Ford Freestar Complaints

2,533 consumer complaints on file.

#10442809January 7, 2012
SEATS
SON COMMENTED THAT REAR SEAT WAS NOT PROPERLY LATCHED DOWN. INSPECTION SHOWED THAT DRIVER-SIDE REAR SEAT ANCHOR WAS LATCHED TO THE SEAT, BUT THE ANCHOR WAS NO LONGER ATTACHED TO THE VEHICLE BODY. HAD ALSO BEEN NOTICING THAT DURING RIGHT HAND TURNS, DRIVER SIDE REAR WHEEL MAKES LOUD RUBBING SOUND. HAD SON SHIFT WEIGHT TO THE RIGHT (TO PUSH SEAT AWAY FROM LOOSE ANCHOR) AND SOUND STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442530January 5, 2012
POWER TRAIN
I PURCHASED MY 2004 FORD FREESTAR MINIVAN NEW AND HAD EXPERIENCED NO PROBLEMS OR SYMPTOMS WHATSOEVER LEADING UP TO THE DATE OF MY RECENT TRANSMISSION FAILURE IN 11/11. RECENTLY, WHILE MERGING ONTO A MAJOR HIGHWAY (WIFE, TWO CHILDREN, GRANDMOTHER IN CAR WITH ME), MY TRANSMISSION SIMPLY FAILED. THE VEHICLE WOULD NOT ENGAGE IN DRIVE OR REVERSE AND WE WERE STUCK IN THE MIDDLE OF THE HIGHWAY AT NIGHT. WE PUSHED THE VEHICLE OFF THE ROAD AS MUCH AS POSSIBLE AND HAD IT TOWED TO THE FORD DEALERSHIP. THE RESULT WAS A NEW TRANSMISSION FOR NEARLY $3000. I HAD BEEN READING FOR YEARS ABOUT IDENTICAL PROBLEMS WITH THE 04-05 FORD FREESTAR TRANSMISSION AND HAD TAKEN EXTRA PRECAUTIONS HOPING TO PREVENT IT. MY VEHICLE IS VERY WELL MAINTAINED AND I HAD ABSOLUTELY NO SYMPTOMS OR INDICATIONS OF A TRANSMISSION PROBLEM. THE DEALERSHIP GAVE ME NO REASON FOR THE FAILURE OTHER THAN TO GIVE ME OPTIONS FOR REPAIRING IT AND TO SAY THERE HAVE BEEN A NUMBER OF TRANSMISSION ISSUES FOR THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442576January 5, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED AND ALL ELECTRICAL SYSTEMS STOPPED FUNCTIONING. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442583January 5, 2012
POWER TRAIN
DAUGHTER'S WERE DRIVING 55 MILES AN HOUR WHEN THE TRANSMISSION FAILED / NO POWER IN TRAFFIC. CAR ACTED AS IF IT WAS IN NEUTRAL .TURNED ONTO SIDE STREET TO AVOID BEING REAR ENDED SLID INTO BRUSH AND ROCKS. PAINT SCRATCHES,TOWING,TRANSMISSION REPLACEMENT AND POSSIBLE DEADLY CONDITION ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442439January 4, 2012
POWER TRAIN, ELECTRICAL SYSTEM
9/2007 MY HUSBAND, MYSELF, AND OUR 5 CHILDREN WERE DRIVING TO MY MOTHERS HOUSE AND OUT OF THE BLUE THE VAN JUST STOPPED ACCELERATING. WE HAD THE VAN TOWED TO THE DEALERSHIP THAT WE BOUGHT IT. THEY TOLD US THAT WE NEEDED A NEW TRANSMISSION AT 41,000 MILES (JUST OUT OF WARRANTY) $2000 OOP!! WE HAD THE TRANS REPLACED AND ARE NOW 12/2011 HAVING THE SAME ISSUE AGAIN. (JUST OVER 90,00 MILES) WE OWE 2000$ ON THE VAN AND THE COST OF REPAIRS ARE OVER THAT. THIS HAS TO BE A SAFETY ISSUE..CHILDREN IN CAR + CAR RANDOMLY STOPPING!! I JUST DON'T UNDERSTAND HOW A VAN BOUGHT NEW OFF THE LOT CAN BE ON ITS 3RD TRANSMISSION ON LESS THEN 100,000 MILES. WE WILL NEVER BUY A FORD AGAIN AND AFTER DOING A LOT OF RESEARCH I HAVE FOUND 1000"S OF OWNERS WITH THE SAME ISSUES...ITS A SHAME FORD WILL CONTINUE TO ALLOW CUSTOMERS TO PAY FOR THEIR FAULTY PRODUCTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442377January 4, 2012
POWER TRAIN
WE WERE LEAVING FOR A SHORT TRIP. WHILE DRIVING ON THE HIGHWAY THE ENGINE RPM'S INCREASE AND THE VAN WAS HARDLY MOVING. NO ADVANCE NOTICE AT ALL. WE TURNED AROUND AND MADE IT BACK TO THE HOUSE. JUST CREEPING ALONG. IT WAS JUST PURE LUCK, EARLY MORNING WITH HARDLY ANY TRAFFIC. FROM READING OTHER COMPLAINT ON THE INTERNET, IT COULD BE A COSTLY REPAIR. AS OF TODAY, I HAVEN'T HAD A MECHANIC LOOK AT IT. WITH ONLY 60K MILES I WOULD THINK A TRANSMISSION SHOULD LAST LONGER. TOO MANY OF THE SAME COMPLAINTS. FORD MUST OF HAD IT DESIGNED WITH "COSTING CUTTING" IN MIND. MY OPINION FORD MOTOR COMPANY SHOULD OFFER SOME TYPE OF ALLOWANCE FOR SHODDY DESIGN. THERE SEEMS TO BE A GREAT NUMBER OF FAILURES NOT JUST ONE OR TWO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442400January 4, 2012
POWER TRAIN
FORD FIX IT FORD FIX IT I WAS DRIVING IN A WILDERNESS AREA IN TEXAS AND I JUST GOT THROUGH THE AREA AND HAD TO HAVE A EMERGENCY GALL BLADDER SURGERY I WAS DROPPED OFF IN MY VAN AT THE HOSPITAL IT BROKE DOWN 4 MINUTES LATER IN THE HOSPITAL PARKING LOT..IF THIS HAPPENED IN THE WILDERNESS AREA AND A DEAD ZONE FOR PHONE I COULD HAVE DIED THE VAN STOPPED WORKING WHILE DRIVING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442395January 4, 2012
POWER TRAIN
FEBRUARY 2010- VAN LURCHED FORWARD THEN FAILED TO SHIFT INTO GEAR. LESS THAN 65000 MILES ON VEHICLE. TURNED OUT TO BE TRANSMISSION FAILURE- FORD STATED IT WOULD COST $3100 TO FIX. GOT IT FIXED AT A LOCAL REPAIR SHOP FOR $1800. MECHANIC STATED HE SEES THIS OFTEN WITH THIS YEAR OF FREESTARS. IN FEBRUARY 2011, CAR STARTED HAVING POWERTRAIN ISSUES, SKIPPING AND SLIPPING GEAR. DIAGNOSED AS CAM SHAFT SENSOR FAILURE. COST WAS OVER $400 TO FIX. STATED WATER WAS GETTING INTO THE CAM SHAFT. IN JULY 2011, CAR HAD ISSUES IN RAIN- AGAIN, WATER IN CAM SHAFT. MECHANIC DRAINED IT AND IT APPEARED TO BE BETTER. DECEMBER 29TH, 2011 VAN LURCHED FORWARD AND WOULD NOT GO INTO GEAR. WAS TRAVELING 65MPH AND HAD NO WARNING. WAS STUCK ON BUSY HIGHWAY IN THE MIDDLE OF CROSSLANE. MECHANIC STATED THE TRANSMISSION WAS DEAD AT 130,000 MILES- AFTER ONLY HAVING HAD THE LAST ONE FOR LESS THAN TWO YEARS. WE CONSUMERS BOUGHT THESE FREESTARS IN GOOD FAITH THAT WE WOULD HAVE A SAFE, RELIABLE VEHICLE. FORD HAS FAILED TO DELIVER. I HAVE FOUND SEVERAL OTHER FREESTAR CONSUMERS STATING THE SAME COMPLAINTS ON WEBSITES NATIONWIDE. FORD CLAIMS "NO RECORD OF FAILURE" BECAUSE THEY OVERCHARGE ON THEIR REPAIRS SO WE END UP GOING TO LOCAL SHOPS FOR FIXES- I DOUBT THEY BOTHER LOGGING IT SINCE WE WON'T PAY THEM TO FIX IT! AFTER COASTING THE CAR INTO AN ABANDONED LOT, I WAS STUCK. THERE WAS A SHED THAT WAS CLEARLY USED BY DRUG ADDICTS (CLOTHES, TRASH, NEEDLES, ETC INSIDE.) THE COMPANY SHOULD STAND BY THEIR VEHICLES- I BELIEVE IF THEY DROVE THESE VANS THEY WOULD KNOW HOW TERRIFIED I AND OTHER FREESTAR DRIVERS ARE TO EVEN THINK ABOUT THE "WHAT-IF'S" THAT COULD HAVE OCCURRED BECAUSE OF THEIR TRANSMISSION FAILURES. I AM STUCK BECAUSE I WOULD NEVER RISK DRIVING THE VEHICLE AGAIN BUT CANNOT SELL IT BECAUSE IT COULD PUT SOMEONE ELSE IN DANGER. MY CHILDRENS' LIVES FAR OUTWEIGH THE DOLLAR AMOUNT LEFT ON THE LOAN OF THIS JUNK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442066January 2, 2012
POWER TRAIN
FORD FREESTAR MINIVAN WITH 62,000 MILES ON IT LOST POWER WHILE DRIVING AT ABOUT 50 MPH. WAS ABLE TO STEER TO THE SIDE OF THE ROAD. FORD DEALER SAYS TORQUE CONVERTER FAILED. DEALER SAYS TORQUE CONVERTER FAILED BECAUSE OF OUTPUT SHAFT SPLINES STRIPPING CAUSING LOSS OF POWER TO THE DRIVETRAIN. COST TO REPAIR $2,200! THIS WAS AN EXTREMELY DANGEROUS SITUATION WITH POWER FAILING AT HIGH SPEED. THE FAILURE SEEMS SIMILAR TO NHTSA ACTION PE09033. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442081January 2, 2012
POWER TRAIN
WHILE DRIVING AT POSTED HIGHWAY SPEED (65MPH) A FAILURE OCCURRED IN MY FREESTAR MINIVAN. THE ENGINE WAS RUNNING BUT THERE WAS NO POWER TO THE REAR WHEELS. THIS HAPPENED SUDDENLY AND UNEXPECTEDLY ON A BUSY HIGHWAY (ROUTE 17) AND RENDERED MY VAN POWERLESS WITH MY WIFE AND THREE YOUNG CHILDREN ABOARD. THERE WAS NO WARNING THAT THIS WAS GOING TO HAPPEN. LUCKILY SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD AND AVOID ACCIDENT. THE VAN WAS TOWED TO A SERVICE STATION AND AWAITS REPAIR. DOING SOME RESEARCH FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS TO THE NHTSB ABOUT THE TRANSMISSION/TORQUE CONVERTERS ON THESE VEHICLES AND ALSO A CLASS ACTION LAWSUIT FILED WITH NO ADDRESS BY THE NHTSB. THIS REPAIR WILL NO DOUBT COST ME WELL OVER $2000. THE MAIN ISSUE HERE IS THAT THIS DEFECT HAS BEEN KNOWN FOR SOME TIME AND NO CORRECTIVE ACTION HAS BEEN TAKEN. MY FAMILY COULD HAVE BEEN HURT FROM A KNOWN PROBLEM. PLEASE ADDRESS THIS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442116January 2, 2012
POWER TRAIN
WITHOUT WARNING AND WHILE ENGINE STILL RUNNING THE TRANSMISSION GAVE OUT. I NOW HAVE NO FORWARD OR REVERSE. COSTING OVER $1700 TO REPAIR, NOT REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442024January 1, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
ON MY WAY HOME FROM WORK ON JANUARY 1, 2012 AT APPROX. 4:20PM MY CAR STARTS TO SLOW DOWN N STARTS TO GO ON REVERSE WHILE IT WAS ON DRIVE. I TRIED DIFFERENT GEARS BUT THE CAR CONTINUE TO GO ON REVERSE I HAD NO WARNING LIGHT, NO SIGN OF THE CAR GO BAD NO NOISE, NOTHING THE CAR JUST SLOWED DOWN N WENT ON REVERSE. THE CAR WAS TOWED TO MY HOUSE I HAVE NO MONEY TO FIX THIS ISSUE I DON'T KNOW WHAT'S WRONG WITH THIS CAR AND TO TOP IT OFF I JUST BOUGHT THE CAR IN MARCH OF 2011. MY UNDERSTANDING IS THAT FORD IS AWARE OF THESE PROBLEMS BUT HAS NOT DONE NOTHING TO FIX IT I'M STUCK MAKING PAYMENTS TO A CAR THAT IS NOT WORKING SO PLEASE TELL ME WHAT CAN I DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441591December 29, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE TRANSMISSION TORQUE CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441641December 29, 2011
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT LATCH WOULD NOT LATCH PROPERLY DUE TO CORROSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT THAT THE LATCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE PART NEEDED FOR THE REPAIR WAS NOT MADE FOR REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441478December 28, 2011
POWER TRAIN, EXTERIOR LIGHTING
ON NOV. 18, 2011 WHILE ON A TRIP OF APPROXIMATELY 600 MILES ROUND TRIP THIS 2006 FORD FREESTAR SHUDDERED A FEW TIMES WHICH WAS PRESUMED TO BE ROUGH ROAD. ON NOV. 23 THE VAN DID NOT GO INTO REVERSE. AFTER A FEW TRIES IT DID SLIP INTO REVERSE. THE FOLLOWING DAY NOV. 24 THE SAME THING HAPPENED. THE VAN WAS IN ANOTHER TOWN ABOUT 60 MILES AWAY, MY DAUGHTER HAD BORROWED IT, SO ON DEC.06, 2011 SHE TOOK IT TO A FORD DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP GAVE ME A PAPER STATING THE OSS WAS BAD. I PICKED UP THE VAN (AFTER THE FORD DEALERSHIP TOLD ME IT COULD BE DRIVEN HOME), AND ON THE WAY HOME IT STARTED TO JERK WHEN CHANGING GEARS WHILE GOING UP OR DOWN HILLS. THE LIGHTS INSIDE AND OUT WENT OUT ALSO. I TOOK THE VAN TO A TRANSMISSION SHOP AND AFTER THEY CHECKED IT OVER IT WAS DETERMINED THE TRANSMISSION WAS BAD. THERE WAS NOTHING WRONG WITH THE OSS SENSOR. A WASHER HAD BROKEN INSIDE THE TRANSMISSION, THE FLUID WAS FULL OF METAL, BUSHINGS WERE WORN, AND GEARS NEEDED REPLACING. I TRUST THIS TRANSMISSION PLACE TOTALLY AND SINCE I HAD EXPERIENCED THE REVERSE AND GEAR JERK PROBLEMS MYSELF I FELT THIS WAS THE CORRECT DIAGNOSIS. I HAD THE TRANSMISSION REPAIRED. NOW, THIS MAY BE REASONABLE FOR SOME 2006 VEHICLES WHICH MAY HAD BEEN DRIVEN HARD, HOWEVER.. THIS VAN HAD 56683 MILES WHEN TAKEN TO THE DEALERSHIP. THIS VEHICLE IS USED MOSTLY FOR TRANSPORTATION FOR A DISABLED PERSON. WHICH MAKES IT TWICE AS FRIGHTENING ABOUT THE TRANSMISSION. I KEEP THINKING ABOUT THE POSSIBILITIES OF BREAKING DOWN MILES AWAY FROM HOME. WHEN IS IT ACCEPTABLE FOR A BOUGHT NEW, GENTLY TREATED VEHICLE WITH 56683 MILES ON IT HAVE A BAD TRANSMISSION? EVEN THOUGH IT IS 5 YEARS OLD THE MILEAGE IS NOT GREAT. I CANNOT THINK WHAT MIGHT HAVE BEEN IF IT HAD GONE TOTALLY WHILE ON THE ROAD TRANSPORTING A DISABLED PERSON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441489December 28, 2011
STRUCTURE:BODY, SEATS
TL - THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE HOOK THAT HELD THE REAR DRIVER SIDE CONVERTIBLE BENCH SEAT IN PLACE WAS COMPLETELY CORRODED. THE CONTACT MENTIONED THAT THE DAMAGE WAS SO SEVERE THAT IT RUSTED THROUGH THE BODY OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 137,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441315December 27, 2011
POWER TRAIN
TRANSMISSION FAILED GOING DOWN INTERSTATE AT 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441210December 26, 2011
POWER TRAIN
MY HUSBAND WAS DRIVING UP THE HILL TO OUR HOUSE WHEN OUR VAN HAD A SUDDEN LOSS OF POWER. HE MANAGED TO GET ON THE SIDE OF THE ROAD AND OUT OF TRAFFIC. NOW THE VAN WILL NOT ENGAGE IN ANY GEAR. IF YOU PUT IT IN DRIVE OR REVERSE AND HIT THE GAS THE ENGINE JUST REVS. WE NEED A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441091December 23, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION FAILED WHILE DRIVING 25 MPH. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND WAS TOWED TO A MECHANIC WHERE THEY INSPECTED THE FAILURE. THE MECHANIC ADVISED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441136December 23, 2011
POWER TRAIN
MY HUSBAND AND I WERE DRIVING DOWN INTERSTATE 101 WHEN THE CAR STOPPED ACCELERATING. WE BARELY MADE IT OFF THE HIGHWAY BEFORE IT STOPPED. I AM NOW WAITING FOR A NEW TRANSMISSION TO BE PLACED IN MY VAN. THE VAN NEVER GAVE US ANY WARNING. IT JUST STOPPED ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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