GMC Sierra Complaints

15,732 consumer complaints on file.

#10918886October 25, 2016
VISIBILITY/WIPER, EXTERIOR LIGHTING:HEADLIGHTS, STRUCTURE
TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT WATER BECAME TRAPPED IN THE HEADLIGHT ASSEMBLY AND IMPACTED VISIBILITY WHILE DRIVING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,300. UPDATED 01/05/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918952October 25, 2016
POWER TRAIN, EXTERIOR LIGHTING
HEADS LIGHTS ARE SO DIM I CANT DRIVE THE TRUCK AT NIGHT ALSO THE IS A BAD VIBRATIONS COMING FROM THE REAR END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917891October 21, 2016
STRUCTURE:BODY
CRACKED DASHBOARD. MY VEHICLE IS A 2010 WITH 43,000 MILES AND IS STORED IN A GARAGE MOST OF THE TIME (NOT A DAILY DRIVER). DASHBOARD CRACKED WHILE SITTING IN THE GARAGE. NO EXTREME CHANGES IN TEMPERATURE AS GARAGE IS HEATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917900October 21, 2016
AIR BAGS
IT IS TOTALLY UNACCEPTABLE FOR IT TO TAKE OVER A YEAR FOR A DEALER TO RECEIVE THE PARTS TO COMPLETE A SAFETY RECALL. WHEN I CONTACTED GM THEY TOLD ME THEY RECOMMENDED I HAVE NO ONE SITTING IN THE PASSENGER SEAT, WHICH WAS THEIR ONLY SOLUTION AT THIS TIME. MEANWHILE I SUFFERED FROM THE LOSS OF USE OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917626October 20, 2016
SERVICE BRAKES
WHILE DRIVING AT APPROXIMATELY 55 MPH ON URBAN ROAD I HAD TO SLAM ON MY BRAKES BECAUSE OF A DRIVER BACKING OUT OF A DRIVEWAY IN FRONT OF ME. BRAKES INITIALLY SLOWED VEHICLE THEN BRAKE PEDAL WENT CLEAR TO THE FLOOR. I QUICKLY ENGAGED PARKING/EMERGENCY BRAKE AND WAS ABLE TO STOP JUST IN TIME WHILE SIMULTANEOUSLY RUNNING OFF THE RIGHT SIDE OF THE ROAD. AFTER INSPECTION LEAKING BRAKE FLUID WAS OBSERVED ON LEFT UPPER FRAME RAIL JUST TO THE REAR OF THE RADIATOR. AFTER BEING TOWED HOME FUTURE INSPECTION REVEALED A LONGITUDINAL FRACTURE ON THE BRAKE LINE FOR THE RIGHT FRONT WHEEL. NO INJURIES, MINOR DAMAGE TO RIGHT SIDE (BRUSH SCRAPES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917701October 20, 2016
AIR BAGS, STRUCTURE
MY DASHBOARD HAS A CRACK THAT APPEARED TODAY THAT'S LOCATED ON THE TOP LEFT CORNER OF MY PASSENGER SIDE AIRBAG. I CALLED GM TODAY AND TOLD THEM OF THE SITUATION AND THEY STATED THAT THEY'RE AWARE OF THESE CRACKS HOWEVER THERE ISN'T A RECALL DUE TO IT NOT BEING A SAFETY ISSUE WHILE DRIVING. THE GM LADY ASKED ME HOW MANY MILES ARE ON MY TRUCK SO I TOLD HER IT ONLY HAS 29,204 MILES AND I'M THE ORIGINAL FIRST OWNER AND BOUGHT MY TRUCK BRAND NEW FROM THE DEALER. SHE THEN STATED THAT THE TRUCK IS ALREADY OVER THE 36 MONTH / 36,000 MILE WARRANTY THEREFORE IT'S NOT COVERED FOR A FREE DASHBOARD REPLACEMENT. CAN SOMEONE AT THE NHTSA PLEASE HELP ME OUT OR POINT ME IN THE RIGHT DIRECTION SO I CAN GET THIS PROBLEM RESOLVED. THANKS IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917234October 19, 2016
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL - IN ADDITION TO THE WIDESPREAD AIRBAG SAFETY ISSUE, I AM AMONG THE MANY, MANY OTHER 2010 GMC SIERRA TRUCK OWNERS WHO HAVE A CRACKED DASH. THE CRACK BEGINS ON THEFRONT, LEFT SIDE OF PASSENGER SIDE AIRBAG COMPARTMENT, AND EXTENDS TO THE FRONT OF THE DASH (TOWARDS THE WINDSHIELD). WITH SO MANY COMPLAINTS ABOUT THIS, COUPLED WITH THE FACT THAT THIS COULD POTENTIALLY BE A FATAL DEFECT, ONE WOULD THINK THAT AN NHTSA SPONSORED INVESTIGATION AND A RECALL WOULD HAVE ALREADY BEEN ISSUED BY NOW! I MEAN, IT'S ONLY BEEN 6 YEARS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916747October 18, 2016
AIR BAGS, ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 GMC SIERRA 800 (NA). THE CONTACT ENGAGED THE HORN AND IT FAILED TO FUNCTION INTERMITTENTLY. THE RELAY IN THE FUSE BOX WAS REPLACED, WHICH DID NOT CORRECT THE FAILURE. DURING AN OIL CHANGE, THE DEALER STATED THAT THE AIR BAG CONTACT COIL, WHICH WAS TIED TO THE HORN, NEEDED TO BE REPLACED. THE DEALER STATED THEY COULD NOT GUARANTEE THAT THE REPAIR WOULD CORRECT THE FAILURE. THE DEALER REQUESTED A DIAGNOSTIC TEST OF $78 AND ADVISED THE CONTACT THE ESTIMATE FOR THE REPAIR WOULD RANGE FROM $393.12 TO $1,000. A COMPLAINT WAS FILED WITH THE MANUFACTURER WHO STATED THAT SINCE THE VEHICLE WAS TEN YEARS OLD, THEY WOULD NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 51,190. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917166October 18, 2016
SEAT BELTS
WE WENT TO FASTEN REAR DRIVER SIDE SEAT BELT AND THE BUCKLE MECHANISM FELL APART WHICH HAS LEFT THE DRIVER SIDE REAR SEAT UNUSABLE. VEHICLE WAS STATIONARY IN A PARKING LOT. PASSENGER HAD TO MOVE INTO THE MIDDLE SEAT TO REMAIN SECURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917189October 18, 2016
AIR BAGS
SIDE THORAX AND HEAD CURTAIN AIRBAGS ARE LISTED AS STANDARD EQUIPMENT FOR THE 2016 GMC SIERRA TRUCK LINE. I DISCOVERED AFTER MY PURCHASE THAT MY VEHICLE DOES NOT HAVE SIDE AIRBAGS. AFTER RESEARCH I LEARNED THAT WHEN YOU SELECT THE DURAMAX ENGINE OPTION, GMC DELETES ALL SIDE AIRBAGS AND DOES NOT NOTIFY THE CUSTOMER. IT IS DIFFICULT TO DETERMINE IF YOUR VEHICLE HAS SIDE AIRBAGS OR NOT. SO THE BOTTOM LINE IS THAT POSSIBLY THOUSANDS OF CUSTOMERS BELIEVE THEY HAVE SIDE AIRBAGS (LIKE MYSELF) BUT IF THEY SELECTED THE VERY POPULAR (AND QUITE EXPENSIVE) DURAMAX ENGINE OPTION, THEY DO NOT HAVE THE SIDE AIRBAGS AS ADVERTISED. THIS IS A CRITICAL SAFETY FEATURE THAT GMC IS DELETING FROM ADVERTISED STANDARD EQUIPMENT WITHOUT PROPERLY ADVISING CUSTOMERS. IT WOULD BE A TRAGEDY IF SOMEONE IS INJURED IN A VEHICLE THEY BELIEVE HAS SIDE AIRBAGS BECAUSE OF THE DECEPTIVE PRACTICE. THIS POSSIBLE AFFECTS OTHER YEARS AND POSSIBLY THE CHEVROLET SILVERADO ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916610October 17, 2016
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL, ENGINE
TL* THE CONTACT OWNS A 2013 GMC SIERRA 3500. WHILE THE VEHICLE WAS AT THE DEALER FOR INSPECTION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION "TRAILER BRAKE SYSTEM" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE TECHNICIAN DIAGNOSED THAT THE TRAILER BRAKE SYSTEM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916643October 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC SIERRA 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V324000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916670October 17, 2016
POWER TRAIN
VEHICLE WAS EXHIBITING HARSH SHIFTING; UPSHIFTS/DOWNSHIFTS. PULLING INTO DRIVEWAY FROM RURAL HIGHWAY VEHICLE DOWNSHIFTED AND PASSENGER WAS THROWN FORWARD AND ALMOST HIT THE DASH WITH HER HEAD, FELT LIKE IT WAS SHIFTING INTO PARK. HAD VEHICLE TOWED TO DEALERSHIP. VEHICLE WOULD NOT SHIFT INTO ANY GEAR FOR MECHANIC. TRANSMISSION REPAIRED ALONG WITH A WIRING HARNESS THAT PREVENTED THE MAIN COMPUTER TO COMMUNICATE WITH THE TRANSMISSION. REPORTING THIS BECAUSE THIS IS DANGEROUS IF THIS WIRING HARNESS FAILS AS WE COULD BE OUT IN THE MIDDLE OF NOWHERE WITH A VEHICLE THAT WILL NOT DRIVE. ATTACHING INVOICE OF REPAIRS THAT SHOW WHAT PARTS WERE REPLACED BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916330October 16, 2016
AIR BAGS, UNKNOWN OR OTHER
NOTICED CRACKS IN TWO PLACES ON THE DASH. THE AIRBAG COVER IS ALSO POPPING UP A LITTLE. JUST NOTICED WHEN GETTING IN VEHICLE IN THE MORNING. VEHICLE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916247October 15, 2016
AIR BAGS, UNKNOWN OR OTHER
2013 GMC SIERA15004WD IT HAS BEEN GARAGE KEPT AND HAND WASHED! THE DASH IS CRACKED OVER THE STERI G WHEEL AND THE PASSENGERS SIDE AIRBAG! THIS CAN'T BE SAFE! NOT TO MENTION IT JUST TURNED TO 40000 MILES! AND! THE PAINT WILL CHIP OFF IF SO MUCH AS A FLY HITS IT! AND THE PAINT ON THE ROOF HAS BUBBLES IT! AND THEY SAY IT'S HAIL DAMAGE! REALLLY ON JUST THAT PART OF THE TRUCK? I WILL NEVER PURCHASE ANOTHER GMC ( ALTHOUGH ME AND MY HUSBAND PURCHASED 2 NEW ONES WITHIN 6 MONTHS) THEY ARE CHEAPLY MADE AND EXPENSIVE TO BUY! THEY SHOULD BE BANNED FROM SELLING SUCH JUNK! AND THEY MADE THE MO EY NOW THEY ARE DOUBLE DIPPING MAKI G ALL THESE PEOPLE FIX THESE WRETCHED DASHES ON NEW VECHICLES! SHAME ON YOU!! AND WHEN YOUR BANKRUPT FROM INJURIES DUE TO YOUR NEGLIGENCE IT WILL BE A BLESSING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916071October 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916162October 14, 2016
EXTERIOR LIGHTING
POOR HEADLIGHTS. THE HEADLIGHTS ON MY 2014 GMC SIERRA ARE TERRIBLE AT BEST. UNABLE TO SEE ANYTHING AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915689October 13, 2016
EXTERIOR LIGHTING
I PURCHASED THIS TRUCK NEW IN OCTOBER, 2014. MY RESEARCH PRIOR TO PURCHASE SHOWED A NUMBER OF COMPLAINTS ABOUT THE HEADLIGHTS, BUT I DID NOT THINK THERE WERE ENOUGH COMPLAINTS FOR ME TO BE CONCERNED. I WAS WRONG. I LIVE IN A RURAL AREA AND THE HEADLIGHTS ARE DEFINITELY INADEQUATE ON THE LOW BEAM SETTING. THE MECHANICAL SHUTTER DESIGN PRODUCES A VERY SHARP BEAM CUTOFF AT ABOUT THE LEVEL OF THE HOOD, MAKING IT SEEM LIKE YOU ARE SITTING IN A DARKENED AREA ABOVE A BOWL OF LIGHT. THE PROJECTOR HEADLIGHTS PROVIDE LITTLE, IF ANY, ILLUMINATION OF OBJECTS ON THE SIDE OF THE ROAD. I USE THE FOG/DRIVING LIGHTS CONTINUALLY ON THE TRUCK OR I WOULD NOT FEEL COMFORTABLE DRIVING IT WITH LOW BEAMS IN UNLIT AREAS. FOR THE SAKE OF COMPARISON, I HAVE ATTACHED TWO IMAGES TAKEN ON TWO CONSECUTIVE MORNINGS AT APPROXIMATELY THE SAME LOCATION ON MY DRIVEWAY. THE TRUCK PICTURE WAS TAKEN APPROXIMATELY TEN MINUTES LATER THAN THE CAR PICTURE (BOTH WERE APPROXIMATELY 6:45 A.M.). NOTE THERE IS A SLIGHT PERSPECTIVE SHIFT DUE TO THE HEIGHT DIFFERENCE IN THE VEHICLES AND THE DRIVING/FOG LIGHTS WERE NOT ON ON EITHER VEHICLE WHEN THE PICTURE WAS TAKEN. NOTE THE 25-YEAR OLD TECHNOLOGY SEALED BEAM HEADLIGHTS SHOW THE FENCE POSTS AT THE RIGHT SIDE OF THE VEHICLE WHERE THE GMC'S HEADLIGHTS SHOW A DARK VOID. IT HONESTLY FEELS LIKE YOU ARE DRIVING THROUGH A TUNNEL OF LIGHT IN THE TRUCK. YOU HAVE NO HOPE OF SEEING ANY OBJECTS ON EITHER SIDE OF THE ROAD. THERE IS A TSB ON THIS ISSUE THAT RECOMMENDS REPLACING THE BULBS AND REPROGRAMMING THE BCM. MY TRUCK HAS NOT HAD THIS PERFORMED BECAUSE THE DEALERSHIP DID NOT HAVE THE BULBS IN STOCK WHEN I ASKED ABOUT IT. THERE IS SOME DEBATE ON MESSAGE BOARDS REGARDING WHETHER OR NOT THE UPDATE OFFERS ANY BENEFITS. ADDITIONALLY, THE NEW BULBS ALLEGEDLY HAVE A SIGNIFICANTLY SHORTENED LIFE OVER THE ORIGINALS AND THEY CAN BE DIFFICULT TO LOCATE WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915423October 11, 2016
EXTERIOR LIGHTING
HEADLIGHT PERFORMANCE DURING NIGHT TIME DRIVING IS POOR AND UNSAFE AT HIGHWAY SPEEDS IN RURAL AREAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915426October 11, 2016
STEERING
THE STEERING RACK DEVELOPED A LOUD CLUNKING NOISE THAT COULD BE FELT IN THE STEERING WHEEL WHEN TURNED ABOUT 2/3 OF THE WAY TO THE LEFT. THE PROBLEM HAPPENS ALMOST EVERY TIME THE WHEEL IS TURNED. THE TRUCK COULD BE PARKED OR MOVING. AFTER A WEEK THE DEALER FINALLY DIAGNOSED THE PROBLEM AS HAVING A BAD STEERING RACK. THE TRUCK HAS 66000 MILES ON IT AND SHOULDN'T HAVE THIS ISSUE IN ITS CURRENT CONDITION AND MILEAGE. THE REPAIR IS NOT COVERED UNDER MY POWERTRAIN WARRANTY AND THE TOTAL BILL IS AT $2700 WHICH IS COMPLETE UNACCEPTABLE FOR A TRUCK THAT WAS PURCHASED BRAND NEW TRUCK THAT I PAID $42,000 FOR LESS THAN TWO YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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