GMC Sierra Complaints

15,732 consumer complaints on file.

#10925050November 8, 2016
AIR BAGS
TAKATA AIRBAG RECALL: I HAD SENT COMPLAINT #10821862 BUT NO RESPONSE. I RECEIVED A LETTER ABOUT THE RECALL IN JULY 2015. RECALL HAS BEEN IN EFFECT SINCE MAY 2015. I CALLED THE GMC DEALER HERE IN JANUARY 2016 AND WAS TOLD NO PARTS AVAILABLE. I CALLED THE DEALER AGAIN TODAY (NOV 2016) AND WAS TOLD THE SAME THING. NO PART AVAILABLE. AND WAS TOLD TO CALL BACK BETWEEN 2-3 MONTHS. COMPLAINT: TOO LONG FOR A RECALL. SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924829November 7, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC SIERRA 2500. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND PREVENTED THE CONTACT FROM VIEWING THE ROAD WHILE DRIVING AT NIGHT. THE CONTACT WAS CONCERNED THAT A CRASH COULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SERVICED FOR A MANUFACTURER UPDATE RELATED TO THE HEADLIGHTS; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ...UPDATED 12/28/16 *BF THE CONSUMER STATED THE LIGHTS ARE OK. HOWEVER, THEY COULD BE A LOT BRIGHTER, BECAUSE IT IS STILL HARD TO SEE AT NIGHT. UPDATED 01/03/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924892November 7, 2016
AIR BAGS, UNKNOWN OR OTHER
MY DASH CRACKED 5 YEARS AGO, I REPLACED WITH NEW FROM DEALER $1000.00 COST AND IT IS NOW CRACKED AGAIN. IN ADDITION I HAVE AN OUTSTANDING RECALL ON AIRBAGS THAT HAVE BEEN RECALLED BUT GM DOES NOT HAVE PARTS TO REPLACE. SO NOW I COULD HAVE SHRAPNEL FROM AIRBAG AND SHRAPNEL FROM MY NEW $1000.00 DASH. WOW GM, GET IT TOGETHER AND GET THE AIRBAGS IN STOCK AND STOP USING INFERIOR MATERIALS ON $1000.00 DASH BOARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924502November 6, 2016
UNKNOWN OR OTHER
DASH CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924403November 5, 2016
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING AT 45MPH IN THE LEFT LANE OF A MAJOR CITY THOROUGHFARE THE ENGINE QUIT RUNNING, POWER STEERING AND BRAKES DID NOT WORK. THE CHECK ENGINE LIGHT CAME ON WHEN THE ENGINE QUIT RUNNING. I WAS ABLE TO GET THE VEHICLE STOPPED BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE I WAS TOLD THIS ISSUE WAS REPORTED IN ARKANSAS, LOUISIANA AND TENNESSEE. THE DEALERSHIP REPORTED THAT SHARDS OF METAL WERE FOUND IN THE FUEL INJECTOR AND THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE COMPLETELY REPLACED. ADDITIONALLY I WAS TOLD THE PARTS ARE HARD TO GET. THE VEHICLE WAS PURCHASED NEW AND WAS 7 MONTHS OLD AND HAD JUST OVER 7,000 MILES. THE VEHICLE IS STILL SITTING AT THE DEALERSHIP 10 DAYS LATER AND HAS NOT BEEN MOVED FROM WHERE IT WAS DELIVERED BY THE WRECKER SERVICE. GM HAS BEEN NOTIFIED BUT NO RESPONSE FROM GM OR DEALERSHIP MANAGEMENT YET AS TO WHAT CAUSED THE ENGINE FAILURE. I OCCASIONALLY TOW A FIFTH-WHEEL RV WITH THIS VEHICLE. I NO LONGER FEEL SAFE DRIVING THE VEHICLE AND WOULD NOT CONSIDER PURCHASING ANOTHER UNTIL A DETERMINATION IS MADE ON EXACTLY WHAT WENT WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924410November 5, 2016
FUEL/PROPULSION SYSTEM
THE QUALITY/PRECISION ISSUES I AM HAVING WITH MY VEHICLE ARE ISSUES THAT SHOULD NOT BE HAPPENING TO A $50,000 VEHICLE. THE ENGINE HAS A ROUGH IDLE WHEN IT IS FIRST STARTED UP. AFTER THE VEHICLE WARMS UP THE ROUGH IDLE GETS WORSE. IT GETS EVEN WORSE WHILE I AM DRIVING IT AND I COME TO A STOP SIGN OR RED LIGHT. THE ROUGH IDLE VIBRATES THE ENTIRE VEHICLE. THE ROUGH IDLE IS AT ITS WORSE WHEN I STOP AFTER HAVING DRIVEN ON THE HIGHWAY FOR SEVERAL HOURS. I BOUGHT THIS NEW VEHICLE BECAUSE MY PREVIOUS VEHICLE WAS TOTALED IN AN AUTOMOBILE ACCIDENT WHEN SOMEONE T-BONED ME IN MY 2007 GMC YUKON XL. MY YUKON HAD APPROXIMATELY 200,000 MILES AND DID NOT HAVE A ROUGH IDLE OR VIBRATE LIKE MY 2016 SIERRA DOES. I KNOW THE TECHNOLOGY IS TOTALLY DIFFERENT THAN MY 2007 BUT IT SHOULD AT LEAST IDLE AS GOOD AS IF NOT BETTER THAN MY 2007 YUKON THAT HAD 200,000 MILES, BUT IT DOES NOT. THERE IS ALSO A HESITATION WHEN ACCELERATING FROM A STOP THAT IS GETTING WORSE WITH EVERY ADDITIONAL MILE I PUT ON THE VEHICLE. THE HESITATION IS SO BAD AT TIMES I WORRY THE ENGINE IS GOING TO STALL OUT ON ME. IT FEELS/SOUNDS LIKE THE CYLINDERS ARE LOADING UP WITH TOO MUCH FUEL AND ARE NOT FIRING CORRECTLY. THE STOICHIOMETRIC RATIO IS NOT CORRECT. AT TIMES, IT FEELS LIKE A MISS. MY FUEL MILEAGE IS ALSO DECREASING. IN THE VERY BEGINNING I WAS AVERAGING AROUND 19 MILES PER GALLON AND NOW I AM AVERAGING AROUND 17 MILES PER GALLON. I HAVE TRIED DIFFERENT OCTANE LEVELS OF MOSTLY SUNOCO AND BP FUELS WITH NO NOTICEABLE CHANGE IN FUEL MILEAGE OR ENGINE PERFORMANCE EXCEPT FOR THE ABOVE-MENTIONED CONDITIONS GETTING WORSE. I AM WORRIED THIS RICH MIXTURE WILL CAUSE PREMATURE FAILURE OF THE CATALYTIC CONVERTER AND O2 SENSOR. I AM ALSO CONCERNED THE EXCESS CARBON COULD BUILD UP AROUND THE VALVES CAUSING ADDITIONAL PROBLEMS DOWN THE ROAD AFTER THE WARRANTY EXPIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924447November 5, 2016
EXTERIOR LIGHTING
ON THE NIGHT OF 11/04/2016 WE ALMOST HIT A PERSON THAT WAS NOT VISIBLE TO US BECAUSE OF INADEQUATE FACTORY HEADLIGHTS ON ALL GMC 1500 TRUCKS. WE HAVE HAD OUR TRUCK IN FOR WARRANTY COMPLAINT ON THESE LIGHT, AND AFTER 3 DEALERS IN 3 DIFFERENT STATE THE FIX THEY USE DOES NOT CORRECT THE PROBLEM. AND NOW GM CUSTOMER RELATIONS E- MAIL ME AND STATE THEY HAVE DONE ALL THEY CAN DO AND CLOSES OUR CLAIM. NHTSA NEEDS TO LOOK IN TO THIS ASAP BEFORE SOME ONE IS KILLED, I AM NOW AFRAID TO DRIVE THIS TRUCK AFTER DARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924245November 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC SIERRA 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924241November 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V324000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924330November 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WRITTEN BY MY WIFE ON 11/04/16: ON 11/02/16 AT APPROXIMATELY 2:45 PM I WAS DRIVING SLOWLY THROUGH A PARKING LOT TRYING TO FIND A SPACE. I FOUND A SPACE AND AS I TURNED MY WHEEL TO THE LEFT IT LOCKED UP ROUGHLY, JERKING THE STEERING WHEEL OUT OF MY HANDS AS I PULLED INTO THE SPOT. AFTER THE STEERING WHEEL LOCKED UP, JERKING VERY ABRUPTLY, THE POWER SURGED AND THE TRUCK DIED. THIS IS PROBABLY THE 30TH TIME THIS HAS HAPPENED TO ME. THIS PARTICULAR TIME THERE WAS NO ERROR MESSAGE DISPLAYED THIS TIME. USUALLY I GET A MESSAGE WHICH POPS UP ON THE INSTRUMENT CLUSTER FORWARD OF THE STEERING WHEEL THAT SAYS 'SERVICE STABILTRAC' OR 'ACTION REQUIRED, STEERING ASSIST IS REDUCED, DRIVE WITH CARE.' IT SEEMS THERE IS A STEERING MALFUNCTION BECAUSE THIS ISSUE USUALLY OCCURS WHILE MAKING A TURN BUT THE TRUCK HAS HAD THIS SAME ERROR MESSAGE WHILE DRIVING STRAIGHT ON THE HIGHWAY. I AM UNSURE OF WHAT THE PROBLEM IS BUT I DO KNOW IT IS DANGEROUS TO DRIVE THIS VEHICLE UNTIL THE PROBLEM IS RESOLVED. ROAD CONDITIONS/WEATHER CONDITIONS ALSO PLAY NO PART IN WHEN THIS MALFUNCTION TAKES PLACE. OTHER PERTINENT INFORMATION REGARDING THIS ISSUE IS THAT THE HEADLIGHTS DO FLICKER FROM TIME TO TIME. WE HAVE BEEN DEALING WITH THIS ISSUE SINCE AUGUST OF THIS YEAR AND HAVE STILL NOT FOUND A RESOLUTION. LANDMARK CHEVROLET IN TAYLORVILLE, IL HAS HAD OUR VEHICLE IN THE SHOP 4 TIMES ON THIS ISSUE ALONE AND PUT OVER 200 MILES ON OUR VEHICLE WITH NO RESOLUTION. FRIENDLY CHEVROLET IN SPRINGFIELD IL HAD OUR TRUCK FOR NEARLY 3 WEEKS AND PUT OVER 70 MILES ON THE VEHICLE...NO RESOLUTION. HERE ARE A COUPLE VIDEOS WE RECORDED AND UPLOADED TO YOUTUBE DOCUMENTING THE ISSUE. TAKEN ON SEPTEMBER 18TH, 2016: TAKEN ON SEPTEMBER 19TH, 2016: [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924350November 4, 2016
EXTERIOR LIGHTING
HEADLIGHTS: YOU CAN NOT DRIVE THIS TRUCK AFTER DARK BECAUSE THE HEADLIGHTS ARE UNSAFE. WHEN ON LOW BEAM THERE IS A BLACK SPOT FROM ABOUT 3 FEET UP AND THERE IS NO SIDE LIGHT. THIS MAKES IT IMPOSABLE TO SEE CURBS, STREET SIGNS, STOP SIGNS, HUMANS AND ANIMALS ON THE SIDE OF THE ROAD STREET OR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924065November 3, 2016
EXTERIOR LIGHTING
HARD TO DRIVE AT NIGHT. HEADLIGHTS DO NOT ILLUMINATE ROADWAY VERY WELL. AND RAINY NIGHT ALMOST IMPOSSIBLE TO SEE WITH HEADLIGHT AND DRIVING LIGHTS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924070November 3, 2016
WHEELS
TRUCK SHAKES AT HI-WAY SPEED. REPLACED TIRES AS TOLD BY DEALER AND ROAD FORCE BALANCE AND HAD NO EFFECT ON THE SHAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924155November 3, 2016
STEERING, SUSPENSION
I PURCHASED MY 2016 GMC SIERRA SLE DOUBLE CAB ON 9/13/2016. MY TRUCK BEGINS TO VIBRATE/SHAKE AT 40 MPH AND GETS PROGRESSIVELY WORSE TO 70 MPH. THE SHAKE CAN BE FELT IN THE DRIVERS SEAT AND FLOOR. THE CENTER CONSOLE SHAKES AND SHUDDERS MAKING ME FEEL NAUSEOUS AND DIZZY WHILE DRIVING AT HWY SPEEDS. I RETURNED THE TRUCK TO THE DEALER WITHIN THE FIRST 500 MILES. THE WHEELS AND TIRES WHERE FORCED BALANCED WITH NO RELIEF AND THEN ALL FOUR TIRES WERE REPLACED. THE WHEELS AND TIRES I PURCHASED WITH THE VEHICLE WERE A DEALER ADD OF GM 22" WHEELS AND TIRES. THE VIBRATION WAS NOT AS APPARENT AFTER THE NEW TIRES WERE PUT ON BUT NOW THAT I HAVE PUT AN ADDITIONAL 1700 MILES ON THE TRUCK, THE VIBRATION AND SHAKE IS BACK AS ORIGINALLY REPORTED. DURING A 3 HOUR ROAD TRIP ON 11/2/2016 I HAD TO STOP AND LET MY PASSENGER CONTINUE THE TRIP BECAUSE I WAS ILL FROM THE SHAKING AND VIBRATIONS. MY SALES PERSON INITIALLY TOLD ME THAT WHAT I WAS EXPERIENCING WAS HOW 22" WHEELS FEEL. I HAD A 2012 SILVERADO LT Z71 AND A 2014 SILVERADO LT THAT HAD LARGE WHEELS AND I DID NOT HAVE. ANY SHAKING OR VIBRATIONS. I HAVE MADE ANOTHER APPOINTMENT WITH ANOTHER DEALER TO SEEK RELIEF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923754November 2, 2016
STEERING
STEERING RACK MAKES A LOUD CLUNKING/CLICKING NOISE WHEN TURNING IN EITHER DIRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923776November 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923782November 2, 2016
STEERING
I HAVE A 2003 GMC SIERRA 1500. WHEN TURNING AT LOW SPEED AT TIMES THE POWER STEERING GOES OUT FOR A FEW SECONDS THEN COMES BACK. YESTERDAY I ALMOST HIT A CAR HEAD ON DUE TO THIS PROBLEM. I WAS TURNING INTO A GAS STATION AND THE STEERING WENT OUT. A CAR WAS PULLING OUT OF THE STATION AS I WAS PULLING IN AND THE POWER STEERING WENT OUT. I WAS GOING STRAIGHT AT AND I STRUGGLED THROUGH IT TO MAKE THE TRUCK TURN. IF MY WIFE WOULD HAVE BEEN DRIVING THE TRUCK, THERE WOULD HAVE BEEN AN ACCIDENT. THIS NEEDS TO BE RECALLED AND FIXED BEFORE SOMEONE GETS KILLED. THIS HAS BEEN GOING ON FOR THE LAST 6 MONTHS BUT YESTERDAY WAS A CLOSE CALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923856November 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923888November 2, 2016
UNKNOWN OR OTHER
I HAVE A 2008 GMC SIERRA 1500 I BOUGHT BRAND NEW AND MY DASH IS CRACKING SEVERELY IN TWO DIFFERENT PLACES! ONE IS RIGHT BEHIND THE PASSENGER SIDE AIRBAG AND IS ABOUT 1 1/4 INCHES AND THE OTHER IS ON THE DRIVER SIDE ABOVE THE GUAGE CLUSTER AND IS ABOUT 6 INCHES OR MORE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923890November 2, 2016
UNKNOWN OR OTHER
AFTER I GOT A RECALL LETTER IN REGARD TO THE AIR BAGS, I DECIDED TO LOOK AT MY DASH JUST AS A VISUAL INSPECTION. I HAVE A DASH COVER TO PROTECT IT FROM THE HEAT. AS I TOOK IT OFF THE FIRST THING I NOTICED WAS THE CRACKED DASH ABOVE MY GAUGE CLUSTER, RIGHT ON THE "HUMP". VERY DISAPPOINTED SINCE I TAKE CARE OF THIS VEHICLE AND I DON'T APPLY ANY SOLVENTS ON THE DASH. MOSTLY SOAP AND WATER THEN IF ANY A WATER BASED CLEANER/ PROTECTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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