GMC Terrain Complaints

3,167 consumer complaints on file.

#10510549May 3, 2013
UNKNOWN OR OTHER
DASH SHADE TOO SHORT. THE SUN SHINES STRAIGHT DOWN OVER THE DRIVER AND REFLECTS ON THE INSTRUMENT PANEL AND CAUSES A SEVERE GLARE. THIS COULD BE CORRECTED WITH A 3 INCH LONGER HOOD OVER THE DRIVER INSTRUMENT PANEL OR 6-9 TINTED STRIP IN THE UPPER WINDSHIELD. I CANNOT READ THE INSTRUMENT PANEL WHICH I THINK IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509876April 29, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I STARTED OUT DRIVING ON HIGHWAY ROAD AT APPROXIMATELY 5:45PM TRAFFIC WAS MODERATE, MY SPEED WAS ABOUT 30-35 MPH. ALL OF A SUDDEN I HEARD A CLUNK AND THEN ALARM DING FROM THE DASH AS WELL AS MESSAGE "SERVICE STABILTRAK" THEN "REDUCED ENGINE POWER". I WAS UNABLE TO GO ANY FASTER THAN 25MPH. I DROVE IN THIS MODE FOR ABOUT 2 MILES IN TRAFFIC, WHEN REACHING OPEN HIGHWAY (NO TRAFFIC) THE VEHICLE WOULD NOT SHIFT BY ITSELF. I HAD TO ACCELERATE THEN LET OFF THE GAS, TAP PEDAL THEN THE VEHICLE WOULD SHIFT. I WAS ABLE TO DO THIS MULTIPLE TIMES UNTIL REACHING ABOUT 45MPH. I PULLED OFF INTO A NEIGHBORHOOD, SHUT VEHICLE OFF TO SEE IF THIS WOULD RESET SOMETHING, IT DID NOT. THE VEHICLE WAS IN THIS STATE WHEN I ARRIVED AT THE DEALERSHIP SERVICE DEPARTMENT AT APPROXIMATELY 6:05PM. DEALERSHIP LOGGED FOLLOWING ON SERVICE REQUEST: 5043 FOUND CODE P228C RAN DIAG COULD NOT DUPLICATE PROBLEM FUEL PSI AT SPEC RAISES TO SPEC TEST DROVE ON HIGHWAY DID NOT DUPLICATE CONDITION FOUND NO BULL ON CONDITION TEST DRIVE NUMEROUS TIME, COULD NOT DUPLICATE CONCERN. MILES OUT 5067. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509266April 23, 2013
SERVICE BRAKES
TL* THE CONTACT RENTED A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508503April 17, 2013
TIRES, TIRES:SIDEWALL
WE PURCHASED A 2010 GMC TERRAIN IN AUGUST OF 2012. THE VEHICLE HAD MICHELIN LATITUDE TOUR TIRES SIZE 235-55/R18. ON SATURDAY, APRIL 13TH WHILE GETTING AN OIL CHANGE, THE TECHNICIAN POINTED OUT TO US THAT ALL FOUR TIRES WERE SPLITTING ON THE SIDES AND THAT IT WAS A VERY DANGEROUS SITUATION. WE DID NOT DRIVE THE CAR THE REST OF THAT DAY AND THE NEXT DAY. ON MONDAY WE TOOK THE CAR BACK TO THE DEALER WHERE THEY CONFIRMED THAT INDEED THE TIRES WERE SPLITTING ON THE SIDES. THE CAR HAS APPROXIMATELY 55K MILES ON IT AND ACCORDING TO MICHELIN, THE TIRES ARE WARRANTED AS A 65K MILE TIRE. WE PURCHASED NEW TIRES AT THE DEALERSHIP BUT FEEL STRONGLY THAT THESE TIRES ARE DEFECTIVE AND SHOULD BE REPORTED BEFORE SOMEONE HAS AN AWFUL ACCIDENT BECAUSE OF THEM. I CHECKED FOR RECALLS BUT DID NOT FIND ANY. I CALLED MICHELIN WHO IN TURN CALLED THE DEALERSHIP. THE MAINTENANCE MANAGER AT THE DEALERSHIP TOLD THE MICHELIN REPRESENTATIVE ABOUT THE TIRES AND THE MICHELIN REPRESENTATIVE SAID THERE WAS NOTHING THEY COULD DO. I WAS IN THE MANAGER'S OFFICE DURING THAT PHONE CONVERSATION. I BELIEVE IT IS EXTREMELY URGENT TO TAKE A LOOK INTO THIS. I HAVE PHOTOGRAPHS OF THE TIRES AND I'M KEEPING THE TIRES SO THAT THEY CAN NOT BE SOLD TO ANYONE ELSE. THE TREAD ON THE TIRES IS VERY GOOD SO IT IS OBVIOUS THAT THIS DEFECT IS NOT RELATED TO NORMAL WEAR. PLEASE CONTACT ME SO THAT I CAN SEND THE PICTURES OR WHATEVER IS NECESSARY TO ENSURE THE SAFETY OF THOSE THAT MAY HAVE THESE TIRES ON THEIR VEHICLE. THESE TIRES MAY BEGIN TO HAVE THE SAME PROBLEMS AFTER 50K MILES AND THEY MAY NOT BE AS FORTUNATE AS WE WERE. THANKS SO MUCH, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504371March 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE NOTICED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE AIR BAG CONNECTORS THAT WERE UNDER THE DRIVER AND PASSENGER SIDE FRONT SEATS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,574. THE CURRENT MILEAGE WAS APPROXIMATELY 22,600. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505055March 24, 2013
STRUCTURE
THE DATA I ENTERED FOR "FAILURE MILEAGE" AND "SPEED AT TIME OF INCIDENT" SHOULD NOT BE USED AS CONCRETE DATA BECAUSE FOR THE MOST PART FROM ROLLING UP VERY SLOW DRIVING WOULD BE MORE ACCURATE (WITHOUT GIVING GAS). I AM 47, AND DRIVING SINCE 18. I AM A MECHANIC, WORKED TELEPHONE, DATA, PRESENTLY A NURSE. I HAVE DRIVEN MANY CARS. I HAVE OWNED, OR CO-OWNED A LEAST 15 CARS. I AM ALWAYS ON THE ROAD IN ALL CONDITIONS. ALL MY PAST PROFESSIONS REQUIRED PLENTY DRIVING. I HAVE DRIVEN THE ABOVE MENTIONED VEHICLE FOR LITTLE OVER 2 MONTHS. THERE IS A SIGNIFICANT BLIND SPOT TO THE FRONT RIGHT- WHERE THE FRONT MIRROR JOIN THE FRONT RIGHT DOOR STRUCTURE. TO TURN RIGHT FROM A STOP SIGN, OR A STOP LIGHT, IS DANGEROUS. THE VERTICAL SHAFT (RIGHT SIDE EDGE OF THE WIND-SHIELD VIEWED FROM DRIVERS SEAT) COUPLED WITH THE LARGE MIRROR MAKE FOR A SIGNIFICANT BLIND SPOT. I HAVE HAD TWO OCCASIONS OF NEAR MISSES (I MAKING A RIGHT TURN FROM STANDING / PEDESTRIAN ON SIDEWALK TO MY RIGHT ATTEMPTING TO CROSS STREET / PEDESTRIAN CROSSING DRIVERS RIGHT TO LEFT). FINALLY IT HAPPENED; SHE WAS 71 YRS OLD. I HAVE TESTED MY THEORY OVER AND OVER. I AM CHANGING THE CAR. IT BLOCKS TOO MUCH MASS. I CAN BLOCK-OUT THE ENTIRE FRONT TIRE OF A CITY BUS IF IT IS TO MY RIGHT AT A RED LIGHT OR STOP SIGN; THAT IS SIGNIFICANT. AS THE DRIVER SCANS FROM LEFT TO RIGHT BEFORE A RIGHT TURN, AND AS THE PEDESTRIAN MOVES TO CROSS, THE PEDESTRIAN CAN DISAPPEAR OUT OF VIEW- NOW THAT IS DANGEROUS (MEANWHILE THE PEDESTRIAN IS THINKING THAT THE DRIVER SEES HIM/HER AND EXPECTS THE DRIVER TO EVENTUALLY STOP). BUT, AT THE SAME TIME DRIVER NEVER SEES PEDESTRIAN DUE TO THAT FRONT BLIND SPOT. NOW,AS DRIVER LIFTS OFF BRAKES AND ROLLS FORWARD, THE DANGER COMES AS BOTH DRIVER AND PEDESTRIAN ARCH TO PERPENDICULAR TO EACH OTHER. THE BLIND SPOT TRAVELS WITH DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10504074March 22, 2013
SERVICE BRAKES
WHEN I WENT TO APPLY BRAKES AT STOP SIGN I FOUND THAT THE BRAKE PEDAL WAS VERY BADLY PLACED SO MY FOOT MISSED THE BRAKE AND I WENT THRU THE STOP SIGN INTO ONCOMING TRAFFIC. (FORTUNATELY,I WAS ABLE TO SWERVE OUT OF THE ONCOMING LANE) OVER THE FOLLOWING WEEK, MY FOOT HAD TO RELEARN THE POSITION OF THE PEDAL. THIS IS A SERIOUS SAFETY HAZARD. THIS WAS A RENTAL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502135March 8, 2013
ENGINE, POWER TRAIN
CAMSHAFT POSITION SENSOR ERROR OCCURRED. GMC HAS ISSUED A RECALL FOR MODEL YEAR 2011 TERRAINS, BUT NOT 2010. SAME ISSUE IS AFFECTING THAT MODEL YEAR AS WELL. (VOLUNTARY RECALL 11195 & 11195A). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499641February 22, 2013
POWER TRAIN
TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ASCENDING AN INCLINE OR TURNING AT 25 TO 40 MPH, THE VEHICLE DOWNSHIFTED AND LOST POWER. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE IT WAS FOUND THAT THE TRANSMISSION'S THIRD GEAR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 26,902. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496687February 7, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DECELERATED INDEPENDENTLY TO 30 MPH. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ELEVEN TIMES IN RELATION TO THE PROBLEM. THE FUEL INJECTOR AND TIMING CHAIN WERE BOTH REPLACED TWICE. IN ADDITION, THE ENGINE CONSUMED A LARGE AMOUNT OF OIL WITHIN A SHORT PERIOD OF TIME. THE TECHNICIAN RECOMMENDED THE ENGINE BE REPLACED. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496632February 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10496445February 5, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND NOTICED THAT THE ENTIRE INSTRUMENT PANEL AND SPEEDOMETER BECAME INOPERABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 09V489000 (VISIBILITY) BUT WAS ADVISED THAT THE VIN WAS INELIGIBLE FOR REPAIRS UNDER THE RECALL CAMPAIGN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE INSTRUMENT PANEL WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 52,000....UPDATED 04/25/13 *BF UPDATED 05/14/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496049February 1, 2013
ENGINE, POWER TRAIN
OIL SMELLS LIKE GAS. HEAD LINEAR FELL DOWN VERY POOR GAS MILEAGE ENGINE RUNS RUFF HAS POOR ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492080January 10, 2013
POWER TRAIN
WHILE DRIVING ON THE FREEWAY IN HOUSTON AN ENGINE POWER REDUCED LIGHT CAME ON AND MY VEHICLE LURCHED AND REDUCED IN SPEED FROM APPROXIMATELY 60 MPH TO 10MPH CAUSING CARS BEHIND ME TO TAKE EVASIVE ACTION AND ALMOST CAUSING A MULTIPLE CAR MAJOR ACCIDENT. I FRANTICALLY KEPT TRYING TO START THE CAR AND WAS ABLE TO GET OVER TO THE FEEDER ROAD. SINCE THIS INCIDENT I HAVE DONE SOME RESEARCH AND HAVE FOUND NUMEROUS COMPLAINTS FOR THIS ISSUE AND AM SURPRISED THAT THERE HAS NOT BEEN A RECALL ISSUED. THIS IS A VERY SERIOUS AND DANGEROUS ISSUE AND I AM SURPRISED THAT MORE HASN'T BEEN DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489346December 20, 2012
VISIBILITY
THE DRIVER SIDE WINDOW FREEZES OPEN AT 25 DEG F (-4 DEG C). UNKNOWN IF PASSENGER WINDOWS FREEZE OPEN AT SAME TEMPERATURE. WINDOW OPENING REQUIRED FOR PRESENTATION OF IDENTIFICATION. HAZARD INVOLVES RISK TO OCCUPANTS BELOW FREEZING TEMPERATURES. // CLIMATE INFORMATION - OUTSIDE TEMPERATURE: 27 DEG F (-4 DEG C); AREA DEWPOINT: 25 DEG F (-4 DEG C); PRESSURE: 30.26 INCHES HG (1024.8 MB); WEATHER: MIST (FROST BUILD-UP PRESENT ON VEHICLE); INSIDE TEMPERATURE: "HIGH" SETTING DEFROST AND FLOOR, LEVEL 12; WINDOW OPEN TIME: 30 SECONDS; WINDOW UP METHOD: CONTINUOUS UP/DOWN TO BREAK-FREE FROST/FREEZE BUILD UP, EVENTUALLY RETURNING TO UP/CLOSED POSITION AFTER 2 MINUTES; // REQUEST OEM REVIEW AND INVESTIGATE CAUSE FOR DEFECT. WINDOW UP/DOWN MOTOR SEEMS TOO WEAK TO OVERCOME FREEZING TEMPERATURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487288December 4, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHEN USING THE AUTOMATIC OPTION FOR THE HEADLIGHTS, HE ASSUMED THAT THE TAIL LIGHTS WOULD ALSO ILLUMINATE. THE TAIL LIGHTS WOULD AUTOMATICALLY DURING DAYTIME HOURS WHEN THERE WAS LOW VISIBILITY, SUCH AS FOG OR SNOW. THE MANUFACTURER WAS NOT CONTACTED AND THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE VIN AND FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 1/7/13 *CN THE CONSUMER STATED THE TAILLIGHTS DID NOT COME ON IN LOW VISIBILITY WHILE IN AUTO MODE. UPDATED 01/09/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484829November 15, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE PARKED, THE TIRE PRESSURE, ABS, ALL WHEEL DRIVE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, WHILE DEPRESSING THE BRAKE PEDAL THE CONTACT NOTICED AN ABNORMAL GRINDING SOUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484500November 13, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT HE WAS DRIVING APPROXIMATELY 60-70 MPH WHEN HE HEARD A LOUD NOISE AS THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL OFF THE ROAD. AFTER INSPECTING THE VEHICLE, HE FOUND THAT THE FUEL LINE WAS FRACTURED AND ALL OF THE GASOLINE SPILLED OUT FROM THE VEHICLE AND ONTO THE HIGHWAY. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE FUEL LINE NEEDED TO BE REPLACED. THE FUEL LINE WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482948November 2, 2012
EXTERIOR LIGHTING
THE HEADLIGHT SYSTEM ON THIS VEHICLE LEAVES A LOT TO BE DESIRED. THE HEADLIGHTS ARE VEILED SOMEHOW SO THAT THERE IS NO ILLUMINATION ABOVE THE HEADLIGHTS WITH LOW BEAM. WHEN DRIVING IN HILLY AREAS, THE FORWARD PROJECTION OF THE HEADLIGHTS IS VERY LIMITED WHEN TRAVELING DOWN HILL. THE HI BEAMS ILLUMINATE WELL, BUT WHEN DRIVING IN THE COUNTRY WITH ONCOMING TRAFFIC AND LOW BEAMS IN HILLY AREAS, THE VIEW OF THE SIDE OF THE ROAD AHEAD IS VERY RESTRICTED. IF I HAD DRIVEN THIS VEHICLE AT NIGHT BEFORE I BOUGHT IT, I DOUBT THAT I WOULD HAVE BOUGHT IT, IT'S THAT BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482094October 24, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT DROVE OVER A PIECE OF A TIRE IN THE ROAD. THE TIRE STRUCK THE FUEL LINE AND CAUSED THE FUEL LINE TO BECOME DETACHED. AS A RESULT, GASOLINE FUEL BEGAN TO SPILL OVER THE HIGHWAY. THE VEHICLE WAS STOPPED AND TOWED TO A DEALER FOR DIAGNOSIS AND THE FUEL LINE WAS REPLACED. THE DEALER INFORMED THE CONTACT THAT THERE WAS NOTHING TO PROTECT THE FUEL LINE FROM SUBSEQUENT CONTACT WITH ROAD DEBRIS. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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