GMC Envoy Complaints

3,582 consumer complaints on file.

#9006232March 5, 2002
STRUCTURE
WHILE DRIVING AT 30MPH HEADWIND AND TOPPING OUT A LARGE HILL, FRONT END LIFTS AND SWERVES DUE TO A LARGE AIR POCKET FORMED BY THE FRONT OF THE HOOD, THE TOP OF THE RADIATOR AND GRILL 'FINS' OR 'BARS', THE POCKET IS FIVE INCHES DEEP, 4 INCHES HIGH AND 4 FEET WIDE. DRIVER FILLED THE POCKET WITH NYLON FOAM CUT TO FIT AND GLUED INTO PLACE. THE POCKET CAUSED THE VEHICLE TO LOSE TRACTION FOR THE FRONT (STEERING) WHEELS AND PUSHED THE FRONT END BY WIND GUSTS TO AN EXCESSIVE AND DANGEROUS AMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004760February 28, 2002
SEAT BELTS:FRONT:ANCHORAGE
PASSENGERS SIDE FRONT AND REAR RESTRAINTS LOCK INADVERTENTLY, DEALER HAS REPAIRED RESTRAINTS TWICE. MANUFACTURER HAS BEEN NOTIFIED.*AK THE DEALER ADDED 6 INCH EXTENSIONS TO THE FRONT AND REAR BELTS, SINCE THEN THE FRONT BELT HAS LOCKED UP TWICE FOR NO REASON. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758520February 23, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY VEHICLE ROLLED BACKWARDS DOWN A HILL AND CRASHED INTO A WATERFOUNTAIN AND A TREE IN MY FRONT YARD. BACKING OUT OF MY GARAGE I STOPPED QUICKLY AFTER JUST EXITING MY GARAGE ON A SLOPE OF ABOUT 6% GRADE. I HAD SPILLED COFFEE, I PUT THE VEHICLE INTO PARK AND STEPPED OUT WHEN THE CAR ABRUPTLY ROLLED BACKWARD. BOTH OF MY CHILDREN WERE STRAPPED IN THEIR SEATS AND I TRIED TO LEAP BACK ACROSS THE DRIVERS SEAT WITH MY LEGS HANGING OUT THE DOOR. WE TRAVELED 50 FEET BEFORE HITTING THE WATERFOUNTAIN AND TREE. THE RUSHING WATER FROM THE FOUNTAIN SOUNDED LIKE FULE READY TO EXPLODE. I WAS TAKEN TO THE HOSPITAL WITH AN INJURY TO MY RIGHT LEG. I INFORMED GMC THE FOLLOWING DAY, FEB 1ST. ON FEB 7TH I RECEIVED A RESPONSE TO MY COMPLAINT FROM ROGER LEWIS, CUSTOMER RELATIONSHIP MANAGERT INFORMING ME THAT "HIS INVESTIGATION" REVEALED NO EVIDENCE OF A PRODUCT DEFECT. I BECAME AWARE THAT MY VEHICLE HAD BEEN RECALLED FOR THIS VERY PROBLEM AND THAT ANOTHER RECALL, NOT INCLUDING MY VEHICLE VIN, BUT THOSE MADE TWO MONTHS LATER HAVE BEEN RECALLED FOR A SIMILAR PROBLEM. I CALLED GMC INFORMING THEM AND THEY WERE UNWILLING TO EXAMINE THE CASE FURTHER. I AM CONCERNED THAT GMC IS IGNORING A LIKELY UNFIXED TRANSMISSION PROBLEM WHICH IS POTENTIALLY DANGEROUS. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#564451February 21, 2002
AIR BAGS
WHILE DRIVING IN INCLEMENT WEATHER THE DRIVERS VEHICLE HIT A PATCH OF BLACK ICE SENDING THE VEHICLE OFF THE ROAD HITTING A STONE RETAINING WALL HEAD ON, NEITHER PASSENGER NOR DRIVERS SIDE AIR BAGS DEPLOYED. NLM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#8004207February 19, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DAMPERS LOCATED INSIDE HEATER CONTROL SYSTEM ARE VERY ANNOYING. DRIVER CAN CONSTANTLY HEAR SHUTTER OPENING AND CLOSING AS VEHICLE ACCELERATES. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564341February 11, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
CONSUMER STATED THAT WHILE DRIVING BOTH SIDE MIRRORS WILL MOVE ON THEIR OWN. THEY WILL GO ALL THE WAY BACKWARD AND FLAT AGAINST THE CAR AND A LOT OF TIMES THEY WILL GO BACK HALF WAY, CONSUMER IS CONCERNED ABOUT SAFETY, CONSUMER HAS BEEN INFORMED THAT THE PROBLEM CAN NOT BE FIXED. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757914February 7, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REARVIEW MIRRORS/DEVICES, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
MIRRORS 'WANDER' EVERY TIME VEHICLE IS UNLOCKED, FAIL TO RETURN TO SETTINGS CREATING AN UNREASONABLE DANGER TO THE OCCUPANTS OF THIS VEHICLE AS WELL AS OTHER VEHICLES WHEN CHANGING LANES OR MERGING INTO TRAFFIC DUE TO LACK OF VISABILITY OF THE AREA BEHIND THE VEHICLE. TRANSMISSION FAILED ON A SLIGHT INCLINE WITH PARKING BRAKE ENGAGED AND TRANSFER CASE LOCKED AND IN 4WD AND TRANSMISSION IN PARK - VEHICLE BEGAN ROLLING BACKWARDS DOWN THE SLIGHT GRADE. THERE WAS A RECALL FOR THIS PROBLEM - CAMPAIGN WAS COMPLETED AT DEALER, BUT FIX IS UNKNOWN TO THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003707February 7, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
WHILE DRIVING VEHICLE EXTERIOR MIRRORS WILL ADJUST FAR OUTWARDS, WOULD BE UNABLE TO SEE OTHER VEHICLES BESIDES OR BEHIND CONSUMER EYE SIGHT. MECHANIC STATED THERE WAS AN ELECTRICAL SHORTAGE IN MIRRORS MOTOR. MECHANIC HAS REPLACED MIRRORS TWICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003366January 31, 2002
STEERING: STEERING WHEEL/HANDLE BAR
WHILE CONSUMER'S WIFE WAS DRIVING STEERING ROD CAME OFF FROM STEERING WHEEL,CAUSING WHEEL TO NOT STEER. WHEEL WAS JUST FLOPPING AROUND. ALSO, CONSUMER HAD A BRAND NEW MOTOR PUT INTO VEHICLE, AND WAS TOLD THAT WHILE REPAIR WAS DONE STEERING WAS NOT TOUCHED AT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003229January 30, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
INTERMITTENT SPEED FOR THE WINDSHIELD WIPERS OF THE VEHICLE OPERATES ERRATICALLY. SPEED FOR THIS SETTING WILL CAUSE WINDSHIELD WIPERS TO MOVE CONSTANTLY OR NOT AT ALL. DEALERSHIP HAS EXAMINED THE VEHICLE NUMEROUS TIMES AND CANNOT EFFECTIVELY REMEDY THE PROBLEM. THE DEALERSHIP HAS REPLACED VARIOUS COMPUTER CHIPS AND THE WINDSHIELD WIPER SWITCH. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003234January 30, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT, VISIBILITY:WINDSHIELD WIPER/WASHER, STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHEN DEALERSHIP CHANGED OIL, AN OIL PRESSURE HOSE WAS FOUND TO BE LEAKING OIL FROM ENGINE. PROBLEM WAS REPAIRED BY THE DEALERSHIP. *AK *TT VEHICLE HAS EXPERIENCED SEVERAL PROBLEMS WITH THE WINDSHIELD WIPERS, DEALE HAS REPLACED THE MULTIFUNCTION SWITCH, REAR WIPER MOTOR, FRONT WIPER TERMINAL BOARD AND WIPER MODULE. REAR SPEAKERS HAVE HUMMING NOISES, SPEAKER WAS SHORTING OUT, LATER CONSUMER HEARD WHISTLE NOISES IN THE REAR SPEAKER. WHEN STARTING, THERE WAS A RATTLE NOISE, DEALER FOUND EXHAUST OUT OF ALIGNMENT. CREEKING NOISE CAUSED BY FAULTY DOOR PINS AND BUSHINGS, PASSENGER SIDE KICK PANEL LOOSE/FALLING OFF, DEALER FOUND RIGHT SIDE PANEL LOOSE. ALTERNATOR VOLTAGE DROPS WITH LOAD BELOW 35 AMPS, DEALER REPLACED ALTERNATOR, THERE WAS A SQUEAK IN THE REAR SUSPENSION, DEALER FOUND THE E BRAKE CABLE WAS CHAFFING ON BUSHINGS, DEALER REPOSITIONED E BRAKE CABLE. RIGHT FRONT WHEEL BEARING GRINDING, DEALER REPLACED RIGHT FRONT HUB. LEFT FRONT HUB REPLACED DUE TO GROWLING, DEALER FOUND HUB WAS WORN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757526January 30, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
AUTOMATIC MIRRORS WILL NOT MAINTAIN POSITION/MOVE ON THEIR OWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756938January 16, 2002
SEATS:FRONT ASSEMBLY:RECLINER
APPEARS THAT VEHICLE MANUFACTURER HAS OPTED TO NOT INSTALL ALL REAR SEAT BOTTOM LATCHES ON THE REAR PASSENGER SEATING. THIS IS BEING REPORTED BY SEVERAL VEHICLE OWNERS OF THE 2002 CHEVY TRAILBLAZER/GMC ENVOY LINE. IN THE EVENT OF A COLLISION, HAVING ONLY ONE LATCH ON THE LARGER SPLIT SEAT MAY CAUSE THE THE SEAT TO BE JARRED LOOSE WHICH IN TURN COULD POTENTIALLY RESULT IN PASSENGER INJURY. I WOULD LIKE TO KNOW HOW MANY OTHER OWNERS HAVE REPORTED THIS, AND IF THERE'S PLANS BY GM TO CORRECT THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756568January 8, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WE PURCHASED A $33,000 NEW VEHICLE IN OCTOBER. WE IMMEDIATELY NOTICED THE PASSENGER FRONT SEAT SEATBELT LOCKS THEN STARTS TO TIGHTENING AND NEVER UNLOCKS. I BROUGHT THE ISSUE TO THE SERVICE DEPARTMENT, THE NEW CAR SALES MANAGER, AND GMCS ATTENTION. DEAN CLOUD IN BENTLEYS SERVICE DEPARTMENT TOLD ME THAT THE SEATBELT IS DESIGNED TO LOCK SO A CHILDS SAFETY SEAT CAN BE PUT IN THE FRONT SEAT. I SHOWED HIM THAT THE VISORS IN THE CAR AND THE USERS MANUAL SAY NEVER PUT A CAR SEAT IN THE FRONT WITH THE AIR BAGS. HE SAID THAT THE PASSENGER MUST UNHOOK THE SEAT BELT EVERY FEW MINUTES THEN RECONNECT IT. I FIND THIS UNACCEPTABLE. THE DEALERSHIP IS PUTTING THE PASSENGERS IN THE VEHICLE IN AN UNSAFE AND ILLEGAL SITUATION BY TELLING THEM THE ONLY SOLUTION IS TO DISCONNECT THE SEATBELT WHILE THE VEHICLE IS IN MOTION. THE SEATBELT IN ITS CURRENT CONDITION IS CHOKING THE PASSENGERS, WHICH IS ALSO UNSAFE. THE SEATBELT NEEDS TO BE REPAIRED OR REPLACED. THE DIFFERENTIAL UNIT HAD TO BE REPLACED. THE BEARINGS DID NOT HAVE ENOUGH TOURQE (THAT IS WHT THE DEALER TOLD ME).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001241December 31, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE STALLED OUT ON HIGHWAY AND DIED WITHOUT WARNING DUE TO A DEFECTIVE WIRE HARNESS. DEALER HAS INSPECTED VEHICLE AND WILL REPLACE WIRE HARNESS.*AK EVERTHING SHUT DOWN AND THE MESSAGE DISPLAYED ON THE CONSOLE TO CHECK BRAKE SYSTEM. DEALERSHIP INSTALLED WIRE HARNESS AND NEW PCM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001192December 28, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED IN STOP AND GO TRAFFIC. VEHICLE AT DEALERSHIP AT THIS TIME.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755966December 23, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES
MIRRORS WILL NOT HOLD PROGRAMED SETTINGS. WHEN STARTING THE VEHICLE, THEY HAVE TO BE RESET, WHEN CHANGING FROM ONE DIRECTION TO ANOTHER, THEY NEED TO BE RESET. MULTIPLE "SAVE" OF THE SETTINGS MAKES NOT DIFFERENCE. DRIVERS SEAT WILL NOT MOVE INTO THE EASY EXIT POSITION WHICH IS ALSO A PROGRAM FEATURE THAT IS NOT SAVED. MIRRORS GO SO FAR OUT OF DIRECTION THAT YOU EITHER LOOK AT THE PAVEMENT, THE SKY OR THREE LANES TO THE RIGHT OR LEFT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001028December 21, 2001
ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM, SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
VEHICLE HAS STALLED TWICE AT 65 MPH. VEHICLE TAKEN TO DEALER 6 TIMES. DEALER REPLACED COMPUTER. *AK CONSUMER STATES VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS. AIR LEVEL SYSTEM DEFLATES EACH NIGHT, PART IS ON BACK ORDER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755863December 20, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, SEATS:FRONT ASSEMBLY:RECLINER
TRANSMISSION DOES NOT SEEM TO DOWNSHIFT; LOUD FAN NOISE WITH LOSS OF POWER; HARD SHIFT INTO GEAR FROM START; MISSING REAR SEAT LATCH TO HOLD DOWN SEAT AND EASILY WOBBLES WHEN SHAKEN; HOOK FOR LATCH IS PRESENT BUT NO LATCH PRESENT SEEMS TO BE DESIGN FLAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755810December 19, 2001
SEATS
THE DRIVERS SIDE REAR SEAT BOTTOM CUSHION HAS 2 LATCH HOOKS PROTRUDING FROM THE FLOOR AND OPENINGS FOR 2 LATCHES BUT ONLY 1 LATCH IS INSTALLED. TOLD BY DEALER THAT ALL ENVOYS ARE THAT WAY. SEAT WOBBLES AND TIDER-TODDERS WHEN 1 PASSENGER SITS IN THE MIDDLE POSITION AND ANOTHER IN THE DRIVER'S REAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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