Genesis GV80 Complaints

179 consumer complaints on file.

#11555434November 16, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2022 Genesis GV80. The contact stated that on several occasions while driving at various speeds, and while parked, the vehicle stalled. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555312November 15, 2023
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
Please see uploaded document for full description.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555267November 15, 2023
SERVICE BRAKES, ENGINE, STEERING
In 2 instances power steering doesn’t work and brakes go to the floor (it will stop, but very slowly). I believe pretty much every error code displays when this happens. Here’s some error codes: C165C87, C162387, C164286, C168787, U012300, C17024A, C174281. In addition, the back windshield cleaner sprays till it empties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552628October 30, 2023
ELECTRICAL SYSTEM
Child window and door locks malfunction along with mirror controls and all window controls from driver door panel. Repeated random events have occurred
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552422October 28, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My Genesis is going to get me killed! The dealership has informed me that since it doesn't give them a code, they can't fix the issue. Here is a brief summary of my issue. On 8/2/23, while in the process of a lane change, my vehicle goes into limp mode, and I am almost rear-ended by a large Ford truck! I immediately look at the dash and see it is displaying "Park" and I switch it to "Drive". My vehicle picks up speed, and accident has been avoided. On 8/8, I left my home and went approximately 10 minutes away. I was in the store for about 15 minutes. When I walked up to the vehicle, I noticed that I had to use my key to unlock the door, which wasn't common nor did the side mirrors automatically unfold. Once inside the vehicle, every time I attempted to start the vehicle it would hesitate and turn-off immediately. Eventually I was able to get it started, so I put it in reverse. After moving 2-3 feet, it completely shut down while blocking several parking spots. My vehicle started, but by this time, the vehicle has been inoperable for approximately 45 minutes in 95-degree weather! I then contacted Genesis Roadside Assistance and arranged for the vehicle to be towed to Dick Smith Hyundai in Greenville, SC. 8/26 - My son was approximately an hour away in the vehicle, and it broke down. Since the dealership informed me that it was a battery issue, my son attempted to jump the vehicle off. The vehicle had to be towed. 9/6, I was taking a right out of the parking lot, once I got midway in the road (not completing my turn), I heard a grinding noise, the dash switched to park, and speed rapidly decreased. At the same time, the traffic that was halted by a red light is now rapidly approaching. I informed my daughter to brace herself, as I slowly prayed and rolled to the medium. The technicians has informed me that the vehicle is unsafe to drive. They kept the vehicle a month. I get it this week and it breaks down 4 times. I was almost hit when it broke down between 2 lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550154October 16, 2023
UNKNOWN OR OTHER
On Sat. 9/23/2023 while driving on Rt 78 in New jersey. My vehicle started to hydroplane when i hit a puddle of water during a rainstorm. It recovered and we continued home safely. On Sat. 10/14/2023 while driving on Int. 276 in Penna. My car once again hydroplaned when i drove thru several puddles of water during a rainstorm. Only this time it was more severe and quite frightening. I slowed down to about 30mph, put on my hazard flashers and got in the right lane to continue the trip home safely. I am submitting this complaint to see if there have been any other reported incidents like this involving this particular model vehicle. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549305October 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
"What component or system failed or malfunctioned? Is it available for inspection upon request? Vehicle turned off in the middle of the road, warning it was hot How was your safety or the safety of others put at risk? The vehicle was driving on the highway and suddenly turned off without warning Has the problem been reproduced or confirmed by an independent dealer or service center? Yeah Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only because of the dealer and they have no remedy Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545960September 22, 2023
FUEL/PROPULSION SYSTEM
Car randomly will cut off at slow speeds and when entering roadways fails to accelerate at a sufficient pace with traffic (can put pedal to floor and doesn't accelerate). Have contacted dealer several times, told earliest available to get in for service is two months and they will not order replacement fuel pump/fuel cell till the car is dropped off, and replacement part takes four to six weeks to be delivered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545762September 21, 2023
FUEL/PROPULSION SYSTEM
The fuel pump malfunctioned while driving 70 mph on the interstate. When the car shuts off, all the dashboard lights come on. Then the car does not allow you to accelerate. My husband and i almost lost our lives. Thankfully there was a shoulder on the left lane coming in from Louisiana to Texas. The car shut off 10+ times within an hour time span on the way home. My family’s safety was constantly at risk, so we immediately brought the vehicle to a Genesis dealership in Houston Tuesday August 8, 2023. It is now 9/21/23, and the fuel pump has not arrived yet because it is on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544854September 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM
When I was driving my 2023 GV 80, I was applying pressure onto the gas pedal and the car suddenly started jerking. The car was not accelerating then the check engine sign came on and then the car completely turned off. Then I restarted the car and it was moving really slow. Similar incident happened few other times and luckily I was able to pull over to the parking lot after turning on the hazard light. I drove my car over to the dealership and dropped it off. I am afraid that someone is going to get killed in an accident while they're driving on the highway or crossing the streets
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544477September 14, 2023
FUEL/PROPULSION SYSTEM
Car stopped running while on the interstate. Could have crashed into others or others crashed into me. Mechanic confirmed it’s a bad fuel pump. 10 other Genesis GV80 in the shop for the same reason. No parts available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544326September 13, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
I bought my 2021 GV80 used with 15,500 miles. After driving not even 100 miles, we experienced the vehicle stalling and having no power. Giving it gas, the RPM's would not rise and the engine then shut off. The engine light briefly turned on but did not stay on. After the car shut down and turned back on, we kept driving. We took the vehicle immediately to the dealer where they proceeded to tell us there is nothing wrong because the diagnostics came back fine. But now this exact same thing has happened on 7 different occasions after driving a little over 1,000 miles. This has happened on the freeway, on busy intersections and feel unsafe to drive. On one occasion, we were almost hit from behind because we stalled making a left at a buy intersection. I took it back to a Genesis dealer and one week in their service, we were told they can't duplicate it and we should pick it up. Again, I do not feel safe driving this vehicle. There are no recalls but many complaints about this same problem and no recourse to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541406August 29, 2023
SEAT BELTS
Drivers side rear seat seat belt bolt came out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540128August 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning and active assist are practically inoperable. The vehicle doesn't detect the car in front of it and doesn't show it on display. The operation doesn't match the described function in the owner's manual. After trying to work with Genesis Corporate office and dealer, I could replicate the problem during the test drive that was conducted after dealer performed extensive diagnostics together with Genesis tech support. System didn't return any fault codes. Dealer documented the issue in the service record. During the test drive, the WARNING system finally activated when collision would have been imminent only prevented from the accident by the technician driving by slamming on the brakes. The emergency braking system didn't activate at all. I drove various loaner cars being Genesis 2023 models that all exhibited the same behavior. According to the manual the system should be active at the speeds 6 miles per hour or above. I can get very close to the car in front of me and nothing would happen. It only affects normal driving. Adaptive cruise control works fine and sees the vehicle in front of me with no issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539332August 18, 2023
SEAT BELTS
The contact owns a 2022 Genesis GV80. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539148August 17, 2023
SEATS
The newly purchased vehicle experienced a seat malfunction, leading to its return the next day. The seat was unresponsive, failing to adjust forward or backward when entering or exiting the vehicle. Upon inspection by the service department, the problem was attributed to the seat module. Despite replacing the seat module twice, the issue persists. The problem has been confirmed by the dealer's service department, and attempts to rectify it with seat module replacements have been unsuccessful so far. No other inspections by the manufacturer, police, or insurance representatives have taken place. No warning lamps, messages, or other symptoms were present before the failure occurred. The problem was identified during routine vehicle use, without any prior indicators of impending malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538382August 14, 2023
ENGINE
I have been driving my car and it will automatically flip to neutral and start blinking all sorts of engine lights. I can sometimes stop the car and restart it, and it will be okay, but it typically takes a few tries. It has happened after I start my car and am in the driveway, when I'm going ~40MPH and when I'm on the interstate going >70MPH. I have an infant and have been in the car with him when this has happened. This is obviously anxiety inducing anytime I get in the car, but even more so when I need to transport him. I have requested a loaner car from multiple Genesis dealerships until they can diagnose and fix it, but most do not have appointments until September and expect me to drive my car until then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538101August 12, 2023
VEHICLE SPEED CONTROL
While driving 45 mph on a straight stretch of a state road, I hit the brakes multiple times and decelerated so I could take the hard right exit and then make an immediate sharp left in a residential area. As I moved to the exiting lane, I turned on the right turn signal and eased off the brake. The car revved HARD, accelerated immediately and the cruise control icon + 58 mph began flashing on the display above the speedometer. I slammed the brakes to stop the car. I had not intentionally nor even accidentally turned on the cruise control (adaptive or otherwise) at any point during this trip or in any days leading up to it. I had been driving for just shy of 4 miles when this happened and had hit the brakes multiple times on this trip due to multiple sharp turns prior to the straight stretch. I was the lead car at various points in this trip, so if adaptive cruise had been on, I would’ve accelerated prior to this incident. Additionally, hitting the brake multiple times when I was traveling would’ve turned off cruise control had it been on already. We reported this to Genesis immediately and have awaited some closure, but they have been dismissive and unconcerned despite multiple points of outreach from us. We stopped driving the GV80 after a trip to the Genesis service center failed to provide any resolution. We are uncertain if the car is safe to drive and do not wish to chance it and would like some resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537978August 11, 2023
FUEL/PROPULSION SYSTEM, ENGINE
1) This vehicle was taken in for the seatbelt pretensioner issue and was turned away due to 'no replacement parts on hand'. To be clear an appointment was made indicating this is the service needed and the dealer could not complete the work. 2) Additionally this vehicle suffers from a sudden loss of power on the highway. If vehicles are following too closely there could be a serious accident. The failure mode of this condition is triggered by high temperatures 105 to 107 F there is a persistent DTC code P0087000 which indicates inadequate fuel pressure and maybe caused by fuel pump, pressure regulator, or sensor. At least once, when the car cools off the main computer (referred to 'the head unit' by Genesis customer care) can be 'reset', and all DTCs are cleared and Check Engine Light is cleared. Several owners of G70, GV70, and GV80 owners are reporting similar "sudden loss of engine power" on the owners forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537771August 10, 2023
FUEL/PROPULSION SYSTEM
I was driving and the car just stopped in the middle of the road. I had to turn the car off and restart. Once I did the car wouldn’t get any speed but the RPM would go up to 4 or 5. I finally got the car home and had it towed the next morning. After 9 days in the shop, I was advised it needed a new fuel pump but no ETA on when the car will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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