE. THERE IS NO REASON I SHOULD BE HAVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414413April 29, 2021
VISIBILITY/WIPER
WAS DRIVING HOME FROM WORK ON THE HIGHWAY IN POURING RAIN, HAD WIPERS ON AT HIGHEST SPEED. THEY SUDDENLY STOPPED WORKING, MY DRIVER WIPER WAS HANGING OVER THE EDGE OF THE LEFT SIDE OF THE WINDSHIELD, LIKE IT HAD BEEN FORCED TOO FAR TO THE LEFT. NEEDLESS TO SAY, I COULDN'T SEE A THING DUE TO THE DOWNPOUR. HAD TO PULL OFF THE ROAD. WIPERS WON'T WORK AT ALL. ONCE THE RAIN STOPPED, GOT THE CAR HOME, CHANGED OUT THE FUSE, NO LUCK. ASSUMING IT'S THE WIPER MOTOR. CAN'T GET INTO SHOP DUE TO RAIN EVERY DAY THIS WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414329April 28, 2021
ELECTRICAL SYSTEM
WHILE STARTING VEHICLE THE INFOTAINMENT SCREEN WENT BLACK AND NOTHING WOULD WORK. STAYED THIS WAY WHILE DRIVING. STOPPED TURNED OFF CAR AND STILL DIDNT WORK. WAS TOLD IT WAS THE DATA COMMUNICATIONS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413977April 26, 2021
ENGINE
THE ENGINE IN MY 2013 GMC TERRAIN BURNS EXCESSIVE AMOUNTS OF OIL. I'M CONSTANTLY ADDING OIL THE THE ENGINE. APPARENTLY THE 'NEW' ENGINE THAT WAS USED IN THIS VEHICLE IS NOT WORKING CORRECTLY. I DON'T HAVE WARRANT LEFT AND I'M GOING TO BE STUCK WITH A BLOWN ENGINE THAT IS CLEARLY THE MANUFACTURERS ERROR. I WILL NEVER OR WILL MY FAMILY EVER PURCHASE ANOTHER GMC VEHICLE. PURE JUNK!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413381April 22, 2021
VISIBILITY/WIPER, WHEELS, LANE DEPARTURE: BLIND SPOT DETECTION
I'M A SINGLE MOTHER AND MY CAR HAVE BEEN NOTHING BUT TROUBLE WHEN I'M DRIVING MY WINDSHIELD WIPERS STOP WORKING THREE TIMES I HAD TO FIX THEM MY TIRES ALWAYS NEED AIR SO EVERY WEEK I NEED MORE AIR AND THE TIRES IN THE BACK GOES OUT THE FASTEST WHY IS THIS HAPPENING ITS NOT GOOD FOR MY FAMILY PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412792April 19, 2021
ENGINE
THE ENGINE IS BURNING OIL. LOSING OIL QUICKLY AND NO LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408624April 18, 2021
ENGINE
VEHICLE BURNED A SIGNIFICANT AMOUNT OF OIL. PARTS WERE REPLACED UNDER A LAWSUIT, BUT NOTHING WAS DONE TO FIX THE PROBLEM. IT IS ONLY A MATTER OF TIME BEFORE IT STARTS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412760April 18, 2021
ENGINE
ENGINE BLEW IN VEHICLE DUE TO EXCESSIVE OIL CONSUMPTION FROM PISTON RING DAMAGE. CAR HAD ONLY 95K MILES. VEHICLE WAS BEING DRIVEN AT 20 MPH, BUCKED AND TURNED OFF COMPLETELY. WE NOTIFIED GM DEALERSHIP AT EVERY OIL CHANGE OF EXCESSIVE CONSUMPTION. WE PUT IN A QUART OF OIL EVERY 1000 MILES .A CONSUMPTION TEST WAS NEVER RECOMMENDED . WE THEN COULD NOT DO ONE AS THE ENGINE BLEW. ALSO DAMAGED EXHAUST MANIFOLD , O2 SENSORS AND CAT CONVERTER . WE HAVE ALSO REPLACED THE MANIFOLD AND SENSORS AND HAVE THE CAT CONVERTER REPAIR THIS WEEK. ALL TOLD OVER 5000$ IN DAMAGES THAT WE HAVE PAID OUT OF POCKET. THERE WAS NO RECALL FOR THE PISTON RINGS. SOME VEHICLES HAVE SINCE BEEN ISSUED A LETTER INDICATING THAT EMISSIONS ISSUES DUE TO EXCESSIVE OIL CONSUMPTION WOULD BE REPAIRED AT NO COST. OUR CAR APPARENTLY DID NOT MEET THAT CRITERIA . A LAWSUIT AGAINST GM HAS BEEN LITIGATED AND WON FOR THE EXCESSIVE CONSUMPTION . WE ARE PART OF THE CLASS ACTION HOWEVER HAVE ALREADY BEEN DENIED ONCE FOR UNKNOWN REASON. WE RESUBMITTED 3 MONTHS AGO AND HAVE HEARD NOTHING. IT IS CRIMINAL THAT THESE VEHICLES HAVE NOT BEEN COMPLETELY RECALLED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408432April 16, 2021
ENGINE, POWER TRAIN
2010 GMC TERRAIN I BOUGHT OFF A DEALERSHIP LOT IN MARCH 2019 NOT KNOWING ALL THE REPORTED ISSUES! BEING A SINGLE MOTHER I THOUGHT I WAS BUYING A FAIRLY PRICED,GAS EFF. RELIABLE CAR.FROM DAY 1 I HAVE HAD COUNTLESS OIL CHANGES, MY TIRE PRESSURE WARNING LIGHT WILL NOT TURN OFF AFTER REPLACING STEMS,TIRES NOTHING TURNS THE LIGHT OFF! IT LACKS PICK UP SPEED AND ROUGH GEAR CHANGES. WHILE DRIVING AND COMING TO A STOP IT WOULD HESITATE AND CHUG LIKE IT WAS GOING TO DIE. I RETURNED TO DEALERSHIP WHERE I BOUGHT IT FROM REPLACED THE TIMING CHAIN. UPON TAKING IT HOME,2 DAYS LATER CHECK ENGINE LIGHT CAME ON. I RETURNED TO THE DEALERSHIP THAT REPLACED THE CHAIN THEY INFORMED ME I LOST 2.5QTS OF OIL IN THOSE 2 DAYS AND THAT ID NEED TO REPLACE OR REBUILD THE ENGINE! MY WARRANTY COMPANY (FIDELITY) WHOM I PURCHASED POWERTRAIN WARRANTY FROM IS TELLING ME IT IS NORMAL WARE AND TARE THEY WILL NOT PAY A THING,AFTER READING ALL THESE REPORTS CLEARLY IT'S NOT NORMAL WARE! I STILL OWE $6,000 AND I DON'T HAVE $3500 TO GET MY CAR BACK! I DON'T KNOW WHAT TO DO OR WHO TO CALL WILL SOMEONE PLEASE HELP? I THOUGHT GMC WAS A REPUTABLE MAKER, WAS I WRONG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408274April 15, 2021
ENGINE
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN SHE HEARD A RATTLING NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO RICHARD KAY SUPERSTORE (1935 PEARMAN DAIRY RD, ANDERSON, SC 29625) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT PISTON RINGS FAILURE CAUSED EXCESSIVE OIL CONSUMPTION, THERE WAS COOLANT IN THE OIL, AND THE ENGINE WAS INTERNALLY CRACKED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408034April 14, 2021
ENGINE
TIMING CHAIN ACTUATORS DIAGNOSED PROBLEM BY DEALER . CAR HESITATING, STALLING OUT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407547April 12, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
IIN EARLY 2020 I REACHED OUT TO 2 DIFFERENT GMC DEALERSHIPS IN REGARD TO THE RECALLS THAT EXISTED ON MY VEHICLE'S ENGINE AND OIL CONSUMPTION. THE VEHICLE WAS OVERCONSUMING OIL (I WOULD TRACK THE OIL LEVELS) AND NEEDED EXCESSIVE OIL CHANGES. THE FIRST DEALERSHIP SAID THAT MY VEHICLE DIDN'T QUALIFY FOR THE RECALL DUE TO MILEAGE WHEN I JUST RECEIVED THE RECALL NOTICE. SECOND DEALERSHIP WOULDN'T EVEN LOOK AT VEHICLE. A FEW MONTHS LATER THE ENGINE BLEW, SPILLING OIL EVERYWHERE. THE ENGINE NOW NEEDS A TOTAL ENGINE REPLACEMENT. HAD THE DEALERSHIPS AGREED TO LOOK AT THE OIL CONSUMPTION ISSUES THE VEHICLE WAS HAVING AND HAD KNOWLEDGE OF THE GMC RECALLS ON THE VEHICLE, I WOULDN'T HAVE AN INOPERABLE VEHICLE AND NEEDED TO PURCHASE A NEW VEHICLE DUE TO THE ENGINE ISSUES NOT BEING COVERED THAT WERE COMMON KNOWLEDGE ON THESE MAKE/MODEL/YEAR VEHICLES. I HAVE TRIED TO WORK WITH DEALERSHIPS AS WELL AS MY THE FINANCER OF THE VEHICLE, GMC NEEDS TO ACKNOWLEDGE THIS ISSUE AND CONTACT ME. SINCE THE WARRANTY ENDED ON THE VEHICLE THE 1ST YEAR I OWNED IT, I HAVE PUT NEARLY $10,000 INTO FAULTY PARTS AND REPLACEMENTS ON THE VEHICLE THAT WEREN'T "COVERED". I WOULD LIKE THIS SITUATION INVESTIGATED DUE TO THE SAFETY ISSUES THE ENGINE CAUSED THAT WERE REFUSED TO BE LOOKED AT AND NOW THE NEGATIVE FINANCIAL ASPECT IT HAS CAUSED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407759April 12, 2021
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING ONE DAY ON A BEGINNING WINTER MORNING CR HAD RAN PERFECTLY FINE AND UP-TO-DATE ON OIL CHANGES PREVIOUSLY OF SIX MONTHS OF BUYING IT THEN CAR STARTED TO AUTOMATICALLY SHUT ITSELF OFF EVERY TWO MINUTES WHEN DRIVING DOWN THE ROAD NOT KNOWING THAT THE FUEL FUMES ADMITTED FROM THE ENGINE DO NOT HAVE A LARGE ENOUGH OUTLET CAUSING MY MAIN OIL SEAL TO BURST AND BLOW MY INTAKE AND THERE IS NO GUARANTEE THAT THIS WILL NOT BE FIXED AFTER GETTING REPAIRED DUE TO NOT BEING ABLE TO MODIFY THE ORIGINAL DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407183April 9, 2021
STEERING
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER BECK CHEVROLET LOCATED AT 3750 W CARLETON RD, HILLSDALE, MI 49242 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407316April 9, 2021
ENGINE
I WAS DRIVING ABOUT 2 MONTHS AGO WHEN THE LOW OIL PRESSURE LIGHT WENT ON ON MY DASHBOARD AND IT SAID STOP ENGINE NOW WITH A VERY LOUD ALARM. I PULLED INTO A GAS STATION TO CHECK THE OIL AND I DID HAVE TO ADD ABOUT 3 QUARTS OF OIL. SO I ASSUMED THIS WOULD FIX THE ISSUE BUT WHEN I STARTED DRIVING ABOUT 1 MINUTE AFTER I STARTED DRIVING AGAIN THE LOW OIL PRESSURE LIGHT AND ALARM CAME AND IT AGAIN SAID STOP ENGINE NOW. I FINALLY GOT IT HOME AND I TURNED THE CAR OFF AND THEN TRIED TO RESTART THE CAR AND IT DID NOT START. I HAD IT LOOKED AT BY A FEW MECHANICS AND THEY SAID THE ENGINE WAS GONE THAT IT FAILED THE COMPRESSION TEST 3 TIME AND THE VAVLES WERE BENT . I HAD JUST GOT A OIL CHANGE ABOUT 1 MONTH PRIOR TO THIS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407334April 9, 2021
ENGINE
11/9/2020 THE ENGINE LIGHT CAME ON AND THE CAR RANDOMLY DIED SO I HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY REPLACED BOTH INTAKE AND CAM SOL VALVES , REPLACED THE EXHAUST MANIFOLD, BOTH HO2 SENSORS, HEAT SHIELD, CAT CONVERTER AND HIGH PRESSURE FUEL PUMP. THIS WAS ALL DONE AT 121617 MILES. HAD NO ISSUES UNTIL 125,400 ON 2/3/2021 THE CAR RANDOMLY DIED WHILE DRIVING BUT I MADE IT TO WORK. ON THE WAY TO GET IT CHECKED OUT IT MADE A LOUD NOISE AND DIED RESULTING IN BEING PULLED OUT OF THE STREET AND TO THE SHOP. THEY INFORMED ME THAT THE TIMING CHAIN CAME APART AND THE ENGINE NOW NEEDS TO BE REPLACED. IT'S 400 MILES OUT OF THE EXTENDED WARRANTY AND THE REPAIRS IN NOVEMBER TOTALED $3023.17 OF WHICH I HAD TO PAY $1,100 AND NOW THE CAR IS INOPERABLE AND THEY WANT $7000 TO INSTALL A NEW ENGINE. I HAVE FOUND SINCE THIS HAPPENED THAT THIS IS A COMMON PROBLEM THAT GM IS AWARE OF WITH THE 4 CYLINDER ENGINE. I KEPT UP WITH OIL CHANGES AND USED SYNTHETIC OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain